Bharat Petroleum [BPCL] — amount debited from account but transaction failed for bharat gas

Address:

Mumbai

I had booked bharat gas cylinder on 09/08/2020 and made online payment using hdfc debit card. Amount ₹ 596.38/- was deducted from my account but it is showing payment status as failed on bharat gas cylinder booking site. After making payment from bharat gas app i got a payment reference number :[protected] and my payment made through ccavenue at utilitiescc ref no:[protected]. I have neither received any payment confirmation from bharat gas site nor amount refunded to my account as this transaction got failed.