Bharat Sanchar Nigam [BSNL] — 3 times same bsnl broadband complaint resolved msg without resolving

Address:

181121

I have bsnl broadband connection. Last week it was not working and i complaint to customer care. Then next day i got text msg on mobile that your complaint is solved. Then i again booked a same complaint and next day i recieved a call from customer care and he ask me to visit on bsnl office with your modem. I refused to go there and tell him to come at home and resolved the issue at my home. Then after one hour i again got a text msg aginst a complaint that has been solved. Then i again complaint and same next day i got a msg that your complaint has been solved.. And no one visit home to solved and my broadband is not working. Then i call a friend which have knowledge of it and my friend solved the problem.. I simple asked that is this right that customer is go to bsnl office with moderm to solved there problem or customer care employee visit to the customer home and solved it