Bharat Petroleum [BPCL] — cylinder not been delivered to homes

I parveen kumar from kartarpur dist. Jalandhar would like to file a complaint that gas cylinders are not been delivered to the houses. They been charging delivery money but still its not been delivered instead we have to go and pick it from the location they sit. Its been unconvinent for us because after bookin and gettting the receipt from supply station we have to go to the different location to pick it up.