Bharat Petroleum [BPCL] — overcharged by delivery boy

Address:

Thane, Maharashtra, 421201

Hi,
I had to face difficulties by my agency, Mangalmurti Bharat Gas, Thakurli East.My consumer number is 67827877 and contact number is [protected].
I booked a number to refill my cylinder. The booking reference is 3277 and the refill ID is [protected]. The paying amount is Rs 626.00 and an image is also attached here for your reference . As per this I should pay Rs626.00 only but the delivery boy forcefully charged me Rs640.00 and told us that the rate is increased. I did not argued and paid him Rs640 but he issued me the bill of Rs626 only. The remaining 14Rs seems to be his personal delivery charge.

This is not the first time. This has become their daily habbit. Earlier people used to give tip as per their comfort but now this has become mandatory for the consumer here as personal delivery rate and if any person refuse then they start arguments which later turns into fight. I dont want to be part of any type of corruption and raising my voice here seeking your help to stop this ASAP.

I am already paying too much for cylinder which is out of my budget. Every month the rate is increasing and we are suffering due to this. I want my Rs14 back . It is my hard earned money.

Hope Your quick response and help in this regard.

Thanks
Ekta Singh