Bharat Sanchar Nigam [BSNL] Customer Care
Bharat Sanchar Nigam Ltd.
Customer satisfaction rating: 1%
Submit a Complaint
11916
COMPLAINTS

Bharat Sanchar Nigam [BSNL] Customer Care

Bharat Sanchar Nigam Ltd.

Webpage:
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Address
Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath
New Delhi
New Delhi District
Delhi
India - 110001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
343
down
188
1800 345 1500
[Landline]
up
163
down
125
1800 345 1504
[Broadband]
up
93
down
76
1800 425 1957
[MPLS VPN]
up
23
down
32


Additional info
Assam +91 94 3502 4365
Andhra Pradesh (Hyderabad) +91 94 4002 4365
Andaman & Nicobar +91 94 3402 4365
Bihar +91 94 3102 4365, +91 94 3122 4365
Bengal +91 94 3402 4365
Chhattisgarh +91 94 2520 1234, +91 94 2520 1041
Chennai +91 94 4402 4365
Goa +91 94 2202 4365
Gujarat +91 94 2602 4365
Haryana +91 94 1602 4365
Himachal Pradesh +91 94 1802 4365
Jammu & Kashmir +91 94 1902 4365
Karnataka +91 94 4802 4365
Kerala +91 94 4702 4365
Kolkata +91 94 3302 4365
Rajasthan +91 94 1402 4365
Punjab +91 94 1702 4365
Madhya Pradesh +91 94 2502 4365, +91 94 2512 4365
Maharashtra +91 94 2202 4365, +91 94 2212 4365
Orissa +91 94 3702 4365
Tamil Nadu +91 94 4302 4365, +91 94 4402 4365
Uttar Pradesh (E) +91 94 1502 4365
Uttar Pradesh (W) +91 94 1202 4365
Uttarkhand +91 94 1202 4365

BSNL Head Office
Bharat Sanchar Bhavan, Harish Chandra Mathur Lane, Janpath, New Delhi
Tel: +91 94 4002 4365

BSNL Mobile Complaints Number – 198

DataOne Broadband:
1800 424 1600
Sancharnet Help Desk Service: 1957
CellOne all India Helpline: 1 800 180 1503, 1 800 180 1503
BSNL BroadBand Helpline: 1800 345 1504 1504, 1800 345 1504

View More Information...

Customer satisfaction rating
1%
Complaints
11916
Pending
0
Resolved
106
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Bharat Sanchar Nigam [BSNL] related photos (678)

Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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Bharat Sanchar Nigam [BSNL] — recharge prepaid number

 Vedraj10@gmail.com on Oct 22, 2017
My name is Pradeep Rajput and i am using SBI personal App and using this app i have recharged twice the amount 444 but my amount is lost
I recharged my bsnl mobile number 9406920059 by 444 rs twice and 444 rs debited twice. But no recharge done. msg received is
1. Request is under process... TID:UH24691867(Oper Ref: 1495653631)
2. Request is under process... TID:UH24815071(Oper Ref: 1496741854)...
Complaint comments  Read comments Complaint category Mobile Service Providers

Bharat Sanchar Nigam [BSNL] — money deducted but recharge was unsuccessful

 Winnie Lall on Oct 22, 2017
Hello,
On 18-10-2017, I tried recharging my BSNL mobile no. 8348305788 with Rs. 159 at 0856 hrs. through Paytm app. My money was deducted but recharge was not received. I was given the following details: Operator ref no.2285906834, Transaction Receipt Order no. 3990393785. I am not being able to make calls saying i have insufficient balance.
I also registered a complaint at BSNL customer care, the docket no. was 1J18346509 which was closed without resolving the issue. This letter was sent to BSNL appellate, Kolkata but so far they have not acknowledged my problem. BSNL is too irresponsible...
Complaint comments  Read comments Complaint category Mobile Service Providers

Bharat Sanchar Nigam [BSNL] — I need bsnl incoming call details

 Anish U on Oct 20, 2017
My land line number is 0481-2701268. I need the incoming call details on october 19th and 20th only. I need the call history of incoming calls history what i mentioned above. If i get that details it is very helpful for me. To my land line, i am getting so many fake calls that is disturbing very much. So i need to know who is calling and what they want. So mainly i got many fraud calls on oct 20th that's why i need the incoming calls details....
Complaint comments  Read comments Complaint category Telecommunications

BSNL — new landline and broadband connection

 Gsakhilgs on Oct 20, 2017
Iam akhil from kerala, thiruvananthapuram district. I had bsnl landline connection for past 10yers. But due to pwd works, the cable was damaged. So i complained to the bsnl exchange for the repairing works. But certain apathy has been notified from the side of bsnl employees, they doesnt solve my issue. So i disconnected my landline and apply for a new broadband and landline combo before two weeks. But till now they doest call me or do any necessary steps for my connection. So i again visited my nearest telephone exchange. They told me that the workers are at different places when they will come,...
Complaint comments  Read comments [2]Complaint category Landline & Home Phone Provider

Bharat Sanchar Nigam [BSNL] — stopping service without prior information

 Ismail M bob on Oct 18, 2017
Der sir / madam

I am using bsnl 395 plan according to plan there is 60 days calls and data service but they suddenly stomped service without information. But when i inquired they are telling companies black out day for two days for depawali festival. But when i inquired for this plan ie 395 they didn't tell this not going to work in black out days and they didn't mentioned in terms and condition and i'm getting useless response from customer service center. Even though such black out day is there they would have informed me earlier i would have planned for somthing...
Complaint comments  Read comments [2]Complaint category Telecommunications

Bharat Sanchar Nigam [BSNL] — dual payment of data pack.

 rptkan on Oct 18, 2017
I have bsnl prepaid number (9451287700), kanpur (Up).
On oct 17, i was paying for svt444 through free-charge platform, i canceled the payment, as could not get otp from my banker and processed it again freshly and successful transition was carried out.
I got sms from bsnl that the payment has been done twice, vide order id nos : fcva171017675177292 and fcva171017675176986 and subsequently the money has been detected also.
You are requested to refund the excess amount received or extend the validity period to 180 days....
Complaint comments  Read comments [3]Complaint category Government Organizations

Bharat Sanchar Nigam [BSNL] — vas services money deduction

 SRIKANTH DUBBA on Oct 18, 2017
Hi
My mother using a mobile with bsnl sim,
She is uneducated, she don't know the service to use. Bsnl providers activating services and deducting her balance. Recently i came to know that she had a service from so many days and from bsnl they are deducting her balance as she recharges. So how it is justified to deducting balance for the act she don't done.
In this way, they are deducting so many people money who are illiterate.
Stop these type of service to earn money on poor old people...
Complaint comments  Read comments [3]Complaint category Unauthorized charges

Bharat Sanchar Nigam [BSNL] — reactivation of sim regarding

 Babu Solaimuthu on Oct 17, 2017
Dear sir/ madam,

I am k. S. Babu from mettur dam, salem dist.
My bsnl mobile no. 9442735731. Past one week my bsnl mobile was not working due to what reason i didn't know. (May be not register of aadhar)
So, please activate my bsnl mobile no. For further communication.
(My contact mobile no. Is 9994733486 and my mail id's are psbabukutty@gmail.com/ps_babu27@yahoo.co.in

Thanking you
K. S. Babu...
Complaint comments  Read comments [3]Complaint category Employees

Bharat Sanchar Nigam [BSNL] — recharge cancellation

 Sincymol on Oct 17, 2017
I have recharged mobile 8078717254 on 10-17-2017 for rs :149 and want to cancel that recharge asap. I have done recharge through paytm but paytm customer care is telling they cant do anything as payment is already went to bsnl operator. I tried to call bsnl customer care but i didn't get proper response from their side and they are totally irresponsibly handling all the customers. So requesting you to please handle my request and repay my amount....
Complaint comments  Read comments [4]Complaint category Mobile Service Providers

Bharat Sanchar Nigam [BSNL] — surrender of bsnl postpaid sim

 krishan kumar kalyan on Oct 16, 2017
My post paid sim for which i requested to disconnect two months ago not yet disconnect and bill is still coming. The vidhyarayapura (Bangalore) bsnl office from where i had taken sim post paid requested to discontinue on written application, but they denied to take it and advised not to clear bill and tell that is will automatic discontine when it cross the limit of security amounts. Please advise me what to do now....
Complaint comments  Read comments [5]Complaint category Other

Bharat Sanchar Nigam [BSNL] — non refund of security deposit on surrendering of bsnl landline telephone.

 velagapudies on Oct 16, 2017
I, velagapudi nageswara rao, resident of plot number 17, esswar villas, nizampet road, kukatpally, hyderabad - 500090 have surrendered the bsnl land line telephone connection bearing number 040 - 23893870 on 23.01.2017, and submitted the application duly completed. My bank account details along with a 'cancelled cheque' was also enclosed to the cancellation application as desired by the bsnl authorities.

Also, my bsnl customer id was 4000678497 and account number was 9000678507.

The refund is still pending with bsnl authorities since 9 months and all my reminders and...
Complaint comments  Read comments [6]Complaint category Telecommunications

Bharat Sanchar Nigam [BSNL] — unwanted activation of add on service —

 asmitakul67 on Oct 15, 2017
My bsnl landline no. Is +91 231 2320105. On this no. A call received 2-3 days back and asked about broad band service. I told @ speed problem. As we are residing near telephone exchange my husband asked the caller about identification. Caller explained @ bsnl broadband but never asked about add-on like hungama. He asked about registration of mobile and gave the no. Of my mobile. Without consent and need they send the message of activated add-on and send message of so.
Please de activate hungama and any other activated add on service from my land line no. (+91) (231) 2320105....
Complaint comments  Read comments [5]Complaint category Broadband

Bharat Sanchar Nigam [BSNL] — my landline telephone no. 0751-2470474

 Sasidharan Menon on Oct 15, 2017
Due to my transferring job i have surrendered my landline telephone no. 0751-2470474 and deposited instrument with bsnl office at goleka mandir (Gwalior-madhya pradesh) in august 2017. Also i have deposited the due amount as per their demand but till date not received my security amount. Please get the same as early as possible. My name is mrs uma sasidharan, my said phone was installed at fm-277 deen dayal nagar, gwalior-474005. My present contact number 07063586571....
Complaint comments  Read comments [2]Complaint category Telecommunications

Bharat Sanchar Nigam [BSNL] — frequent landline complaint

 Lalita Prasad on Oct 14, 2017
I have been allotted landline number 2666727, and the broadband service and even landline is giving nightmares to me. Many a time, it has been brought to the concerned authorities but of no use.
Instrument provided by bsnl is giving much trouble and complaint regarding this has been registered continually
Instrument provided in replacement is also has the same problem. I am unable to received and make calls
But i am forced to pay the monthly bill amount
If this is the case, i shall be forced to get the connection disconnected...
Complaint comments  Read comments [2]Complaint category Internet Services

Bharat Sanchar Nigam [BSNL] — refund of security deposit mobile no 7588446306

 Rupesh Dhure on Oct 14, 2017
To
Accounts officer mumbai
Bsnl

Sub: refund of security deposit mobile no 7588446306

Sir, i have surrendered my mobile no 7588446306 i requested to refund the amount to the present address till date i did not get the refund amount. Please arrange refund amount of the balance amount without further delay.

Thanking you.

Rupesh
9594268306...
Complaint comments  Read comments Complaint category Business & Finances

Bharat Sanchar Nigam [BSNL] — landline bill payment failure

 premaraj on Oct 14, 2017
I've paid my landline bill (September 2017) online through bsnl portal. First time it showed page unavailable after the transaction and when i checked the bill is still unpaid. So i did it for another time. Now ₹1220 has been debited from my account but the bill payment status shows 'pending'. Please do something immediately. The transaction id:fcdr1310171705218 & fcdr1310171705589...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

BSNL Madurai — broadband not working

 sathiyabal on Oct 14, 2017
Of late, there have been frequent problems in bsnl broadband service to my land line number (0452) 2522526. The trouble started in the middle of september, 2017. Most of the time it is totally out of order or it is sporadic. Whenever i make a complaint i promptly get the complaint register number promptly sent to my registered mobile number. Some technician from bsnl would call me after some time and set right the fault. After a few hours it is status quo, either the line is dead or if at all it works, then sporadically the broadband service would be on and off, causing annoyance. The same story...
Complaint comments  Read comments Complaint category Broadband

Bharat Sanchar Nigam [BSNL] — not able to access email account

 Srinivasa Bagade on Oct 14, 2017
I was holding land line connection with phone no 08221-225608 with broadband and email id brsrinivasa@bsnl.in connection.

On 01.04.2017 i have migrated from land line to ftth connection with the same email id assigned.

Since then i am not able to access my email id "brsrinivasa@bsnl.in"

Several attempts to retrieve is failed and has been adviced to contact nos. Also not fetched the result.

Needs help to retrieve access to email id "brsrinivasa@bsnl.in"

Thanks and regards
B r srinivasa....
Complaint comments  Read comments Complaint category Telecommunications

Bharat Sanchar Nigam [BSNL] — bsnl broadband bsnl - broadband cancellation request

 prannav w on Oct 13, 2017
I am parag a wani residing in bangalore and having broadband connection, with the telephone number 23145602.

Because of my job purpose i have to leave bangalore, so i need your support to disconnect broadband connection and give the disconnection information, and the final bill towards the above said telephone number at the earliest from your esteemed organisation.

Looking forward with kind response.

Thanking you
Sincerely,
Parag...
Complaint comments  Read comments Complaint category Employees

Bharat Sanchar Nigam [BSNL] — improper network in our location

 Shubit Kumar on Oct 13, 2017
Respected sir,
Subject : requesting for a new bsnl tower installation in miyaru — puduvettu

Miyaru is a locality in puduvettu village of belthangadi taluk, dakshina kannada district, karnataka. Which is about 10kms from famous temple 'sri kshetra dharmasthala'. This area has a temple which have history of 300 years, and average population of 5000 including students.

As the locality does not have any cellular cell site/mobile tower we are getting difficult to connect outer world. The locality have a temple and two schools, the devotees those who come to...
Complaint comments  Read comments Complaint category Telecommunications

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