Bharat Matrimony Complaints & Reviews

Sub: Farjiwada of Bharat matrimony to false promise.


This is H4186561, member of Hindi Matrimony Community site, which is sister-site of Bharat Matrimony. I have a complaint about a farjiwada regarding subscription of membership.


Three months ago, I purchased your subscription for four (4) months period. When three months gone in the first week of March 2016, my subscription was end.

I had called and talk to Bharat Matrimony Care Center, Delhi, several times regarding this issue. But they always told one (1) month subscription will add in the last of three months ends. But this time my subscription was end since last week and in my profile on website showing free member. In my account, have too many contacts and message which is not used.

I want my one month subscription, and take action against whom customer care executive who false promise to me again and again.


Thanks

H4186561
Member
Bharat Matrimony

Dear sir,
In your bharat matrimony firm your employees makes a wrong commitments to your customers. His name is shobith and his manager name is chandar. He commit me that bharat matrimony and community matrimony both are same companies but in actual both are different. I was want to take a membership of community metrimoniyal but shobith misguided me and he give me fraudulent membership of bharat matrimony . And he also give me his personal number [protected] but now he is not responding my phone call.
Kindly registered my membership in community metrimoniyal if possible and if not then pls revert my money back. And please take some action for shobith.

Hi,
I am a Technology Lead, I have been registered in bharath matrimony for the last 1.5 Years. One person from BM called and asked me to go for Assisted Matrimony Premium where I can get many matching profiles. They itself can find the exact match and discuss with the bride's side and will share the details as well. And in this premium package they will share 1 Profile from Elite, 1 Profile from NRI and 3 Profiles From assisted every week like that. Since I wanted to make it more clear and understanding, I went directly to Bharath Matrimony office in Adyar and enquired they told me the same and they asked me to pay Rs. 36, 000. Since we were registered in matrimony for Classic they deducted that amount and asked us to pay Rs. 30, 000. I have paid instantly and they said it is for 4 Months. Its been more than 1 month, so far they haven't shared even a single Elite profile and not even a single NRI profile. They just shared whichever I had already communicated and rejected when I was a classic advantage customer.

Now, They are saying that if any Elite profile I will share please wait till then like that 1 month is over. Very irresponsive, most of the time my RM is not picking my calls. If I call she says will check it will do it immediately. Assisted means they should assist us but in my scenario I am assisting that RM all the time about the application how to check where to check and all. She doesn't even know the difference between US and non-US numbers. She's eating all my time, whenever i check with her manager she is also providing very irresponsible answers. And saying that there is nothing special as Elite and NRI database, all are same my team gave wrong information that they will share elite and NRI profiles every week and it cannot be done like that.

The actual assisted matrimony charge is Rs.14, 000 but I have paid Rs.30, 000 for all those false statements and fake promises. When I ask for re-fund they are not providing. And saying we cannot help you on this.

Why are you people giving fake promises and take money, this maybe a business for you people but you are playing with someone's life by setting false statements. Just beating around the bush will never help so I am forced to write this here. I need someone to take necessary action on this and please help me to get my money back.

The RM name and ID is : komathi.[protected]@assistedmatrimony.com
Her Manager: [protected]@assistedmatrimony.com

I had made the payment of Rs.3979. Due to some issues, the team assured that the amount will be refunded. But till today I have not received the amount.
I called the company several times regarding this, but they told to wait.
I asked at least the information of transaction details of the refund.
Because I need the details, from which Bank they have refunded. But what they have provided is the transaction reference number.

Transaction reference number :[protected]

I went to HDFC bank and gave the above reference number, which is not useful to check the payment details. I am still contacting customer support of Community Matrimony(which is the wing of Bharat Matrimony), but they are not giving any details about the payment. I have not received the amount yet.
It is almost 2 months now.

The incident happened on 11-Dec-2015.
Customer support number is[protected]
I want my complete to be refunded as soon as possible.

Dear Sir/Madam,

I recently became a paid member in Bharat Matrimony with id K1301053 hoping that I will be able to get good number of profiles to view and contact as suggested by the representatives of this Matrimony site.
But now I don't see even a single new profile suggested to me for viewing and daily I m seeing the same old profiles displaying.
I feel like they have cheated me just to grab money from me.

Please help me on this.

Thanks,
Pakeerappa

Neither me nor my family have given consent or created a marriage profile for me on their website. The profile they made had my details such as phone number, email, my name and my education details. All these details were claimed to be verified when I did not authorize any of this activity.

When I approached their customer service through phone calls and emails, they responded saying that it wasn't done with malicious intent. If this is a form of marketing strategy they have adopted, this is a serious breach to an individual's privacy and long before we know it, they will have pictures of individuals up to attract more people to their website. Please take a look into the matter.

Thank you.

Hii,

This is to inform you that I Sandip Patra have a paid customer of your organisation. My I'd is B1531302.
Last time when I renew my membership I have done payment through online. That time your representative told me that, " 1 months extra service automatically added if you pay now". After that I have done payment on 22 November 2015. But till now 1 month extra service not added. Last 3 days I have received call from your organisation and your representative also told me that extra service will be added. But I have not receive any confirmation from there end. So please look into this matter urgently and update the same. If 1 month not added I will go to next label complain or consumer forum.

Regards
Sandip Patra
[protected]

My name is Santhosh, I had booked matrimonial Photography service from Bharat Matrimonial, which was my biggest mistake which i had committed during my wedding. My wedding took place around 08/July/2015 and I am yet to get my album, its been almost 6 months from now. There is no one whom you could contact and get the updates they all point to one an other. They will start with a smooth service by coming to your place at the time you want and all. once u paid the amount u have to go behind them. They will fool u by saying u can pay part by part... DON'T GET FOOLED...

I was explained about the plan and offers in a very polite manner by Miss Tejaswini. i was supposed to pay 5800 when it came to payment page instead they charged 7000. When asked about it they said sorry and they would refund back the excess amount. I spoke to Mr. Sai Prasad, he promised of getting the refund in a day or 2. Its been a month and still no call on this.

One of the marketing executive from Bharat Matrimony got in touch with us named Arockia and he told us to go in for Till u Marry service as we were not keen on any personalized services because we already had a bad experience with shaadi.com. I told him my partner preference is very typical and fixed and i hope you have enough matches according to my preferences. I was told there are enough matches according to my criteria and was forced to make the payment.I was told by Arockia Till u Marry instead of 1 year i will be getting all this benefits just for Rs.9900 for the next 2 years from the date of activation without any additional service charges which he emailed me too and after 2 year if i want i can renew by paying 3990/- per year year.So on his trust i made the payment by card in full of Rs.9900/- and even after making the payment my membership still is not upgraded. I was also told that i will get access to view 25 ph.nos & send 20 sms on a monthly basis and i can also send unlimited personalized messages and initiate chat but that option is also not upgraded. I was also told that exclusively an service executive will be assigned for me who will help me complete my profile 100% and also helps to find an suitable life partner but i have till now got no call from the service executive. Every time i have called her she is never available. I was also told i will get Astro matches and Profile highlighter which is not activated in my membership. So much fraud and cheating was not expected out of Bharat Matrimony. I have been sending them emails and calling up continuously but i have not heard from them even once. I have told them if there were not enough profiles according to my preferences why did they not tell me before making the payment. If they do not have matching profiles they should refund my money in full immediately.

I received a call from an employee named Tabish from Bharat Matrimony about 4 months back asking me to register myself for assisted matrimony because BM was not satisfying our search. I was given a discount for 7k. I paid 11k for the package that was available for 19k. I was given all false promises that I'll be given 5 profiles a week, who will match our requirements(that was described in detail) and will be asked to choose from it. Much to my surprise, as soon as I submitted the money, I was given a relationship manager who sent me 4 profiles and later said that she doesn't have profiles that match our requirements and if I want better profiles, i would have to register to elite matrimony because assisted matrimony doesnt have such high end profiles. I tried complaining to every individual in the company, dropped various emails but no action was taken. I was told in simple words that my money will not be refunded, the max they can do is shift me to elite matrimony and i should submit the remaining money. you think i am a fool to be fooled once by paying 11k and should additionally pay 40k to a company who has already made a fool of me?

This is regarding the company staff from BM, who has false committed about his products and sold it and now not responding to my call. Literally he has harassed me for 2 days to pay 2500 to his site and now absconding. Can also share the mail correspondence he has sent to me, which he promised to fulfill but didn't do it.

My profile is created bt i cannot access to my profile, thus i wouldnot able to delete or edit even, pin is not sending to my no.my id H5908040, email id is [protected]@gmail.com.

I have had an association with Bharat Matrimony since August 2015 full of frustration and anguish. The company took surplus amount from me and promised to refund the amount within 2-3 days but till date I haven't received a penny. Also they didn't fulfill other commitments they made to me while I took on the membership. I have called and emailed (from associate to CEO) them so many times but to no avail. I'm having written proof of their bogus commitment and full email conversations that I had with them so far. My issues in brief : 1. Rs 1400 are to be refunded to me. Made a payment of Rs 3600 to Bharat Matrimony on Aug 13 and I was being told that I'd get 1400 back within 2-3 days. 2. Was promised the next level "Classic Advantage" package, that too for one month extra. The one month extra part was done after many follow up mails but 'Classic Advantage' was never granted to me. Matrimony Id : H5714673 After each follow up email to them, I do get calls from them that the refund process would be initiated in a day and I will have the refund amount with me within a week. Not sure why they are cheating consumers.

This is to update on the worst deliverable and customer service by Bharat Matrimony Photography. Never ever go for Bharat Matrimony Photography. Your function photos or videos will never be given on time & will never respond to your calls. Worst quality photography, Worst quality Video, Worst service, Worst call center. The best part is that the staffs of Bharat Matrimony itself accepting their worst service but never ready to rectify. My daughter wedding reception held on 29.08.2015 and todays date is 18.11.2015. Still we did not get our function photos & videos. We have literately fought, shouted, begged etc etc... but still thats of no use. Our humble request to never ever even try to appoint Bharat Matrimony photography for any of your functions.

Hi... I got married in september 2014 through bharat matrimony. And the guy Bharat Matrimony ID was P1166306 . his name is vinod suri and working in renishaw india pvt ltd in pune.he is the resident of house no- 1416, chandigarh, dmc ( daddu majra colony) sector 38 west. We have conversation with them regarding marriage and they didnt give us entire details. The guy was suffering from asthma and depression. Even he was also suffering from sexual disability. He left me with his family in chandigarh and started abusing me... And started to torture me ..he tortured me mentally a lot... I am giving these details to let the bharat matrimony to blacklist his profile.so that he cant spoil anybody's lyf..thanks

I have a profile ID E2527994 with a paid 3 months subscription on 27 July 2015 for AED 257.31. This evening i received a message saying that AED 319.72 has been deducted from my card as bill payment for Matrimony. I have not chosen for any auto renewal option and hence refund the amount deducted from my account this evening. Also shown the receipt details of initial subscription for reference. I have a profile ID E2527994 with a paid 3 months subscription on 27 July 2015 for AED 257.31. This evening i received a message saying that AED 319.72 has been deducted from my card as bill payment for Matrimony. I have not chosen for any auto renewal option and hence refund the amount deducted from my account this evening.

Respected sir I am a bonafide member of your bharat matrimony for the last 4-5 years I have renewed the membership also more than 4 occasions but no responses received till today. Further I do not understand that when the paid membership is expires then only interests from members( registered) receives in my profile how does it happens ? I think this is a business strategy. this has happened with me for 2/3 occasions. thanks r k bhusane

I would say Bharat matrimony photography service is worst. They do not keep up the promise they will say that all cost includes everything but right from the wedding until post wedding shoot they will create some confusion. There is no understanding between the employees working in Bharat Matrimony. They are useless fit for nothing. Its gone be 8 months since my album is yet to be delivered and i would have selected my pics and have shared my thumb drive for 4-5 times still they tend to miss. Irresponsible, no quality in the work no basic checks nothing. The following are the members who i spoke and of no use. Ganesh - Sales Basheer - Head Surendhar Balaji - Operations Rajesh I have a filed a case in consumer court against them and they will face the consequences.

I registered my sister, s profile on bharat matrimony, after registeration i got many calls for paid member finally i paid after talking their one of member about extra discount, she told me that i have to pay only 2500 for three months and i will get benefits of classic advantage, so i paid from side price was showing in my profile 2500 bt as i did payment the miney that is deducted from my account was 4399, i got worried and talked about this to their representative she assured me tht my money will refund within two to three day bt today it passed ten days still i did not receive my money, today i talked to her seniir mr.rakesh chawla he assured me to refund this week lets see wat will happen bt really i got very much irritated, very pathetic service, before payment i used to call 4 to 5 times in a day but after payment not a single call i recieved from their end.