Bharat Petroleum [BPCL] — new connection payment status failed

For new connection request no 72487955
I have paid online and the amount is debited from my credit card but it’s showing as failed in bpcl ebharatgas website. Please refund the same to my credit card.

Credit card company msg as followed:

Alert: you've spent inr 3, 797.28 on your amex card *21005 at bd bpcl - pg on 14/05/2020 at 04:10pm ist. Please call [protected] if this was not made by you.

Note: for credit card payment the amount was 3797.28