Bharat Petroleum [BPCL] — Ordered a 2nd Cylinder but unable to get it

Address:

Prakash Home Appliances, 1-52, Aman Basera, Boduppal, Hyderabad, 500039

Hi, Without our concern our account switched from Prakash Home Appliances to KRK Power agency and without knowing that we had placed the We have placed an order for a 2nd cylinder with KRK power agency & paid the corresponding fee. After raising a complaint, our account moved back to Prakash Appliances but when we ask about our order KRK keep on saying us that they will deliver it today and it never happened.
It's been long we were trying to get our order but no luck, please help us with this request at the earliest and appreciate your help. Attached the order receipt for reference.
Name: Venkat Reddy Jakka
Consumer Account No: 57565220
Thanks