| Address: Chennai, Tamil Nadu, 600028 |
| Website: www.bharatmatrimony.com |
Dear Sir/Madam,
I had created one account (H4822576) for my son almost 2 years back in Bharat Matrimony and have been a paid members most of the time. The current paid account was getting expired on March 21, 2016. To renew, I spoke to Priya and Shobhraj from Bharat Matrimony's customer care/agent. Upon negotiations with Priya, it was agreed that I would have to pay INR 5, 400 which will renew my account as (3 Months 15 Days in Bharat Matrimony 1 Month Highlighter and 3 Months in Nai Matrimony). I confirmed that I would make this payment online and started to do so. Being new to online payment mode, I did not realize that "Till you Marry" plan of INR 9900 was auto selected along with Highlighter for INR 199. Upon making the payment, I realized that a total of INR 10099 was debited from my account, which was not what i planned or agreed with your agents. I immediately called upon your agent, Priya and requested her to refund the extra amount of INR 4, 500 back to my account. She checked with her superiors in the organization and confirmed me that the amount of INR 4, 500 will get credited to my account within next 5 days and asked me to give reference of her name, Priya and other one as Shobhraj. At present, my account in Bharat Matrimony is updated/renewed but the same is not done for Nai Matrimony so far. Requested the concerned to immediately check this and ensure that the extra money that i paid on March 21, 2016 is credited back to my account at the earliest.But so far, I have not received the extra money paid by me. They told me that they have refunded the amount while I found no credit of that amount in my account. I again complained to them that I have not received the amount. In fact, I sent them my account statement as a proof but they are not agreeing and not refunding my excess payment. Infact, they have not even shown any transaction detail as a proof of their payment to me. Till date, I have not received my money back after many communications to Bharat Matrimony. Looking forward to justice. Regards, Ashok kumar, father of Ankesh Kumar([protected]@gmail.com),
Bharat Matrimony customer support has been notified about the posted complaint.
================================
Hi Kaushal/Manisha,
Despite calling/emailing so many times i have not heard a word from you. I was already going through a bad phase in my life and you people cheated me on the top of it.
Inspite of following up from so many days and complaining to customer care, nothing has happened.
You have cheated me. This is mental harrasment.
I will talk to my attorney about this matter and get legal opinion.
Thanks,
Tarun
[protected][protected]----
On Tue, 6/7/16, tarun tyagi wrote:
Subject: Re: Hello!!
To: kaushal.[protected]@matrimony.com, "tarun tyagi", manisha.[protected]@matrimony.com
Cc: "", [protected]@assistedmatrimony.com
Date: Tuesday, June 7, 2016, 9:50 AM
Looping in customer care for
records.
Thanks,
Tarun
[protected][protected]----
On Tue, 6/7/16, tarun tyagi
wrote:
Subject: Re: Hello!!
To: kaushal.[protected]@matrimony.com,
"tarun tyagi",
manisha.[protected]@matrimony.com
Cc: ""
Date: Tuesday, June 7, 2016, 9:45 AM
Hi Kaushal/Manisha,
I called you so many times but none of you
responded. Please provide me services as you had promised.
You have not provided any profile yet. It has been more
than
three weeks and no profile yet.
Thanks,
Tarun
[protected][protected]----
On Tue, 6/7/16, tarun tyagi
wrote:
Subject: Re: Hello!!
To: kaushal.[protected]@matrimony.com,
"tarun tyagi"
Cc: ""
Date: Tuesday, June 7, 2016, 6:24 AM
You were suppose to change my RM by
last Friday but nothing has happened until now.
[protected][protected]----
On Thu, 6/2/16, tarun tyagi
wrote:
Subject: Re: Hello!!
To: kaushal.[protected]@matrimony.com
Cc: ""
Date: Thursday, June 2, 2016, 1:29 AM
Hi Kaushal,
I have not received any response from
Manisha or you. You people have done nothing from
last two
weeks. I guess you people are taking my complain as a
joke
but trust me you may have to pay a heavy price for
that.
I will take all steps i can to see that i take up
this
matter to the highest authority in your company.
Thanks,
Tarun
[protected][protected]----
On Wed, 6/1/16, tarun tyagi
wrote:
Subject: Re: Hello!!
To: "manisha.[protected]@matrimony.com"
Cc: ""
Date: Wednesday, June 1, 2016, 11:44 PM
Hi Manisha,
Could you provide me any update related to
new profiles for me?
It's been two weeks and i have not received any
profile
yet.
Thanks,
Tarun
[protected][protected]----
On Tue, 5/31/16, tarun tyagi
wrote:
Subject: Re: Hello!!
To: [protected]@bharatmatrimony.com,
"tarun tyagi"
Cc: "",
"manisha.[protected]@matrimony.com"
Date: Tuesday, May 31, 2016, 7:53 AM
Hi Everyone,
Manisha just called me and told me that she
has been on emergency leave due to her brother's
accident.
I
am satisfied with her response.
However, someone must have responded and
informed me regarding this.
Thanks,
Tarun
[protected][protected]----
On Tue, 5/31/16, tarun tyagi
wrote:
Subject: Re: Hello!!
To: [protected]@bharatmatrimony.com
Cc: "",
"manisha.[protected]@matrimony.com"
Date: Tuesday, May 31, 2016, 7:31 AM
Hi There,
Despite writing 3 emails, i have not
received any response from Manisha Sharma or
Kaushal
Mishra.
Please go through the email chain below.
I sincerely feel cheated by BhartiMatrimony. I
am
not
going
to sit idle on this matter. I am going to take
up
this
matter to the highest authority in Matrimony
and
if i
am
not
satisfied with that, i will take up this
matter
to
consumer
court.
Thanks,
Tarun
[protected][protected]----
On Tue, 5/31/16, Tarun Tyagi
wrote:
Subject: Re: Hello!!
To: "tarun tyagi",
"manisha.[protected]@matrimony.com"
Cc: ""
Date: Tuesday, May 31, 2016, 1:40 AM
I seriously feel cheated
by Bhartimatrimony. I am going to take up this
case
upto
the
highest authority in your company.
Sent from my iPhone
>
On May 31, 2016, at 1:01 AM, tarun tyagi
wrote:
>
> Hi,
>
> I called the call
center number provided in the first email "Or
call
the
care number [protected] during Monday to
Saturday
(0930 am
to
06:00 pm)". I waited for 30 minutes and no one
responded.
>
>
> writing you in order to keep a record for
the same.
>
>
Thanks,
> Tarun
>
>
[protected][protected]----
> On Tue, 5/31/16, tarun tyagi
wrote:
>
> Subject:
Re: Hello!!
> To: "manisha.[protected]@matrimony.com",
"tarun tyagi"
> Cc: kaushal.[protected]@matrimony.com
> Date: Tuesday, May 31, 2016, 12:25 AM
>
> Please find below my
account
> details:
>
> Account number:[protected]
> Routing Number :[protected]paper &
electronic)
>
>
Thanks,
> Tarun
>
>
[protected][protected]----
> On Tue, 5/31/16, tarun tyagi
> wrote:
>
> Subject: Hello!!
>
To: "manisha.[protected]@matrimony.com"
>
> Date: Tuesday, May 31, 2016, 12:21 AM
>
> Hi,
>
>
I am pretty shocked that you have not
> shared a single profile in last two
weeks. i don;t want to
> take things
further with you anyore.
>
> Please return my money ASAP.
>
> Thanks,
> Tarun