Bharat Petroleum [BPCL] — Not received the Gas cylinder, but message coming as delivered

Address:

Hyderabad, Andhra Pradesh, 500070

Dear BPCL Colleague,

Kindly note that we have booked Cylinder on line booking on 19th Feb, 2017 thru mobile booking.. till today i.e.2nd March, 2017, we have not received the cylinder. my consumer No. 86214. Booking reference No. 230106. once again I have tried to book the cylinder thru mobile banking. it is giving message that it is already delivered and Cash Memo No.[protected].
Its surprising to us as we have not received the cylinder and it might be delivered to some body else. How it is possible. while delivering is it required to verify some evidence that delivering to right person or not? now I am suffering without cylinder and my daughter preparing for 10th exams and there is no cylinder for cooking. please take immediate severe action not repeat this type of mistake again and don't put us problems in this way.
Thank you .
My address: Flat NO. 503; SSR Residency, Huda Sai Nagar Colony, Hyderabad 500070. Kindly take immediate action on delivery boy not repeat to this type of cheating.