Bharat Sanchar Nigam [BSNL] Customer Care
Bharat Sanchar Nigam Ltd.
Customer satisfaction rating: 1%
Submit a Complaint
9786
COMPLAINTS

Bharat Sanchar Nigam [BSNL] Customer Care

Bharat Sanchar Nigam Ltd.

Website:
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Address
Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath
New Delhi
New Delhi District
Delhi
India - 110001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 180 1503  [Mobile]
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439
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240
1800 345 1500  [Landline]
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207
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162
1800 345 1504  [Broadband]
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118
down
100
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30
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49
1800 425 1957  [MPLS VPN]
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26
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45

Phone:
Phone:
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67
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62

Additional info

Assam +91 94 3502 4365

Andhra Pradesh (Hyderabad) +91 94 4002 4365

Andaman & Nicobar +91 94 3402 4365

Bihar +91 94 3102 4365, +91 94 3122 4365

Bengal +91 94 3402 4365

Chhattisgarh +91 94 2520 1234, +91 94 2520 1041

Chennai +91 94 4402 4365

Goa +91 94 2202 4365

Gujarat +91 94 2602 4365

Haryana +91 94 1602 4365

Himachal Pradesh +91 94 1802 4365

Jammu & Kashmir +91 94 1902 4365

Karnataka +91 94 4802 4365

Kerala +91 94 4702 4365

Kolkata +91 94 3302 4365

Rajasthan +91 94 1402 4365

Punjab +91 94 1702 4365

Madhya Pradesh +91 94 2502 4365, +91 94 2512 4365

Maharashtra +91 94 2202 4365, +91 94 2212 4365

Orissa +91 94 3702 4365

Tamil Nadu +91 94 4302 4365, +91 94 4402 4365

Uttar Pradesh (E) +91 94 1502 4365

Uttar Pradesh (W) +91 94 1202 4365

Uttarkhand +91 94 1202 4365



BSNL Head Office

Bharat Sanchar Bhavan, Harish Chandra Mathur Lane, Janpath, New Delhi

Tel: +91 94 4002 4365



BSNL Mobile Complaints Number – 198



DataOne Broadband:
1800 424 1600

Sancharnet Help Desk Service: 1957

CellOne all India Helpline: 1 800 180 1503, 1 800 180 1503

BSNL BroadBand Helpline: 1800 345 1504 1504, 1800 345 1504



View More Information...

Customer satisfaction rating
1%
Complaints
9786
Pending
0
Resolved
132
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Bharat Sanchar Nigam [BSNL] related photos (642)

Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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Bharat Sanchar Nigam [BSNL] — 3g connectivity

 ShajinJoseph on Sep 19, 2018
Hello, I’m from kattamkavala. A village in kasaragode district. Here I’m getting only BSNL 3G as decent signal. Even though I should place my phone in some particular place for connectivity. All other providers like Idea, Vodafone, Airtel are not giving 3G signals here. All are using BSNL at my home. All are having internet connections too. I’m telling 2 complaints against BSNL now .
1. Should increase 3G connectivity here, because most of the users are BSNL customers here & has smartphones too.
2. From last 5 days, at sharp 12:30AM the 3G Internet will be unavailable to use....
Complaint comments  Read comments Complaint category Internet Services

BSNL Kalyan Telecom Circle — very slow internet connection

 Anish B Kakathkar on Sep 17, 2018
We are staying in kereguddadahalli near chikkabanvara bangalore.
From past 2 months we are facing of lot of slow internet problem.
It's not only in my cell phone, it's for the whole surrounding.
The speed is very very slow. It's the worst internet speed that i have experienced so for.
I'm eagerly waiting from past 2 months that it would be proper.
But no sign of solving the problem.
I request you to solve the problem of the slow internet connection....
Complaint comments  Read comments [1]Complaint category Education

Bharat Sanchar Nigam [BSNL] — deactivation of voice chat service requested

 Kumar GV on Sep 16, 2018
Dear sir,
My number is [protected]. I requested to deactivate my voice chat service on 28.8.2018. The reply i received from your side through phone call was we will receive a message from your side regarding the deactivation of voice chat service. To my disappointment i did not receive any message. But rs 10 was deducted since 28.8.2018. Kindly deactivate my voice chat services immediately.

Regards
G. V. Kumar
[protected]...
Complaint comments  Read comments Complaint category Mobile Handsets

Bharat Sanchar Nigam [BSNL] — rs. 30 debited from prepaid account

 amu.santosh on Sep 16, 2018
Dear sir/madam;

Just picking the phone rs. 30 debited from my prepaid account and received a sms about that friendchat service activated for 30 days on 16/09/2018.

Immediately, i contacted customer care and requested to deactivate the service and revert back the debited amount [complaint no.2i 16616819]. Ccr replied that it would be not possible. Picking the phone only without giving any response how it is possible to debit such big amount.

I request to help the needful and refund the amount for same

Sincerely

Santosh kumar...
Complaint comments  Read comments Complaint category Mobile Service Providers

Bharat Sanchar Nigam [BSNL] — regarding porting a number

 Vipin Baliyan on Sep 16, 2018
Dear sir i am bsnl user untill 2 year ago but now i am in delhi and here is bsnl network problem so i want to port bsnl number [protected] and then i contact to bsnl office muzaffarnagar for porting code, firstly they dont give me porting code but after 1 month they provide me but further not allowed the request for to port the number in airtel, cancel it and give the reason that i have not paid my number bill while i have already paid my number bill and i have proof for this,
So plz take a quick action otherwise dont send me the bill why i pay....
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Bharat Sanchar Nigam [BSNL] — non attending and negligence of complain

 Vijay Gaonkar on Sep 15, 2018
From. Prabhudatt gaonkar
Hbo. 443/7
Deulwada, nr. Ktc stand
Marcela goa.
403 107
Land-line. 2399740

Sir,
For the last five to six years i am facing the problem with my landline. I suppose the men working at this marcela centre are incapable and unqualified for the job
After evey eight days i have to complain about the phone that it is not working. So much so that if you get the record of my complains i am sure you'll can win guinness book of world records for the no. Of complain registered.
However i hope you will...
Complaint comments  Read comments Complaint category Other

Bharat Sanchar Nigam [BSNL] — amount debited from a/c but showing transaction failed by bsnl

 duke1974 on Sep 14, 2018
Dear Sir/madam,

I made a transaction through BILDESK to pay my BSNL postpaid mobile bill for 2 mobile account on 25/07/2018. The amount of Rs.1033.00 had been debited from my ICICI account. Whereas BSNL showing the transaction failed.

The transaction id is EGM[protected] dated[protected] time 22:40:05.0

Please do the needful to resolve the issue.

Regrds,
Duke Saikia...
Complaint comments  Read comments Complaint category Mobile Service Providers

Bharat Sanchar Nigam [BSNL] — not refunding the security amount after one year

 rakeshkumargarg on Sep 14, 2018
My land line no was [protected]. It was established at SIRSA HARYANA. I DISCONNECTED THE phone in may 2017. After that i am reminded again and again but nothing replied by the department.
As per rule security should be refund maximum 90 days. But I have passed above ONE YEAR (16 Months.
It is seemed that officers are not taking pain seriously to refund security to the customer.
I see many customers are rounding to BSNL office. But no satisfactory response given by any officer. They clearly says thay that can't do anything to refund your security. It will be released by...
Complaint comments  Read comments Complaint category Government Organizations

Bharat Sanchar Nigam [BSNL] — late fees wrongly charged through bill paid in time

 raghu113 on Sep 13, 2018
Our bsnl landline details are as follows.

Phone number: 29740944
Id no. [protected]

We have paid the monthly bill for the month of july within the due date but it is seen that you have wrongly charged a late fees of rs 207.11 in your bill no. Sdcka[protected].

You are requested to review the late fees charged and provide the credit of rs 207.11 while calculating the bill for august'2018.

We await your feed-back for resolving the above issue....
Complaint comments  Read comments Complaint category Employees

Bharat Sanchar Nigam [BSNL] — otp via 57171

 Nihal Chaudhury on Sep 13, 2018
I am receiving unnecessary otp numbers from 57171. I have not requested these otps for any sort of transactions. These messages are being sent automatically without any request for the same. I have received around 6 messages since morning.
It is a harassment to receive such messages more so when no request has been made in this regard. Please do the needful....
Complaint comments  Read comments Complaint category Business & Finances

Bharat Sanchar Nigam [BSNL] — emergency call only for last one month.

 subhojit09 on Sep 11, 2018
I have a post paid connection [protected]. I am not able to receive or make call. This number is linked with adhar and bank so I am stuck. I am paying the bill without getting the service. I am at the moment in delhi and I am stuck. I am not able to port as there is otp they ask me to change the SIM, how can I change the SIM when I am in Delhi and nit in Nagpur. Please help....
Complaint comments  Read comments Complaint category Mobile Service Providers

Bharat Sanchar Nigam [BSNL] — bsnl mobile tower

 Sebastian KS on Sep 11, 2018
Star residence association [ward no.4]
Aramanapady
Changanacherry [kottayam dist.]
Kerala
Pin 686 101
Ph:[protected]
Sebastian. Ks@gmail.com

Respected sirs,

Subject: protest against preposed bsnl mobile tower

This is to call your attention to our outright objection against the proposed installation of the bsnl base station\mobile tower in the heart of our residential locality.
Please check the location map.
Proposed bsnl tower: https://goo.gl/maps/R5ZirejDCFE2
The installation of the aforesaid...
Complaint comments  Read comments [4]Complaint category Telecommunications

Bharat Sanchar Nigam [BSNL] — poor connection of network

 Ruchisharma1234 on Sep 10, 2018
Hello sir
I m from village nehra teh and district shimla post office nehra.. Himachal pradesh..
There is tower at nehra. Near ghanahatti...
Is not working properly... So please identify the problem.. Because there is no another network. So people's are suffering...
I hope you will understand our problem... Plzxx solve the issue accordingly...
Tower is not working properly from last week.....
Complaint comments  Read comments [4]Complaint category Electronics & Appliances

Bharat Sanchar Nigam [BSNL] — landline/broadband

 Nitin vanole on Sep 9, 2018
From 3month service not available complete i was sufer more but on one help for resolve problem i was regularly launch complaint on [protected] but problem wad not solve withing time period palghar office also not take action agarwadi exchange problem they are not giveing reason about problems landline dead for 3 month or broadband no working properly most time service is close for day on one solve this please give justice because i was pay my landline bill on time give justice... Give justice... Give justice... Give justice....
Complaint comments  Read comments [3]Complaint category Broadband

Bharat Sanchar Nigam [BSNL] — please deactivate the job portal service

 yogesh6surya on Sep 9, 2018
Sir

I didn't activate the job poratal
Please dractivate that service and return rupees 14.00 to me every week your taken rupees 7.00 from
Why you people are like airtel
I espect the good service from bsnl
You activate the job portal by your own opinion but charges are you take from me please deactivate i am a student
I didn't ask you any job plesa understandw...
Complaint comments  Read comments [3]Complaint category Unauthorized charges

Bharat Sanchar Nigam [BSNL] — validity of mobile service

 rakeshkurumashetty on Sep 7, 2018
My mobile number: [protected]
On 2/sep/2018 my mobile went to inactive. I was Called the Customer care executive, they said to recharge with 110/- by that your number will come to activate. I was done 110/- rupees recharge 2 times. After doing top-up also they are putted my mobile in inactive. On next day i was called customer care, for this issue, they are taken a complaint ( Docket No: 8105AP300220). By today also they are not resolved my problem. From last 4 days they are saying today your problem will solve. Finally today i was done another Top-up with the amount 10/-. they are putted...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Bharat Sanchar Nigam [BSNL] — without subscribing any service service subscribed itself

 Kasif Kashif on Sep 6, 2018
I have to inform that I don't subscribed or never subscribed any VAS service on my mobile number but BSNL giving VAS itself and deducted My Money from my Mobile Balance today at 5:45 PM. Regarding this issue I made a call to BSNL Customer Care Service then a Customer Care Representative named Mr. Ashish picked up my Call and I told him to Remove this service and also requested for returning My Mobile Balance but Representative removed the health service but didn't refused to return My Mobile Balance. I want My Mobile Balance into my mobile balance. Please do something to support my words. BSNL is...
Complaint comments  Read comments Complaint category Mobile Service Providers

Bharat Sanchar Nigam [BSNL] — bsnl outgoing calls not working

 panchanan seth on Sep 6, 2018
I am using the bsnl cellone prepaid number [protected] in the jharkhand - bihar circle and the outgoing facility is not working as i get the message "check operator services" whenever i make an outgoing call. This despite there being both validity and recharge amount in the account. I lodged a complaint with the jharkhand bihar call centre in ranchi or patana. However even a week after this the outgoing facility has still not been restored please solve the solution...
Complaint comments  Read comments Complaint category Other

Bharat Sanchar Nigam [BSNL] — no refund yet for disconnection of landline

 parijit on Sep 5, 2018
I have submitted my application for disconnection of landline on 30.5.2018. Today is 5.9.2018 more than 3 months still now no refund check received. The landline number i disconnected [protected].

I went there and talked to them in the counter but nobody gave any proper information about when the process will be done. I gave my address and right now have no clue when i will receive the refund amount. I still feel bsnl is a good company to provide customer service in a smart manner.
Fyi... I used to be a nri stayed in usa for 10 long years and that's why feel frustrated to experience...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Bharat Sanchar Nigam [BSNL] — account blocked temporarily

 Duke@nrj on Sep 3, 2018
Hi
This is niraj kumar parihast using bsnl network for years got blocked again. As i have already registered my complain some days before but not getting response and still my number is blocked. I am facing lots of difficulties. I got this sim in deoghar, jharkhand. This problem has happened to me before. This number is linked with my bank, payment app. So please consider my complain soon and unblock it as soon as possible.
Thank you

Mobile number - [protected]
Nrjkr07@gmail.com...
Complaint comments  Read comments [1]Complaint category Other

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