Bharat Sanchar Nigam [BSNL] Customer Care
Bharat Sanchar Nigam Ltd.
Customer satisfaction rating: 1%
Submit a Complaint
11924
COMPLAINTS

Bharat Sanchar Nigam [BSNL] Customer Care

Bharat Sanchar Nigam Ltd.

Webpage:
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Address
Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath
New Delhi
New Delhi District
Delhi
India - 110001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
343
down
189
1800 345 1500
[Landline]
up
163
down
127
1800 345 1504
[Broadband]
up
93
down
77
1800 425 1957
[MPLS VPN]
up
23
down
33


Additional info
Assam +91 94 3502 4365
Andhra Pradesh (Hyderabad) +91 94 4002 4365
Andaman & Nicobar +91 94 3402 4365
Bihar +91 94 3102 4365, +91 94 3122 4365
Bengal +91 94 3402 4365
Chhattisgarh +91 94 2520 1234, +91 94 2520 1041
Chennai +91 94 4402 4365
Goa +91 94 2202 4365
Gujarat +91 94 2602 4365
Haryana +91 94 1602 4365
Himachal Pradesh +91 94 1802 4365
Jammu & Kashmir +91 94 1902 4365
Karnataka +91 94 4802 4365
Kerala +91 94 4702 4365
Kolkata +91 94 3302 4365
Rajasthan +91 94 1402 4365
Punjab +91 94 1702 4365
Madhya Pradesh +91 94 2502 4365, +91 94 2512 4365
Maharashtra +91 94 2202 4365, +91 94 2212 4365
Orissa +91 94 3702 4365
Tamil Nadu +91 94 4302 4365, +91 94 4402 4365
Uttar Pradesh (E) +91 94 1502 4365
Uttar Pradesh (W) +91 94 1202 4365
Uttarkhand +91 94 1202 4365

BSNL Head Office
Bharat Sanchar Bhavan, Harish Chandra Mathur Lane, Janpath, New Delhi
Tel: +91 94 4002 4365

BSNL Mobile Complaints Number – 198

DataOne Broadband:
1800 424 1600
Sancharnet Help Desk Service: 1957
CellOne all India Helpline: 1 800 180 1503, 1 800 180 1503
BSNL BroadBand Helpline: 1800 345 1504 1504, 1800 345 1504

View More Information...

Customer satisfaction rating
1%
Complaints
11924
Pending
0
Resolved
106
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Bharat Sanchar Nigam [BSNL] related photos (679)

Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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Bharat Sanchar Nigam [BSNL] — krk/co/2017/8976

 RatheeshRanjan on Oct 24, 2017
No internet or telephone connectivity since May 2017.
Raised multiple complaints and no one is responding. All bills are paid on time even though we did not receive service.
Need the connection to restored and waive off the 6 months bill amount.
Created multiple complaints in BSNL website, sent multiple email reminders to them. No one responded till now....
Complaint comments  Read comments Complaint category Broadband

Bharat Sanchar Nigam [BSNL] — stv-444 recharge plan (popular) karnataka bsnl

 Appusankaran Subramanya on Oct 23, 2017
Sir, i bought stv-444 plan (Popular)-3 months validity by paying rs.444/- through process of visa debit card of csb through komarify.com. But the said package not activated in my mobile no.8762557495 at all till 23-10-2017till now. The komarify says that it was successful for the order id. And mentioned confirmation id as. But i say that recharge has been failed and therefore requested for refund of rs.444/-. Because i am not getting any benefit of this stv 444/- plan at all in my mobile using internet or data usage at all and mobile balance says. Rs.41.52 only.

Komarify.com by latest...
Complaint comments  Read comments Complaint category Mobile Service Providers

Bharat Sanchar Nigam [BSNL] — surrendered phone in feb 2014 still generating bills and not paid the refund amount

 Drgpooja on Oct 23, 2017
We have surrendered our phone no. 2320633 in feb 2014 as we were shifting to the area where there is no bsnl netwrok. Also filled up the form to send the refund amount by visiting nearby office of bsnl. Still they are generating bills and calling for the payment. We have the application copy with us where local office people mentioned that connection disconnected.

Please do the appropriate action so that they should not disturb us anymore....
Complaint comments  Read comments Complaint category Telecommunications

Bharat Sanchar Nigam [BSNL] — broadband new connection taken for telephone number 04426265588

 RedE on Oct 23, 2017
Dear sir,
We have taken a new broad band connection for our telephone number 044-26265588 on 7.09.2017 and till date the broad band is not working, the area ae visited once and said he will rectify the problem but even after more than 100 calls no body from bsnl have taken any action to rectify the problem. Without using the internet even for a minute we have received a bill for rs.3674.00. How do you expect us to pay this amount. We request you to cancel our request for broadband connection and return our deposit paid to you for rs.2295/- immediately. Bsnl service is the worst in the country....
Complaint comments  Read comments Complaint category Broadband

Bharat Sanchar Nigam [BSNL] — non receipt of pension book since six months

 dskore on Oct 23, 2017
R/sir,
My ppo no. Is cca/mh-mbi/pen/desk/p-16464 dated 28/02/2017
My sbi pension a/c no is 35294430506.
Till date i have not received pending book from sbi branch nasik road.
Pl. Take immediate action for getting me the pension book urgently. So that i can submit same to nasik bsnl for releasing my medical claims and also for getting medical card for submitting same to authorised hospital for my wife's operation.
Thanks... Deepak s kore...
Complaint comments  Read comments Complaint category Banks

Bharat Sanchar Nigam [BSNL] — disconnect /surrender of telephone connection

 p.s.chaudhary on Oct 22, 2017
My husebend u. P. State goverment employ and transfared out of distrect, so i sift from bulandshar in last week of oct. Month year 2017. Because i surrender my bsnl home land line connection no. 0565 2490202 (Mathura u. P). I request to you adejest my sequarity money for balance telephone bill, and inform me difference (+ or -) rejestered mail id. Pschaudharyakab@gmail.com....
Complaint comments  Read comments [3]Complaint category Broadband

Bharat Sanchar Nigam [BSNL] — outgoing not available despite of sufficient balance.

 Jahindra Singh on Oct 22, 2017
To
The customer care
Bsnl bihar circle

I jahindra singh, dist-munger (Bihar) purchased a sim card (8987006128) on 14/10/17. This sim card was firstly was not activated till 16/10/17. When i contact the customer care (1503) & (1507), they suggested to get a 5 rupees frc done and so i did it. But the sim card was not activated and no network was shown. On 17/10/17 for the first time ever the sim card showed network and so the verification process was done. After the verification was completed, i had been informed by the customer care representative that the incoming and...
Complaint comments  Read comments Complaint category Telecommunications

Bharat Sanchar Nigam [BSNL] — my bsnl sim was blocked

 Ami Ami on Oct 22, 2017
Dear sir,
I request to re-active my bsnl prepaid sim. For the 3 months my phone was switch off. So the sim was not be working now. Now i want to activate my sim very urgently. Now iam in out of country so please help me to activating my sim currently.

Sim details ; mob no : 9495433559
Muhammed ameen p. P
Parattu veetil poonath (H)
Chavakkad (Po), palayoor, edappuly.
Pin 680506

Regards,
Muhammed ameen...
Complaint comments  Read comments Complaint category Mobile Service Providers

Bharat Sanchar Nigam [BSNL] — recharge prepaid number

 Vedraj10@gmail.com on Oct 22, 2017
My name is pradeep rajput and i am using sbi personal app and using this app i have recharged twice the amount 444 but my amount is lost
I recharged my bsnl mobile number 9406920059 by 444 rs twice and 444 rs debited twice. But no recharge done. Msg received is
1. Request is under process... Tid:uh24691867 (Oper ref: 1495653631)
2. Request is under process... Tid:uh24815071 (Oper ref: 1496741854)...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Bharat Sanchar Nigam [BSNL] — money deducted but recharge was unsuccessful

 Winnie Lall on Oct 22, 2017
Hello,
On 18-10-2017, i tried recharging my bsnl mobile no. 8348305788 with rs. 159 at 0856 hrs. Through paytm app. My money was deducted but recharge was not received. I was given the following details: operator ref no.2285906834, transaction receipt order no. 3990393785. I am not being able to make calls saying i have insufficient balance.
I also registered a complaint at bsnl customer care, the docket no. Was 1j18346509 which was closed without resolving the issue. This letter was sent to bsnl appellate, kolkata but so far they have not acknowledged my problem. Bsnl is too irresponsible...
Complaint comments  Read comments [6]Complaint category Mobile Service Providers

Bharat Sanchar Nigam [BSNL] — I need bsnl incoming call details

 Anish U on Oct 20, 2017
My land line number is 0481-2701268. I need the incoming call details on october 19th and 20th only. I need the call history of incoming calls history what i mentioned above. If i get that details it is very helpful for me. To my land line, i am getting so many fake calls that is disturbing very much. So i need to know who is calling and what they want. So mainly i got many fraud calls on oct 20th that's why i need the incoming calls details....
Complaint comments  Read comments [2]Complaint category Telecommunications

BSNL — new landline and broadband connection

 Gsakhilgs on Oct 20, 2017
Iam akhil from kerala, thiruvananthapuram district. I had bsnl landline connection for past 10yers. But due to pwd works, the cable was damaged. So i complained to the bsnl exchange for the repairing works. But certain apathy has been notified from the side of bsnl employees, they doesnt solve my issue. So i disconnected my landline and apply for a new broadband and landline combo before two weeks. But till now they doest call me or do any necessary steps for my connection. So i again visited my nearest telephone exchange. They told me that the workers are at different places when they will come,...
Complaint comments  Read comments [2]Complaint category Landline & Home Phone Provider

Bharat Sanchar Nigam [BSNL] — stopping service without prior information

 Ismail M bob on Oct 18, 2017
Der sir / madam

I am using bsnl 395 plan according to plan there is 60 days calls and data service but they suddenly stomped service without information. But when i inquired they are telling companies black out day for two days for depawali festival. But when i inquired for this plan ie 395 they didn't tell this not going to work in black out days and they didn't mentioned in terms and condition and i'm getting useless response from customer service center. Even though such black out day is there they would have informed me earlier i would have planned for somthing...
Complaint comments  Read comments [2]Complaint category Telecommunications

Bharat Sanchar Nigam [BSNL] — dual payment of data pack.

 rptkan on Oct 18, 2017
I have bsnl prepaid number (9451287700), kanpur (Up).
On oct 17, i was paying for svt444 through free-charge platform, i canceled the payment, as could not get otp from my banker and processed it again freshly and successful transition was carried out.
I got sms from bsnl that the payment has been done twice, vide order id nos : fcva171017675177292 and fcva171017675176986 and subsequently the money has been detected also.
You are requested to refund the excess amount received or extend the validity period to 180 days....
Complaint comments  Read comments [3]Complaint category Government Organizations

Bharat Sanchar Nigam [BSNL] — vas services money deduction

 SRIKANTH DUBBA on Oct 18, 2017
Hi
My mother using a mobile with bsnl sim,
She is uneducated, she don't know the service to use. Bsnl providers activating services and deducting her balance. Recently i came to know that she had a service from so many days and from bsnl they are deducting her balance as she recharges. So how it is justified to deducting balance for the act she don't done.
In this way, they are deducting so many people money who are illiterate.
Stop these type of service to earn money on poor old people...
Complaint comments  Read comments [3]Complaint category Unauthorized charges

Bharat Sanchar Nigam [BSNL] — reactivation of sim regarding

 Babu Solaimuthu on Oct 17, 2017
Dear sir/ madam,

I am k. S. Babu from mettur dam, salem dist.
My bsnl mobile no. 9442735731. Past one week my bsnl mobile was not working due to what reason i didn't know. (May be not register of aadhar)
So, please activate my bsnl mobile no. For further communication.
(My contact mobile no. Is 9994733486 and my mail id's are psbabukutty@gmail.com/ps_babu27@yahoo.co.in

Thanking you
K. S. Babu...
Complaint comments  Read comments [3]Complaint category Employees

Bharat Sanchar Nigam [BSNL] — recharge cancellation

 Sincymol on Oct 17, 2017
I have recharged mobile 8078717254 on 10-17-2017 for rs :149 and want to cancel that recharge asap. I have done recharge through paytm but paytm customer care is telling they cant do anything as payment is already went to bsnl operator. I tried to call bsnl customer care but i didn't get proper response from their side and they are totally irresponsibly handling all the customers. So requesting you to please handle my request and repay my amount....
Complaint comments  Read comments [4]Complaint category Mobile Service Providers

Bharat Sanchar Nigam [BSNL] — surrender of bsnl postpaid sim

 krishan kumar kalyan on Oct 16, 2017
My post paid sim for which i requested to disconnect two months ago not yet disconnect and bill is still coming. The vidhyarayapura (Bangalore) bsnl office from where i had taken sim post paid requested to discontinue on written application, but they denied to take it and advised not to clear bill and tell that is will automatic discontine when it cross the limit of security amounts. Please advise me what to do now....
Complaint comments  Read comments [5]Complaint category Other

Bharat Sanchar Nigam [BSNL] — non refund of security deposit on surrendering of bsnl landline telephone.

 velagapudies on Oct 16, 2017
I, velagapudi nageswara rao, resident of plot number 17, esswar villas, nizampet road, kukatpally, hyderabad - 500090 have surrendered the bsnl land line telephone connection bearing number 040 - 23893870 on 23.01.2017, and submitted the application duly completed. My bank account details along with a 'cancelled cheque' was also enclosed to the cancellation application as desired by the bsnl authorities.

Also, my bsnl customer id was 4000678497 and account number was 9000678507.

The refund is still pending with bsnl authorities since 9 months and all my reminders and...
Complaint comments  Read comments [6]Complaint category Telecommunications

Bharat Sanchar Nigam [BSNL] — unwanted activation of add on service —

 asmitakul67 on Oct 15, 2017
My bsnl landline no. Is +91 231 2320105. On this no. A call received 2-3 days back and asked about broad band service. I told @ speed problem. As we are residing near telephone exchange my husband asked the caller about identification. Caller explained @ bsnl broadband but never asked about add-on like hungama. He asked about registration of mobile and gave the no. Of my mobile. Without consent and need they send the message of activated add-on and send message of so.
Please de activate hungama and any other activated add on service from my land line no. (+91) (231) 2320105....
Complaint comments  Read comments [5]Complaint category Broadband

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