Bharat Petroleum [BPCL] — CNG availability and Arrogant staff

Address:

Aurangabad Maharashtra

Firstly i would want to bring to your notice that the front-line, back office staff is very rude to customers.Now with the introduction of CNG they have become more arrogant as they have been moved from the comfort zone.Now CNG is always out of stock at the 5 filling stations present at Aurangabad. Also the tankers supplying the CNG to pumps is not scheduled.It depends on the mood of the tanker driver and filling station.
Why is BPCL so lethargic about its products and staff?
For long customers throng Indian Oil and HP due to the service but since they do not dispense CNG Customers have to come to BPCL.
The Area Manager doesn't seem to be interested in grooming staff or Improving the operations at the pump.
I think its high time that action is taken and the brand image is maintained .
Why there is no CNG at Aurangabad? Kindly streamline the deliveries.There are Customers who wait at the fuel station for more than 12-15 hrs. Ask your ASM to look into the condition of these Customers.

Really pathetic state in which the pumps are being operated.
Hope to see results soon.