Bharat Matrimony Complaints & Reviews

I got recently cheat by 3 employee of bharat matrimony, this is regarding payment for the service. They told me that they will refund me but not get any refund, after 1 month try i was frustated by everyday talking & requesting to resolve my issue but they denied, i have also submitted all the proof like call log about this cheating but no one is answering so i request you to please note this as i want no one else will repeat the same with someone.

Because someone is paying from hard work money which they can't afford to loose.

This service is a big waste of time. They are just cheating customers and making money out of this. Poor response and service. Rm's are the worst, very unprofessional and not responding to customers. This is regarding hyderabad branch. Sales department guys (Kiran) are just cheating customers by making fake promises about services. Even the customer care guys in the chennai head office doesn't respond well. They took the complaint and said will call back in 24 hrs which has never happened. Fraud service. Never go for assisted service package. Just a cheating. Paid rs12000 for this package n it would be great if they refund my money back into my account.

Relationship manager moshin khan and his manager waseem both are not bothered after repeated escalation
They promise will send weekly profile but they repeat the profile rejected eben after repeated warnings plus they give profile without complete details that i think anyone can randomly pick and send you don't have to pay 20000
Playing with people money and time don't respond to emails worst is care. Assist email id where nobody assist
Inshort cheating customers and making money
Plus they charged me extra money it's a month and they have not processed refund

After calling incessantly nearly everyday for taking the assisted matrimony service package by these people, i went ahead with it. Little did i know about the problems associated with it. Before making payment, they convinced me that they will be assigning with very experienced relationship manager but after making payment they assigned me someone else. After receiving the payment, the relationship manager nita called rarely. I had to call her to get the updates. Even after telling her on whatsapp multiple times to call me, she still doesn't take the efforts of calling. Its been 40 + days of patiently waiting for a single meeting, still no concrete steps has been taken. The reason given was that not many profiles are available for my criteria. If they knew this was going to be the problem then they shouldn't have suggested it. One time, she sent the phone numbers of the prospects to me without any information. After 3-4 days later when asked for the updates, she mentioned that she had given the prospects numbers to me for calling. Wasn't this the reason we took the service from them to set up the meeting? She was asking me to do it on my own. I would like to get refund for this as not even one single meeting was setup through this service.

R1755872

I was unhappy with their services first day itself when asked them to refund.. I did chat with name called naveen.
They assured me contact [protected]@bharatmatrimony.com. They will refund you within 48 hours.

When i cantacted them they send me mail like below. I was expecting money refund will take place (Ticket no: bm[protected].

Thank you for contacting bharatmatrimony.com
This is with reference to your email dated 13/10/2017 regarding the payment refund of your profile.
We have taken up your complaint and have accorded it top priority and are expressly working towards resolving it at the earliest.
Our team will be in track with you by updating our follow-up process and we will provide you a feasible solution shortly.
We request you to kindly bear with us in the interim. Your understanding and patience is highly appreciated.
Should you require any further clarifications or assistance, please reply to us via email to [protected]@bharatmatrimony.com or call us at[protected].
For live help chat please visithttp://www.bharatmatrimony.com/live-help.php
We appreciate your continued support as we strive to provide you with the highest quality service available.

No action has been taken place till now and they are asking simply so many questions.
Expecting refund not at all happy with their profiles. Please kindly help.
While paying amount no where they mentioned money not refundable.
When services not good.. Why are they not refunding and not removing my account.

I have been cheated by Bharat Matrimony, while chatting with one of the customer care executives of Bharat Matrimony, I was promised a cashback/discount of Rs 800 on quarterly membership of Rs 4200. When I made the payment, entire payment of Rs 4200 was deducted from my credit card, after this when I approached the customer executive again, he mentioned that Rs 800 will be credit to my credit card account. Its been 4 months that I am following up on refund of Rs 800, however the Bharat Matrimony executives just give me stereotyped responses that they are looking into it. They have never bothered to give me a timeline by which this will be resolved and are making me wait indefinitely. After a delay of 4 months, it is very clear that they do not have any intentions of returning my money back and are simply fleecing innocent customers like me. They are total frauds . Please assist in getting my money back

I was assigned an rm from 12/9/17. Sumit sharma. Please refer to my email [protected]@assistedmatrimony.com wrt the same on 25/9. Your mumbai staff based in andheri (E) is horrible. Especially the sr alka who was responsible for sumit. Sumit was outright rude which was always ignored by alka when brought to her notice. Chennai complaint officials to are all talks no actions. Sumit is absent since a week and prior absence earlier too. I want a compensation for all the days lost due to sumit. I need an english speaking relationship manager by tomorrow 10am (As most girls and their parents are at home on saturday) or else refund my money.
Suchitra s kumar

I registered myself to find a suitable life partner on bharat matrimony. But less did i realize that my life would be turned into a mess. A guy with profile id p1598633 his name is alfred vikram and he claims himself to be a resident o[censored]nited states widower with a 12 months old son basically from ludhiana dist, punjab. He told unbelievable stories and won my trust over the months. This guy is a scammer and has taken $5000 usd and has made my life miserable emotionally also i had to change all my banking info. He is not what he says he is nor does he lets his prey go away. Just be careful and be aware of whom you choose on bharat matrimony. When i called them they refused to give me any details of him. I can understand the privacy issues. But i felt that when they got to know this was a fraud profile they should have warned the customers with whom he had contacted. If that action was taken by bharat matrimony was taken it would have saved my money and also emotional involvement with this person. I am just uploading the pictures of him which i dont know for sure if he is the one but he can fool you with these pictures. So just be aware. Please girls this guy is a big scammer he can track your phone, bank account and every detail.

The person dr harry akash from bharat matrimony profile num h6718814 is a fake profile. The guy claimed himself a orthopedic surgeon n his mother is no more. He said his mother is from chandigarh. He was mailing me n in last mail he mentioned he bought iphone, apple laptop, jewelries, handbag n so on. Today i received a call from india n was asked to pay usd489 for custom clearance. I was suspicious n tried to trace everything i cud n finally i saw this message in google. N nw i realized that he is the same guy n trying to cheat again. Bharat matrimony ban this profile. He was mailing from [protected]@gmail.com

I found this profile on bharat matrimony he is a fraudster his name is dr. Rashi anish and he has removed his profile. We were talking since one month and yesterday suddenly he asked me for 25k after some argument i got ready to transfer him as we were plan to meet in november. He said he will come and then we'll get marry.
Today morning i have seen his profile on site that he is in fraud list.

My father has registered my account in kerala matrimony and when the paid time is about to expire they send a lot of request and after expiring the paid time we will get a lot of requests too which we cannot see. When we paid and send the request response most of them are fake. They dnt reply and if we call those nos they don;t exist. All these matrimony sites do is create fake account and use the already married people's account. I saw one of my friends account after 1 year he got married still working and i called and asked he said he deleted the account just after engagement itself. This is cheating the people for their money. I have deleted my account too but i got to know from people who know me that it still exists. Consumer care need to look in to this kind of situations.

Dear Team,

I joined the assisted service by paying 25000 they informed me they will send 3 profiles per week and follow up with them - No response till date.

My id :M4644919
Email: vivek.[protected]@live.com

They havent kept up to their promises I have been polite an sent emails and have even chatted with them however no response on the phone number or their manager.

I have lost my patience - you cant say your client is not good If my profile is not good why did you guys call me back to back to join the service. Why did you guys promise that we will do something and end of the day I'm sitting and performing the search.

All I need is my money back or will have to take this as a legal case.

PFB some emails which were sent and no response

Hi team,

It's really bad on your team after taking 25000 from me I have to search profiles on my own.

How can I get my refund back pls ensure to revert or call me at the earliest.

On 11-Aug-2017 10:16 PM, Vivek Shankar wrote:
Hi Mary,

Tried reaching you on your number but wasn't able to connect. This week profiles were not good.

Have you received any leads, I'm very serious on my marriage looking at current profiles I'm worried If I'm loosing my money of 25000 which I paid.

In case its difficult to find profile for my id pls let me know I would like to cancel my membership and save my money.

Pls call me when you are free tomorrow.

My first customer complaint in life as am frustrated to the max.
We were repeatedly called to get enrolled to kerala matrimonial assisted services, do enrolled paying 12k. Multiple assisted service providers changed but no response. We couldn't reach their customer complaint number too.
Fooling people over marriage is the least a famous matrimonial site could do.

We have created one profile for our daughter with profile-id : b2033465 at bharat matrimony. It was in testing mode and i was able to view different profile as per my option mentioned while creating the same.
We were planning to subscribe for the profile to get responses. But, in the mean time, one employee of your company (Ms. Priyanka) insisted to create a profile at brahmin matrimony and told that earlier profile matches are also be visible in the new profile (Brh 2030365 which was created by the person) which are already shortlisted. As, we are not domain expert, we had no idea that if we create a separate profile-id, earlier ids are not be able to get in the new profile-id. But she assured us that all the shortlisted ids will be transferred to the new id.
We have paid rs. 3300/- for new id creation & rs. 1200/- for highlighter & to keep the profile of our daughter in the 1st page. Total money paid = rs. 4500/- to matrimony com pvt ltd. Through debit card on 7th sept, 2017 at 19:02:18 hrs.. Rrn :[protected], inv : 115, ref # 41554622.
As we keep the profile in bharat matrimony with the same profile (B2033465), we told ms. Priyanka to revert the same asap and she assured us to do the same and said that she has already sent mail to chennai, the head office. It is already 5 days over and nothing has happened and she is also not picking up the phone today, we had no other way rather than highlighting the issue to resolve as early as possible.
Requesting you to review the matter seriously and resolve at the earliest.

Thanks & regards,
Chhandak sarker ([protected]) & smita sarker ([protected])

31/08/2017bharatmatrimony[protected]us (Do you want to convert this to an emi)
7, 469.72

Recurring transaction has been enabled on my credit card and the same card details are saved and the account has been auto renewed with usd 112 with the saved details.

How on earth can these changes can be saved without the consent of the customer.
Did you call me on my mobile, and did i say yes for auto debit.
I am currently out of country and you just take away customers money so easily.

We do not need any further services in you. Please close the account and refund the entire money with interest. Should there be any delay in doing so, shall lodge a police complaint against the fraudulent transaction done.

Complaint status
[sep 07, 2017] bharat matrimony customer support has been notified about the posted complaint.
Bharat matrimony customer care's response, sep 08, 2017
Dear user,
We're very sorry to hear this. We would like to inform that we have reverted to your registered email id for the above complaint hence requesting you to
Check the same.
Should you require any further clarifications or assistance, please call us at[protected].
Regards,
Team contact center
Bharatmatrimony.com

They have given reply that they are looking in to that. That is the same thing i am hearing.
They said they have refunded. I sent the statement showing no credit yet.
No reply.

Before expire date without any call or message they charged uad 87 from my credit card.
Today my brother profile payed membership package will be expire. Unfortunately before expire date they are renewed automatically and charged usd 87 from my card. I am not interested to continue and requested them to pay back immediately. When i approach them to reading this auto payment error they are saying about terms and conditions. They theft the money without my permission. They have no rights to take my from any once account.

For the first payment they called me many times and i activated through online with my credit card. It was route me by a customer executive he was send a link and ask me to follow for payment. At that time also they are not explain anything about it. Now they are saying that it will take 7 working days to return back. I have no hope on that.

Please consider this as a request and do something needfully.

Dear friends,
I would like to share my worst experience against bharat matrimony photography service. Please do not trust any services from these guys. When they came for taking order for my marriage event (05/06/17) order tn17055778 they promised me they can deliver. But you know it's already three months over they are still keep processing by saying silly excuses. As per the agreement they have to provide photographer details one week before the event date but there was much deviations in that details and they failed to keep their agreement. If we do follow up and give pressure, they will send reviews (We cannot give comments from that review, because they will excuse by saying that review was from another department). And regarding videography, it's better we can take from our own mobiles and do edits.
It was my mistake trust them and their agreement promises. I did not expect these worst experience from a giant/professional firm services.
Please friends, do not use any of their services from bharath matrimony. It's my request.

Thanks and regards
Subash. N
+91 [protected]

Salil shukla bm id h6374957, son of ravi shanker shukla, from lucknow and currently in bangalore is a totally fraud person. He claims in his profile that he is 30year old and never married. However, the truth is he is a divorcee with petitions of dowry and harassment case against him. He is 35 year old and was also in jail for few weeks when he was married because of a adultery case. He used to work in volvo and then technologia. Now he claims that he works in oracle but that is not the truth. He works for emids customer-office in silk board
He has been cheating 100s of girls in bangalore and targets bengali girls especially.

The proof of his divorce and petitions case
https://indiankanoon.org/doc/[protected]/

His entire job resume is here
https://www.scribd.com/mobile/document/[protected]/Salil

You can match the address mentioned in his resume and the address mentioned for his wife in the petition case.

Hi,
This is regarding the profile h6593299.

They guy name ayush mobile number [protected] created my assisted matrimony profile in may 2017 and he promised to get me refund if i am not happy with the services. I called him after 2 days that i don't want this service please process my refund.
From that day onwards i am calling him and customer care but there is no response and i did not get any refund. And it's 3 months now and still i am sending emails to the complain email address but no reply from them as well.

I am not using that service and no one had once called me for that service either.
For god sake please process my refund it's $550 dollars not a small amount