Bharat Matrimony Complaints & Reviews

Website: Bharat Matrimony

The same fake profile is back again with a different maneesh ashok. Thank you friends your complaint saved me too.

Thanks for accepting my interest in you/your profile. My name is dr. Maneesh ashok, i am a doctor, (Orthopaedic surgeon), born and based in uk. I am a responsible person who understand what it means to loved back. I am simple, down to earth person, caring, honest, hard worker, loyal and loving, adventurous person, spontaneous, open minded, romantic, practical, self dependent, and self confident. I believe in love and trust, this is a best way in any relationships. I'm interested to know more about you and to establish a serious relationship with you that will lead to marriage if you want to. I want to be serious with you, relationship cannot be seen or even be touched, but it must be felt within the heart.

Well presently i am on an assignment in kabul. See attached; for my details and some of my pictures, my chatting id is: maneesh. [protected]@yahoo.com and my contact no: you [protected] may also add me on yahoo chat for effective communications to know each other better, and feel free to ask what you seems not understood. I look forward to further communication with you. So please let me know your free time for chat so we can get to know each other better.

Regards,
Dr. Maneesh ashok.

Dr. Maneesh ashok

Date of birth: 28 th feb 1976, time of birth: 05:23 am, place of birth: leeds, united

Kingdom

Height: 6. Ft

Complexion: fair

Diet: veg but occasionally non-veg

Academic qualification

Doctorate degree/ an orthopaedic surgeon from university of south west england (Bristol

University) united kingdom

About me

I am an ambitious man with progressive attitude towards life. Since the start of my career, i

Am into life saving and humanitarian duties. Prior to this, i took up a job with the united

Nations peacekeeping force presently posted in kabul.

Besides concentrating on my career, i posses strong family values, honesty, integrity and

Learning are the things i give highest priority in my life. I am a perfect blend of modern

Upbringing. I am a jolly and straightforward person. My hobbies include watching tv

Programs, watching action movies, long distance drive, visiting friends and well wisher on

My free days.

I would prefer a mature and intelligent life partner. She should be good-hearted person of

Jovial nature, total love, understanding and trust and respect are the things i would give my

Partner and expect the same from her.

Family details:

Father: mr. Rajendra ashok (Passed away) he was an accountant consultant

Mother: mrs. Priya ashok (Passed away) (Ob/gyn / obstetrician/gynaecologist)

They were from garoda, sikar dist. Rajasthan state of india.

Sister: 1, working as hr professional in a pharmaceutical company in west midlands

England.

Contact details:

Dr. Maneesh ashok.

34 upland crescent leeds, west yorkshire ls8 2tb uk..

Chatting email: maneesh. [protected]@yahoo.com

Tel: [protected]

Afghanistan details:

Dr. Maneesh ashok: camp eggers military base kabul, afghanistan, located near the

Us embassy and the president of afghanistan's palace.

Aug 8, 2021

Complaint marked as Resolved

Bharat Matrimony customer support has been notified about the posted complaint.

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Bharat Matrimony Customer Care

from Chennai, Tamil Nadu

Jul 5, 2016

Verified Support

Dear User,

We regret for the inconvenience caused to you.

Regarding the discrepancies that you had faced with our services, we apologize once again for the unpleasant experience you had.

We're very sorry to hear this. Could you please send your matrimony Id and contact number immediately to [protected]@bharatmatrimony.com and we'd like to speak, understand the issue better to help you.

Regards,
Team Contact Center
Bharatmatrimony.com

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Address: Khordha, Odisha, 751006

Website: www.bharatmatrimony.com

First of all i want to inform you all be care ful while registering in Bharat matrimony. Before expiring my premium package i dint got any mail, call or mail from Bharat matrimonial side for Auto renewal confirmation for my package . While registering the package also Bharat Matrimony team member dint told regarding this auto renewal process for NRI.
As discussed with customer care they told u have only 2 number to view as per previous package, that is why i checked that much only. Please find the below conversion between your Customer care services person

Please find the below picture i got the renewed message at 5.19 AM on dated 27th June .as per package 27th night my package will expiry how come without confirmation, call or mail deduct my money ?

While other benefits like assistance required they will call daily but while renewing time not a single call also from Bharat matrimony side. as per Bharat matrimony customer care person concern i checked only remaining phone number as per previous package. he never told also if you will check then we cant refund also, if so that i should not check phone number.

Please refund my money as soon as possible .

Bharat Matrimony customer support has been notified about the posted complaint.

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Address: Mumbai City, Maharashtra, 400101

Website: www.bharatmatrimony.com

Team,

I m a paid member.
I am trying to connect to yr website www.bharatmatrimony.com, but yr website is down.
The site is getting extremely slow, and finally crashes.
None of the pages are shown.

All other websites are getting connected perfectly well with very good speed.

Please find attached the snapshots.

Kindly rectify the issue at the earliest, for Me to use My paid Membership asap.

My Id - R145481
Name - Arpana Thakur
Mobile No - [protected]

24 hrs have passed with no proper update nor rectification on the issue, inspite of Me being a paid member.

Let Me know the next hierarchy whom I can contact to bring to notice this issue I m still facing.

Expecting An Early Reply.

Regards,
Arpana
[protected]

Bharat Matrimony customer support has been notified about the posted complaint.

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Address: Pune, Maharashtra, 411014

Website: www.bharatmatrimony.com

My name is Suchita Kashid
I made online payment of Rs.6800/-
your associate named Swati told that I will get discount amount of Rs.3800/- refunded but as of now I have not got it, , I have been calling contantly but still not got my money back. Please do the needful ASAP

I want my amount to be refunded otherwise I will I have to take more serious action against it

I have paid it this month

Aug 7, 2021

Complaint marked as Resolved

Bharat Matrimony customer support has been notified about the posted complaint.

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Bharat Matrimony Customer Care

from Chennai, Tamil Nadu

Jun 21, 2016

Verified Support

Dear User,

We regret for the inconvenience caused to you.

Regarding the discrepancies that you had faced with our services, we apologize once again for the unpleasant experience you had.

We're very sorry to hear this. Could you please send your matrimony Id and contact number immediately to [protected]@bharatmatrimony.com and we'd like to speak, understand the issue better to help you.

Regards,
Team Contact Center
Bharatmatrimony.com

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Address: 600020

Website: Bharatmatrimony.com

I am registering this complaint on behalf of my friend who got a call from Bharat matrimony stating she registered in their site and asking about divorce papers completion. She is unmarried and haven't registered in her profile in that site.
The Customer care person used abusive language and mistreated her. Asked about personal information in a very rude manner. Though she declined humbly but he insisted and made 5-6 calls in the office hours. She is really agitated by this incidence and need immediate action against the site and that person also. He quoted his name "Rahul ". I request the government to look into this matter very seriously.

Aug 7, 2021

Complaint marked as Resolved

Bharat Matrimony customer support has been notified about the posted complaint.

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Bharat Matrimony Customer Care

from Chennai, Tamil Nadu

Jun 21, 2016

Verified Support

Dear Sir,

We regret for the inconvenience caused to you.

Regarding the discrepancies that you had faced with our services, we apologize once again for the unpleasant experience you had.

We're very sorry to hear this. Could you please send your contact number immediately to [protected]@bharatmatrimony.com and we'd like to speak, understand the issue better to help you.

Regards,
Team Contact Center
Bharatmatrimony.com

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Address: Mehsana, Gujarat, 384001

Website: www.bharatmatrimony.com

Hello,

We also found same fake profile on first week of june 2016. We were searching groom for my sister in law through bharat-matrimonial website.

She connected with dr. Makesh nagaraj (Fake person) and share contact numbers and family details. He talked with her nearly 15 days through whatsapp chat, he said that currently he is living and doing job in kabul. He added that his contract will complete in june so he wants to come back to india and wanted to buy house in india. He refused to talk with family for further procedure and said that i will talk with them face to face when i will be there in india.

After some days he said that he wants to send gift for my sister in law such as golden ring, mobile phone and 2 years salary cheque to trying to please her. With this courier he wanted to share some personal document of him so she can convince her family that he is genuine person. My sister in law refused to accept this gifts, docs and cheque.

Then after 2-3 days she got message from him that he sent parcel through global security company & diplomatic service in delhi. On next day he requested to pay 48, 500 rupees to get his parcel released from airport. We refused to help him and asked agency to resend this parcel. After some time he called through whatsapp call and said help him with rs. 23, 500/- to get parcel but we refused him to provide money.

My sister in law tells me all history of this fake guy and i found this compliant on consumer complaints forum so i share all the details of fraud person.

Below given is his details which he shared with my sister in law.

Dr. Makesh nagaraj

Date of birth: 28th feb 1976, time of birth: 05:23 am, place of birth: leeds, united kingdom

Height: 6.Ft

Complexion: fair

Diet: veg but occasionally non-veg

Academic qualification

Doctorate degree/ an orthopaedic surgeon from university of south west england (Bristol university) united kingdom

About me

I am an ambitious man with progressive attitude towards life. Since the start of my career, i am into life saving and humanitarian duties. Prior to this, i took up a job with the united nations peacekeeping force presently posted in kabul.

Besides concentrating on my career, i possess strong family values, honesty, integrity and learning are the things i give highest priority in my life. I am a perfect blend of modern upbringing. I am a jolly and straightforward person. My hobbies include watching tv programs, watching action movies, long distance drive, visiting friends and well-wisher on my free days.

I would prefer a mature and intelligent life partner. She should be good-hearted person of jovial nature, total love, understanding and trust and respect are the things i would give my partner and expect the same from her.

Family details:

Father: mr nagaraj ashok (Passed away) he was an accountant consultant

Mother: mrs priya nagaraj (Passed away) (Ob/gyn / obstetrician/gynaecologist)

They were from garoda, sikar dist. Rajasthan state of india.

Sister: 1, working as hr professional in a pharmaceutical company in west midlands england.
Contact details:

Dr. Makesh nagaraj.

34 upland crescent leeds, west yorkshire ls8 2tb uk..

Chatting email: [protected]@yahoo.com
Mobile number: +[protected]
Agency number: 91 [protected]

Afghanistan details:

Dr. Makesh nagaraj: camp eggers military base kabul, afghanistan, located near the us embassy and the president of afghanistan's palace.

Beaware from fake profile on bharat matrimonial

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Address: Chennai, Tamil Nadu, 600028

Website: Bhartimatrimony

I had registered myself with assisted matrimony on 18th may. After registration, my relationship manager manisha sharma (Phone number:[protected] sent me 4 profiles which were completely irrelevant.

When i called she said she would send me more profiles. However, after that she did not responded at all. When i called her manager kaushal mishra (Phone number: [protected]) he told me that he would reassign me a new rm.

I have not heard from them since then. I wrote so many mails and called then so many times but they are so shameless that they don't bother that all.

I have filed multiple complains with customer care but still no response. Assisted matrimony is a fraud service. They wont response once you pay them the money.

Bharat Matrimony customer support has been notified about the posted complaint.

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T

ttmbahclus

Jun 10, 2016

Copying the email chain as a proof:
================================

Hi Kaushal/Manisha,

Despite calling/emailing so many times i have not heard a word from you. I was already going through a bad phase in my life and you people cheated me on the top of it.

Inspite of following up from so many days and complaining to customer care, nothing has happened.

You have cheated me. This is mental harrasment.

I will talk to my attorney about this matter and get legal opinion.

Thanks,
Tarun

[protected][protected]----
On Tue, 6/7/16, tarun tyagi wrote:

Subject: Re: Hello!!
To: kaushal.[protected]@matrimony.com, "tarun tyagi", manisha.[protected]@matrimony.com
Cc: "", [protected]@assistedmatrimony.com
Date: Tuesday, June 7, 2016, 9:50 AM

Looping in customer care for
records.

Thanks,
Tarun

[protected][protected]----
On Tue, 6/7/16, tarun tyagi
wrote:

Subject: Re: Hello!!
To: kaushal.[protected]@matrimony.com,
"tarun tyagi",
manisha.[protected]@matrimony.com
Cc: ""

Date: Tuesday, June 7, 2016, 9:45 AM

Hi Kaushal/Manisha,

I called you so many times but none of you
responded. Please provide me services as you had promised.
You have not provided any profile yet. It has been more
than
three weeks and no profile yet.

Thanks,
Tarun

[protected][protected]----
On Tue, 6/7/16, tarun tyagi
wrote:

Subject: Re: Hello!!
To: kaushal.[protected]@matrimony.com,
"tarun tyagi"
Cc: ""

Date: Tuesday, June 7, 2016, 6:24 AM

You were suppose to change my RM by
last Friday but nothing has happened until now.

[protected][protected]----
On Thu, 6/2/16, tarun tyagi
wrote:

Subject: Re: Hello!!
To: kaushal.[protected]@matrimony.com
Cc: ""

Date: Thursday, June 2, 2016, 1:29 AM

Hi Kaushal,

I have not received any response from
Manisha or you. You people have done nothing from
last two
weeks. I guess you people are taking my complain as a
joke
but trust me you may have to pay a heavy price for
that.

I will take all steps i can to see that i take up
this
matter to the highest authority in your company.

Thanks,
Tarun

[protected][protected]----
On Wed, 6/1/16, tarun tyagi
wrote:

Subject: Re: Hello!!
To: "manisha.[protected]@matrimony.com"

Cc: ""

Date: Wednesday, June 1, 2016, 11:44 PM

Hi Manisha,

Could you provide me any update related to
new profiles for me?

It's been two weeks and i have not received any
profile
yet.

Thanks,
Tarun
[protected][protected]----
On Tue, 5/31/16, tarun tyagi
wrote:

Subject: Re: Hello!!
To: [protected]@bharatmatrimony.com,
"tarun tyagi"
Cc: "",
"manisha.[protected]@matrimony.com"

Date: Tuesday, May 31, 2016, 7:53 AM

Hi Everyone,

Manisha just called me and told me that she
has been on emergency leave due to her brother's
accident.
I
am satisfied with her response.

However, someone must have responded and
informed me regarding this.

Thanks,
Tarun
[protected][protected]----
On Tue, 5/31/16, tarun tyagi
wrote:

Subject: Re: Hello!!
To: [protected]@bharatmatrimony.com
Cc: "",
"manisha.[protected]@matrimony.com"

Date: Tuesday, May 31, 2016, 7:31 AM

Hi There,

Despite writing 3 emails, i have not
received any response from Manisha Sharma or
Kaushal
Mishra.
Please go through the email chain below.

I sincerely feel cheated by BhartiMatrimony. I
am
not
going
to sit idle on this matter. I am going to take
up
this
matter to the highest authority in Matrimony
and
if i
am
not
satisfied with that, i will take up this
matter
to
consumer
court.

Thanks,
Tarun

[protected][protected]----
On Tue, 5/31/16, Tarun Tyagi
wrote:

Subject: Re: Hello!!
To: "tarun tyagi",
"manisha.[protected]@matrimony.com"

Cc: ""

Date: Tuesday, May 31, 2016, 1:40 AM

I seriously feel cheated
by Bhartimatrimony. I am going to take up this
case
upto
the
highest authority in your company.

Sent from my iPhone

>
On May 31, 2016, at 1:01 AM, tarun tyagi
wrote:
>
> Hi,
>
> I called the call
center number provided in the first email "Or
call
the
care number [protected] during Monday to
Saturday
(0930 am
to
06:00 pm)". I waited for 30 minutes and no one
responded.
>
>
> writing you in order to keep a record for
the same.
>
>
Thanks,
> Tarun
>
>
[protected][protected]----
> On Tue, 5/31/16, tarun tyagi
wrote:
>
> Subject:
Re: Hello!!
> To: "manisha.[protected]@matrimony.com",
"tarun tyagi"
> Cc: kaushal.[protected]@matrimony.com
> Date: Tuesday, May 31, 2016, 12:25 AM
>
> Please find below my
account
> details:
>

> Account number:[protected]
> Routing Number :[protected]paper &
electronic)
>
>
Thanks,
> Tarun
>
>
[protected][protected]----
> On Tue, 5/31/16, tarun tyagi
> wrote:
>
> Subject: Hello!!
>
To: "manisha.[protected]@matrimony.com"
>
> Date: Tuesday, May 31, 2016, 12:21 AM
>
> Hi,
>
>
I am pretty shocked that you have not
> shared a single profile in last two
weeks. i don;t want to
> take things
further with you anyore.
>
> Please return my money ASAP.
>
> Thanks,
> Tarun

Reply

Bharat Matrimony Customer Care

from Chennai, Tamil Nadu

Jun 11, 2016

Verified Support

Dear User,

We regret for the inconvenience caused to you.

Regarding the discrepancies that you had faced with our services, we apologize, once again for the unpleasant experience you had.

We request you to revert to us with your registered Matrimony ID and mobile number so that we can check and do the needful.

Could you please send your matrimony Id and contact number immediately to [protected]@assistedmatrimony.com and we'd like to speak, understand the issue better to help you.

We apologize, once again for the unpleasant experience you had.

Regards,
Team Customer Care
Bharatmatrimony.com

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Address: Fazilka, Punjab, 152116

Website: www.bharatmatrimony.com

Dear all i am a paid member of bharat matrimony having id no p1478491. I made a payment of rs 11000/- on 31st may 2016 for assisted matrimony after persistent calls from the bharat matrimony employees. After affirmation and comittment to find a suitable match for my daughter we paid the hefty amount. But the next day onwards the quality of there services became apparant. We were assigned an rm shilpi bakshi who even though we had cleary informed that we wanted a match within the jat - sikh community, kept on badgering us with khatri matches and useless suggestions. When we made her clear that its this particular community we are interested in and
Our other requirements in the prospective match for our daughter she lbecame agitated and started stating thatit would be difficult to find a match for us... This she said after we were assured by a mr deepak sharma that we will get the desired result as per our requirement. Over the next couple of days she sent us a total of three matches... Which were rejected by us. She
Then called us up and starting insisting that we choose one.., saying that she cant find us anymore matches. When we reminded her that we had paid for 3
Monthd of service she abused us using derogatory language. When we asked for refund of our money as it had only been a week she balntaly stated that we would never get our money back. We no longe wish to avail bharat matrimony's services and want our money back. We even complaint to her
Boss a ms bhana aneja, but she proved useless. This kind of poor service needs to be brought to justice, where they are misusing the hard earned money of there cutomers.

Bharat Matrimony customer support has been notified about the posted complaint.

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Bharat Matrimony Customer Care

from Chennai, Tamil Nadu

Jun 10, 2016

Verified Support

Dear Member,

We regret for the inconvenience caused to you.

Regarding the discrepancies that you had faced with our services, we apologize, once again for the unpleasant experience you had.

Our Assisted Team will be in track with you for further assistance.

Should you require any further clarifications or assistance, please reply to us via email to [protected]@assistedmatrimony.com
We value your association with Bharatmatrimony.com

Regards,
Team Customer Care
Bharatmatrimony.com

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Address: 560078

Website: www.bharatmatrimory.com

Hi this is deepak kumar, i got call from bharat matrimony chennai office and is name pratap (Prathap. [protected]@bharatmatrimony.com). He said lot of offer from phone and i got confirm from mail also. But after payment he is not properly response when i call for the extra offer. Its look like cheating the customer (Like 420). I raised a lot of complaint to the bharat matrimony site. But they not respond properly.

Regards.
Deepak kumar.

Bharat Matrimony customer support has been notified about the posted complaint.

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Bharat Matrimony Customer Care

from Chennai, Tamil Nadu

Jun 2, 2016

Verified Support

Dear Sir,

We regret for the inconvenience caused to you.

Regarding the discrepancies that you had faced with our services, we apologize once again for the unpleasant experience you had.

We're very sorry to hear this. Could you please send your matrimony Id and contact number immediately to [protected]@bharatmatrimony.com and we'd like to speak, understand the issue better to help you.

Regards,
Team Contact Center
Bharatmatrimony.com

Reply

D

deepakkumar85

from Bengaluru, Karnataka

Jun 4, 2016

Still i am not getting any response from bharatmatrimony. please dont make any false commitment to the customer. please be loyal and honest.

Reply

D

deepakkumar85

from Bengaluru, Karnataka

Jun 4, 2016

we have lot of opportunity to earn money. please don't use this way to earn money.

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Address: 600024

Website: www.matrimonyphotography.com

Hi,
I have booked matrimony photography service for my sisters marriage, the sales person promised me that he will give me a 80 sheet album, post wedding shooting and also the edited video dvd will be provided on the spot. After getting my order thats it there is no proper response from him. Marriage held on 09.12.2015 and i didnt receive the album yet.
They didnt take the couples for post wedding shoot and also the dvd editing was not done, the album printed was only for 65 sheets.
After 5 odd months mow they are calling me and asking me to pay remaining amount before they deliver the album. When i call the sales person senthil he is not giving me a proper response and talking too rude. Even the customer support staff are not ready to hear what we are saying.
They didnt complete the committed works at all. Our money is totally wasted.

All false promises

A poor pooor poorrrr service dont ever book them for your house marriage

Aug 26, 2016

Complaint marked as Resolved

After great struggle found a gentle person working there who took great effort to solve my issue.

Bharat Matrimony customer support has been notified about the posted complaint.

Jun 03, 2016

Updated by Santhoshjoel Even if i call there is no proper response from the office team its really iritating. if you are not ready to give the album atleast give my money back...

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V

Vijaya9999

May 19, 2016

Bharat Matrimony — T3092791

The subjected I'd person has sent interest to me and after one he started forcing me to call on his convince and since I was busy he is using non parliamentary words towards me. What is the action you are going to take on this?

Reply

Bharat Matrimony Customer Care

from Chennai, Tamil Nadu

May 26, 2016

Verified Support

Dear Sir,

We regret for the inconvenience caused to you.

Regarding the discrepancies that you had faced with our services, we apologize once again for the unpleasant experience you had.

We're very sorry to hear this. Could you please send your contact number immediately to [protected]@matrimonyphotography.com and we'd like to speak, understand the issue better to help you.

Regards,
Team Contact Center
Bharatmatrimony.com

Reply

S

Santhoshjoel

from Chennai, Tamil Nadu

May 26, 2016

I have mailed my contact number to the given mail id

Reply

S

Santhoshjoel

from Chennai, Tamil Nadu

May 28, 2016

with in just an hour of your comment i shared my contact number, Still i didnt receive any call from your side till now. then what is the point of asking it immedediately????? this is really a bad service

Reply

S

Santhoshjoel

from Chennai, Tamil Nadu

Jun 2, 2016

Even if i call there is no proper response from the office team its really iritating. if you are not ready to give the album atleast give my money back...

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Address: Pune, Maharashtra

Website: bharatmatrimony.com

I have paid money for bharatmatrimonial, as someone contacted me for that when I was visiting khandelwalmatrimonial. Now they are telling you have paid for Bharatmatrimonial not for khandelwalmatrimonial. What is this a fruad or fishing ??
When I have submitted my profile on only one-site then how can they take it to others sites which they cliam is a part of, and if is apart of then why paid money of this main bharatmatrimonial is not allowed for others.

Bharat Matrimony customer support has been notified about the posted complaint.

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Bharat Matrimony Customer Care

from Chennai, Tamil Nadu

May 2, 2016

Verified Support

Dear Sir,

We regret for the inconvenience caused to you.

Regarding the discrepancies that you had faced with our services, we apologize once again for the unpleasant experience you had.

We're very sorry to hear this. Could you please send your matrimony Id and contact number immediately to [protected]@bharatmatrimony.com and we'd like to speak, understand the issue better to help you.

Regards,
Team Contact Center
Bharatmatrimony.com

Reply

G

gaura83

from Parli Vaijnath, Maharashtra

May 2, 2016

Sent mail please respond.

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Address: Chennai, Tamil Nadu, 600028

Website: www.bharatmatrimony.com

Dear Sir/Madam,
I had created one account (H4822576) for my son almost 2 years back in Bharat Matrimony and have been a paid members most of the time. The current paid account was getting expired on March 21, 2016. To renew, I spoke to Priya and Shobhraj from Bharat Matrimony's customer care/agent. Upon negotiations with Priya, it was agreed that I would have to pay INR 5, 400 which will renew my account as (3 Months 15 Days in Bharat Matrimony 1 Month Highlighter and 3 Months in Nai Matrimony). I confirmed that I would make this payment online and started to do so. Being new to online payment mode, I did not realize that "Till you Marry" plan of INR 9900 was auto selected along with Highlighter for INR 199. Upon making the payment, I realized that a total of INR 10099 was debited from my account, which was not what i planned or agreed with your agents. I immediately called upon your agent, Priya and requested her to refund the extra amount of INR 4, 500 back to my account. She checked with her superiors in the organization and confirmed me that the amount of INR 4, 500 will get credited to my account within next 5 days and asked me to give reference of her name, Priya and other one as Shobhraj. At present, my account in Bharat Matrimony is updated/renewed but the same is not done for Nai Matrimony so far. Requested the concerned to immediately check this and ensure that the extra money that i paid on March 21, 2016 is credited back to my account at the earliest.But so far, I have not received the extra money paid by me. They told me that they have refunded the amount while I found no credit of that amount in my account. I again complained to them that I have not received the amount. In fact, I sent them my account statement as a proof but they are not agreeing and not refunding my excess payment. Infact, they have not even shown any transaction detail as a proof of their payment to me. Till date, I have not received my money back after many communications to Bharat Matrimony. Looking forward to justice. Regards, Ashok kumar, father of Ankesh Kumar([protected]@gmail.com),

Bharat Matrimony customer support has been notified about the posted complaint.

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Bharat Matrimony Customer Care

from Chennai, Tamil Nadu

May 2, 2016

Verified Support

+1

Dear Sir,

We regret for the inconvenience caused to you.

Regarding the discrepancies that you had faced with our services, we apologize once again for the unpleasant experience you had.

Further, we have checked and found that the issue has been already resolved.

Should you require any further clarifications or assistance, please reply to us via email to [protected]@bharatmatrimony.com

We value your association with Bharatmatrimony.com

Regards,
Team Contact Center
Bharatmatrimony.com

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krips26

from Madurai, Tamil Nadu

May 19, 2016

Bharat Matrimony — Profile Deletion

M3731086-Pl.inform why my profile is deleted by you without my confirmation Jasmin

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neelamdw

Jun 10, 2016

Bharat matrimony charged my credit card without my consent usd 87 and when i compliant there customer service is giving 10 different answers that they have have refunded, some are saying they will refund in 2 days, some are saying they will refubd in 7 days this is ridiculos, this is absolutely illegal to charge someones credit card directly, we dont even login to there profile that also they dont check before swipe but while refund it is taking ages now i doubt they actually refund they are cheaters, serious action should be taken against these fraud transactions it is not safe to pay bharat matrimony online with credit card they will store details and swipe any amt without ur consent and without calling the customer_ Beware

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Address: Chennai, Tamil Nadu

Website: profile.bharatmatrimony.com/complaint.php

Hi,

I have been consistently trying to reach my relationship manager since 3 weeks now. He is not picking up my call. He is not sharing any profiles with me, as promised on a weekly basis. The person who sold me the deal is not responding my calls as well. I do want my money to be refunded if they cannot provide the service as promised. I do not stay in India, but I would not mind to come to India if needed to lodge a complaint againt Bharat Matrimony. Please guide me what options I have.

Thanks,

Bharat Matrimony customer support has been notified about the posted complaint.

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Bharat Matrimony Customer Care

from Chennai, Tamil Nadu

May 2, 2016

Verified Support

Dear Sir,

We regret for the inconvenience caused to you.

Regarding the discrepancies that you had faced with our services, we apologize, once again for the unpleasant experience you had.

We request you to revert to us with your registered Matrimony ID and mobile number so that we can check and do the needful.

Could you please send your matrimony Id and contact number immediately to [protected]@assistedmatrimony.com and we'd like to speak, understand the issue better to help you.

We apologize, once again for the unpleasant experience you had.

Regards,
Team Customer Care
Bharatmatrimony.com

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A

Ajjupatel22

May 17, 2016

Bharat Matrimony — Unsubscribing process

I dont know i have unsubscribed more then 50 time so that i should not get anymore mails from them but still i keep on getting mails again and again even on my number...my email id is [protected]@gmail.com

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Address: Pathanamthitta, Kerala, 689112

Website: www.bharatmatrimony.com

Today i tried to make online payment to upgrade my membership i had chat with Dilshan who tried to help me with payment, he had very poor communication skill and made me feel he is doing world biggest favour to me, i disconnect the chat, soon i got call from a lady from bharat matrimonial website number [protected], i explained her what happened on chat and said morning Dilshan spoiled my mood and i changed my mind to make payment, she was so rude to me and hanged phone on me, it was like slapping on my face. i do understand their will be anger but i did not raised my voice or used any bad words, why i has been treated like a Dog. it is unacceptable. i would like to disable my membership now. my id E1760920.

Bharat Matrimony customer support has been notified about the posted complaint.

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Bharat Matrimony Customer Care

from Chennai, Tamil Nadu

Apr 26, 2016

Verified Support

Dear Member,

Thank you for contacting Bharatmatrimony.com

We are deeply concerned with the issues raised by you.

We regret that our service couldn't live up to the expectations and the inconveniences you have faced due to the rude behavior of our executive.

We focus considerable effort on training our staff to ensure high levels of service and we shall further strengthen our initiatives in this direction based on your feedback.

All our customers are important to us and your feedback will aid us in introspection and improvements in our processes ultimately leading to customer delight.

We earnestly hope that the negative experience you had will not come in future.

We wish to assure you that we are always there to address your needs. In the next few days we'll make our best attempt to restore your confidence in our service. In addition, we shall ensure that such lapses do not recur.

Should you require any clarifications or assistance, please do not hesitate to contact us via email to [protected]@bharatmatrimony.com.

We value your association with Bharatmatrimony.com

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Address: 411041

Website: www.bharatmatrimony.com

I had taken paid services of bharat matrimony on Nov 2015 but i did not get services as i was promised so i did not use its services at all and made complaint many times with its customer care but even they were also providing wrong imformation and i did not get my money refund and at last paid service got lapsed.
please help

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Website: www.bharatmatrimony.com

Hi

I am a paid customer of my bharat matrimony, they blocked our profile just because other member did call me and i couldn't not have received these call because i was bit engaged with other priority activity. I dont know when bharat matrimony customer care people had called me and again missed these call.

They blocked my profile on these basis and i lost my 3 weeks paid duration.

Bharat matrimony people can try to communicate through mobile sms, e-mails, postal deliveries and followup call. They are not giving me data about ways selected for followup along with dates, scenario was not clear because of it i missed these follow up.

Thanks
Amit

Bharat Matrimony customer support has been notified about the posted complaint.

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Bharat Matrimony Customer Care

from Chennai, Tamil Nadu

Apr 2, 2016

Verified Support

Dear Sir,

We regret for the inconvenience caused to you.

Regarding the discrepancies that you had faced with our services, we apologize, once again for the unpleasant experience you had.

We request you to revert to us with your registered Matrimony ID and mobile number so that we can check and do the needful.

Could you please send your matrimony Id and contact number immediately to [protected]@bharatmatrimony.com and we'd like to speak, understand the issue better to help you.

We apologize, once again for the unpleasant experience you had.

Regards,
Team Customer Care
Bharatmatrimony.com

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Address: 711401

I tried to unsubscribe from bharatmatrimoni newsletter services several times by clicking on the link provided into the email but I failed to do so, though it showed to me the success message.

Please help me to unsubscribe from the newsletter service successfully...

Bharat Matrimony customer support has been notified about the posted complaint.

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Address: 560061

I am a member of assisted matrimony service from Feb 2016. When I joined the service they told that they will send 3matching profile for a week regarding with my requrament and they had send the profile to some profiles won't match some profile r like 3 months before log in and some won't match with my requrament form that also I selected some profile and I asked for a follow up and my relationship manger was use to tell me that they are not picking the call. If we complain they will call and talk like we did all the mistakes my paying money to the matrimony service. Now from past 3weak I am not getting any profile and if I call to the concern person he is telling that year end he is busy and wait for some days. My email ID is [protected]@yahoo.com.

Bharat Matrimony customer support has been notified about the posted complaint.

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NUJ

Mar 31, 2016

Very bad service

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Bharat Matrimony Customer Care

from Chennai, Tamil Nadu

Mar 31, 2016

Verified Support

Dear Sir,

We regret the inconvenience caused to you.

Please send your matrimony Id and your contact number to [protected]@assistedmatrimony.com and we'd like to speak and understand the issue better as it will aid us in introspection and improvements in our processes ultimately leading to customer delight.

We apologize, once again for the unpleasant experience you had.

Regards,
Team Contact Center
Bharatmatrimony.com

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Address: New Delhi, Delhi

Website: www.bharatmatrimony.com

Sir, i am nitin kumar registered the profile for my brother himanshu h5383067 who is working as navigation officer in merchant navy. After the registration i received a call from your executive manju who was telling the discounted membership plans for the activation of said profile. I told her after 2-3days i will confirm but she was insisting for the same as she was providing some discounts link if i go for online payment. I told her that i will make the payment same till 11 pm. She provided me her personal mobile no.[protected] ad the promo code will be valid only for that day. She called me at 9.30 pm for confirmation but at time of online payment at 10.30 pm, i found that there is internet problem so unable to make payment. That was not suitable time to call manju. In morning next day she called me and talking non sensely that if not made payment in night i should called her and i am not reponsding her properly. Means was talking like my boss.
When she was keep on arguing and not listening me, i said very politely "if not possible for then leave it".
She suggested me to do deactivate the profile. How can she compell me to do like this. I dont know why she was talking to me in such arrogant tone.
After the call i dropped her message "kindly send me your employee code".
Within 2 mins. She called back and taking politely that why do i want employee no.I told her it is possible to provide me or not. Now she talking with low volume. I also advised her never talk to customers in such tone and never suggest for deactivation of profile. After she refused that she used such words and blamining me and also threatening me that all conversation are on recording. I told her be on your words and yes i[censored] want to check recording and found whether i have said to delete the profile then i will opt the highest membership plan without any discount. Again she start looking here and there.I also request to you to check recording of our conversation of 11.03.2016 around 10.30 am.
She wasted my half an hour. All my collegues were listining me and said why i gt involved in such matrimonials. You can understand from this that in half an hour manju has downed the company's image and reputation.
She was representing your reputed company. When your executives are talking to clients like us. This means they are creating goodwill of your organisation infront o[censored]s. But such type of communication and behaviour spoils goodwill of company. I am working as relationship manager in nationalised bank and also know what is customer service, communication skills. How these things are very important in sevice industries specially when we are in competitive market.
Please look into matter. And feel free to call me.

Nitin kumar
[protected]

Bharat Matrimony customer support has been notified about the posted complaint.

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Bharat Matrimony Customer Care

from Chennai, Tamil Nadu

Mar 31, 2016

Verified Support

Dear Sir,

We regret the inconvenience caused to you.

Please send your matrimony Id and your contact number to [protected]@bharatmatrimony.com and we'd like to speak and understand the issue better as it will aid us in introspection and improvements in our processes ultimately leading to customer delight.

We apologize, once again for the unpleasant experience you had.

Regards,
Team Contact Center
Bharatmatrimony.com

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Address: Jaipur, Rajasthan, 302033

Website: www.bharatmatrimony.com

Now this is all about bharat matrimony service false commitment and and no redressal of complaint on time.

1) Time I complaint to bharat matrimony in a month of November. where as in I was facing this problem from the month of oct.
(root Problem that I was not able to see any daily recommendation from bharat matrimony.. as was committed. app was pathetic I have complaint many times regarding the same
with screen shots of the same as time was passing by.. from starting till end on either device computer and mobile app.)

2) When I lodge complain the complain rep. in south India (Chennai) never redress any complaint.
they told have escalated the matter and every time they give me a complaint no. however next time when I call back for the redressal rep told as such no complain is been lodge … the pathetic situation is that this thing has been happened not once, not twice but multiple time where as in rep. is giving me again and again wrong complaint no.
After many no. of calls to Chennai call center I also except the excuse that at the time of dec. there was flood was there in Chennai... that’s was was not able to redress the issue.

3). I filed the complaint again to rep. in Chennai call center but again the same thing happened rep told me that within 24 to 48 hrs I will receive call from rep.but I didn’t receive any call on time..

4). I agained call the call center this time may be rep was understanding and I specially told him that I want any north indian person to redress as there might be the possibility they don’t understand..Or are careless in giving proper response.

5) In between I received a call from a lady from bharat matrimony for a relationship manager... I told her the same issue.. But she completely denied it’s not my job “I am from sales dept. I am not from customer service” I requested her to do the complaint from my side “... if you will give aproper responve service than I might think for relation ship manager.

again after few day she call me back but was asking that am I interested in any RM.

Point to note I have also raised ticket for complaint by razing ticket by login id.

6).this thing happened till Jan… still no respond from bharat matrimony.

7).I gained called rep. of bharat matrimony help line call center .. this time I was reallyt outbursted and recorded his comunicationand told if non of the action will be taken than will really escalte in conumer form.

8). Twist in turn

I recive a call from chandan from bharat matimony rep. from delhi as told I recorded all the comunication .. where he acknoledge bharat matrimony fault.. as he has honor and acknowledge on call him sellf(as photos and recordings are attached )..he share his number : [protected]

9).have spoken to him he comforted me that he will redress this issue with in few days.(with in week and so).
10). Week happened I again called him that what happened regarding the same. He told me he will call me back . but actually never did.
(I always send him the screen shot of errors on wats app) and started coversation on wats app.
11). Month happened no response I again reminded him that is also the same that as same excuse was given and I will be out of time of reuwal with in 15 days .. still nothing happened with in those days.
(as attching all the coversation screen shots).

12). I told him that I am esclating the same at higher authority for the same. He gave escuse that having family problem.he told me that will comenciate me back..( as now I have made my mind to get back 2200 back).

13). In this between I recive call from sales team regarding the same and he shouted at and told its not my concern .. I again call the no back another rep answered the number ..and told the name of the rep.. as it was also recorded (attachments).

14). Till date none of the respond is been given by any of your lazy reprentative.

Now wants answer from authority for following answer:
*false commitment
*fake complaint id
*fake redressal
*no time value
* is this the way to treat the customer who actually pays
*on sales ground aren’t its there respocibilty to redress and if not that is this the call recording to shout on irate customer, is this what you called service.

I am here by attaching the proofs, screen shots and recording of your organization carelessness. As none of the action is been taken so also escalating it to general consumer form regarding the same.

Bharat Matrimony customer support has been notified about the posted complaint.

Bharat Matrimony Complaints & Reviews

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Bharat Matrimony reviews & complaints page 34

Fake profile

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Bharat matrimony auto renewal without informing or call or mail confirmation

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Website down - www.bharatmatrimony.com

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Refund of amount Rs.3800/- not received

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Abusive language

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Fake profile on bharat matrimony website

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Assisted matrimony cheating and fraud

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Abysmal service and staff harassment

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Not upgraded my membership detail

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Worst customer service don't ever give your order to them

Bharat Matrimony — T3092791

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Wrong product sold to me

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Non-refund of excess payment made by me to Bharat Matrimony

Bharat Matrimony — Profile Deletion

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Assisted matrimony

Bharat Matrimony — Unsubscribing process

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Poor customer support while making payment

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Did not get services as promised

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Paid profile was blocked for 3 weeks almost just because i didn't receive some call made by other member

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Unable to unsubscribe newsletter emails

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Complaint about the service

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Misbehaviour by manju (customer care executive mob. 9999534655)

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Complaint that never redress 2200 rs wasted. false commitment

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