Bharat Petroleum — Non Supply of Gas & Misplacement of Papers under DBTL

Address:

Lucknow, Uttar Pradesh

Dear Sir / Madam I am a Senior Citizen and getting regular supplies from Ashok Gas Service, Lucknow from last 20 years. We had booked the gas on 16th Dec.'14 but not got the supply till 31st Dec.'14. On 1st Jan.'15 got an sms saying your booking has been cancelled. Under the DBTL Policy, we had submited desired papers in Bank as well at gas agency on 31st Dec.'14 and have the receipt of the same. We visited the gas agency and booked the Gas again; were told that it will be delivered in 2 days but not recd till date (5th Jan.'15). On our visit to AGS office today evening, we were told that since you have not submitted the papers, thus Gas has not been supplied. When we said that we have already submited, they asked us to submit again. This is a clear harassment under the DBTL Policy. Request you to look into it and do needful for the supply as well they should keep the documents properly. Thanking you, Rakesh Bansal C 119, Nirala Nagar, Lucknow Gas ID: AG6614 Mob # [protected]