Bharat Petroleum [BPCL] — Suggestions

From
Thiruvalla Taluk
Peringara village
Kerala

To
The CMD/Incharge
Bharat petroleum
Emailed to cmd mumbai

R/sir
With due respect I request you to pls have a look of bharat petroleum petrol pump situated besides St. George orthodox Church, paliarakara, Pathanamthitta district, Thiruvalla sub district, paliarakara, kerala.
The people working there are not nice to the customers needs.
This is not the first time, many times I go to the petrol station but they never use the lock to deliver the petrol, if we say they won't listen and never give the free air.
Today also when I go to the petrol pump I had a petrol of 450/-Rs and asked them to fill the air. The petrol man told me to go and stand near the air station but for 15 minutes no one came there to fill the air in between one man told to the other to fill the air but he told that after sometimes he will go no need to respond.
Then simply I take my mobile and make it rotate seeming like I am taking the pictures then 2 peoples came running and open the air station and put a switch and told that there is no current.
I asked him if there is no current then how peoples are filling the petrol. Then he gives a reason that petrol is working thru electricity and air filling is working thru solar.
Again I taken the mobile and started rotating seems like I am making the videos. Suddenly solar system started working and I got the air filled then a threatening came from the petrol pump peoples that if our face come outside then we will give a case against you in the court.
Then a body builder came to me asking what is the problem (may be the incharge or manager) he told that we think you are standing here to do the call or making a call to someone that is why we were not coming

The petrol filling man atfirst told to go and stand person will come and fill air
Then one person told donot respond which I heard
Then person came and told no current
Then told that it is solar based air station
Then suddenly came the current
Then they thought I was making a call

Pls. Correct me if I am wrong that in petrol pump air and bathrooms are free and in petrol pump mobile phones are restricted.

Lots of peoples are facing problems in that petrol pump

If you think sir I am right and people get the sufficient service then I request you to pls have a look in it

Awaiting for a favorable action

Thanks
With regards
A suffering customer