Bharat Matrimony Complaints & Reviews

Respected Sir / Mam,
It is to bring to your notice that by mistake my little brother had mistakenly made account on ur site.But employees o[censored]r company are calling and disturbing me again and again, I answered to one of your employees that it was mistakenly made by my brother ..and don't disturb me again and again. But they call me again and again
Take this matter to concern and dont call me again plss

My sister has paid 12k for assisted matrimony services on 7th june 2018. For the initial 3 weeks they sent profiles on weekly basis. However the concerned rm (Sunitha ghosh) did not call even after activation of the services. Just received profiles from her via email. Also, her colleague (Cp reddy) who used to call initially too stopped responding after a week. She then raised a complaint on 27th june post which the manager of rm (Bhavana aneja) contacted and spoke very rudely. As the whole thing happened within a month from registration, we asked for refund of money as the customer service representative advised that it is in their policy but he too refused to send an email confirmation of the same. However they are refusing to provide a refund too.
I need community matrimony to resolve this issue asap and provide refund.
Id - bes122819

My sister has paid 12k for assisted matrimony services. For the initial 2-3 weeks they sent profiles on weekly basis. However after 3 weeks the concerned rm stopped responding to calls and messages saying will call back but to no avail. As the whole thing happened within a month from registration, we asked for refund of money. However they are refusing to do that too.
I need bharatmatrimony to contact me regarding this issue asap.

Hello,

I receive regular update on my email address that is upasna. [protected]@gmail.com from bharatmatrimony.com. I never created any account on bharatmatrimony and when i contacted them to delete this account i was further advised to send email to helpdesk.

I am married woman with a grown up son; this is so embarrassing. I request ip address to be traced and the case investigated.

I am enrolled for till u marry for rs.9900/- for 2 years and the activation fee of rs.1000/- for 4 years. But now they are asking for rs.6900/- which is ridiculous
And they are asking for this and they say till u marry is 1year now.
They may change the plans as of time and those who got enrollment should be given the said scheme.
Profile id:t3096011

On 31st of dec 2017, i become a paid member for sending customized messages to members. I have found that your paid service has the following problem: deficiency in services

Though the membership has not expired, i'm unable to send messages due to restriction applied on their website and hence, i'm at a loss and not able to communicate with members.

Hi

Complaint reference no.: cbs11996311

I wanted to bring to your attention that i have been told that i will get a full access to 4 regional sites (Telugu matrimony, caste no bar, reddy and kamma) as part of assisted service. I have made payment £188.90 on 31/may/2018. I don't have permission to send interest/respond on teleugumatrimony, reddy, caste no bar site. Its asking additional payment for regional sites.

I have contacted following members who was involved in selling assisted service.

[protected]@assistedmatrimony.com
Shashikiran. [protected]@assistedmatrimony.com
Sravanthi. [protected]@assistedmatrimony.com
Shashikiran. Duddusriramulu (+[protected]
Sravanthi - customer service manager at mobile:+91 [protected]

I have not received any response for last 12 days. It’s very disappointing that i got cheated by assisted service department. I got feeling that assisted service members just misguiding members to secure payment.

Key issues:-
1. Relationship manager (Rm) not yet been assigned for last 12 days
2. User accounts not yet created for 4x regional matrimony sites (Telugumatrimony, caste no bar, reddy) for last 12 days
3. False sales pitch or promises to reach sales target end of the month
4. Assisted service members (Sravanthi, shashikiran) are not reachable for last 12 days or no response for last 12 days for any email or phone calls.
5. Lost the trust on assisted services

It’s very disappointing that rm has not been assigned for last 12 days and no access to regional sites. Hence, i lost trust on assisted service. I have been chasing for refund of full amount £188.90 for last 12 days

I am now considering consumer forum and social media to highlight deficiency of assisted service and unprofessional approach.

I don't want put my matrimony reference on this portal. Hence i have provided complaint ref cbs11996311

Regards
Customer ref.: cbs11996311

1. Elite matrimony, part of bharath matrimony, agreed to give me a refund. Because they have sent me profile details which are completely wrong, when i compared it with their own telugu matrimony details.
2. Secondly, they agreed to give me a refund via cheque and delayed it and postponed it almost 5 times.
3. No manager responds when i call for follow - up
4. I have shared my address details when they said cheque will be processed through the post. Now they have sent the cheque to some other state than the address i shared and giving me a status that their part is done.
5. I can share the proofs of screenshots if this process goes further.

Hi,

This is regarding a profile i created few months back on bharat matrimony site.
Initially i used free services like just viewing the matches, later i used to get phone calls from delhi customer executives requesting to use paid services by convincing with the benefits, i got many such calls along with many promises to provide multiple services which they agreed will be provided instantly.
I finally decided to be a premium member.

One executive "deepak sharma" from delhi used to take followups on the same and he agreed he will be approachable for my queries or any issues i face to use the paid services.

Damn i didn't knew this was only until i did the payment.. He totally escaped after the transaction was done.. He started dodging my calls on the queries!!

My main issue is : i am not able to view any damn new matches / premium members / daily recommendations in the app... It simply comes out as a blank page with a message (Attached images).
I tried to narrow down or adjust the preferences but it doesn't give anything on the app.

I tried calling on help desk many times still they will just end up asking me to change preferences.
They have already wasted my 20 days out of 90 days membership..
I am so very disappointed with the services not at all being provided except the contact details which i can view but there is a lot of struggle to get the profile itsel[censored]nless you explicitly go change the filters and check "search"

Have a attached a snapshot of my bharat matrimony app home page which is actually a blank page!! Of no use!

Matrimony id : s345436
Membership plan : 3 months
Amount paid : 3000/-
I want my money back! It is simply getting wastesd in such false promises.. And i doubt if the contact numbers are real too! Cause i am hardly getting any calls or call backs..
Please take this complaint into consideration and call me on [protected] and kindly let me know the updates

Thanks

Reference to my previous complaint being sent few days ago to avoid repetition of already seen and avoided cases, but your repetition style has not changed, as such we are not able to find a suitable alliance and getting the process unduly delayed. Being an old valuable member of your business, we request you to add new latest proposals regularly to make it a worth attempt.

Vishnu.

Sir, I am the user of ID no. H-6911736 on behalf of my son' Radhey Raman Srivastava' and had the payment according to your demand for the package of 90 days.
It is pertinent to mention that there were so many preferences were being shown on the aforesaid ID according to my choice but just after deposit the sum in your account, the preferences had been diverted to somewhere on your site.
However being aggrieved I had prepared the other ID on the same profile of my son free of cost and the good preferences were being shown on this new ID.
On going through the new good preferences according to my choice I had selected the ID and mentioned in my paid membership by searching ID.
This type of activities shown by you is nut justified .
When I had contacted your customer care, he suggested to mention the preference of bride in 'ANY' then since then the bride preference from only south are being shown on my site.
Keeping in view the aforesaid nontransparent policy, kindly instruct the person concerned of your team to show the partner preferences which are being shown in my new ID in the days ahead which have been left to complete your days.
PLEASE NOTE THAT IF THE MARRIAGE IS NOT SETTLED WITHIN THE VALIDITY PERIOD I WOULD NOT BE ABLE TO CONTINUE WITH YOU DUE TO YOUR NON TRANSPARENT POLICY

We signed up for a 6 months subcription after clarifying our requirement of the specific sub-caste to the great bharath matrimony representative harish. He obviously made all fake promises that make the payment and i will send 10 matching profiles everyday. And as soon as we sign up he will send 25 matching profiles immediately, which dint happen. They actually have just 4-5 profiles of rama kshatriya caste. I have paid about rs. 5500 for this. The representative said all fake imformation and robbed me. I have phoned thier customer care and complaint 3 times for the disappointed i have faced and need refund. But they have not got back to me at all. The matrimony service is complete # and nobody should enrol with them. I just need my money back. I'm not happy with thier # service and will never ever suggest any citizen to sign up with them.
Profile id - k1772038

Date of incident 23rd may 2018

My profile id is (H6884816) on bharat matrimony i send a request to (H7082114) and i got email to contact on whats app number [protected] after chat she we both exchanged photos and family photo everything was ok form her side and in the evening at 8'o clock she told me her friend has meet an accident and immediately she need money on the mobile number through paytm ([protected]) as i dont had paytm kyc upload i told the same and she gave me account details
Name - saakshi,
Account number:[protected],
Ifsc code dbssoin0811 dbs bank
And told to deposit 2500 rupees. I thought she really need money and after i transferred there was a reply to receive the money and there was no further communication.
I strongly believe bharat matrimony is running a racket for blackmailing people it is not from outsiders.
When i made account and i didn't had subscription bharat matrimony keeps on calling on with attractive offer in my case they told after subscription i will get 500 cash back and my services will be extended for 15 days extra as i had taken 3 month subscription.
I believe bharat matrimony is not verifying any details any one can go ahead and make fake account they are playing with the emotions.
I am depressed.

Hi all,

This is to address that bharat matrimony is the worst of all websites n the employees working there do not know how to behave or speak with customers. Firstly, the employee "saheb" explained the plan incorrectly n set up incorrect expectation. When complaint it to them, they spoke in favor of the employee but made me feel that i was the one who made the fault. Even after repeated reminders n explaining that not to call me, they did call me n threatens me over the call. Their management is just a puppet n nothing. I do think "do they have management level or any hierarchy" at all. Today "nilanjan ghosh" called me n just threatened n spoke in a hayware manner not listening to what i am saying. I was telling not to call but he said ""you will receive calls from us n thats for sure""..

Guys please stay away from them.

Sir!
I am suresh from shenkottai. My phone number is [protected]. Recently two months ago i received phone calls from your end. Actually i didnt register my details etc in your concern. I clearly explained the people who talked from your side that my details were sent to your concern was done by some unwanted person and to reove my details. Your people said that my id was created on march 11th through some other email id. Daily i am receiving msg.
I request you to remove my details from your matrimoney. You r famous reputted matrimoney in tamil nadu. Then how could you publish my details in matrimoney page without my knowledge and my phone number. It means if i do wrong things to any of person then i will send the details of tht person with a fake email id and give tht person number? And you to without any proper enquiry you may started to call?
So kindly remove my id or i will take legal action.
M. Suresh
23, puthiavan street
Vallam road
Shenkotta

I was contacted by this profile h5048732 yesterday and today i got a random call from a lady that this guy is a fraud and whatever details she told me about him was true when i cross checked. If your company claims to provide genuine profiles then why are such profiles a part of your database. I insist u take strict actions regarding this profile and look into this matter as a high priority.

I was a free member of this site since long. I was repeatedly asked to opt for assisted services. One mr bilal called me 10 times regarding payment. After payment no services are being given. I have lodged complaints on phone/ email but no feedback. I have asked for refund but no answer. Everyday i am told that problem s are being looked after but to no avail. I am being harassed to no end.

Re your CUSTOMER CARE representative sick, ###, insane or mad??? Why inspite of my clear direction repeated phone calls via changed numbers warning me to delete my profile. Who the hell are you to dictate me?? Why you want me to teach you a lesson and shut your business down in indian court system so that such behaviour representative never dare to do with a professional attorney. It's customers right to know when he or she wants to activate or want your services. Who are you to ask them on daily basis to activate profiles??

Hi all, i must say, you are really saved if you didn't proceeded for the subscription with this group. If you came across this particular merchant's service history, it seems they are just turning like a corporate brand as well as changed as a biggest financial fraud. They do access the credit cards without customer consent, and projecting it as auto renewal. No idea whom did authenticated them to access someone's credit card accounts.

I would like to tell you, never go for a payment with this group of frauds ever.
Keep spreading this message to maximum extend to your friends & family to avoid discrepancies with this group of frauds never value the customer concerns.

However, i would like to take this to another level.
Let the public know about their amazing acts, & their justifications relating to the incident.

Dear sir/ madam,
I became a paid member of your esteemed matrimonial site on 13.04.2018 through your employee mr. Ravi kant srivastava witha assurance that rs. 800.00 shall be refunded with in a week time from your making payment of rs. 3600.00 through online. It is regretted to note that more than 03 weeks have been passed but refunded amount has not been credited in my account as on date. For this i have requested to mr. Ravi so many times but despite of assurance every times nothing has been done. Email written by mr. Ravi kant srivastava dated 13.04.2018 is as from: ravi kant srivastava on fri, 13 apr 2018 16:59:08
To: "rakesh kumar pandey"
Dear member,
As discussed with ravi we will refund your inr 800 within 7 working days. At the time of online payment you have to pay
Inr3600.
Today offer : - you need to pay only inr3600 for classic package 3 month worth inr4500.
Feel free to call @ +91 [protected] for any clarification.
Regards,
Ravi kant
Team bharatmatrimony
Which is self explanatory. I request you to look into and do needful at the earliest please.
Thanking you,
Sincerely yours
Rakesh kumar pandey
Nishant pandey (H7033007