Bharat Sanchar Nigam [BSNL] Customer Care
Bharat Sanchar Nigam Ltd.
Customer satisfaction rating: 1%
Submit a Complaint
10272
COMPLAINTS

Bharat Sanchar Nigam [BSNL] Customer Care

Bharat Sanchar Nigam Ltd.

Website:
TwitterFacebook
Address
Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath
New Delhi
New Delhi District
Delhi
India - 110001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 180 1503  [Mobile]
up
471
down
265
1800 345 1500  [Landline]
up
222
down
175
1800 345 1504  [Broadband]
up
130
down
110
up
33
down
51
1800 425 1957  [MPLS VPN]
up
26
down
48

Phone:
Phone:
up
77
down
74

Additional info

Assam +91 94 3502 4365

Andhra Pradesh (Hyderabad) +91 94 4002 4365

Andaman & Nicobar +91 94 3402 4365

Bihar +91 94 3102 4365, +91 94 3122 4365

Bengal +91 94 3402 4365

Chhattisgarh +91 94 2520 1234, +91 94 2520 1041

Chennai +91 94 4402 4365

Goa +91 94 2202 4365

Gujarat +91 94 2602 4365

Haryana +91 94 1602 4365

Himachal Pradesh +91 94 1802 4365

Jammu & Kashmir +91 94 1902 4365

Karnataka +91 94 4802 4365

Kerala +91 94 4702 4365

Kolkata +91 94 3302 4365

Rajasthan +91 94 1402 4365

Punjab +91 94 1702 4365

Madhya Pradesh +91 94 2502 4365, +91 94 2512 4365

Maharashtra +91 94 2202 4365, +91 94 2212 4365

Orissa +91 94 3702 4365

Tamil Nadu +91 94 4302 4365, +91 94 4402 4365

Uttar Pradesh (E) +91 94 1502 4365

Uttar Pradesh (W) +91 94 1202 4365

Uttarkhand +91 94 1202 4365



BSNL Head Office

Bharat Sanchar Bhavan, Harish Chandra Mathur Lane, Janpath, New Delhi

Tel: +91 94 4002 4365



BSNL Mobile Complaints Number – 198



DataOne Broadband:
1800 424 1600

Sancharnet Help Desk Service: 1957

CellOne all India Helpline: 1 800 180 1503, 1 800 180 1503

BSNL BroadBand Helpline: 1800 345 1504 1504, 1800 345 1504



View More Information...

Customer satisfaction rating
1%
Complaints
10272
Pending
0
Resolved
144
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Bharat Sanchar Nigam [BSNL] related photos (691)

Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Sort by:

Bharat Sanchar Nigam [Bsnl] — spam messages and charges

 Rajendran Venkataswamy on Mar 22, 2019
I am having bsnl mobile and broad band land line connections.
I am receiving spam messages to my mobile like love pathshala (54000*) and deducting rupees 3/- for every 3 days for the past one month. Without my consent they are charging. I do not know how they got my number. My broad band land line connection often disconnects. Internet connection is not working properly. I have complained to local bsnl authorities a number of times. But they are not doing anything. But they are sending bills properly. I am having 1199 plan with unlimited calls and data.
For the past 2 months i am receiving...
Complaint comments  Read comments Complaint category Government Organizations

Bharat Sanchar Nigam [Bsnl] — name change in my landline connection

 rubaisiqbal on Mar 21, 2019
Hi,

I m muhammed rubais s. V, having the bsnl landline connection in my house having the landline phone number [[protected]].
But, in the telephone is abdul majeed s. V

So, i want to change in s. V abdul majeed
And i want the muhammed rubais s. V
To be updated as i have mentioned above.

So, plzzz help me in sorting out these problems... I will be waiting for ur help in the form of solution for my problems...

Thanking u,

Muhammed rubais s. V...
Complaint comments  Read comments Complaint category Home & Garden

Bharat Sanchar Nigam [Bsnl] — validity got over before the expected date

 G Aswin on Mar 21, 2019
I recharged my bsnl sim for rs. 349 on[protected] and the validity showm in the website was 54 days but on[protected], i received a text message that the validity of my recharge is over and i have to recharge again. My phone number is [protected]. I either need a refund for the recharge or need to get validity of my next recharge extended for as many days as i lost in the previous recharge....
Complaint comments  Read comments Complaint category Mobile Service Providers

Bharat Sanchar Nigam [Bsnl] — bsnl landline and network is not working

 mother theresa peace home on Mar 20, 2019
Sir for two months our bsnl landline and network connection not working properly. Hardly we get the connection. Progressive work is going on our area. But it is almost finished. Since 10 days our bsnl landline and network disconnected. We already paid for one year amount rs.9073/-on19.9.2018. And 29.10.2018 rs 1320/- please resolve it as soon as possible....
Complaint comments  Read comments [1]Complaint category Other

Bharat Sanchar Nigam [Bsnl] — bsnl postpaid bill services

 helloankit on Mar 18, 2019
Dear Sir,
I am a student away from home and it has been more than 7 days and my BSNL incoming and outgoing services have been disabled. I am not able to make calls or do a bank transaction since then. I am completely helpless!
I had a UP East BSNL Postpaid number (+91-[protected]) which I ported into Bihar Prepaid in Feb. Unfortunately, I forgot to pay the bill of January month (Rs. 117) which was due in Feb.

Name: ANKIT PANDEY
Mobile Number: +91-[protected]
Account Number:[protected]
Postpaid Connection Circle: UP East
Bill Number:[protected]
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Bharat Sanchar Nigam [Bsnl] — landline 04424495009 not working

 V. Natesan on Mar 18, 2019
Padma Subramaniam
hello,
I have paid bsnl landlines bill using online bill pay facility from bsnl portal.
money is deducted from my bank account but bsnl portal shows status as initiated only.
i am receiving calls from bsnl office that pay the bill otherwise they will cut the connection.
request you please let me customer care number of BSNL.

Regards...
Complaint comments  Read comments [2]Complaint category Broadband

Bharat Sanchar Nigam [Bsnl] — unwanted vas provided and amount deducted from my account

 Sasirekha S on Mar 17, 2019
Dear sir,
My my mobile number is [protected]. At 4.10 pm i received a message saying that service video 5 (57111) has been activated for my number and rs. 5 has been deducted from my account. I immediately sent a message to 155223 to stop the service and i received a reply that no service has been activated for my number. Then for what reason rupees 5 has been deducted from my account. I didn't expect such fraudulent activities from a reputed concern like bsnl. Kindly clarify.
Thanking you,
Yours faithfully,
S. Sasirekha...
Complaint comments  Read comments [2]Complaint category Telecommunications

Bharat Sanchar Nigam [Bsnl] — security amount after closing bsnl wimax user id [email protected] and account number 179358786

 divyanshu82 on Mar 15, 2019
This is wimax wifi of bsnl maine close karva diya tha saaari pending payment bills dekar bsnl sangrur se 148001 lekin itni baar request khud visit krne ke baaad bhi abhi tak close karvane ke baaad security amount nahi mila hai excuses de rhe hai aaa jayega aaa jayega etc na inka toll free chalta na sangrur ka bsnl landline phone utha ke band kar dete hai they are harashing me i am middle class person i want my hard earned money i always pay on time after closing connection they should provide my security back pls help thanks registered mobile number with them is [protected] mail id [email protected]
Complaint comments  Read comments [3]Complaint category Internet Services

Bharat Sanchar Nigam [Bsnl] — prepaid broadband prepaid broadband connected but no internet access [Resolved]

 sourav2348 on Mar 15, 2019
This is in regard to my prepaid broadband service at chennai choolaimedu, it is disappointing that my internet connection and service was working fine then suddenly it was observed that last to last week my internet. I already faced this kind of issue and had posted a complaint online on the same site in april 2013 at
https://www.consumercomplaints.in/telecommunications/bsnl-prepaid-broadband-c824... /> Unfortunately no action has been taken to restore the service and worst part it is this issue happens when there happens when there is movement of ip segment. I had attached the respective...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Bharat Sanchar Nigam [Bsnl] — no network coverage from 7 days [Resolved]

 Sattaru dharma teja on Mar 14, 2019
Hello, i am unable to make calls to my parents who are using bsnl sim card due to network issue. They live in a place called 'yadiki' located in anantapur district. Is is been more than a week and everytime i call my parents, i am getting no network coverage message. I am very frustrated and disappointed with the way how things are going with bsnl. I called customer care multiple times but unable to talk with agent because bsnl stopped me in the first step itself (Language selection) then i tried to reach out bsnl in twitter and got no response. I have enquired with my friends who are staying in...
Complaint comments  Read comments Complaint category Internet Services

Bharat Sanchar Nigam [Bsnl] — request for change of residential address against postpaid mobile connection

 Shundu on Mar 14, 2019
Dear sir/madam
I am ajay kumar mathur holding a bsnl postpaid mobile connection no. [protected]; account number[protected] since last almost twenty years. I was residing in my staff colony and have now shifted to my own house in vikas nagar lucknow. I request that my residential address may please be changed as per following details:

Old existing address in your records : e-4 sugandh vihar cimap staff colony; sector-7, vikas nagar, lucknow-226016

New address : sector 12, house number 42; vikas nagar, lucknow-226022

I shall be highly grateful if above...
Complaint comments  Read comments [4]Complaint category Mobile Service Providers

Bharat Sanchar Nigam [Bsnl] — gst no and company name change updation done on portal confirmation not received

 Niranjansiddagangaih on Mar 13, 2019
On[protected] at 4.10 pm i have updated our company name change and gst no and pan no in the bsnl gst updation portal, for our company 4 broadband landline, received a display on the screen updated data has been received and confirmation will be sent to mail or registered mobile no/email, till date no communication from bsnl.
Since yesterday i have called several time to customer care of bsnl [protected] they are not able to confirm due to there systems are very slow
The complaint no i...
Complaint comments  Read comments [2]Complaint category Landline & Home Phone Provider

Bharat Sanchar Nigam [Bsnl] — regarding service

 Vijayraj Jadhav on Mar 13, 2019
My phone no is [protected]. I didn't got service in whole january 2019 but they send me a bill. I already paid it. Now from 7 march both phone and broadband is stop... When i called for concern they says it will start in 1 hours. I have already wait for 6 days, when the service will start how much days, months or years i have to wait please till me. And if you are not able to resume service then disconnect my phone permanently....
Complaint comments  Read comments [1]Complaint category Banks

Bharat Sanchar Nigam [Bsnl] — non receipt of payment receipt

 Kiranvirpura on Mar 17, 2019
I have paid land line telephone bill for telephone no.[protected] on 11.03.2019 for RS 353.00 online. Due to connectivity problem payment receipt not recived. Please forward the same to my email id [email protected] or SMS on mobile no. [protected].Bill paid through credit card. Iamalso online user. All the bills regularly paid through on line payment. Your early resolution expected....
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Bharat Sanchar Nigam [Bsnl] — about cross connection in mobile

 Sakshi pai on Mar 12, 2019
Some random person is calling and telling getting calls from my number.. But i never called her... She's scolding me n telling she's getting calls many number of time... Plz repairs dis issue... She's telling about filing complaint on my number... But i neva called her... I guess it's a cross connection... Because i don't have any call logs from dat number... Except she calling me to inform about the misconvienience... I want to get rid of this problem fast... Plz resolve it fast...
Complaint comments  Read comments Complaint category Mobile Service Providers

Bharat Sanchar Nigam [Bsnl] — refund of deposits not received into bank account nor any intimation received

 Vedavyas Shenoy on Mar 12, 2019
Landline no.[protected] surrendered on[protected].

Refund of rs.4487 after adjusting the last bill approved on 4-2-2019.

The officials at vijayanagar office say that they have no funds and refund will be released as and when grants are received.

Have sent two emails requesting for early refund, but no response.

Telephones to officials at many levels not answered.

Emails sent to [email protected] as suggested by the accounts officer....
Complaint comments  Read comments [2]Complaint category Business & Finances

Bharat Sanchar Nigam [Bsnl] — unstable network

 shibuthanni on Mar 10, 2019
My name is jacob t george, i have a bsnl ftth internet connection with id [protected]. My connection plan was (777) 50mbps unlimited, but most of the time i am getting the speed at receiving end is less than 1mbps and some time no network also. I bring this issue in attention of ranny telecom divisional officer mrs anjaly and send email to nib pathanamthitta several times, but no action had been found in favour to me. I am following this issue from last 5 months, it means from the date of installation. I am paying rs 917 every month for this useless network. Therefore i request your kind intervention...
Complaint comments  Read comments [2]Complaint category Broadband

Bharat Sanchar Nigam [Bsnl] — refund of security deposit of telephone

 ramavtar singhal on Mar 7, 2019
I surrendered my tel no.[protected] and a/cs officer gzb issued order no. R 1984 dt 12.12.18 for refund. Its been more then three months, i have not received the refund amount and bsnl now also, not giving any proper reply/feedback regarding the status of refund.

I have contacted ghaziabad and meerut telephone exchange number of times but i have not received any satisfactory reply.

Request you to kindly look into the matter and expedite the process of refund.

Ra singhal
[protected]...
Complaint comments  Read comments [1]Complaint category Government Organizations

Bharat Sanchar Nigam [Bsnl] — unexplained bills

 rumpa datta on Mar 7, 2019
Account no. [protected], tel. No. [protected]. I am nearly 85 yrs of age. Ref.:invoice nos. Edcwb[protected], dt. 06.01.19, edcwb[protected], dt.06.2.19. Bill amounts are rs.7409.22 and rs. 16.00 respectively. An sms has been received on 06.3.19 stating that bill for mar'19 is rs.7413. My daughter took leave from work on 26.2.19 to understand the bill for dec, '18, dt. 06.1.19 and was told that the amt represents fixed charge for the period 01.12.18 to 30.11.20 under plan 299 which means that all local and national calls (To any network) are free until 30.11.2020. Also, that the amount had been adjusted...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Bharat Sanchar Nigam [Bsnl] — broadband and landline no.0422 2423322 not functioning

 ushasrini on Mar 5, 2019
My broad band and land line were not functioning from 22.02.2019. I lodged a complaint vide complaint document no.[protected] dated 23.02.2019. Without resolving the complaint i received a reply that the complaint was resolved. I again made a complaint on 01.03.2019. The complaint was resolved only on 04.03.2019. The charges for not functioning of bb & land line for 12 days may be adjusted to my future bills....
Complaint comments  Read comments [1]Complaint category Other

Recently Discussed

(7 minutes ago)
Peachmode
product quality is very bad and no return accepted
(21 minutes ago)
Rummycircle.com
rummy team cheat with me not gave thrilling thursday final ticket
(24 minutes ago)
Vodafone India
harassment from an employee
(39 minutes ago)
Vivo Mobile India
mobile phone
(39 minutes ago)
Indian Army
suzuki access scooter 2017

Featured Complaints