Bharat Sanchar Nigam [BSNL] Customer Care
Bharat Sanchar Nigam Ltd.
Customer satisfaction rating: 2%
Submit a Complaint
10616
COMPLAINTS

Bharat Sanchar Nigam [BSNL] Customer Care

Bharat Sanchar Nigam Ltd.

Website:
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Address
Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath
New Delhi
New Delhi District
Delhi
India - 110001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 180 1503  [Mobile]
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503
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288
1800 345 1500  [Landline]
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233
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185
1800 345 1504  [Broadband]
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132
down
115
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34
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53
1800 425 1957  [MPLS VPN]
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28
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50

Phone:
Phone:
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82
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79

Additional info

Assam +91 94 3502 4365

Andhra Pradesh (Hyderabad) +91 94 4002 4365

Andaman & Nicobar +91 94 3402 4365

Bihar +91 94 3102 4365, +91 94 3122 4365

Bengal +91 94 3402 4365

Chhattisgarh +91 94 2520 1234, +91 94 2520 1041

Chennai +91 94 4402 4365

Goa +91 94 2202 4365

Gujarat +91 94 2602 4365

Haryana +91 94 1602 4365

Himachal Pradesh +91 94 1802 4365

Jammu & Kashmir +91 94 1902 4365

Karnataka +91 94 4802 4365

Kerala +91 94 4702 4365

Kolkata +91 94 3302 4365

Rajasthan +91 94 1402 4365

Punjab +91 94 1702 4365

Madhya Pradesh +91 94 2502 4365, +91 94 2512 4365

Maharashtra +91 94 2202 4365, +91 94 2212 4365

Orissa +91 94 3702 4365

Tamil Nadu +91 94 4302 4365, +91 94 4402 4365

Uttar Pradesh (E) +91 94 1502 4365

Uttar Pradesh (W) +91 94 1202 4365

Uttarkhand +91 94 1202 4365



BSNL Head Office

Bharat Sanchar Bhavan, Harish Chandra Mathur Lane, Janpath, New Delhi

Tel: +91 94 4002 4365



BSNL Mobile Complaints Number – 198



DataOne Broadband:
1800 424 1600

Sancharnet Help Desk Service: 1957

CellOne all India Helpline: 1 800 180 1503, 1 800 180 1503

BSNL BroadBand Helpline: 1800 345 1504 1504, 1800 345 1504



View More Information...

Customer satisfaction rating
2%
Complaints
10616
Pending
0
Resolved
160
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Bharat Sanchar Nigam [BSNL] related photos (750)

Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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Bharat Sanchar Nigam [Bsnl] — mnp rejected

 knowledgeplus on Nov 10, 2019
Sir i want to port my number to airtel but it always get rejected due to contractual obligation violation. But i have cleared all dues and i have no dues. Still its getting rejected and rejected. I have tried it five times but it always got rejected. Sir i have wasted 160 rs till getting no benefit\
First time i tried to switch to idea but got rejected
Then in airtell 2 times and got rejected
Then 2 times recently and again got rejected
Sir please help me...
Complaint comments  Read comments Complaint category Telecommunications

Bharat Sanchar Nigam [Bsnl] — not receiving bills

 Umesh L.V on Nov 8, 2019
Dear sir/madam

Telephone number of[protected] registered company name airtech engg (Umesh l v) contact number [protected] from past three months we are not receving bill copies to pay telephone bills kindly send us bills do needful send the bill to below address of # 606 4th b cross 8th main rpc layout vijayanagar bengaluru-560040

Thanks & regards
Rajeshwari...
Complaint comments  Read comments [1]Complaint category Landline & Home Phone Provider

Bharat Sanchar Nigam [Bsnl] — telephone landline dead

 Jaba Rajguru on Nov 8, 2019
My mother is old and is 84years of age. Our phone landline[protected] is not working for last 7 day s. The telephone is her life line
I hav e logded an complain online to bsnl 5 days back. The telephone doenot have adial tone, and comes engaged always i request the concerned authorities to repair the connection as soon as possible.
Dr j rajguru...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Bharat Sanchar Nigam [Bsnl] — disconnect the bsnl, broadband and landline but still getting the bills generated

 ajin lin on Nov 8, 2019
I had personally gone to the bsnl office in tambaram, chennai and gave a written statement to disconnect my bsnl connection on august, and the order was issued to the vandalur branch office on the same day, and was informed that the deposit amount would also be sent as cheque.

But still am getting the bills generated every month.

Let me know if anyother details required...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Bharat Sanchar Nigam [Bsnl] — ftth phone 0120-2984524 bsnl ftth is down

 Priti_Arya on Nov 8, 2019
Dear sir/madam

I would like to bring to your kind attention the following :

Our internet connection is down from last 2 days and in spite of followup no action is happening.
Ffth, in general, is not stable and keeps going up and down.
This was also down for 5 days at the time of deepawali.

May i request your urgent help otherwise we need to think about alternatives.

Regards,
Priti arya...
Complaint comments  Read comments [2]Complaint category Broadband

Bharat Sanchar Nigam [Bsnl] — money deducted but recharge not done

 Durgabaladurga on Nov 7, 2019
My outgoing services were stopped although I have balance due to expiry date. So I have done 36 rupees per second plan recharge for my plan extension on 7/11/2019. I made this transaction on BSNL app and made payment through PHONE PE UPI. It was shown that the recharge was successful and the transaction id is P1911071454064552863139 and Bank ref no is[protected]. But I didn't get any message from BSNL about the recharge and when I try to make a call it is still saying that my outgoing services were stopped and will be continued after recharge although I have balance in it. Please resolve this...
Complaint comments  Read comments Complaint category Telecommunications

Bharat Sanchar Nigam [Bsnl] — plan extension recharge successful but plan not extended

 Durgabaladurga on Nov 7, 2019
My outgoing services were stopped although i have balance due to expiry date. So i have done 36 rupees per second plan recharge for my plan extension on 7/11/2019. I made this transaction on bsnl app and made payment through phone pe upi. It was shown that the recharge was successful and the transaction id is fbl[protected]pgsm[protected]. But i didn't get any message from bsnl about the recharge and when i try to make a call it is still saying that my outgoing services were stopped and will be continued after recharge although i have balance in it. Please resolve this problem as soon as possible...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Bharat Sanchar Nigam [Bsnl] — worst ever signal

 karthikranadheer on Nov 7, 2019
Iam living in a village called as m. P. R. Dam which is in garladinne mandal, anantapur district locate in andhra pradesh. There is a signal tower of bsnl just back side of my house, but still there wont be any signal for bsnl mobile users. Such a shame for bsnl for not maintaining signal towers properly. Rectify this as soon as possible. There are minimum 200 customers from my village and you guys are just troubling your customers by not maintaining your signal towers properly.in times of power cut there is no back up for that signal tower. Such a worst telecom service from you guys....
Complaint comments  Read comments Complaint category Broadband

Bharat Sanchar Nigam [Bsnl] — unnecessarily charging [Resolved]

 [email protected] on Nov 6, 2019
Hi,
I have recharged my phone with the annual package and is about to expire on 26th Jan, 2020.
But now sice the past 8-10 days, BSNL is charging me for both incoming and outgoing calls and even the Internet is not working. I tried contacting the customer care, but no communication was established between us.

I request you to please look into the matter and contact me as soon as possible....
Complaint comments  Read comments Complaint category Mobile Service Providers

Bharat Sanchar Nigam [Bsnl] — text messages from 650500 and others advertisements

 RohitK001 on Nov 5, 2019
My contact number is [protected].I am receiving at least three to four messages from 650500 everyday, Which I haven't subscribed at all. Many times I have tried to stop it. all the ways of trial to stop those messages, even DND, STOP etc. failed miserably. I do have attached photo/screenshot for your perusal. Please go through it.I have no option left other than requesting you.
Kindly help for the same....
Complaint comments  Read comments Complaint category Other

Bharat Sanchar Nigam [Bsnl] — landline security deposit not received so far

 Rama Narayana Muddu on Nov 5, 2019
Security deposit for my land line no:[protected] not received so far even after lapse of several months.. When i requested again they sent a message as show. Below.

Dear customer, your landline bill for rs.-1987/- against billing account number [protected] & phone no [protected] has been generated on 01-oct-2019. Pay by date is 13-nov-2019. To view bill, click: https://mybillview.bsnl.co.in/DL_SZ/webresources/app/htmlformat?ke=2110201916060... please ignore if already paid.

So kindly send me the security deposit amount soon...
Complaint comments  Read comments Complaint category Government Organizations

Bharat Sanchar Nigam [Bsnl] — removing of a particular caller tune

 Shivi Diksha on Nov 3, 2019
Please remove wang da naap, taare from my account and i am trying to contact your phone for dialer tones but the number 56700 is not responding to shuffle management everytime its hanging up and yes i am not recieving an sms from your company for confirmation of deletion. It takes too much time for a caller time to get activated. This tging makes me to think about porting my number sir. Please solve the issue soon and i shall be highly thankful to you if you pay your kind attention towards this matter as i have been trying too long for this thing to be changed....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Bharat Sanchar Nigam [Bsnl] — mobile tower request

 Vinu b on Oct 31, 2019
Dear sir please note i am come from village called yalavalli, it come under mirjhan gram panchayath kumtataluk uttara kannada dist karnatak, we have facing the communication problem because we have no telephone connection (Cable cut at the time o[censored]pgrading the road 2 years back), there is no mobile tower. Surrounding 10 to 15 villages facing the same problem i request you please install the tower inyalavalli mirjhan gram panchayath area it helps us regards vinayak bhat at yalavalli po nilkod tq. Kumta uttarakannda...
Complaint comments  Read comments [1]Complaint category Telecommunications

Bharat Sanchar Nigam [Bsnl] — phones not working for last 3 months even after regular bill payment

 k_talwar on Oct 30, 2019
I want to bring to your kind notice that for last three months our all 3 telephone no. S – 2644053/54/55 are dead.
Our customers have number of times complained to us that whenever they try to connect our phones, they are not working. We are facing number of problems resulting into major losses in business.
We have registered more than 5 times still problem not been rectified.

With present circumstance it has become very difficult to run the business. I request you to direct your staff to take a prompt action in this matter at urgent basis since we cannot wait for...
Complaint comments  Read comments [2]Complaint category Telecommunications

Bharat Sanchar Nigam [Bsnl] — bsnl sms are not outgoing

 Rahul Mapsekar on Oct 30, 2019
Tejesh alias rahul mapsekar-[protected]
Rajesh mapsekar - [protected]
As i complain in bsnl service center as they dint took any action

I have two bsnl prepaid connection have no outgoing sms service for last one year. My number is - [protected], [protected]
Please solve my issue as i am in urgent and i cant send sms to anyone please take the action
I hope you will sovle my issue...
Complaint comments  Read comments [1]Complaint category Other

Bharat Sanchar Nigam [Bsnl] — my bsnl prepaid number stopped working. no signal

 ಪಲ್ಲವಿ ಎಂ on Oct 30, 2019
My bsnl number [protected], is not working from around a month. There is no sign of signal shown in mobile.
I couldn't not use the number from so many days. As this number is important please let me know what is the issue.
I have been trying to reach you, but no response from your end. Please help.
Please call on [protected].
Kindly resolve as soon as possible....
Complaint comments  Read comments [4]Complaint category Mobile Service Providers

Bharat Sanchar Nigam [Bsnl] — outgoing sms is not working

 thush0909 on Oct 30, 2019
I have enough balance in my prepaid bsnl sim and i also have added a message booster plan to it. Yet i am unable to send any messages from my bsnl sim to any other sim. I have already checked the message centre number and it is correct. I am from tamil nadu. I have been trying to reach bsnl customer care for 2 days, ut there is no response from their side as well. The call is not being diverted to their customer care division at all...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Bharat Sanchar Nigam [Bsnl] — regarding unwanted caller tune.

 Anousha Agrawal on Oct 29, 2019
There is a unwanted caller tune on my phone which I want to remove which I have not put it on my phone I have also write messaging to 56700 with a code but it is not happening I want to remove it as soon as possible to please remove the unwanted caller tune which I have not put on my phone please remove it.I did not put the caller tune on my phone I don't know how it is put on my phone I want to remove the caller tune as soon as possible so please remove the caller tune because it is not good and I have not put it on my phone....
Complaint comments  Read comments Complaint category Other

Bharat Sanchar Nigam [Bsnl] — phone dead since 01 oct 19

 kamal64 on Oct 28, 2019
My broadband no at dehradun[protected] is dead since 01 oct 19. Raised complaints at every level including cgm uk circle, gm td, dgm, area sdo, area je in dehradun but all the offices are deaf and dumb. Sometime they say, line kata ha, sometime they say technical reason. No one is paying heed to my complaints. Even i raised my complaint at cmd bsnl delhi.in return, they only provided me complaint regn number. But the broadband connection is still out of order. This is the position of bsnl. Poor show......
Complaint comments  Read comments [1]Complaint category Broadband

Bharat Sanchar Nigam [Bsnl] — failure in service

 Dilipuv on Oct 27, 2019
Service suddenly stopped.
My no.[protected] dilip, maharashtra
Customer care failed to serve.
No message service. Issue in calling, sms, otp, banking.
All incoming and outgoing calls have been barred without any pre intimation that causes a lot of problems i. E. Otp for all transactions, important calls, feeling of being isolated
Please kindly oblige me by doing the needful....
Complaint comments  Read comments Complaint category Mobile Service Providers

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