Bharat Matrimony Complaints & Reviews

I have taken assist. matrimony on December 2014, but the asst. matrimony agent Lakshmi has taken and she sent only 2 times 3 to 4 profiles and that she didn't pick my phone I tried many times to her but finally when I went matrimony office they told she dropped sir, we will start new service to you and they asst. Deepika and I got welcome call also, but she is also not giving proper response she sent repeated profiles, unmatch profiles etc., when I said to her many times don't do like this she doesn't hear my words, finally she is telling your time is over please renew your account and get services for us, still I have nearby 70 days. When I sent message to concern department I didn't get any call from them.

Hi this is setu sagar, i have paid Rs.7500/- on 11.02.2015 to bharatmatrimony.com for assisted service for my sister (profile ID H5460212). Their RM mr Chander kumar ([protected]) called me several time and giving false promises lures me to paid for the service, as soon as i paid he stopped calling and said that his junior mr sanjay will handle my account. afterward mr sanjay called me next day(saturady, 12.02.2015) and tells me to confirm the mail he is sending with terms and condition. after going through the mail, i found that there were many things which were not the terms for which i have paid. i enquired mr chander on the same day and he said that i will get what i have been promised but i have to confirm the terms and condition. i refused the terms and condition on 16.02.2015 as I suspect the foul play and requested them to restore my previous paid service i.e. classic premium on bharatmatrimony and refund the money. However, even after calling so many times to customer care of bharatmatrimony[protected], [protected]) and assistedmatrimony([protected]) and also sending them emails through [protected]@assistedmatrimony.com and [protected]@bharatmatrimony.com, I didn’t got any call back or mail in this regard. Finally on 25.02.2015, I came to know through customer care of assistedmatrimony([protected]) that my account has been transferred to mr chander kumar from mr sanjay kumar, after mr kaushal mishra has talked to me and the problem is resolved. I was surprised as nobody had called me regarding anything about my complaint. I have recording of all the calls made to them after 11.02.2015, as the discrepancies started to crop up between promised and actual services. Some of them are,
Mr chander kumar promised me,
1. He will be the RM and the contact point.
2. I will receive 4-5 profiles everyday as per my requirement
3. Bharatmatrimony will return back Rs. 500/- from Rs.7500/- that I have paid
4. The service will be for 105 days

Bharatmatrimony Terms & condition
1. Sanjay kumar is your RM
2. 4-5 profiles will be shared every week
3. there will be no refund
4. Service will be for 90 days only/-
As I feel cheated and lost trust in assisted services of Bharatmatrimony, I do not want their services and want them to immediately refund my money and restore my previous paid service as mentioned above. I am attaching emails of Mr chander kumar giving me in some of the promises.

A customer care executive of bharat matrimony "Shruthi" has called me last week from [protected] I said her that I will pay money on monday..But Idid not pay because I am at function.I said Will pay it on tuesday I was busy at office. she called me few times.I felt bad that I am making her call me these many times so said her sorry for that. When she called me on wedness day I said her sorry again but she started talking in Rude manners. She said me why are u telling me sorry again and again you have to tell sorry to your self. Then i felt bad and said her my i have already got a match, .Then she said " so then first you delete your profile" She did not say that in a professional way she sounded rude.How can she command me like that.

Sir, I have taken the plan for Assisted Matrimony from Bharat Matrimonial, for which I paid Rs.10, 000/- on offer by cheque dated 30.01.2015. My Relation Officer is Ms.Divya, Bangalore. She has forwarded me four proposal, which I rejected due to out of my criteria, again I asked please send the proposals within my criteria, she send me three proposals+one, four proposals I accepted, but she says out of three proposals, all has declined, remaining + one, this proposal was the profile of Amit Dubey, which was under consideration, but no reply received from Divya, If she is not able to handle this Assisted Matrimony, why she has been appointed as Relation Officer, Relation Officer means, she has to inform me each and every thing, On 16.02.2015, she asked me to relaxe your criteria, because, there is not more proposals of bangalore, which I preferred, I have sent the email to her two times, that we are not satisfied with your proposals, please return our money, but neither any reply received nor any call received from her. You knows Bharat Matrimony website is very big in the world, but as per your third class service to customer, we are not satisfied with your service, please return our money immediately and don't call me for this plan. You are failed to do this service, close your Assisted Matrimony to make the customer fool. Krishna (mother of Pooja ) email: [protected]@gmail.com

hi,

this is a complaint related to your sales person whose name is Amit
Sharma.his official contact number([protected]). he has made
commitments regarding some discount for paid membership he offerred me
the package at Rs 2300.he said me to make payment of Rs 3000 for
classic advantage after which he will provide a discount of Rs 700 and
the same will be credited to you account within 24 hrs and 15 days
extra benefit but the same has not been recieved yet. kindly resolve
the issue otherwise i will not subscribe to bharat matrimony.com in
future and also will not refer bharat matrimony to any person in
future.
if you wish to contact my contact number is ::

+91-[protected]

Aayush Garg

My name is Divya Goyal. I have registered with Bharat Matrimony on 12-Dec-2014 with am amt of Rs 9500 for 5 months(Assisted ID: PR63457, BM\CBS ID: H5282587). While Registering Mr Chandan Kumar (Relationship Manager) (chandan02.[protected]@assistedmatrimony.com) told me that i will be getting 4 profiles per week . Also i will get the subscription of Aggrawal matrimony and Baniya Matrimony. But since 27-jan-2015 i have not recevied any profiles and the other two matrimony i was promised i never got any information. I tried to reach Mr Chandar Kumar but he started making excusses that he is in aa meeting or he didnt answer the call or someone else answer his cellphone and says that mr Kumar is busy and will call you back. on 13-feb-2014 after speaking with his Superior Mr Sanjay after calling atleast 15 times i was told that i will be getting the refund process information which i never got. I got a text message from Me Kumar stating that my relationship manager has been changed and the new manager Mr Mohit verma will contact you in an hour which never happened. In the mean time I tried to contact Ms Sonia Sehgal(sonia.[protected]@matrimony.com) but she also stoped answering the call. Today on 16-feb-2015 Mr kumar told me that refund can not be done and after a while he stated that the refund can be done but not the complete amount. I dont want the services and I want the refund of the amount . Please let me know the process of gettig the complete refund.

I registered for a 3 months matrimony membership on 24th Jan' 2015. After registration and payment I received few matches and daily recommendations for about 2-3 days. Later I stopped receiving daily recommendations. The matches also that I received are not as per the preference provided by me. I called up bharat matrimony toll free number and spoke to the marketing guy also who as handling my account. They asked me to wait for sometime and later they stopped responding to my calls. I asked for refund but as per them refund is not possible under any circumstances. I just dnt understand why they can't refund if they are not providing the services. The marketing guy Ujjwal doesn't even respond to calls. Please help me to get the refund as I have no trust and interest left in bharat matrimony to wait for them to provide me services. They have already wasted 20 days and the membership is of 3 months only.

My Profile ID is (T2916251), before taking membership their Marketing Person Named Kannadhsan (Mobile No-[protected]) always use to call 4-5 times a day and forced me to take membership by saying when you will take membership then only he will able to load the profile of your preferable match and if you don't take the membership your profile will be deleted. Then after his such arrogant behaviour I become member. When I become the member I saw that it still showing the same profile as early. Then I rang up their Marketing Person Named Kannadhsan (Mobile No-[protected]). And he advised me to change my date of birth after you will get more response. That why, I sent request to customer care people for change my birth date but I did not receive any feedback but ultimately my account was suspended. I made compliant through telephone, chat and email but I did not receive any positive service from them since 20 days. I will expect from your proper service or refund my balance amount.

Fake profile:
Naveen Kumar.S (E2748107)


Facebook id:
https://www.facebook.com/Remobecks

Contact no:[protected]

Fake details that he is working in CISCO

Fake Address:
Ushas, poojapura p.o, cherukara gardens, CGRA 105, Trivandrum, Kerala

Dear Sir,
Usually male are considered to be tyrant in case of matrimonial issues. Unfortunately I received several fake email from my earlier registered account of Shaadi.com. I intentionally became paid member to maintain safety and security of my profile but failed to receive it at Shaadi.Com. Irrespective of my request I didn't get any support of Shaadi.Com and compelled to start criminal investigation against this matter.

Now suddenly it started with this profile mentioned at the subject. I want to get immediate email if any person checks my registered mobile number. Please go through the content of the email that was sent to Sarbani Bhattacharjee and let me the exact date and time she declined proposal sent from my profile from your server. I hope you will agree that a father will never send sms immediately after receiving any proposal for his daughter without going through the profile of the candidate.
_________________________________________________________________________

GM MG<[protected]@gmail.com> Sat, Jan 31, 2015 at 8:40 AM
To: [protected]@yahoo.com

Reply | Reply to all | Forward | Print | Delete | Show original

Dear Sir,
We always appreciate cunningness of people to steal
personal information such as telephone number, email etc. You declined
proposal at 1:02 AM on 31/01/2015 and sent invitation at 13:58:04 on
31/01/2015 and at the same time you mentioned over telephone that you
sent sms without going through my details and then declined.

It means an EX-VC of NEHU is dubious! As per your information
[protected]@yahoo.com is the email-id of
Bhattacharjee, JB : (History) Phone:[protected]/2723004
North-Eastern Hill University,
Shillong, Meghalaya.
PIN - 793022 (India)

Please don’t think young people can be bemused easily.
I am an ex-NIT Silchar faculty. Hopefully, some of the faculties are
also well known to you.

A criminal investigation is going on to give justice to several
innocent students of NIT S. So I would request you to stay away from
my legal work. No more tricks.

Thanks and regards,

Hello, today exactly same thing happened to me. And they rejected to refund me as they say I have used their services. Obviously I did not keep an eye on exactly when the 90 days are over. So I kept on replying to my emails. When I spoke the colleague they said after 90 days the services will be cancelled automatically, so this means they will be cancelled. However they never explained how this auto renewal works, and I too never remember seeing this. I now understand I did ask them if they can take a payment on the phone when they said they cannot because they want us to go on the website and they knew that this auto renewal window will pop up and you will be prompted to press 'continue' or something. And so that they can charge again. After all that the staff was shouting at me saying that, 'I don't want to hear the same thing again and again, there is nothing we can do from here, you write an email' also when i said I have to file an complaint she say this is not an complain it is a query. her name was RITA. These are dishonest means of business, and I will call fraudulence. They should not charge without notifying us and without our confirmation or authorisation. they are playing with people's money. I will take this further and file an official complaint against it.

I submitted a complaint against Bharathmatrimony a couple of times.

One is the misconduct of the sales girl. Bharathmatrimony apologized it since the sales girls were sending their own profiles.
And I complained against their IT team for hacking my cell phone. They did not take any actions.
I complained against the profile of a rich ### Lakshmi Vatsan who forced me using my corporate for joining in her High Class Partner Swapping group. And they did not take any actions. I asked for a refund. They did not take any action.
They took my money and suspended my profile.
They are lie pimps. Their customer care is the worst customer care and this company makes a holy marital things as a [censored]house level.

This company is really the biggest anti social pimping company which is made up of IT Criminals and call girl type sales girls.

hi my name is Brototi Datta and i had created my profile in the month of December 2103 on your profile. As i was not a paid member i never used to see anyone's contact no but suddenly on 7th jan i had a call from one of the paid member of bharat matrimony named as Saheb Chowdhury and he had mentioned his relationship status as Unmarried over on the website. We liked each other and we got married in the month of march but after few months i got to know that he was already married prior getting married to me.. But unfortunately we had forgotten to take a screen shot of his profile earlier so I would request the Bharat matrimony team to kindly provide me the screen shot of his profile or the any other document stating that he was unmarried

Hai, my name is Ashish. I would like to thank Bharat Matrimony team for helping me find the most perfect bride for me. Sheetal really exceeded beyond all my expectations. It's been only 2 weeks after my marriage and she's already taking care of all my family members. She treats them like her own family. I have never seen my family this happy before. All thanks to the team at Bharat Matrimony who understood me and my family and gave us the perfect bride.

Sub: Mr. Shaiju’s misconduct Yesterday afternoon one of your staff Mr.Shaiju, of Ernakulam Regional Office called me and requested me to accept the paid membership for my son. I told him that I will call him back whenever we need the proposal. He again called me today morning at 10 am and explained about the special offer and requested me to pay only Rs.2600/- instead of Rs.3100/- (online payment). He convinced me to take the offer and on his request I gave him our residential address to approach the representative to collect the payment. In the meantime when the conversation is going on, I told my husband about the proposal and he in turn informed me that we do not want this proposal just now and whenever we need we will approach them. I told immediately to your staff Mr. Shaiju about this and I gave the phone to my husband and he also informed him the same. After some time Mr. Shaiju called back and scolded me saying that “why you have agreed initially and given me the address and afterwards denying the proposal. You should have been consulted your husband before giving the address to me, in case you were not in a position to take a decision”. I told him that while on the conversation is going on between us; my husband has informed you about our inability to accept this proposal at present. Mr. Shaiju shouted me and told “then why you have given me the address”. I told him politely that if you are embraced due to our decision I am sorry! Sorry! Sorry!. But he was in agitating mood and not in position to hear our words and told me that “what is the point in saying sorry”. Then I informed my husband about his hurting attitude. My husband immediately called him back and advised him that he should correct himself and change his attitude at least in future and he should not hurt anybody especially woman or customers if he wants to come up in life. But, it seems, he was not in a mood to accept the advice and sticking to his stand. Finally, my husband told him that he will take up this matter to the higher level. I therefore request you to take appropriate action in this regard. A line of confirmation is much appreciated. Regards, Valsala W/o N. Thulasidas 9/46, G. Ramanujam Nagar, B.K. Pudur, Kuniamuthur, Coimbatore – 641008 Mobile No.[protected]

With reference to thecomplaint no. 12566231, 3 days back, I have not received even a call from a manager from the customer care of Bharat Matrimony. Everytime I speak to the customer care, I am told that their manager will be calling in 1 hour. However, it is so disgusting that there is such poor service.

Inspite of escalting the issues about the Relationship manager being appointed for my brother's profile, I am promised that this will be taken care. I have to undergo this trauma after becoming a member in the assisted matrimony.


Anyone becoming a member please be aware of false promises and do not decide your fate with such false promises by bharatmatrimony.

If the management of bharatmatrimony is looking at their latest reviews, they should have a moral courtesy to address this immediately.

DISGUSTING TO DEAL WITH THESE GUYS.

BHUVANA
[protected]

M I'd M 3464453 sneha . The person who was sending profiles became sick and her duty was taken by another person. This person has not so far sent any I'd. Nor has she/he given their contact no for us to forward any enquiries ref ids. Assisted matrimony has blocked our e mails. We are not able ton contact any id rel families

Before becoming a paid member, I used to receive a call almost daily from your executive Papia Chaterjee([protected]). She used to claim that she will help me find a match if I go for paid Membership. And one day, I agreed to her and she sent a agent to my home to collect the amount. However, I got to know from him, that there is a something called Assisted Matrimony(starting from Rs.16000). It is an offline service and only then they will help us. Online services are paid memebership but I will not receive any help from any member of Bharatmatrimony. After that, I received only 1 call from Papia and that was asking whether I had paid the agent or not. So, in fact, Papia had cheated me by telling that she will be assist me if I go for Paid membership of Rs.3200.

My Profile ID is (H5375222), before taking membership your Kolkata Marketing Person Named Khursid(Mobile No-[protected]) always use to call 4-5 times a day and forced me to take membership by saying when you will take membership then only he will able to load the profile of your preferable match and if you don't take the the membership your profile will be deleted.Then after his such arrogant behaviour I become member. when I become the member I saw that it still showing the same profile as early. Then I rang up your Kolkata Marketing Person Named Khursid(Mobile No-[protected]). 2-3 times then he did't picked the phone then in next 4th call he picked the phone and start soughting on me that"why I am calling him continuously aap itna paresan kyon kar rahen hai thoda wait kijye aapke profile main load hojaega aur profile" and then give me some ID of my preferance. when I searched those ID it was same which was showing in earlier in my profile. Now when I call him to load some more profiles he never picks the phone.

Please take strong action against him.

My brother's profile id M3550449 in bharat matrimony. We are a paid membership in chettiar matrimony. However, there was a call from the bharat matrimony marketing division by name swetha and explained the norms of the assited matrimony. I would like to inform that the services provided is not sufficient as discussed with swetha and there is very poor response from her to get back to me on any escalations. Please revert back. bhuvana [protected]