Bharat Petroleum [BPCL] — Complaint regarding extra delivery charges by delivery boys

Address:

near Dharmik Mitra Mandal, Padmanagar, Bhiwandi - 421305

Date of Incident: 02/12/2022
Client Number:[protected], 222758, 222643, 229716, 229711
Distributor code: 371884
Distributor name: Bhiwandi Gas Centre
Description:
I am from Ramlu, from Bhiwandi. Bharat gas delivery guys always demand extra money from consumers. When we question them regarding this extortion the reply is that they are not paid a single penny. I then tried to reject them for extra money, but they do not leave the door, they keep asking until we pay them, this happens every single time of the delivery. I started to book my refill via PhonePe(online booking platform) and even completed the payment. However, today while making the delivery, the delivery guy was demanding 20-30 rupees. I refused to pay stating that the delivery charges are paid by us while booking which reflects in the bill. But still he was not leaving the door, so I had to pay him forcefully. This is totally a kind of exploitation of ignorance. Members of most household in our neighbourhood complain about this.
Kindly look into the matter and do the needful.