Bharat Petroleum [BPCL] — Very very poor customer service

Address:

erode. erode dist..tamilnadu

Complaint to Distributur

Dear sir\madam,
I am madhan.my family also bharath gas agency customer
my connection details,
M.Eswari.
customer no 31277173.
185 C sampath nagar,
Erode 638011
erode dist
tamilnadu

My distributer details.
Jairam bharath gas details.
dist code 166595.
6 vctv road
sathy road
erode 638003
Erode dist
tamilnadu.

on 10th we have booked gas cylinder we have not recevied cylinder.hence we have called the gas agency and we have been informed that the cylinder would be delivered on 14th july.
since we have not recevied cylinder till 16th july again we have made call to the gas agency ang he have been informed that since the supplier is not available supply was not made and cylinder would be delivered on the next day.
Again with we have called on 18th july.we have been informed that since we were are having 2 cylinder connection the booking to be made only after 30days.
It is informed that since we have book one day before the booking was cancelled and instruction to book again
we have booked on again 23th(booking no 26225) july.but such why cylinder not delivered to us?
the supplier are not informing about the delivery well in advance the supplies frequently alleging that the door was closed when the come for delivery.that have been charging is Rs 50 in addition to the cost of the cylinder on each delivery.when enquired about
the additional charge.they have been stating it was towards delivery charges.
Hence the following information is required,
1. whether the previous information regarding delivery of cylinder is to be informed by the gas agency
2. what is the time limit for the persion having 2 cylinder to book for new cylinder
3. the jairam bharath gas agency is not freating the customer with respect the services of the jairam gas agency is not good on what basic Distributur is given to jairam gas agency is to given

yours sincerely
M.Madhan.
[protected]