Bharat Petroleum — Deficency in consumer services- over charging of MRP

Address:

New Delhi, Delhi

Yesterday on 15.01.2015 at about 9:45 pm, I went to Bhasin Petrol Pump, Mathura Road, Hari Nagar Ashram, New Delhi 110014 for filling petrol in my vehicle, when I asked the salesman to fill 5 Ltr petrol in my vehicle, he refused and told me that they sell petrol only in round figure. I was surprised by his answer and further inquired ( What did he mean by round figure?), the salesman replied that round figure means one had to purchase petrol either to the tune of Rs. 300 or Rs. 310. I was shocked and surprise from his answer and ask him to give only 5 ltr petrol. I asked him to provide me the Complaint Book so that i could register my complaint, he further refused to give the complaint book as well and call other sales men, those persons instead of providing complaint book stated quarreling with me and told that the complaint book is with their owner and as per his instructions they would not provide the complaint book. Upon my insistence some how the salesman gave me 5 Ltr petrol, I paid in cash by handing over Rs. 500 note to him, he took away Rs. 500 from me and kept waiting for the balance amount. The salesman after receiving the money did not returned my balance amount. Having no other option, I waited there for more than 15 minutes and left for my home even without receiving the balance amount. Kindly look in to the matter and take necessary action against the Bhasin Petrol Pump, Mathura Road, Hari Nagar Ashram, New Delhi 110014