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Bharat Matrimony Complaints & Reviews

2.9
Updated: Apr 13, 2026
Complaints 822
Resolved
435
Unresolved
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Bharat Matrimony reviews & complaints page 12

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C
cutestpayal123
Aug 20, 2021
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Address: 303 C wing Ekta residency sector 06 Khandacolony khandeshver newpanvel west navi mumbai city Maharashtra india
Website: www.linkedin.com/in/santhosh-shivaramakrishna-iyer-68214b204

I meet the Guy through bharat matrimony he did fraud with many girls and taken money from them He took money from me 5, 30000 and promised me for the marriage and took money from me, I had complain about him in cyber crime and freeze the account and police case is also done this all details is given below, kindly help me for my money recovery from him screen shot is attached for the reference I had given him money through NetBanking I have all proofs with me
Bharat Matrimony customer support has been notified about the posted complaint.
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    S
    sohit music
    Aug 18, 2021
    Resolved
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    Resolved

    Address: No:94, TVH Beliciaa Towers,5th Floor, Tower 2, MRC Nagar, Mandaveli, Chennai - 600 028. Tamilnadu, India.
    Website: www.bharatmatrimony.com

    I have alreay raised a fake profile complaint
    G2011424, G2019114, G2019028, G1542656, G1970468
    however there has been no response at all. There is falsification of information on website and I called customer care and raised this complaint and followed up 10 times..there has been no response at all or an update.

    I need to take a legal action against the site now if they are responsible for this false information on their website.
    Sep 19, 2021
    Complaint marked as Resolved 
    Bharat Matrimony customer support has been notified about the posted complaint.
    Verified Support
    Aug 19, 2021
    Bharat Matrimony Customer Care's response
    Hello Sohit,

    Greetings from Matrimony.com!

    regarding a misleading profile you came across on our site. Thanks for bringing this to our attention.

    We hereby confirm that, based on your complaint, we have taken action against the profile it will not be appearing to the other members in our website. Thank you for bringing this to our notice.

    For further assistance on this query, quote the reference/ticket number and email us at [protected]@bharatmatrimony.com, call[protected] or chat live.
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      S
      sohit music
      Aug 18, 2021
      Resolved
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      Resolved

      Address: No:94, TVH Beliciaa Towers,5th Floor, Tower 2, MRC Nagar, Mandaveli, Chennai - 600 028. Tamilnadu, India.

      Bharat Matrimony show me fraud profiles,
      they are many profile are fake no name no photo,
      one day one person say me my mother health is not good you give me money,
      i have many time inform to Bharat Matrimony to block this account
      but Bharat Matrimony is not reply me
      i was many time call to customer care but no replying me
      i need refund my money,
      Sep 19, 2021
      Complaint marked as Resolved 
      Bharat Matrimony customer support has been notified about the posted complaint.
      Verified Support
      Aug 19, 2021
      Bharat Matrimony Customer Care's response
      Hello Sohit,

      Greetings from Matrimony.com!

      regarding a misleading profile you came across on our site. Thanks for bringing this to our attention.

      While we take all efforts to keep profiles clean and updated, BharatMatrimony does not authenticate/endorse any information on a profile.

      We recommend users to verify the credentials of the prospect.

      To help you, we need specific information about what you found misleading (photo mismatch, incorrect information, etc.) on the profile along with valid proofs (chat conversations, mail, call/audio records) supporting your complaint to [protected]@bharatmatrimony.com.

      We assure you that we would action against the member’s profile on validating the proofs you share.

      For further assistance on this query, quote the reference/ticket number and email us at [protected]@bharatmatrimony.com, call[protected] or chat live.
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        D
        Deshpunj Pathak
        Aug 16, 2021
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        [Ticket No: BM25180897][Ticket No: BM25143867, [Ticket No: BM25143934] [Ticket No: BM25180898]: Fwd: [Ticket No: BM25143845]
        Profile ID H9269601

        Many tickets raised but it seems that support team is closing tickets on last day without any solution, without any calls or response.
        My contact number - [protected]
        Bharat Matrimony customer support has been notified about the posted complaint.
        Hello Deshpunj Pathak,

        Greetings from Bharatmatrimony.com

        We regret the inconvenience caused to you due to this issue. We would like to inform you that, concerned team will get back to you at the earliest with an appropriate resolution.

        Should you have any further queries please do not hesitate to contact us.

        Regards,
        Customer Service|Matrimony.com|
        Hello Deshpunj Pathak,

        Greetings from Bharatmatrimony.com

        We regret the inconvenience caused to you due to this issue. We would like to inform you that, concerned team will get back to you at the earliest with an appropriate resolution.

        Should you have any further queries please do not hesitate to contact us.

        Regards,
        Customer Service|Matrimony.com|
        Hello Deshpunj Pathak,

        Greetings from Bharatmatrimony.com

        We regret the inconvenience caused to you due to this issue. We would like to inform you that, concerned team will get back to you at the earliest with an appropriate resolution.

        Should you have any further queries please do not hesitate to contact us.

        Regards,
        Customer Service|Matrimony.com|
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          D
          Dev221987
          Jul 31, 2021
          Resolved
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          Resolved

          Bharat Matrimony has debited amount from my card without even notifying this to me. I don't remember that they have their auto debit option visible to all while making the payment and by default its enabled.

          We as member know when to renew the membership, not by yourselves Bharat matrimony. I am bit worried that how many of them impacted already such this kind of activities.

          I need refund back. How come can they do such fraudulent transaction and saying there was auto debit enabled by default.

          Please help to confirm how this can be taken care further with this Bharat matrimony site.

          Regards,
          Dev (Profile ID:- M7536290)
          Aug 21, 2021
          Complaint marked as Resolved 
          Refund done; thanks
          Bharat Matrimony customer support has been notified about the posted complaint.
          Hello Dev,

          Greetings from Bharatmatrimony.com

          We regret the inconvenience caused to you due to this issue. We would like to inform you that, we have responded to your concern to your registered email ID from our helpdesk. We request you to review the same and respond to us for any clarification.

          Should you have any further queries please do not hesitate to contact us.

          Regards,
          Customer Service|Matrimony.com|
          Dev221987's [Complaint's author] reply, Aug 7, 2021
          Hi Team,

          I have been sending many email to your customer service help desk. but not single reply from your help desk. Since you initiated the payment for security reason, I have blocked the card which was was used for the payment earlier. You guys also agreed to to refund, but how this can be done now?

          Please ask your help desk team to respond customer queries properly and promptly. if they respond properly, we will not be having this conversation here in this forum. So please ask your team to respond to my email.

          Thanks.
          Dev
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            Dev221987
            Jul 31, 2021
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            Bharat Matrimony has debited amount from my card without even notifying this to me. I don't remember that they have their auto debit option visible to all while making the payment and by default its enabled.

            We as member know when to renew this, not by yourselves Bharat matrimony. I am bit worried that how many of them impacted such this activities.

            I need refund back. How come can they do such fraudulent transaction and saying there was auto debit enabled by default.

            Please help to confirm how this can be taken care further with this Bharat matrimony site.

            Regards,
            Dev
            Bharat Matrimony customer support has been notified about the posted complaint.
            Hello Dev,

            Greetings from Bharatmatrimony.com

            We regret the inconvenience caused to you due to this issue. We would like to inform you that, we have responded to your concern to your registered email ID from our helpdesk. We request you to review the same and respond to us for any clarification.

            Should you have any further queries please do not hesitate to contact us.

            Regards,
            Customer Service|Matrimony.com|
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              V
              Vari@2411
              Jul 21, 2021
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              Please refer to my son profile number T6941625.

              I have made payment through Gpay vide UPI transaction ID no[protected] to [protected]@axisbank; on 18.07.2021 at 2.06 PM.

              It’s not yet updated.

              Please do the needful.

              .. M Varalakshmi
              [protected]
              Bharat Matrimony customer support has been notified about the posted complaint.
              Hi Varalakshmi,

              We regret the inconvenience caused to you due to this issue.

              We found that your transaction has failed and we have not received the payment. Kindly check with your bank regarding status of the payment. And retry payment to activate your membership.

              Should you have any further queries please do not hesitate to contact us.

              Regards,
              Customer Service|Matrimony.com|
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                Ä
                ĐÅŘsHan Acharya
                Jul 16, 2021
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                Website: Kerala matrimony

                I wanna the reason why my account got suspended my id is E2649995.
                I am trying to login but i can't
                Bharat Matrimony customer support has been notified about the posted complaint.
                Hello Darshan,

                We regret the inconvenience caused to you due to this issue.

                We would like to inform you that, we wrote to your registered email ID with the reason for the suspension. We request you to check the same.

                Should you have any further queries please do not hesitate to contact us.

                Regards,
                Customer Service|Matrimony.com|
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                  ĐÅŘsHan Acharya
                  Jul 16, 2021
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                  I just found out my account got suspended ...may i know the reason...
                  Bharat Matrimony customer support has been notified about the posted complaint.
                  Hello Darshan,

                  We regret the inconvenience caused to you due to this issue.

                  We would like to inform you that, we wrote to your registered email ID with the reason for the suspension. We request you to check the same.

                  Should you have any further queries please do not hesitate to contact us.

                  Regards,
                  Customer Service|Matrimony.com|
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                    N
                    Neha1246
                    Jul 9, 2021
                    Resolved
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                    Resolved

                    Apart from looking for a match we do have other sort of works to attend these people harass so much in the name of offers and calls where I told them I am not intrested if I want I will call them, there is a timing for everything this not e way a company can harass its customer, if we create in Bharat matrimony profile gets created automatically in the affiliated sites but then when we do a payment why the hell doesn’t it get updated, they say they have the option in the app but whenever u choose the option doesn’t work even then, when there is no proper manager or someone to respond then why the hell is the service, I accept they are giving good app making public life easier but their harassment in terms of their sales it’s headache .
                    Aug 12, 2021
                    Complaint marked as Resolved 
                    Bharat Matrimony customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 09, 2021
                    Bharat Matrimony Customer Care's response
                    Hello Neha,

                    We regret the inconvenience caused to you due to the receipt of frequent calls.

                    We would like to inform you that the members can enable the DND service in the profile, so that they will not be receiving any promotional calls.

                    Further, we would like to clarify that CommunityMatrimony.com belongs to the same BharatMatrimony group.

                    To enable you to get wider choices of profiles and enhance your chances of finding the right life partner, your profile on Bharatmatrimony.com was added to the corresponding Communitymatrimony.com website based on the details like caste, sub caste, religion, age, marital status etc. This was mentioned as part of the T & C when you registered on BharatMatrimony.

                    We request you to write to us with your matrimony ID to [protected]@bharatmatrimony.com to check and help you further.

                    Should you have any further queries please do not hesitate to contact us.

                    Regards,
                    Customer Service|Matrimony.com|
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                      SAGAR KUMAR SAH
                      Jun 25, 2021
                      Resolved
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                      Resolved

                      I get atleast a lot calls from Bharat Matrimony I have repeatedly requested them to remove my number from their Database, but they ignore my requests and call me on my mobile everyday. I request the concerend authorities to take action and ask them to stop this nonsense at once.
                      I just want the calls from Bharat Matrimony to stop.I can be contacted at [protected]@gmail.com to get my mobile number.
                      Aug 5, 2021
                      Complaint marked as Resolved 
                      Bharat Matrimony customer support has been notified about the posted complaint.
                      Hello Sagar Kumar,

                      We regret the inconvenience caused to you.

                      We would like to inform you that the members can change the "Call Preferences" in the profile to change the frequency of the calls. We request you to go to the "Settings" and modify your "Call Preferences" to avoid the calls.

                      Alternatively, you can also send us your registered email ID or matrimony ID to [protected]@bharatmatrimony.com to check and help you accordingly.

                      Should you have any further queries please do not hesitate to contact us.

                      Regards,
                      Customer Service|Matrimony.com|
                      Hello Sagar Kumar,

                      We regret the inconvenience caused to you.

                      We would like to inform you that the members can change the "Call Preferences" in the profile to change the frequency of the calls. We request you to go to the "Settings" and modify your "Call Preferences" to avoid the calls.

                      Alternatively, you can also send us your registered email ID or matrimony ID to [protected]@bharatmatrimony.com to check and help you accordingly.

                      Should you have any further queries please do not hesitate to contact us.

                      Regards,
                      Customer Service|Matrimony.com|
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                        SAGAR KUMAR SAH
                        Jun 25, 2021
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                        I get atleast a lot calls from Bharat Matrimony. I have repeatedly requested them to remove my number from their Database, but they ignore my requests and call me on my mobile everyday. I request the concerend authorities to take action and ask them to stop this nonsense at once.
                        I just want the calls from Bharat Matrimony to stop.I can be contacted at [protected]@gmail.com to get my mobile number.
                        Bharat Matrimony customer support has been notified about the posted complaint.
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                          D
                          D Nair
                          Jun 9, 2021
                          Resolved
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                          Resolved

                          I registered and created my basic matrimony profile on their new website for education professionals - IIMIITMatrimony. I wanted to try out their free/basic service first before considering any paid services. However, they are preventing me from updating my basic profile with my photos as way to push me to get paid subscription. Theses is fraudulent practice on their side. Even after requesting them through multiple channers like email, chatbot, whatsapp customer care number they are being irresponsive. Instead they have contacted me numerous times to get paid subscription.

                          If this is how they want to operate, this should be clearly advertised on their website and marketing mails. Else, these clearly counts as misleading customers and deceitfully generating revenues.
                          Aug 8, 2021
                          Complaint marked as Resolved 
                          Bharat Matrimony customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 20, 2021
                          Bharat Matrimony Customer Care's response
                          Hello Nair,

                          We regret the inconvenience caused to you.

                          We would like to clarify that, we do not have any restriction in modifying your profile details. As a free member, you would be able to modify your profile details and upload the photograph.

                          However, we request you to write to us with your matrimony ID and phone number to [protected]@communitymatrimony.com or [protected]@matrimony.com for us to check and help you accordingly.

                          Should you have any further queries please do not hesitate to contact us.

                          Regards,
                          Customer Service|Matrimony.com|
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                            Deepak Govindan
                            Jun 9, 2021
                            Resolved
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                            Resolved

                            I registered and created my basic matrimony profile on their new website for education professionals - IIMIITMatrimony. I wanted to try out their free/basic service first before considering any paid services. However, they are preventing me from updating my basic profile with my photos as way to push me to get paid subscription. Theses is fraudulent practice on their side. Even after requesting them through multiple channers like email, chatbot, whatsapp customer care number they are being irresponsive. Instead they have contacted me numerous times to get paid subscription.

                            If this is how they want to operate, this should be clearly advertised on their website and marketing mails. Else, these clearly counts as misleading customers and deceitfully generating revenues.
                            Jun 9, 2021
                            Complaint marked as Resolved 
                            Will resubmit
                            Bharat Matrimony customer support has been notified about the posted complaint.
                            Verified Support
                            Jun 20, 2021
                            Bharat Matrimony Customer Care's response
                            Hello Deepak Govindan,

                            We regret the inconvenience caused to you.

                            We would like to clarify that, we do not have any restriction in modifying your profile details. As a free member, you would be able to modify your profile details and upload the photograph.

                            However, we request you to write to us with your matrimony ID and phone number to [protected]@communitymatrimony.com or [protected]@matrimony.com for us to check and help you accordingly.

                            Should you have any further queries please do not hesitate to contact us.

                            Regards,
                            Customer Service|Matrimony.com|
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                              Shreejak
                              Jun 5, 2021
                              Resolved
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                              Resolved

                              Address: Nair matrimony website

                              I have alreay raised a fake profile complaint
                              CBS13651219 however there has been no response at all. There is falsification of information on website and I called customer care and raised this complaint and followed up 4 times..there has been no response at all or an update.

                              I need to take a legal action against the site now if they are responsible for this false information on thier website.
                              Aug 12, 2021
                              Complaint marked as Resolved 
                              Bharat Matrimony customer support has been notified about the posted complaint.
                              Jun 05, 2021
                              Updated by Shreejak
                              This has not been resolved yet and falsely claimed as resolved by wesite
                              Verified Support
                              Jun 21, 2021
                              Bharat Matrimony Customer Care's response
                              Hello Shreeja,

                              We regret the inconvenience caused to you due to this issue.

                              We would like to inform you that, we require additional details to take action on the complaint that you have raised. We have already responded to your email with the required details and hence, we request you to recheck and share us the same in reply to the mail to check and do the needful.

                              Should you have any further queries, please do not hesitate to contact us.

                              Regards,
                              Customer Service|Matrimony.com
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                                Bhavana Padala
                                May 28, 2021
                                Resolved
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                                Resolved

                                Initially, I have paid money for 3 months package. After these 3 months are completed, I started receiving calls from matrimony employees asking me to renew the account. He promised me that for Rs 5000 he would activate kapu matrimony account and give balija matrimony for free. He has called me several times until I paid money. As soon as I paid, he activated community matrimony and nothing else is provided. I have been calling him regarding this matter but he kept saying some nonsense and now he is not lifting our calls.
                                And there is nothing present in the account activated. Customer care is not showing any responsibility for this matter. They have not even provided any other account on behalf of this.
                                MATRIMONY IS A SCAM! THEY ARE CHEATING PEOPLE!
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                Bharat Matrimony customer support has been notified about the posted complaint.
                                Verified Support
                                May 28, 2021
                                Bharat Matrimony Customer Care's response
                                Hello Bhavana Padala,

                                We are sorry for the unpleasant experience that you had due to this issue.

                                We request you to send us your matrimony ID and the contact number to [protected]@communitymatrimony.com for us to reach you and help on this issue.

                                We always strive to provide excellent customer service in a timely manner, and we once again apologize for the inconvenience this has caused.

                                With Regards,
                                Customer Service - Matrimony.com
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                                  .Ravikumar R
                                  May 25, 2021
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                                  Address: Advocate, High court, Madurai
                                  Website: Tamilmatrimony

                                  Sir,
                                  R.RAVIKUMAR, Regn No.4772322 in Tamilmatrimony.

                                  [protected]
                                  I have joined Gold pack in our concert on 18.5.2021, at the time of joining your staff miss.Lakshmi has given promise that 40 contact numbers, 30 SMS, 90 days validity and unlimited Messages, chats, hereafter i could not access my profile 2 days due to my password was locked she released and create new password after 2 days back on joining date,
                                  In the meantime i was accessed ie some messages sent to other searching profile, messages not sent and instantly shows a message that you coulnot send message beyond the 150 weekly. Immediately i came to bring this grievance to Above staff Lakshmi but she has no response till now next today i called that staff and cutt my calls, subsequently i called customer care, where in staff Miss Sneha could not understand and didn't connect with your General manager or MD of TM.she also no proper Response, Tamilmatrimony has earned Good will in this society till now, i have more trust on your concern, now i had so regretted for your irresponsible by the above staffs, this is not beauty to the customer .
                                  What ever you may impose your conditions before joining, but your staff should have informed, but shid didn't disclose your conditions,
                                  Therefore this is purely violation of Conditions and Deficiency of Service to the myself,
                                  I request you please be activated my profile for sending messages to other profiles within 7 days, Otherwise will face appropriate Legal proceeding through your concern.
                                  By,
                                  R.RAVIKUMAR, M.Com.M.L.
                                  Advocate,
                                  High Court, Madurai
                                  Gmail I'd :[protected]@gmail.com
                                  Bharat Matrimony customer support has been notified about the posted complaint.
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                                    lolgo
                                    May 21, 2021
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                                    Hello sir,

                                    Gud evening.

                                    I am complaining about my money deduction without my knowledge. I chose the 90 days gold plan with the help of your customer service and my plan ended on 19th may 2021.but unfortunately my money was deducted without any intimation on 21st may with auto upgrade plan and please help me to return my money from bharat matrimony

                                    how they upgrade my plan without my knowledge and am not expecting from the matrimony with these activities.


                                    regards,

                                    syed Dhanveer

                                    Kuwait.
                                    Bharat Matrimony customer support has been notified about the posted complaint.
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                                      Swati Basu
                                      May 19, 2021
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                                      We had created a profile for my daughter. The contact details mentioned in the profile were hidden and were of by husband's. But one person who is an unpaid member accessed the personal information and contacted my daughter on her official email ID without our consent. When we contacted that person asking where he got the contact details, he mentioned that he has received these details from the Bharat Matrimony site
                                      Whenn we brought this to the notice of our relationship manager - Moushomi Ghosh, she said that they are also a part of the profile and they are unable to do anything about this. Post this, she stopped taking our calls. We tried contacting the customer care number that they have displayed on their website. When contacted, the executive was not able to help us too.

                                      In addition to this, we were promised a minimum number of 150 profiles for the locations selected by us. We had asked Moushomi a minimum of 20 times that they should consider the locations and only then say yes to us. However, we have not received a single profile as per our preference mentioned and are getting profiles from some other locations, when we raised this, they said they would get back and they have not and they are not picking up the phone as well.When asked for a refund, they refused to give that as well.

                                      This is highly unprofessional and unacceptable!! Our private details are being displayed to members who don't have our consent. This hampers safety. Plus, they keep making fake promises and are unable to deliver on that.
                                      Bharat Matrimony customer support has been notified about the posted complaint.
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                                        G V Sabitha
                                        May 16, 2021
                                        Resolved
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                                        Resolved

                                        Address: Bangalore

                                        Very much disappointed with the service of Bharat Matrimony.
                                        We were not getting profiles according to our preferences hence when spoken to one of your customer care person yesterday, he denied to reveal his name. But spoke in a bad manner and assaulted me.He spoke vulger to me, thinking I am the profile person and asked for personal number, and he will share his.He threatened me saying the profile photo will be morphed. This type of service was never expected from Bharat Matrimony. I no more feel secured to keep my daughters profile in your portal.

                                        On similar lines, the person who coordinated with me to book the profile and upgrade to Gold, her name is Meenakshi from Bangalore. When I called her to assist me for some help, she said she cannot help and started to become rude and started to use vulgar language against me( She used the F word). She directly said she cannot assist me as she has better works to do than helping us. We have recorded the conversation and we are ready to post it on any social media. And definitely this is not the kind of treatment we expected.

                                        Who so ever is reading this, you know that this is a very sensitive matter for anyone searching for a bride or a groom. Highly disappointed with the worst service provided by Meenakshi.

                                        Hence I have requested for a refund.

                                        The person who spoke to me, whose name was not mentioned- his phone number is mentioned. Please check.
                                        [protected]- this contact number was taken from the BM app. Why is Bharth matrimony publishing wrong contact number????
                                        Aug 7, 2021
                                        Complaint marked as Resolved 
                                        Bharat Matrimony customer support has been notified about the posted complaint.
                                        Verified Support
                                        May 17, 2021
                                        Bharat Matrimony Customer Care's response
                                        Hello Sabitha,

                                        Greetings from Bharatmatrimony.com

                                        We understand how frustrating this must have been for you. We value our customers' time, and this should not have happened.

                                        We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.

                                        We request you to write to us with your matrimony ID to [protected]@bharatmatrimony.com, so that we can reach you and help you out on these issues.

                                        Should you require any further clarifications or assistance, please reply to us via email to [protected]@bharatmatrimony.com or call us at[protected].

                                        For live help chat please visit
                                        http://www.bharatmatrimony.com/live-help.php

                                        Regards,
                                        Customer Service - Bharatmatrimony.com
                                        I have been using bharat matrimony since few years. Also had renewed premium services. I wanted to give one try and got my new account and 3 months gold pack. When I try to view matches contact app asks to pay another 2472rs and upgrade to gold membership. Now a days bharat matrimony confuses customer with different pack names and loots our money.
                                        For my preference I get 60 profiles.but can view only 5 user contacts, when we call customer care will tell to send sms, for which no one will respond.
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