Bharat Petroleum [BPCL] — Refund on hello bpcl

I have booked a gas for refill on hello bpcl. Payment done correctly but not registered for refill. So i need my money back please refund my payment.here in photo i have uploaded a transaction id photo from hello bpcl payment history.
Here is my details
Customer id : 44551267
Customer name : panara girdharbhai odhavjibhai
Distributor name : patel gas agency
Transaction id : LPG00000000O0I99
Refund id :ZHD[protected]
Reference id: ZHD[protected]
+1 photos
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    Bharat Petroleum [BPCL] Phone
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    +91 22 2271 4516
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    1st Floor, Golden Triangle Bldg., P.O. Navjeevan, Navrangpura, Ahmedabad, Gujarat, India - 380014
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