Bharat Petroleum [BPCL] — misbehave and charging extra money for delivery

Address:

bhaskar vastupurti tarangan road, Aurangabad, Maharashtra, 431003

Am a customer of bharat gas from last 3 years but every time delivery person charged a money rs.10 i never complained about that but this time delivery person behavior make me to think raise complaint against them, bharat gas go-down distance to my place is hardly 2 km far. But this time the delivery person name imran khan asked rs.20 and that time only my wife was present at home and she refuse to give rs. 20. She tell him that rs. 10 is sufficient for delivery. The guy he was shouting that we charging this much only i will not leave the place till you not give me rs. 20. Why such type of behaviour to us. Ihave already asked to distributor is there any rule to give delivery person charges, they say its our choice way we have to give or not.

Team kindly look on this matter i hope so many families facing this issue. Kindly take action against this matters.
Am from aurangabad maharashtra my distributor name is amber gas agency my order refrence no is - 236143.

Kindly investigate and gave some lesson to them.