Bharat Petroleum [BPCL] — [bharatgas] changing of gas distributor without the consumer consent and knowledge

Address:	Rohtak, Haryana, 124001
Website:	ebharatgas.com/ebharat/forHome/home.html

Consumer Name : Vijay Kumar Jain
Consumer No : 10920

PROBLEM :
I am Vijay Kumar Jain, resident of Rohtak district in Haryana. My Bharat gas distributor was M/S PREM BHARATGAS AGENCY(distributor code : 117649) for last 30 years and is very neat to my house. So whenever, we have any problem arises it was easily accessible.

But suddenly, from April 1, 2018 onwards, my gas distributor has been changed to M/S RABI BHARATGAS, which is ~ 10KM away from my house, without my knowledge and consent.

I booked a refill with new agency and did online payment on ebharatgas portal as well. But It was delivered on 7th day, and agency was again asking for payment, saying that they don't have record of online payment.

I have raised complaint on bharat gas portal - https://ebiz.bpc.co.in/ccs/LPGWeb.faces
But no action has been taken yet.

Please change my LPG distributor back to M/S PREM BHARATGAS.

Attachments: screenshots of delivery and complaint status.