Bharat Petroleum — Subsidy against booking no.[protected]

Dear Concerned, Our LPG ID No. is 1 [protected] Consumer No 1056 Actually, we had booked the Gas Cylender booking no.[protected] on 23rd December 2014, against this booking we have received this on 8th Jan 2015 on Rs 725/-, after many visit on Agency. After that we have received the message on 15th Jan 2015 " Dear Customer, your LPG Refill Order no[protected] has been cancelled on account of : order cancelled as cylender could not be delivered after two attempts please contact Distributor for details" It is the reason... subsidy not received till yet ? I've received only advance subsidy of Rs 568/- on against this booking. I had already lodge the complaint on your customer care on 12 Jan 2015 and complaint no is 385422, but not any satisfactory solution. Sir please help to resolve this Discrepancy