Bharat Sanchar Nigam [BSNL] Customer Care
Bharat Sanchar Nigam Ltd.
Customer satisfaction rating: 1%
Submit a Complaint
11309
COMPLAINTS

Bharat Sanchar Nigam [BSNL] Customer Care

Bharat Sanchar Nigam Ltd.

Webpage:
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Address
Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath
New Delhi
New Delhi District
Delhi
India - 110001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
244
down
129
1800 345 1500
[Landline]
up
102
down
80
1800 345 1504
[Broadband]
up
57
down
54
1800 425 1957
[MPLS VPN]
up
20
down
25


Additional info
Assam +91 94 3502 4365
Andhra Pradesh (Hyderabad) +91 94 4002 4365
Andaman & Nicobar +91 94 3402 4365
Bihar +91 94 3102 4365, +91 94 3122 4365
Bengal +91 94 3402 4365
Chhattisgarh +91 94 2520 1234, +91 94 2520 1041
Chennai +91 94 4402 4365
Goa +91 94 2202 4365
Gujarat +91 94 2602 4365
Haryana +91 94 1602 4365
Himachal Pradesh +91 94 1802 4365
Jammu & Kashmir +91 94 1902 4365
Karnataka +91 94 4802 4365
Kerala +91 94 4702 4365
Kolkata +91 94 3302 4365
Rajasthan +91 94 1402 4365
Punjab +91 94 1702 4365
Madhya Pradesh +91 94 2502 4365, +91 94 2512 4365
Maharashtra +91 94 2202 4365, +91 94 2212 4365
Orissa +91 94 3702 4365
Tamil Nadu +91 94 4302 4365, +91 94 4402 4365
Uttar Pradesh (E) +91 94 1502 4365
Uttar Pradesh (W) +91 94 1202 4365
Uttarkhand +91 94 1202 4365

BSNL Head Office
Bharat Sanchar Bhavan, Harish Chandra Mathur Lane, Janpath, New Delhi
Tel: +91 94 4002 4365

BSNL Mobile Complaints Number – 198

DataOne Broadband:
1800 424 1600
Sancharnet Help Desk Service: 1957
CellOne all India Helpline: 1 800 180 1503, 1 800 180 1503
BSNL BroadBand Helpline: 1800 345 1504 1504, 1800 345 1504

View More Information...

Customer satisfaction rating
1%
Complaints
11309
Pending
0
Resolved
84
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Bharat Sanchar Nigam [BSNL] related photos (622)

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Bharat Sanchar Nigam [BSNL] Customer Care related pictures (622)

Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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Bharat Sanchar Nigam [BSNL] — Connection not working

 punnad on Apr 28, 2017
Landline connection is not working in office for last 1 month, lots of time we have comained in bsnl exchange office but there is no responce due to this we are going through lots of problems in daily business we are bank so chstomers needs to call daily but if the number will not work like this then it will spoil our bank reputation so Please do the needful uegent.

Branch manager
Sbi punnad
670703...
Complaint comments  Read comments Complaint category Banks

Bharat Sanchar Nigam [BSNL] — Lazy BSNL team not responding to waiving of Rs 645 /- and refund of my deposits

 its.me.sangram on Apr 28, 2017
I, Mr. Sangram Dilip Patil was using BSNL boradband service till February-17.
The Landline number provided for the same is 020-22952230.
On 23/02/2017, I have submitted application to stop my broadband as well as landline number which was not useful for me since my company provided me 4G connection so that I can connect from anywhere.

Even though I have given disconnection request on 23/02/2017 and after paying all my outstanding amount till 28th FEB 2017, I have again received bill from BSNL of RS 645/- .

Since I have not used any BSNL services(Landline...
Complaint comments  Read comments [1]Complaint category Internet Services

Bharat Sanchar Nigam [BSNL] — Frequently Internet connection down +918029765552

 aakashking on Apr 27, 2017
Dear Sir/ Madam,

My name is Akash, we have BSNL landline 0091 80 29765552, we have taken 1 year back BSNL FTTH connection first 3 month my net connection was up was 5 days month and still we paid full amount. now it like BSNL is least bother about customer service. I have sent 100s mail but so far no right action or reply or permanent. BSNL claiming upto 1 mbps but it is only 3 kbps or 6 kbps.

We paid monthly amount that time to time but no commitment from BSNL that our line will be up and running - once in moon downtime is ok or we understand but once in moon our...
Complaint comments  Read comments [1]Complaint category Landline & Home Phone Provider

Bharat Sanchar Nigam [BSNL] — Failure of recharged but debited from bank

 Manoranajan Sahoo on Apr 27, 2017
Sir,
My transaction on 27/04/2017 bsnl online rechage are incomplete. Iget result unable to process. Recharged mobile no is 8895688767 recharged amount is 339 rupees. But the amount is debited from my bank account. Please check the transaction. Sir i have no proof because idont know the complaint procedure. Sir please check the details and credited to my bsnl no 8895688767....
Complaint comments  Read comments [1]Complaint category Tax Services

Bharat Sanchar Nigam [BSNL] — Mobile is stolen

 Vinyasa on Apr 27, 2017
I lost my mobile on 16th April 2017 it was ringing whenever we called. But then it got switched off after a day. Since yesterday it has started ringing again. Imei no. Is 863087036959834. My phone no. 8762661201. Can u please track my phone. I have given a police complaint also. I don't want my sim blocked rather I would like my phone to be traced. Willnu be able to give me the exact location?...
Complaint comments  Read comments Complaint category Mobile Service Providers

Bharat Sanchar Nigam [BSNL] — I want my mobile balance back

 Sneha Mhamal on Apr 26, 2017
Date of the incident 26/04/17 i activated caller tune but it doesn't came what i wanted it was some other old faltu song so i deactivated that caller tune by unsuscribing it so its your mistake u dint gave what song i wanted so my humble request to u that u should give me back my balance of Rs 78 or else i m changing my sim from any other and one more thing if uall cant provide with the correct song plz stop gvng ths rong daily havy messages about songs .my mobile (mobile num 8275908289)...
Complaint comments  Read comments [1]Complaint category Telecommunications

Bharat Sanchar Nigam [BSNL] — Deactivation of bsnl hungama, movies games etc. No. 02026825678.

 sham ladkat on Apr 26, 2017
I want to deactivate bsnl hungama movies, games etc. From plan. From the last 4 months i am paying rupees 250 per month.
Immediately deactivate this facility and please give me my last four months money.
I have not activate this service then how the company has started it without taking my permission.
Landline no. 02026825678
M 9423234234
Name ladkat sham ashok...
Complaint comments  Read comments Complaint category Desktop Computers

Bharat Sanchar Nigam [BSNL] — Non refund of security amount after surrender of landline phone

 dtcskzr on Apr 25, 2017
I have surrendered my land line phone no 0837-238975 at sirpurkaghaznagar
Telephone exchange, dist. Adilabad, telengana state, on 12/07/2016. But even after nine months and even after two reminders, bsnl has not refunded my security amount.
Through this reminder i once again request bsnl authorities to kindly refund my
Ecurity amount at the earliest

With regards
D. T. Choudhari
Cell no. - 9491469422...
Complaint comments  Read comments [2]Complaint category Telecommunications

Bharat Sanchar Nigam [BSNL] — Misuse of new sim by a casual acquaintance

 kumar200853 on Apr 25, 2017
I purchased a new sim (No:8500939286) at tirumala bsnl office on 190417
At about 11am. (Date unsure 18th /19th, but all the rest dtls perfect), with a written application, photos, and my aadhaar card no;:8699 4735 8255. This free sim is exclusively used by one of my casual friends after the loss of cellphone and other valuables. This friend, who goes by the title of s s karmayogi, helped in procuring my duplicate aadhaar by getting a xerox from
Link busstand pac wherein i had taken a locker. Please block this sim as i will be liable for his use n abuse....
Complaint comments  Read comments Complaint category Mobile Service Providers

Bharat Sanchar Nigam [BSNL] — Mobile stv combo recharge 9488600126

 Santhoshkumar nair on Apr 24, 2017
Yesterday 23.04.2017, i had subscribed for stv combo 339 from my bsnl mobile 9488600126 using the *124# option. My stv combo recharge was successful, but for the same stv bsnl has debited my mobile balance 2 times once at 9.20 hrs and again at 9.22 hrs. I called bsnl customer care and the customer service executive directed me to approach nearest customer service point. I approzched palladam customer service centre with this issue and they expressed their inability to refund the amount debited from my mobile balance. Kindly arrange for reversal of the mobile balance from my account and oblige.
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Bharat Sanchar Nigam [BSNL] — Non receipt of telephone bills

 V K Srivastava on Apr 24, 2017
I have taken a new Telephone connection of BSNL land line with Broad Band facility at my residence SA 16/9, P-5, Shiv Nagar Colony, Chakvihi in Jan 2017. I regret to intimate you during last four months I did not receive even a single Telephone bill and owing that I have to pay undue late fee. It is not out of place to mention here that this Utility bill is treated as authentic documents in support of Residence proof. Please arrange to provide all previous bills for my record and also write off my late payment fee.Please also update my mail ID.
My phone number 0542-2581983
Account...
Complaint comments  Read comments [3]Complaint category Landline & Home Phone Provider

BSNL — Fraudulently charging for irregular broadband services.

 caumang on Apr 24, 2017
Dear sir,
Ref: cpgrams reference no. Dotel/e/2017/07798. (Please refer)
Fact:
Broadband service is highly disturb in my hometown even in nearby region. Though the service is irregular, bsnl is regularly raising bill without any rebate and collecting the same.
Issue:
Upon receipt of redressal from the above said department, i noticed that in point no. 1, bsnl is accepting there is irregularity in service in the some mentioned region. And also mentioned in point no. 2 condition for rebate, if a person wants to claim any rebate then he/she should give the same in...
Complaint comments  Read comments Complaint category Telecommunications

Bharat Sanchar Nigam [BSNL] — I am getting unsolicited calls and sms even though i have registered for DND

 Pavan Talpallikar on Apr 24, 2017
Everyday i am getting promotion calls/sms, unsolicited calls and sms on my number 9739865646 even though i have registered for DND.
I keep getting 5-6 unsolicited calls every day also i get 3-4 unsolicited smses

Some of the promotion/unsolicited calls i got are from:
Date: 24 April 2017 at 11:21 am from +918548092349. They wanted me to buy Idea sim.

I got unsolicited sms from
Date: 23 April 2017 at 8:17 pm from +918695281462 - Work online and earn money...
Complaint comments  Read comments Complaint category Unsolicited Phone Calls

Bharat Sanchar Nigam [BSNL] — Need full address

 GK Rajavellu on Apr 24, 2017
Sir
I m Rajavellu GK having BSNL land line connection in my house and my land line no is 04427933738.
In my telephone bill my residence address is not full as I need the full address for giving the BSNL bill as a residence proof for my passport application
My full resident address is
GK Rajavellu, 198H, 20 th street
Kesavapuram, Minjur, ponneri TK,
Tiruvallur District. 601203
So I want the address to be updated as I have mentioned above.
So pl help me in sortingout these problems, I will be waiting for your help in the form of solution...
Complaint comments  Read comments [2]Complaint category Telecommunications

Bharat Sanchar Nigam [BSNL] — Internet not working since a week

 Ayaz Kamal on Apr 23, 2017
I am bsnl broadband user from Sarang, Tal-Dapoli, Dist-Ratnagiri, Maharashtra. Since 16th April'17 the internet connection is down and no one has come to have a look yet. This problem occurs every month. We have made a written complaint also. We people have to pay bill on time to time without any prior internet facility. When this problem gonna end. Request to resolve the issue asap.
Thanks....
Complaint comments  Read comments [1]Complaint category Broadband

Bharat Sanchar Nigam [BSNL] — Irresponsible bsnl

 Able joseph on Apr 23, 2017
Sir, i am able joseph from kerala state kannur district. Nunder the telephone exchange vellade. My number is 04602253280.. My brodband internet connection got complaint on two weeks ago.. I made many complaint for this to the exchange je also the main exchange alakode too.. But nobody came to solve the problem.. Is it the service you are providing soo bad on you... Hope you will help me.. Otherwise i am leaving your service also i won't prefer it for anyone... Very bad service.. The telephone exchange people also so irresponsible.. Please do something for me..
Hopefully
Able joseph...
Complaint comments  Read comments [2]Complaint category Broadband

Bharat Sanchar Nigam [BSNL] — Regards worst signal range of BSNL Tower in Udane Rural area

 kpk3 on Apr 22, 2017
Dear Sir,

g s mentioned above in my place Udane, Puttur TQ having one BSNL Mobile tower from fast few ears but it is not usable in surrounding village area due to very poor signal. It is located in Mangalore -Bangalore NH Road and it is very wast tower. So many villages depends this tower for mobile and wheel phone but people are moving to other network due to this tower poor signal range as well as any power failure happen nobody strat the DG so full day no network, .Any emergeny happning in near village that time it is very difficult to call vehicle for hospitalization. I have...
Complaint comments  Read comments [3]Complaint category Telecommunications

Bharat Sanchar Nigam [BSNL] — To deactivate hungama service in my bsnl number

 Easy Tech on Apr 22, 2017
I didnt activate any of the hungama plans... But it was activated.. My bill was extra 300 due to activation of this service,, so you have to deactivate the service as soon possibe.. You have to stop this service permanently without any sort of delay,, make it as soon as possible... This service was activated past this month,, my number is 04343247627,, even i didnt use that service so you have to refund the back.....
Complaint comments  Read comments [2]Complaint category Computers & Accessories

Bharat Sanchar Nigam [BSNL] — BSNL Landline and broadband not working for 2-3 weeks

 Vikalp@123 on Apr 22, 2017
My landline number is 033_22832349. It has not been working for about 2-3 weeks. We have raised several complaints through customer care and on the BSNL website. But there has been no response yet from them. Our broadband connection is also not working. The number is subscribed to Calcutta telephone Exchange. Please help in sorting the issue our on an urgent basis...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Bharat Sanchar Nigam [BSNL] — Poor speed very high ping and fup limits expiries on its own without using data

 Rohan Haldiya on Apr 22, 2017
Bsnl are fraud from past 6 months i am having problem with speed and ping they dont know about ping there highest technician does not know english and what is ping they automatically resolve complains without actually resolving it
Number on which problem is 0141 2553936
They say within 2 days they will solve but they dont
Customer care does not know english at all they speak like they r ###### and not educated they dont know anything about computers
I need my money back with compensation...
Complaint comments  Read comments Complaint category Broadband

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