Bharat Sanchar Nigam [BSNL] Customer Care
Bharat Sanchar Nigam Ltd.
Customer satisfaction rating: 1%
Submit a Complaint
11613
COMPLAINTS

Bharat Sanchar Nigam [BSNL] Customer Care

Bharat Sanchar Nigam Ltd.

Webpage:
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Address
Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath
New Delhi
New Delhi District
Delhi
India - 110001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
301
down
161
1800 345 1500
[Landline]
up
136
down
104
1800 345 1504
[Broadband]
up
72
down
67
1800 425 1957
[MPLS VPN]
up
21
down
29


Additional info
Assam +91 94 3502 4365
Andhra Pradesh (Hyderabad) +91 94 4002 4365
Andaman & Nicobar +91 94 3402 4365
Bihar +91 94 3102 4365, +91 94 3122 4365
Bengal +91 94 3402 4365
Chhattisgarh +91 94 2520 1234, +91 94 2520 1041
Chennai +91 94 4402 4365
Goa +91 94 2202 4365
Gujarat +91 94 2602 4365
Haryana +91 94 1602 4365
Himachal Pradesh +91 94 1802 4365
Jammu & Kashmir +91 94 1902 4365
Karnataka +91 94 4802 4365
Kerala +91 94 4702 4365
Kolkata +91 94 3302 4365
Rajasthan +91 94 1402 4365
Punjab +91 94 1702 4365
Madhya Pradesh +91 94 2502 4365, +91 94 2512 4365
Maharashtra +91 94 2202 4365, +91 94 2212 4365
Orissa +91 94 3702 4365
Tamil Nadu +91 94 4302 4365, +91 94 4402 4365
Uttar Pradesh (E) +91 94 1502 4365
Uttar Pradesh (W) +91 94 1202 4365
Uttarkhand +91 94 1202 4365

BSNL Head Office
Bharat Sanchar Bhavan, Harish Chandra Mathur Lane, Janpath, New Delhi
Tel: +91 94 4002 4365

BSNL Mobile Complaints Number – 198

DataOne Broadband:
1800 424 1600
Sancharnet Help Desk Service: 1957
CellOne all India Helpline: 1 800 180 1503, 1 800 180 1503
BSNL BroadBand Helpline: 1800 345 1504 1504, 1800 345 1504

View More Information...

Customer satisfaction rating
1%
Complaints
11613
Pending
0
Resolved
94
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Bharat Sanchar Nigam [BSNL] related photos (648)

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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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Bharat Sanchar Nigam [BSNL] — requesting for install a mobile tower in our location

 Shubhith Kumar on Jul 27, 2017
Good afternoon sir,
India going digital but im living in a village where there is more than 5000 peoples using smartphones but we don't have 3G network service in our location and also the 2G is moderate. The students those who living in our area cannot use Internet so im kindly requesting you to provide us a good network from BSNL.
adress
MIYARU COLONY
PUDUVETTU VILLAGE
BELTHANGADI TALUK
DHAKSHINA KANNADA
KARNATAKA
PIN 574216
contact number 9741420438
thanking you...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Bharat Sanchar Nigam [BSNL] — instal bsnlbroadband connection at my new address

 anjukhurana on Jul 27, 2017
Sir, as we have shifted our residence it is my earnest request to you to shift my BSNL broadband connection to the new residence at the earliest possible.
My telephone number is : 01475-233480 and my new address is as follows:
Anju Nagrath
D-SPL/ 5A
ANUASHA COLONY
P.O.RAWATBHATA
VIA KOTA RAJASTHAN
PIN: 323307

MY OLD ADDRESS WAS: T-IV/49 B, ANUTARA COLONY, P.O.RAWATBHATA
VIA KOTA RAJASTHAN
PIN: 323307...
Complaint comments  Read comments Complaint category Broadband

Bharat Sanchar Nigam [BSNL] — network & connectin issue , regarding with telephonic services

 Rohit.Pawar on Jul 27, 2017
My name is Mr.Rohit Pawar, im currently working at YES BANK ltd., Kannad, Auranagabad, maharashtra 431103.

actually im having complaint regarding with BENL services in my Office area. we are daily facing network connecting issue in my office for Internet & Calling issue. landline phone almost dead total communication from Bank to other area disconnected.

we meet offcials at BSNL office Kannad 431103 atleast week days still no any kind of progress shown by them now i have a question for BSNL if you charging us that much amount for communicating then its yours DUTY to...
Complaint comments  Read comments Complaint category Products & Services

Bharat Sanchar Nigam [BSNL] — no staff in office. always locked

 NagaB on Jul 27, 2017
Hi,
I have visited 3days continuely Bsnl office in SIDDAVATAM mandal (516237) kadapa DT for new connection..Always it is locked and no staff is available. I saw the banner on wall with contact number..When I call that number, line man has lifted the call and stating that every one is on leave..if I say, I will complaint..he is replying go and complain any where..
I asked near shops keepers, everyone saying that, no one will come daily.. Only weekly twice staff will visit the branch..line man will manage everything..

Please take action and do the needful.
Complaint comments  Read comments Complaint category Government Organizations

BSNL — change of simcard ownership

 Kymtons on Jul 27, 2017
Dear Sir,

With due respect and most humbly I beg to state the following few lines for your kind consideration and necessary action,
That,
I am using my Bsnl simcard for more than 4 years. It was a gift from my aunty working in bsnl Office. It was registered by her friends name. Now I want to change that simcard into my name please help me to change ownership in my Name. Please do the needful and tell me the procedure.

I, therefore, request your kindness to consider my case serious and do the needful for which I will remain gladful to you....
Complaint comments  Read comments Complaint category Mobile Service Providers

Bharat Sanchar Nigam [BSNL] — call and sms details

 Upendra kumar pradhana on Jul 26, 2017
Dear sir, please give the call history and massages of this number - 9439290211. I need all the calls details from last 3 months.
I hope your support will give me the extremely strengths to avoid the unuselessness / fords calls.

Your support is highly eccentially for to me a better communicating at others.


Thanking
Upendra kumar pradhana...
Complaint comments  Read comments Complaint category Insurance

Bharat Sanchar Nigam [BSNL] — wrong bill payment amount

 Guri Kamboj on Jul 26, 2017
Respected sir/madam please help me.

This is my 3rd complaint on the same subject. 2 weeks before i have registered a complaint against bsnl but no one contacted me yet.
My name is gulab singh i have brought a broadband connection from bsnl, the plan is of 249 per month (1mbps/250gb limit). My bsnl number is 0175-2649200
. While buying connection from local bsnl exchange darola (Near my village), the technician told me that i have to pay rs.500 for security fee and 249 (+ taxes) each month. I have paid the security fee. After using 15 days of internet i got bill amount...
Complaint comments  Read comments Complaint category Broadband

Bharat Sanchar Nigam [BSNL] — number deactivated which i am using. no sms/ call before deactivation

 sureshchowdary777 on Jul 26, 2017
Number was deactivated without giving information in sms or call. When contacted different branches in kakinada by my parents they told that number was deactivated by main office in hyderabad. They gave no reason why its deactivated and they did not gave in which state it is. They are claiming now that number is taken by another customer and he did not activate it still.
My number linked to all the accounts now and not with me anymore. I am customer from almost more than 10 years now.
My number is 9491574743. Linked to andhra pradesh. Please help me to get my number back of raise grievience....
Complaint comments  Read comments Complaint category Mobile Service Providers

Bharat Sanchar Nigam [BSNL] — misleading with offers

 preetam T on Jul 26, 2017
Its not network problem, bsnl is just cheating the customers by offering combo plans on counter of other networks. Actually i used to topup mobile data for one day with stv4 whenever i required, i not face any network problem at those times. Its really fast with good network. Now i recharge with special combo plane of 395 which offers 2gb/day from then i am facing network problem. 3g data network is not having even one minute....
Complaint comments  Read comments Complaint category Mobile Service Providers

Bharat Sanchar Nigam [BSNL] — unable to pay bill before due date

 surya vamsi on Jul 26, 2017
I was trying to pay the bill but not allowing as the due date has already passed.
Since one year, due date was 28th of month but this time it's 24th.
Previously, it's acceptable even though i pay the bill beyond due date,
But why it's not happening this time?

Kindly allow me to pay bill so that i can access & re-use internet.
Phone : 08855-233554...
Complaint comments  Read comments [2]Complaint category Broadband

Bharat Sanchar Nigam [BSNL] — net speed

 Prithwi Dey on Jul 26, 2017
Sir, this is my kind request that please check your speed of internet. It has got very slow speed due to which many of our works are not done. Also there is no tower. Never had i seen a full tower in bsnl in my phone. Sometimes the speed of the net drops to 30kbps. Its a 3g sim. So it should give at least a speed of 250kbps. Please see to the matter as soon as possible....
Complaint comments  Read comments [1]Complaint category Internet Services

Bharat Sanchar Nigam [BSNL] — non refund of deposit on surrender of landline

 apmurty on Jul 25, 2017
I had a landline (No. 2293003) installed in my house at nagpur. I surrendered it on 15 april 2017. This was duly acknowledged vide commercial officer (Khamla, nagpur) no. 8019630464 dt. 15 april 2017. Later on i was informed that my case has been settled vide order id re0004796758 dt. 16-06-2017 for rs. 4411/-. On enquiring with accounts officer on 25 july 2017 i was informed it may take further 3-4 months to receive the cheque for the refund amount. I fail to understand why a consumer is made to bear with such a long delay for the money which belongs to him? Besides monetary loss to the consumer...
Complaint comments  Read comments [1]Complaint category Landline & Home Phone Provider

Bharat Sanchar Nigam [BSNL] — not providing new landline connection

 Antonesia Mendes on Jul 25, 2017
Dear sir,

This is to bring to your kind notice that, i have been trying for new landline connection from 2012 onwards
I had a word with linemen from pomburpa ollaoulim panchyat, the response was that there are no cable and we wont be getting connection.
Recently in this month i had called mapusa bsnl office, they said to ask linemen from my village i. E pomburpa ollaulim panchayat as based on his report they can decide whether to give connection or not.
Again i called linemen from panchayat, they said cable is over and not to fill form for new connection. Also...
Complaint comments  Read comments [2]Complaint category Landline & Home Phone Provider

Bharat Sanchar Nigam [BSNL] — non receipt of recharge balance for mobile

 surendra kamble on Jul 25, 2017
Dear sir,

I regret to inform you that i did not receive my recharge balance of rs.150/-. I had done recharge through net banking transaction no. Jsbi5524029499igabsaaxs1 on 24th july 2017 time 15:36 pm for rs.150/-. Kindly request to please recharge balance on my mobile 9420335110 immediately, without fail. Please cooperate us.
Thanking you,

Yours faithfully,

Surendra kamble (Email: surendrakamble@rediff.com)
Mobile no. 9423755079...
Complaint comments  Read comments [1]Complaint category Other

Bharat Sanchar Nigam [BSNL] — cheating, demand compensation

 Sunilhatwal on Jul 25, 2017
Sep में Bsnl ने vdsl प्लान दिया . May में जब मेने Bsnl से vdsl line, vdsl mordem demand करा तो bsnl का tweet आया . आप के locality में vdsl feasible नहीं है तो मेने Bsnl को tweet करा आप तो मुझ से sep से vdsl bill ले रहे हो तो Bsnl ने तानाशाही तरीक़े से बिना मेरी permission ( written application ) may में मेरा प्लान decrease कर vdsl से बदल कर जो...
Complaint comments  Read comments [1]Complaint category Broadband

Bharat Sanchar Nigam [BSNL] — non availability of bsnl mobile tower by calcutta telephones

 Sukhesh Prosad Roy Choudhury on Jul 24, 2017
I am residing at 68/40 m b sarani (Moore avenue) for the last 16 years. I had lodged number of complains during the last one year regarding nonavailability of bsnl mobile tower in this area. Now situation has reached such a miserable stage that i, who has so far been standing by this grand psu with due respect to our values for social responsibility, will have to switch over to some other service provider.

Normally i have to move from one side of our flat to other to get uninterrupted talk or clear audio facility or avoid call drop. But now frequently there is no connectivity at all...
Complaint comments  Read comments Complaint category Mobile Service Providers

Bharat Sanchar Nigam [BSNL] — poor or no 3g connectivity

 2_shashank on Jul 24, 2017
I am not getting 3g connectivity since last 5 days, contacted customer care but they are so rude that they told it will take 3-4 years to get it resolved
Please tell them to improve their customer support and 3g connectivity as i have complaint about 100 times but none of them are willing to help... If luckily i get 3g connection for a while it is too slow and frustating
In this era of high speed lte bsnl is not even providing with the basic 3g speed please tell them to improve they are not listening to the customers complaint...
Complaint comments  Read comments Complaint category Mobile Service Providers

Bharat Sanchar Nigam [BSNL] — broadband and landline not working

 Adil26 on Jul 24, 2017
Hi,
My bsnl broadband and landline is not working since last 10 days. I had registered complaints many times but there is not any suitable response for them. Every time bsnl technical persons are said that there is wire problem from main dp so there is no way to repair until they do not get new wire and also they told that it is a monsoon season so there is a monsoon effect also.
There is not any suitable reason for that.
Also bsnl technical person told me that the government does not provide us wire and other facilities so we can not change that wire.
Is that true...
Complaint comments  Read comments [2]Complaint category Broadband

Bharat Sanchar Nigam [BSNL] — unknown nonsense calls arrive

 sharma keyur on Jul 24, 2017
Dear sir i am using this number was my document and 9427462668 from last twenty days i have problem on nonsence calls and my balance cut i many balance so cut most time so check i incoming and outgoing deatail which create my problem so kindly provide my incoming and out going deatail from 10/7/2017 to 24/7/2017 so help me to this problem solve i trust for you sir this problem solve....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Bharat Sanchar Nigam [BSNL] — worlds worst customer care boy

 preethamm on Jul 23, 2017
Direct into matter
I have some problem regarding my recharge, and when i talk to the first customer care, she replied politely and then i talk to the second boy, the # boy, he indirectly scolded me with wrong bad words and tried to fight with me instead of caring my words nor complaint why this bsnl should keep this unqualified # busty customer care? If you can't serve your customers then please shut the company, wtf cant we ask for what we lost? I lost 90 rupees and got replied rudely
It's my sincere request to shut those bloody boys or your company. This might be the reason...
Complaint comments  Read comments [5]Complaint category Mobile Service Providers

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