Bharat Matrimony Complaints & Reviews

Sir,
Sub: Request for refund of recharge amount due to inferior service by assisted service personnel of Bharat Matrimony reg.

This is to inform you about my disappointment in the assisted service of Bharat Matrimony. ID E5805569 Midhun M has been registered on assisted service renewed as on 31.08.2021.
I have received little support or service from the contact personnel after renewing the account. The customer service person is scarcely picking up phone or responding to my queries through watsapp. On 08.11.2021 I have registered a complaint regarding the unfavourable service and was informed that I will get a call from the Assisted Service Office Head. But I am yet to get a such a call of grievance redressal till date.
However, the very next day of my registering a complaint, I got several responses of the profiles by the assisted service personnel in a haphazard way. Later on the service stopped and the situation went back to the same. Now, the service personnel is not even attending my family's calls.
Hence I intend to discontinue the assisted service and request you to refund the amount paid against recharge.

Yours faithfully,

Midhun M

Bharat Matrimony is indeed cheating as I receive a reply to my complaint on 24th Oct 21which I think a formality the no one is serious.

You state in your reply Resolving is your top priority and yet no one has bothered to contact me until today when my prime upgradation for both Saraswat & Brahmin expired.
So have you resolved it or not, .

I have not been able to use your service even after upgradation as only Bharat Matrimony show the numbers as protected and what is use o[censored]pgrading then?
Your representatives Shilpa and others say unless the other person also upgrades I can not communicate which is unbelievable .
I sent only 18 requests after upgradation and all 18 have been shown by you as protected numbers. Why is Jeevansathi, Sangam and Shaadi.com, such malpractices are not there as I upgraded and messaged few persons from Jeevansathi and Shaadi & all responded.

Do you think that after collecting our hard earned money and giving no any service whatsoever you are not held accountable.
Every time some juniors call and I asked them to connect me with Bharat Matrimony manager they simply disconnect the call.
Shilpa never ever called once money got transferred. I want full refund or continuation for three months more free of cost as I am unable to use any contacts and 18 persons I sent messages were shown protected.
Two of the protected numbers I found on Jeevan sathi without any number showing protected which shows your site
I will have to take this matter to all your prospective customers on national and international channel.

Prashant Wagh
[protected]

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---- Forwarded message -----
From: prashant wagh
To: [protected]@bharatmatrimony.com
Sent: Sunday, 24 October, 2021, 10:15:01 am IST
Subject: Bharat Matrimony - Most unsatisfactory service and offering false promises of additional profiles upon upgrading which is totally not true

To Bharat Matrimony
I used to receive several calls and Shilpa promised me that if I go for combo package upgrading I will be given extra profiles which are not visible otherwise.
I upgraded to Combo Gold for both Saraswat & Brahmin matrimony believing the promises offered.

The moment I transferred money I stopped receiving any single call and I have to repeatedly send messages to customer care representative Shilpa who seemed least interested in attending me. She used to give casual replies that she will send promised profiles next day or after two days but just promises and no any service whatsoever.

All I have been seeing was the same profiles being made available that are available to those who have not upgraded except access to phone numbers.

So why is Bharat Matrimony getting its customer representatives repeatedly call us offering completely false promises of providing extra profiles and then distance themselves once money is received.

Shilpa stopped calling altogether, however others started calling asking me to upgrade to Konkan brides again promising extra profiles. When I told I am already cheated after going for prime gold combo for Brahmin and Saraswat they simply disconnected the phone.

Bharat matrimony only advertises being No 1 and I visited its office too at Andheri when Manager clearly told no extra profiles are provided after upgrading when I personally asked.

Why then customer care persons like Shilpa repeatedly call its customers offering false promises just to make money.

I then tried other service providers like Konkanishaadi and Jeevansathi and Sangam and I found many good profiles and that to getting added every single day .

I will never ever upgrade with Bharat Matrimony again after completion of this period of contract in a couple of months from now and let everyone know what's going on here as part of business rather than service to those putting trust in Bharat Matrimony.

Prashant Wagh

Mob [protected]

I am a paid member of Bharat matrimony, I have a valid account. From my account I have taken 10 brides and spoken to them, but all of them reported to me that their marriage is fixed. I reported the issue to Bharath matrimony helpdesk and they're not resolving my issue. I'm being harrassed daily when I call customer care. While making payment for service they told they will provide excellent customer service than any other matrimony. But they're using brand name and cheating customers, they're using MS Dhoni and advertising in TV/ social media and creating good impression to people . But in reality they're not fixing customer problems

It's been 1 month since I have paid the premium membership amount of Rs. 6844/- but still my Bharat Matrimony profile still hasn't been updated despite my multiple complaints. So far I have been given 3 different ticket no.
1.BM25566303
2.BM25587553
3.BM14064634 . The executives there keep on telling that you will be contacted in next 24 hrs but they haven't responded or resolved the issue. I am fed up of calling the customer care and listening to their excuses. So I request you to refund my money if you are not going to update the profile. Please stop harassing me mentally and emotionally.

The last quarter, my renewal was automatically processed and my credit card debited. I may have not chosen to pursue a refund at that point, but I was very displeased with your approach as an organization and do not wish to deal with you any longer; what you did amounted to cheating, since I had not given any automatic renewal instructions. Even so, I do not wish to renew my profile this time. Pls do no debit my credit card automatically without my explicit consent.

I paid as premium membership for an ammount of 6000/- but still I don't see any option to reach people or send message . Said as part of prime membership. This is how we are cheated

This is regards to Matrimony ID : M8177659.

Complaint no :

1.BM25502645
2.BM25507669
3.BM25504759

I was facing technical issue in BharatMatrimony mobile app or browser have also tried to access in PC as well but unable to view the shortlisted profiles under the “shortlisted by you tab folder” it was blank have attached the screen recording and screenshot of the image for as backup evidence for your reference.

I was premium member and my membership last day is 14th of October was tried to view the phone numbers and to send SMS for the shortlisted profiles from 11th of October but due to technical issue at BharatMatrimony end I was not to be view the shortlisted profile.

have raised the complaint on 12th of October through phone with your customer care executive and also sent email to your help desk ID but still am facing the technical issue was not able to view The shortlisted profiles to allow us to view the number.

I was totally stressed- depressed- frustrated due to it by contacting customer service team multiple times and by sending multiple email.

Also, I feel may get the suitable profiles during this technical issue time gap days - it comes under to consider the opportunity loss.

I looking BharatMatrimony to get extend my membership days and looking for the compensation or membership repayment for the mental stress and for the precious time have spent to talk with your customer care executive multiple times.

If required, Kindly arrange for a meeting with your legal teams on Chennai corporate office.

You can reach me on Mobile : [protected] through call or Watsapp for discussion.

If all this not workout will take this legally to consumer court.

Regards,
Ram Prasad S

Hello,

My account number is E5595641 . I took the member ship sometime in July and I was charged 124 dollars back then and since I did not get any effective response through matrimony, I had no plans to renew it . Today I have noticed that same amount had been charged to my account indicating auto renewal, I am very sure I did not sign up for auto renewal and I did not see a time line or subscription plan mentioning auto renewal while I was signing up. I would kindly request you to cancel my membership and please refund me the money back . 124 dollar is a massive amount of money for a student and I am not finding this service useful for me currently,
Thanks
Irfana

I created a profile for my cousin in India, I was charged $109 first. I didn't opt for an auto renewal, but after 3 months without my knowledge I was charged $124 as auto renewal. This is un authorized usage of my credit card. I want refund. Also they are not meant to store my credit card. This is a fraud in USA. I wish to remove my card details from their site. Indian government should make sure that this fraudster company stops its evil practice.

I was driving my bike through old highway no. 6 of Amravati, suddenly the Bharat gas company's Truck (MH27-BX-4375) came in between from right side road with high speed which not good even for small vehicle, certainly it was a rash driving.

I could have dashed with that truck and could have been crush by back wheel. How can the driver be irresponsible.

Please register my complaint against Truck no. MH27-BX-4375.

I bought gold membership plan from Viswakarma matrimony. My ID is VIS564895. They said i can get 40 contacts. I've taken 40 contacts. After that I tried to see my existing contacts. But, it seems i have to purchase new membership package to check my existing contacts also. Even customer support executive also said the same. Why should i pay again to my existing contacts. I planning to file a case against Bharat matrimony in consumer court.

My profile was blocked. I can't able to login. Pls resolve this issue. Matrimonial id : M 8518726

Though we have self- decarded, and paid them as a subscriber, but they are suspended the profile, where there is no evidence,
kindly look in to this and get the proper service to customer .
one of the lady simple complaint against me, did she check my background and complaint against me, where is the prof on this, but matrimony blindly believe unpaid customer and put trouble paid customer,
this is completely breaking the trust of customer .

Profile id:-E6009808
Ticket number:-BM25347929

Complaint remains unsolved for more than 10 days. Kochin matrimony office wasted lot of time . So i didn't get any benefits during paid membership period .

Helpdesk end calls without giving any assistance. Technical support through mail providing irrelevant replys.

I requested for call back many times but didn't get any support.

Everyone says they are helpless and not providing higher authority or senior representatives contacts for appealing the issue.

So customer support from kerala/bharath matrimony is a total wastage of time and money. I struggle a lot even as a paid member

Past two days site not working, it shows only loading... To eternal.

I am Kanchana, Parent of Sahithi profile T6845825. Mr Hari (91-[protected], email: hari.[protected]@matrimony.com) approached us and offered Assisted Service to support life time support unofficially, but asked to pay 15, 000Rs, initially to get basic package for 3 months and promised us to continue sharing profiles even after. I paid 2nd June 2021and started on this. Since then, he did not even share profiles every week, I kept following. I viewed 40 phone numbers allotted to me initially, after that i am blocked viewing numbers. I started asking Hari to share me at least phone numbers of profiles which I am finding myself. So he sharing that to me. When I asked him to talk to the groom and family, he said he did and the groom family rejected because I am divorced. I found out that he is lying and he never reached out the groom when I contacted the groom directly. It was upsetting and I complained to his Manager Krishna Murthy R - Manager:91-[protected]. Mr Krishna assured me that he will change my plan to Gold member 1 year. I said I am fine with that.

I sent email to Mr Hari asking to update it, but he never responded. I kept messaging Hari on update but yesterday he calls me and Mr Hari and Mr Krishna now saying that, it can not be done and ignoring my calls and messages.

I haven't received any assistance so far, they haven't given me any profiles on their own. They supposed to give 4 profiles per week and talk with groom but they never gave.

I demand my money refund or else change me to Gold 1 year plan as Krishna promised.

I have all proof's of communication to take it further legally to sue the Bharath Matrimony services. My membership is going to

Please take immediate action and respond to my email Kanchana.[protected]@gmail.com or my number +1(Canada[protected]

Please delete the profile of Mithun kumar as his marriage has been fixed.

Hi I’m shinu past 3 years I’m a registered member of BharatMatrimony if I pay money after I didn’t get any matching profiles almost 35000 till now I’m investing this company, the customer service also behaviour not well

Mr Suraj Vemula( mob: [protected] )from Matrimony called me for paid service and i asked about twin pack.
He said matrimony will be giving 30+30 contacts and he will be adding more 30+20 contacts in both reddy and telugu matrimony.
Also promised that from Marimony profile highlighter will be for 2 months and he will add 1 month more.
Along with this he said i will get free astro matches.
As he promised me i have made the transaction for twin pack.
Later i see no additional contacts added or no profile highlighter or other free add ons in my account.
When i asked him he is lying and taking it differently. I am cheated and its a mental disturbance for me.
I need a strict action and refund my total amount.

Unable login suspended, [protected], [protected]@gmail.com, paid consumer check and revert back.

Suhas/