Bharat Petroleum [BPCL] — Undesirable behavior of Staff

Address:

Bharat Petroleum, Petrol Pump -Shikha Petroleum

Ear Sir,

Sir, i have recently gone to Bharat Petroleum, Petrol Pump the name
and address of the petrol pump is: Shikha Petroleum, SHIKHPURI GANGA CANAL BRID, HARIDWAR, Uttarakhand 247667, i went to petrol filling machine and ask to salesman to fill up the petrol of Rs.165/- and i said that i will do Paytm the Paytm code clearly visible on the machine with the name of Sikha petroleum but the salesman told to me that i have to be paid first after the payment received and will show in their machine after that they fill the petrol, first thing, is that right? and secondly when I ask to talk to senior then the senior (t may be the dealer of petrol pump) he said me it is the rule of the petrol pump, Really? so, i paid the amount and showed them the status of success of the payment but the salesman and the dealer did not accept it and said that we don't received any amount, after 15 minutes when they see their machine after that they riffile the fuel they almost waste my 15 minutes what is this behavior of the staff and dealer sir, is that correct? is this type of rule exit?

Kindly resolve my issue as soon as possible and ask to staff for write a letter of apology and will not happen again in future

Thank You,
Hritik