Bharat Petroleum [BPCL] — New Connection not providing

Address:

Plot no.1, Sector no.18 Shivaji Park, Near Spine Road, Chikhali PUNE, MAHARASHTRA 411019

I had requested for new connection and submitted documents on 18.07.2020, same was verified and payment was done on same date. but now i am unable to see my status and no one form BPCL informing me about my new connection status.
Distributor is asking for more money (Rs.3500)than online amount(Rs2300)
I had called to BPCL customer care, but they said this can't be resolved at our end and told to check with Distributor and vice versa.
I had also raised query on BPCL site but not received any feedback on that. Query reference number is 5890474.
In check Status tab system is showing max. OTP limit since last 4 days.