Bharat Petroleum [BPCL] — unethical behavior

Address:	400601
Website:	www.bharatpetroleum.in

Submit vigilance complaint http://tinyurl.com/zpuffvh via @bpclimited : major illegal dispensation of petrol and diesel in

Plastic and tin cans observed at bharat petroleum - babubhai petrol pump. Thane (W) complaint number : 2462077 (Submitted

With customer care). Safety of customers put at risk without any regards by bpcl employees.

Incident details:

Empty tank on highway with closest petrol pump being bharat petroleum - babubhai petrol pump. Thane (W).
Approached them with a empty can available (Veedol 4t 1 litre engine oil plastic can).
Executive at the pump refused to provide petrol stating that it against the rule. (Funny part being 3 days back i filled

Petrol in the same can due to a similar issue and the executive had no reservations and provided fuel in the can)
On probing further to understand the policy details on whether dispensation is allowed in any other forms of storage

Containers and whether the same is appicable to both petrol and diesel. Following is the verbatim from the executive
"we will give diesel in any type of containers and the quantity does not matter. Petrol will be provided only in tin cans and

Not in any type of plastic containers". As i had filled petrol in the very same can a couple of days ago i further checked

How the same was provided if there were such rules in place? The executive just started behaving rudely and told me to go

Away without offering any help in my situation. (Stranded with no fuel and being almost 21:00 hrs all other pumps in the

Surrounding area were about to close down as well.)

I was on my way back to my bike trying to figure out how to get my problem solved when i happened to meet an acquintance from

The vicinity and i shared my issue with him. He quicly took the very same can and went to the petrol pump and they provided

Him with petrol no questions asked which left in a state of disgust and shock)

I asked myself whether it really mattered about the excuse i provided at the time would have produced different results. I

However decided to stick with the truth and told the executive my problem with being stranded on the highway with no fuel.

One more incident that comes to my mnd as i was drafting this email where there were atleast 5 gallons in the boot of a muv

Being filled with diesel from the same pump approximately 2 weeks back while i was at the pump filling petrol.
In my telephonic conversation while registering my complaint with bpcl i came to learn from the customer care representative

That any kind of dispensation be it petrol or diesel in any type of containers was strictly prohibited.

As a loyal customer who always visits bpcl pumps as as the level of service and integrity has always been flawless, this was

A really bad example set by one of its pumps. I feel its a matter of grave concern that the rules are not the same for

Everyone in matters concerning safety of customers and citizens. (I was denied fuel in a can whereas a local resident was

Provided the same)

Awaiting action initiated towards the pump in question. Will keep this dialogue box updated as soon as i hear from the

Executive looking into my complaint.

Complaint numbers: 2462077 / 2462600