Bharat Petroleum [BPCL] — Online payment of petro card not uploaded

Address:

Mumbai City, Maharashtra, 400093

Dear Sir,
I had made an online payment of Rs 8000 at the http://www.smartfleetonline.co.in on 26th Feb 2017.
The same is reflecting in the 'recharge history' tab as Pending For Download.
I am not able to use my card to fill fuel.
I tried calling the helpline number[protected] &[protected] but they are not connecting. There is no response at +[protected] also.

Please help in getting this amount uploaded on the card number CU[protected]

My contact number is [protected]