Bharat Sanchar Nigam [BSNL] Customer Care
Bharat Sanchar Nigam Ltd.
Customer satisfaction rating: 1%
Submit a Complaint
11833
COMPLAINTS

Bharat Sanchar Nigam [BSNL] Customer Care

Bharat Sanchar Nigam Ltd.

Webpage:
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Address
Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath
New Delhi
New Delhi District
Delhi
India - 110001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
323
down
179
1800 345 1500
[Landline]
up
153
down
116
1800 345 1504
[Broadband]
up
88
down
73
1800 425 1957
[MPLS VPN]
up
22
down
31


Additional info
Assam +91 94 3502 4365
Andhra Pradesh (Hyderabad) +91 94 4002 4365
Andaman & Nicobar +91 94 3402 4365
Bihar +91 94 3102 4365, +91 94 3122 4365
Bengal +91 94 3402 4365
Chhattisgarh +91 94 2520 1234, +91 94 2520 1041
Chennai +91 94 4402 4365
Goa +91 94 2202 4365
Gujarat +91 94 2602 4365
Haryana +91 94 1602 4365
Himachal Pradesh +91 94 1802 4365
Jammu & Kashmir +91 94 1902 4365
Karnataka +91 94 4802 4365
Kerala +91 94 4702 4365
Kolkata +91 94 3302 4365
Rajasthan +91 94 1402 4365
Punjab +91 94 1702 4365
Madhya Pradesh +91 94 2502 4365, +91 94 2512 4365
Maharashtra +91 94 2202 4365, +91 94 2212 4365
Orissa +91 94 3702 4365
Tamil Nadu +91 94 4302 4365, +91 94 4402 4365
Uttar Pradesh (E) +91 94 1502 4365
Uttar Pradesh (W) +91 94 1202 4365
Uttarkhand +91 94 1202 4365

BSNL Head Office
Bharat Sanchar Bhavan, Harish Chandra Mathur Lane, Janpath, New Delhi
Tel: +91 94 4002 4365

BSNL Mobile Complaints Number – 198

DataOne Broadband:
1800 424 1600
Sancharnet Help Desk Service: 1957
CellOne all India Helpline: 1 800 180 1503, 1 800 180 1503
BSNL BroadBand Helpline: 1800 345 1504 1504, 1800 345 1504

View More Information...

Customer satisfaction rating
1%
Complaints
11833
Pending
0
Resolved
99
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Bharat Sanchar Nigam [BSNL] related photos (672)

Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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Bharat Sanchar Nigam [BSNL] — need last paid bill details

 giftincorp on Sep 23, 2017
Respected Management
Of Bharat Sanchar Nigam (BSNL).

request for provide me a last paid bill payment as early as possible, mobile number 9443708093. e-mail : info@giftincorp.online . i request you to consider this mail and do the needful as early as possible where as i can submit the bill for my IT returns as per the rules of Government of india

warm Regards...
Complaint comments  Read comments Complaint category Utility Services

Bharat Sanchar Nigam [BSNL] — selfcare portal tariff change request

 CA Sudhanshu Sharma on Sep 23, 2017
I am regd on selfcare portal for my ll 1334-225002. In past i could login to the portal and change the tariff plans for my broadband connxn but not the portal says to contact nearest csr to avail this facility.
Kindly let me know why it has been withdrawn and want to have this facility working so that i can change my bb plans as and when required without going to bsnl office everytime...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Bharat Sanchar Nigam [BSNL] — no reply/solution of complaints from bsnl

 naren.nik77 on Sep 23, 2017
BSNL has not provided us the services ( both landline & broadband was not working from 22/07/2017 to 31/07/2017) and we have made the above complaint ( also the mail was sent to bsnl portalhelpdesk) but there is no response till date. Last month we received call from BSNL executive that this amount will be refunded next bill but there is no refund in my current month bill.

Ref :complain no GUJ/CO/2017/4976 - 28/08/2017 - no revert received till date

Grievance Mail sent to : pgm_ahd_guj@bsnl.co.in 12/09/2017 - no revert received till date...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Bharat Sanchar Nigam [BSNL] — activation of hungama services without consent by fraud

 Pooja Gurwani on Sep 23, 2017
These people are scam. I got a call today by a representative of BSNL, she asked me whether my internet is working fine or not. I told her i had complained earlier this morning regarding internet problem. She asked to follow the procedure, as i kept asking questions she kept saying i should follow the procedure to raise customer complaint no. She asked my email id name and no. and asked me to msg BVAS on 56677 within seconds to this she cut the phone and emails starting popping up on my email id that-

-Thank you for showing interest in subscribing to Entertainment Unlimited @ Rs....
Complaint comments  Read comments Complaint category Telecommunications

Bharat Sanchar Nigam [BSNL] — blocking of bsnl sim card no. 9476260700

 Surajitbose on Sep 23, 2017
Dear Sir,
Today while I was coming in to Asansol by Patna Bilaspur Super Fast express, my mobile loaded with BSNL sim card no. 9476260700 was stolen from the train.
Request you to please block the above sim card immediately, with an intimation to the undersigned.

Yours faithfully

Surajit Bose
Chinakuri
Neamatpur
Asansol
Mb : 9425531809...
Complaint comments  Read comments Complaint category Security Services

Bharat Sanchar Nigam [BSNL] — deficiency in service -address change

 V.Ranganathan on Sep 22, 2017
Name ranganathan v
Phone no add-on card no 9445090473
A/c no
Old address g-4 aswamedha 119 (Old no 87) velachery road, guindy chennai 600043
New address block 112 flat h-1 jains green acres 91 darga road zamin pallavaram chennai 60043
Complaint docket no. Bsnl ;2i06778791
As i have moved to new location consequent to my selling the guindy plot request the change in address of billing. If not done, linking with aadhar maybe affected
Request early action...
Complaint comments  Read comments Complaint category Government Organizations

BSNL — amount debited from my savings account.. but, recharge not received

 thamimm on Sep 22, 2017
Sir,
I had recharge rs.444 data plan to my bsnl mobile no 8012777908.. The amount of rs.444 is debited from my SBI savings a/c (33666456858).. But, the recharge is not yet received so far.. So, I request you to recharge my mobile number 8012777908 to rs.444 data plan or refund my amount to my SBI savings a/c (33666456858).. State Bank Internet Banking, Transaction Ref No IGACBDZAW6, BSNL_Recharge_Ref No JSBI5675577647 for Rs.444.0 on 21-Sep-17 13:10...
Thanking you sir..
-with regards...
Complaint comments  Read comments Complaint category Telecommunications

Bharat Sanchar Nigam [BSNL] — recharge amount not credited

 Tara Singh Ghuman on Sep 21, 2017
An amount of rs 110 deducted from my sbi accout through bill desk on 20/09/2017 but not credited to my bsnl accout. Sbi transaction number isjsbi56722672181gacayfxi dated september 20 ; 2017. The state bank of india shows an amount of rs 119 withdrawl from my accout and credited to bsnl. But my bsnl account has not been credited with the same amout. You are kindly requested either to get the amount credited to my bsnl accout or refund the amount back to my bank account....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Bharat Sanchar Nigam [BSNL] — landline & broadband services

 welcome to Mayuri's Healthy kitchen & Healthy tips on Sep 21, 2017
Hi, worst experience, bsnl cut off our services as we didn't paid the bill, next day i paid the bill through paytm, now almost 3days we did not get any service from bsnl, still phone is dead & broadband server is off, whenever we are calling our local service providers bsnl office they are not giving proper response, some time they say some wire cutt off & etc... No one is taking our issue seriously.
Now will deactivate this service.
Worst experience...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Bharat Sanchar Nigam [BSNL] — unsubscribe hungama

 pratheema prabhu on Sep 21, 2017
I got a call from bsnl 7 8 months back. They said about some free music, free games, free movies. They asked for my email id and i gave it, i did not even subscribe to ur plan. But from that month my landline bill is above 3000. We dont even use landline. All this is because ur hungama plan. Who gave u permision to subscribe without our permission??? Please unsubsricbe it and refund oru money back...
Complaint comments  Read comments Complaint category Internet Services

Bharat Sanchar Nigam [BSNL] — landline broadband connection

 Peenal on Sep 20, 2017
I was using a bsnl combo broadband plan of 1199, but since we wished to upgrade to higher speed plan, we gave a written application in the camp branch of bsnl office in pune. We requested them to kindly activate broadband plan of 2841 which according to the online information, provides a speed upto 16mbps uphill 100gb.
However, a week after submitting the application we still didn't find any change in our internet speed. On calling the bsnl office, the front desk staff, mrs. Pandit tells me that its a technical issue and out of her scope of help. She tells me to contact mr. Vijayendra (Technically...
Complaint comments  Read comments [1]Complaint category Broadband

Bharat Sanchar Nigam [BSNL] — bsnl flower bazaar office in chennai - not processing ecs / auto debit request for monthly bills even after a month

 hxkrish2 on Sep 20, 2017
Bsnl flower bazaar office functions very pathetic. I'd posted a courier for establishing ecs (Auto debit payment) for my monthly bills. It reached them 29-aug-17 as confirmed by courier company. Today is sep 20th and they still have not activated ecs for my connection!! More harrowing than this is the fact that i can't reach to any of their staff in that office.

I've tried 044-25396633 (They said it is mobile section when i called first time. After that, i called thrice but they never picked call!!),
044-25397171 (A lady attended my first call and said i’ve to come in person!!...
Complaint comments  Read comments [1]Complaint category Landline & Home Phone Provider

Bharat Sanchar Nigam [BSNL] — regarding my frequent disconnection of my bsnl broadband network.

 M.Navin Goud on Sep 20, 2017
Sir,
I'm m. Navin goud from raichur, karnataka. My landline telephone no. Is 08532-297055.
I would like to inform to you that my bsnl broadband internet network is getting
Disconnected frequently, in the beginning it started to disconnect every two months,
Then every one month, then every fifteen days, then every ten days, then every week and
Now it is disconnecting every alternate day. Whenever i contact bsnl customer care
18003451504, they would assure me it will be rectified within 24 hours. I even complain that
It is disconnecting frequently....
Complaint comments  Read comments Complaint category Broadband

Bharat Sanchar Nigam [BSNL] — request to deactivate bsnl hungama services.

 Bhuvan Suresh on Sep 20, 2017
Sir/madam,

On 19.09.2017 at 3.17 p. M. When my son tried to open his e-mail, a security risk message was flashed and a four letter code word was sent to his mail asking him to send the code to number 56677 through his mobile. Believing it to be a code for e-mail security he sent it to the given number. But, immediately he received a call from the bsnl-hungama services telling him that they have activated bsnl-hungama services on our landline-broadband. Also he received messages on our mobile telling that they have activated the following:-

(1) bsnl-hungama service...
Complaint comments  Read comments [2]Complaint category Landline & Home Phone Provider

Bharat Sanchar Nigam [BSNL] — tapping of landline

 viker on Sep 20, 2017
1. I have strong doubt that my bsnl land line no 2459999 is being tapped. I have already submitted a complaint in this regard and i have received a call from the telephone department inquiring about the complaint. I was told that it is not possible to tap my landline. However what if some one who is an ex-employ of bsnl and have access to the exchange operator will definitely
Be able to listen to my conversation.

2. Subsequently my mother received a call from a lady saying she is calling from bsnl telephone exchange, wherein she inquired abt the complaint and was advising...
Complaint comments  Read comments [1]Complaint category Landline & Home Phone Provider

Bharat Sanchar Nigam [BSNL] — disconnection of landline service

 Sudharshini M.H on Sep 19, 2017
The bsnl selfcare portal doesnt have an option to request for discontinuation of landline services.
The phone is dead for over a month and still the rental bill comes. If the bill is not paid in time the connection will be barred from outgoing.
On making a telephone dead complaint there is absolutely no response.
The equipment lies dead for close to half of the year and by the time the service man comes and repairs, the billing cycle comes without the usage.
Unnecessary 700+ inr is being paid on this useless bsnl landline connection and with the same amount we will get...
Complaint comments  Read comments [2]Complaint category Landline & Home Phone Provider

Bharat Sanchar Nigam [BSNL] — puck code

 sharma v on Sep 19, 2017
My name is vinod kumar sharma and my mobie number is 7597210879 that want puck code which sim card number is 89915 99018 14101 0954 3

Right now phone not started without puck code therefore i request that please as earliest provide me above referred sim card's puck code.
I not know how i get puck code.

Please provide me puck code urgently.

Thanks...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Bharat Sanchar Nigam [BSNL] — poor maintenance service

 Sutinder Mahant on Sep 19, 2017
We have installed broad band, land line phone since last year and pay more than 5000/ rs but not use a single minute of broad band and not more than 40 days of land line due to very very poor service. Now last week i have given application for disconnected the broad band and very soon i will disconnected land line also. It is very bad experience of my life with bsnl....
Complaint comments  Read comments Complaint category Broadband

Bharat Sanchar Nigam [BSNL] — deactivation of mobile no. 9640020666

 stupid converse on Sep 19, 2017
My mobile no.9640020666 has been deactivated by ao (Tr) cellone for non payment of dues. I submit that i were outside the country from 3rdjune to 3rd september 2017. And could not get my communication thru. As the otp sent by my bank sbi could not be obtained in view of bsnl 's unilateral action. I paid all dues to bsnl on return including that of airtel (The mobile no. Was transported to bsnl few months back.) the ao is adament and said that i should procure allreceipts including airtel which is elusive. I request you to cancel the deactivated mobile and hence forth i will not be responsible for...
Complaint comments  Read comments Complaint category Mobile Service Providers

Bharat Sanchar Nigam [BSNL] — bsnl broadband not working and staff related

 shubham traders on Sep 18, 2017
I have a landline and a broadband connection of bsnl. From last two months i have a issue in broadband connection, i used to complaint in bsnl office in bapawar kalan tehsil sangod dist. Kota. But no one even listen to complaint. There is not proper staff in bapawar and most of the time the office remains locked. Plz solve the prblm for following details
Landline no. - 07450-265925
Name - chandra prakash gupta

Alternate no. - 77377-93707...
Complaint comments  Read comments Complaint category Business & Finances

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