Bharat Sanchar Nigam [BSNL] Customer Care
Bharat Sanchar Nigam Ltd.
Customer satisfaction rating: 1%
Submit a Complaint

Bharat Sanchar Nigam [BSNL] Customer Care

Bharat Sanchar Nigam Ltd.

Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath
New Delhi
New Delhi District
India - 110001

Customer Care Phone Numbers and Contacts

1800 180 1503  [Mobile]
1800 345 1500  [Landline]
1800 345 1504  [Broadband]
1800 425 1957  [MPLS VPN]


Additional info

Assam +91 94 3502 4365

Andhra Pradesh (Hyderabad) +91 94 4002 4365

Andaman & Nicobar +91 94 3402 4365

Bihar +91 94 3102 4365, +91 94 3122 4365

Bengal +91 94 3402 4365

Chhattisgarh +91 94 2520 1234, +91 94 2520 1041

Chennai +91 94 4402 4365

Goa +91 94 2202 4365

Gujarat +91 94 2602 4365

Haryana +91 94 1602 4365

Himachal Pradesh +91 94 1802 4365

Jammu & Kashmir +91 94 1902 4365

Karnataka +91 94 4802 4365

Kerala +91 94 4702 4365

Kolkata +91 94 3302 4365

Rajasthan +91 94 1402 4365

Punjab +91 94 1702 4365

Madhya Pradesh +91 94 2502 4365, +91 94 2512 4365

Maharashtra +91 94 2202 4365, +91 94 2212 4365

Orissa +91 94 3702 4365

Tamil Nadu +91 94 4302 4365, +91 94 4402 4365

Uttar Pradesh (E) +91 94 1502 4365

Uttar Pradesh (W) +91 94 1202 4365

Uttarkhand +91 94 1202 4365

BSNL Head Office

Bharat Sanchar Bhavan, Harish Chandra Mathur Lane, Janpath, New Delhi

Tel: +91 94 4002 4365

BSNL Mobile Complaints Number – 198

DataOne Broadband:
1800 424 1600

Sancharnet Help Desk Service: 1957

CellOne all India Helpline: 1 800 180 1503, 1 800 180 1503

BSNL BroadBand Helpline: 1800 345 1504 1504, 1800 345 1504

View More Information...

Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Bharat Sanchar Nigam [BSNL] related photos (677)

Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Sort by:

Bharat Sanchar Nigam [Bsnl] — recharge top up for r s.550. 00 for mobile number 9490701141 - not credited - reg

 MADHUKAR PILLI on Jan 22, 2019
My phone number [protected]. I am in Vennila + Plan. I am using this mobile number for the past 12 years. SO far this type of trouble I have not received.
I recharged through internet banking for Rs.550.00 for bsnl mobile number [protected] on 22.01.2019 at 20.00 hrs. Amount debited from Bank but
not credited in phone.
I have to get credited for Rs.575.00.But not received any amount in my phone....
Complaint comments  Read comments Complaint category Banks

Bharat Sanchar Nigam [Bsnl] — wrong recharge - reg,.

 Sri Govindaraj on Jan 22, 2019

i had been wrongly recharge to my relative no. [protected] . Actually he told me to recharge the amount 99/- but i was recharge the amount 98/- so kindly reversal the transaction. The track id no. Is [protected]. Kindly do the needful please.

kindly do that any way because it is very helpful to my carrier and customer.

please do the needful. please....
Complaint comments  Read comments Complaint category Family & Relationships

Bharat Sanchar Nigam [Bsnl] — refund of deposit from bsnl

 Venkatesh@70 on Jan 22, 2019
I surrendered my landline number[protected] on July 21, 2018 and also the instrument and got the acknowledgement. Being a Senior Citizen of 70 years and relocated to Pune, I had requested them to clear my refund asap.
Till today I have not received the payment even after seven months. I paid the deposit 40 years back just imagine.

I have contacted the exchange accounts department and was informed that the papers have gone for payment in the month of September 2018 and still lying unpaid.
I registered my grievance vide Docket number MHR/CO/2018/14417...
Complaint comments  Read comments [1]Complaint category Other

Bharat Sanchar Nigam [Bsnl] — non receipt of superannuation pension

 Ricky Bhambri on Jan 21, 2019
Respected sir
I received ppo number [protected]
Dated 15.10.18
Issued by the senior accounts officer pension
Office of CCA department of telecommunications govt of india
Punjab telecom circle chandigarh
Received through my sbi branch ferozepur on dated 5.12.18 and all the formalities completed including life certificate, account passbook number [protected],
And undertaking under sign of the notary.
And ppo copy submitted to the bank on dated 6.12.18. I smt ravinder kaur have retired on dated 31.8.18 but still no any pension credit to...
Complaint comments  Read comments Complaint category Banks

Bharat Sanchar Nigam [Bsnl] — non refund of security amount against surrendering wimax connection on Jan 21, 2019
I have surrendered my wi max c. P. E. As per details given below:-

Name: u s bisht
Received cpe no. 98f537c670d9
Against wi max a/c no.[protected]
Date : 03.05.2017

It is regret to inform you that despite of my repeated requests the amount has not been refunded till date.

Request for refund the same at the earliest.

U. S. Bisht
C/o sports authority of india
Sarojini nagar
Kanpur road, lucknow - 226008
Mob no. [protected]...
Complaint comments  Read comments [1]Complaint category Broadband

Bharat Sanchar Nigam [Bsnl] — unable to send the port message to 1900

 micheal devaselvam on Jan 21, 2019
I tried to send port message to 1900 from my BSNL number by using format port to port to jio. How ever the messages are not being sent, it shows sending failed. I have tested sending messages to other numbers and it works but messages sent to 1900 are being blocked. I have talked to idea customer care who repeatedly states that they couldnt find any reasons why port messages wouldnt be delivered. Please help...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Bharat Sanchar Nigam [Bsnl] — signal drops since few days

 SOURABH DHUMALE on Jan 21, 2019
Since few days I'm having issues with the 3g data. Inside house the network is nil. And sometimes it doesn't even work outside. I contacted customer care also but it doesn't seem to work. I even tried apn settings and also removed the sim and inserted again. I'm facing a lot of problems due to this. I think it's because of less towers here, but it is a government run service and they should not be such issues to customer. Please rectify this issue as soon as possible....
Complaint comments  Read comments Complaint category Telecommunications

Bharat Sanchar Nigam [Bsnl] — bad service of bsnl broadband

 Sachin Binoy on Jan 20, 2019
I'm using a bsnl broadband service for past three years. The customer service is pathetic. There is no support provided by them during weekend.

I have a connectivity problem since past one month and raised n number of complaints with the 24/7 customer support. But there is no response for resolution. When i call the number, they say they will take immediate action but the problem is still there.

I'm paying the bill without utilizing the service and i recommend not to go to bsnl for any service based on the bad service experience.

I wonder why the govt...
Complaint comments  Read comments [1]Complaint category Broadband

Bharat Sanchar Nigam [Bsnl] — correction of my billing address

 smtotey on Jan 18, 2019
General manager
Bharat sanchar nigam limited
Bangalore telecom district

Regarding: correction of billing address of telephone number[protected]/ customer id: [protected]

Dear sir,

Please refer my telephone number[protected] and customer id [protected]. The pin number of billing address on the telephone bill is incorrect and need correction. Current address is as follows:

Dr. Satish totey
Flat no cb-2-2035, 3rd flo
Sobha jasmine
Outer sarjapur ring road
Complaint comments  Read comments [2]Complaint category Landline & Home Phone Provider

Bharat Sanchar Nigam [Bsnl] — lucknow

 pandey ruchita on Jan 18, 2019
Hello sir/mam

Mera naam ruchita pandey hain lucknow mai lalbhag se hun, humne bsnl ka land line lagwaya tha 2017 main or july 208 tak ka payment bhi jama hain par acanak kharab hone ke wajese humne complain bhi karwaya tha bsnl office main or koi aaj tak nahi aaya... Or bill increase hota ja raha in humne band karne ke liye application likha or land line jama bhi kara diya or bola ki payment maf kar dijiye thoda bohot ho toh de bhi du par 9554 hain or wo log meri koi bhi help nahi kar rahe hin please aap kijiye jaldi se jalidi...
Complaint comments  Read comments [1]Complaint category Digital Cameras

Bharat Sanchar Nigam [Bsnl] — no 3g signal, please help

 Fun Tv on Jan 18, 2019
I converted 2g sim to 3g. But in the centre of the city, the signal is full and fast internet. But in the last colony of bhupalpally (Krishna colony) has no 3g signal, if we come out (Out of 4, 1 signal bar is showing) and the internet speed is 2kb/s. Please help the district, compulsory signal must be provided. Please make it better.

Address : krishna colony, bhupalpally, jayashankar bhupalpally dist.

Complaint comments  Read comments Complaint category Telecommunications

Bharat Sanchar Nigam [Bsnl] — lost sim card of bsnl

 parkashram5578 on Jan 17, 2019
I am ram parkash. I have lost my wife's that mobile my sim has been also lost. I am writing complaint on behalf of her. This sim card and mobile was lost on 16 jan 2019. It was lost during travelling. So kindly register my complaint. Tell me about further actions to be taken so that i can get my sim back or i can clone sim to continue with same number

Date of incident-16jan2019

Client no-[protected]

Description-lost in travelling....
Complaint comments  Read comments [3]Complaint category Mobile Handsets

Bharat Sanchar Nigam [Bsnl] — no signal mnp

 champy000777 on Jan 17, 2019
Recently i ported my number [protected] to bsnl but i am not getting signals from 2 days since my number ported i also go to bsnl office phase2 urban estate dugri ludhiana but they didnot resolve my problem also talked very rudely they are not helping they are also not changing my sim my number is 15year old because of ur bad staff i am losing my work fix my number my alternate no.[protected]...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

BSNL Wimax — refundable deposit not yet received past 7 months

 fassss on Jan 15, 2019
The account no is[protected].

Last year june 2018. I disconnected the wimax services and surenderred the wimax instrument at the bsnl office in chalakudy.

I have a refundable deposit of rs3250.
I have submitted all the required documents, application and bank details to the chalakudy office.

It is past 7 months after disconnection, till date i have not received my refundable deposite amount. Please kindly look into this matter and credit the amount to my bank acount the details which i have aleady submitted to the office.
Thanking you
Complaint comments  Read comments [5]Complaint category Landline & Home Phone Provider

Bharat Sanchar Nigam [Bsnl] — unauthorised payment by bsnl from my prepaid account

 imskmishra on Jan 15, 2019
Unauthorised money is being deducting from my pre paid mobile several times in the name of services by 57171. I sent a sms stop to 57171 but till now it is continued. I wish to inform you to stop deducting amount from my mobile +91-[protected] with immediate effect other wise i shall be compelled to go to the consumer court and will change the cellone service provider from my mobile.
I have not activated any service and bsnl has no authority to pay.
It is a case of fraud....
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Bharat Sanchar Nigam [Bsnl] — area internet issue

 Lovlit on Jan 15, 2019
Sir, bsnl internet proper work nhi kr raha h humara area kachchi sadak lal darwaza mathura uttar pradesh h. Sir es area m pechle 6month s internet ki speed nhi aa rahi jiski complaint bsnl office m bhut bar ki lekin unhone humari complaint or work nhi kiya. Jiski bajah s area k sbhi bsnl customer ko problem face karni pad rahi h. Apse request karte h ap humari problem ko apni problem samj kr action loge....
Complaint comments  Read comments [4]Complaint category Mobile Service Providers

Bharat Sanchar Nigam [Bsnl] — my ll telephone out of order since 22.11.2018

 morolium1 on Jan 14, 2019
Dear sir,

This letter is to inform you that our landline number i.e.[protected] is out of service since a long long back ie. November 2018, we have registered our complain regarding the same many times but we did not get any feedback or revert on the complain. The complain number given to us is [protected].

This is very disappointing to us as many important work gets hamper. Now we are in the month of January still the situation remains same, as a customer this is the most ridicules thing.

Kindly take this into account that, As the service was unavailable...
Complaint comments  Read comments [2]Complaint category Landline & Home Phone Provider

Bharat Sanchar Nigam [Bsnl] — receiving bill even after the broadband connection is disconnected

 shiv4aaaa on Jan 14, 2019
I had submitted the request to close my connection on 10th dec 2018 (Paid money for complete month). Now, jan month bill has also been generated and today only i got jan'19 month bill.
I had shifted to new location because of which i had asked for disconnection.

In attachment i have added receiving of my application, dec'2018 month payment receipt and jan'2019 month bill.

Please do necessary action....
Complaint comments  Read comments [3]Complaint category Broadband

Bharat Sanchar Nigam [Bsnl] — several time informed about bsnl connection is not working to kalputtur, katpadi.

 Peter Samuel Raj on Jan 13, 2019
I have informed the about internet connection several time past six months not working nearing to katpadi, kalputhur area. Bsnl office. I dont like tell this that that but check about my usage i am not satisfied about internet connection please kindly cancel the internet conncection.

Account no.[protected]


Thank you

Complaint comments  Read comments Complaint category Other

Bharat Sanchar Nigam [Bsnl] — excess billing due to hungama

 kannadas an on Jan 11, 2019
My landline number is[protected]
We are receiving bills with an unwanted package hungama since feb 2018, we found it and complained to our nearest bsnl office and no action is being taken so far, at last i sent a mail to and waiting for the appropriate reply to wave the excess amount charges from us, the total amount up to dec-2018 is rs. 5082.11....
Complaint comments  Read comments [1]Complaint category Landline & Home Phone Provider

Recently Discussed

(4 minutes ago)
Bnpl Sp Hub Manipal
sbi atm card
(6 minutes ago)
Axis Bank
Fraud transaction
(8 minutes ago)
Bharat Gas
Delayed delivery
(12 minutes ago)
item not received from
(16 minutes ago)
DTDC Courier & Cargo
parcel not delivered yet -case no. 13545375

Featured Complaints