Bharat Sanchar Nigam [BSNL] Customer Care
Bharat Sanchar Nigam Ltd.
Customer satisfaction rating: 1%
Submit a Complaint
11144
COMPLAINTS

Bharat Sanchar Nigam [BSNL] Customer Care

Bharat Sanchar Nigam Ltd.

Webpage:
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Address
Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath
New Delhi
New Delhi District
Delhi
India - 110001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
213
down
119
1800 345 1500
[Landline]
up
90
down
70
1800 345 1504
[Broadband]
up
47
down
51
1800 425 1957
[MPLS VPN]
up
18
down
22


Additional info
Assam +91 94 3502 4365
Andhra Pradesh (Hyderabad) +91 94 4002 4365
Andaman & Nicobar +91 94 3402 4365
Bihar +91 94 3102 4365, +91 94 3122 4365
Bengal +91 94 3402 4365
Chhattisgarh +91 94 2520 1234, +91 94 2520 1041
Chennai +91 94 4402 4365
Goa +91 94 2202 4365
Gujarat +91 94 2602 4365
Haryana +91 94 1602 4365
Himachal Pradesh +91 94 1802 4365
Jammu & Kashmir +91 94 1902 4365
Karnataka +91 94 4802 4365
Kerala +91 94 4702 4365
Kolkata +91 94 3302 4365
Rajasthan +91 94 1402 4365
Punjab +91 94 1702 4365
Madhya Pradesh +91 94 2502 4365, +91 94 2512 4365
Maharashtra +91 94 2202 4365, +91 94 2212 4365
Orissa +91 94 3702 4365
Tamil Nadu +91 94 4302 4365, +91 94 4402 4365
Uttar Pradesh (E) +91 94 1502 4365
Uttar Pradesh (W) +91 94 1202 4365
Uttarkhand +91 94 1202 4365

BSNL Head Office
Bharat Sanchar Bhavan, Harish Chandra Mathur Lane, Janpath, New Delhi
Tel: +91 94 4002 4365

BSNL Mobile Complaints Number – 198

DataOne Broadband:
1800 424 1600
Sancharnet Help Desk Service: 1957
CellOne all India Helpline: 1 800 180 1503, 1 800 180 1503
BSNL BroadBand Helpline: 1800 345 1504 1504, 1800 345 1504

View More Information...

Customer satisfaction rating
1%
Complaints
11144
Pending
0
Resolved
75
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Bharat Sanchar Nigam [BSNL] Customer Care related pictures (600)

Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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Bharat Sanchar Nigam [BSNL] — Recharge currency not came and customer care not pickinh

 Basappa s d on Feb 28, 2017
Recently i have ported my sim card from airtel to bsnl..After activation i have recharged the amount of 135 rs. Which is the special offer having 215 minutes free to any network. But after recharging i did not get any free minutes.
I tried to call bsnl customer care number 1503., but they are not picking the call.. So please kindly respond it.i don't know what to do. Even I tried to bsnl website also....
Complaint comments  Read comments Complaint category Mobile Service Providers

Bharat Sanchar Nigam [BSNL] — Bsnl bill payment

 signals veterans on Feb 28, 2017
I have bsnl postpaid connection no 9425320470. I paid advance monthly rental in every month. But bill for the duration from 16 dec 2016 to 15 jan 2017 for an amount of rs 259/- was paid by me on 15 feb 2017 instead of 06 feb 2017. However i also paid advance monthly rental amount for the period from 16 jan 2017 to 15 feb 2017. But bsnl disconnect my postpaid connection. After paid on 15 feb 2017 it was reconnected. Now i received bill for the duration 16 jan 17 to 15 feb 2017 for an amount of rs 314/- instead of rs 259/-. The amount rs 39/- was added as re-connection charge. This wrong charge. Please...
Complaint comments  Read comments Complaint category Telecommunications

Bharat Sanchar Nigam [BSNL] — Broad band

 drmksingh on Feb 27, 2017
I have an active subscription of BSNL BB unlimited plan. I am facing problem of connectivity since the beginning of this month.I have registered a complain regarding my problem on 12 th of february 2017 whose docket number is 14028636712 but my service provider failed to solve my problem till now.
The problem I am facing is poor internet speed due to which I am not able to open any web page . In short .I am not getting the value for my money which I have to pay as a monthly bill....
Complaint comments  Read comments [1]Complaint category Utility Services

Bharat Sanchar Nigam [BSNL] — Refund

 L P CHAUDHARY on Feb 27, 2017
I Binod kr is customer since do many years but due to poor service and daily fault My ph no 03322159646 surrendered by me and after all the adjustment of deposit and dues a sum of Rs 1566 is refundable vide your bill no 184035419 dt 1.11.16.
After my repeated reminders I have not recived refund
I therefore request to please arrange refund with Interest....
Complaint comments  Read comments [1]Complaint category Landline & Home Phone Provider

Bharat Sanchar Nigam [BSNL] — There is no connectivity since 23-02-2017

 vill khandwa on Feb 27, 2017
R/sir
We are UCO BANK situated at Vill. Khandwa, dist.- sehore, Teh - shyampur. There is no connectivity in the branch since 23-02-2017, it is almost fifth day that we are suffering.
Please do needful, people are showing anger on us, also ATM is not working. Details are as follows.
Phone no- 07562 263140
Address. - Vill. Khandwa,
Dist - Sehore,
Teh - Shyampur...
Complaint comments  Read comments [1]Complaint category Banks

Bharat Sanchar Nigam [BSNL] — Regarding bill amount Rs 231 which is not remetted in my account phone no 04222403838

 k2kumaresh on Feb 27, 2017
I am KUMARESAN I have paid my bill Rs 231 for the month of December 2016 of phone no 04222403838 through bsnl online portal via online banking (state bank of Hyderabad ) on 26/01/2017. The amount was debited from my bank account but didn't reflect in my Jan 2017 bill dated 06/02/2017. Please check and update the amount so I could pay the january bill on time. Expecting your speedy response on the same....
Complaint comments  Read comments Complaint category Broadband

Bharat Sanchar Nigam [BSNL] — BSNL Hungama fraud calls tele marketing

 Kimsirshad on Feb 24, 2017
On 23rd Feb 2017 my wife received a call from tele_marketing agent on my land line.(land line number 04924262721). The caller asked her for my email ID and press some numbers, without knowing the sequences she did that and I got 3 different messages for activating their different plans.
my requests are,
1) i want to de-activate the plans whatever they activated, without any financial loss to me.
2 ) Stop all kinds of advertisement calls to my number
3) warn the operators or tele callers for such a fraudulent act as most of the land line calls will be answered by illiterate...
Complaint comments  Read comments [2]Complaint category Landline & Home Phone Provider

Bharat Sanchar Nigam [BSNL] — Services activated and wrongly charged through telemarketing calls

 subhankar087 on Feb 24, 2017
Telemarketing calls were done to share info about hungama entertainment serviceson the 28th of Nov 2016.

However while my email id was taken for sharing info purposes, it was misused to activate the hungama service and higher bill was charged in the subsequent months that is january and february

Pls be warned about such promotion and telemarketing calls from BSNL hungama team.Never share ur email id or any details with the hungama team...
Complaint comments  Read comments [1]Complaint category Landline & Home Phone Provider

Bharat Sanchar Nigam [BSNL] — Landline Worst

 Diwakar Chaudhary on Feb 23, 2017
My landline is not working since almost a week now and instead of making repeated complaints and informing the authorities the people of bsnl are rarely working on it. This is the worst network in the entire world. The people are just wasting money and people are least bothered about people. Necessary actions should be taken against the people like these. Rectify the issue and have some faith in ur work. BSNL people have some respect for ur work and have some shame to work more and timepass later. Thanks!...
Complaint comments  Read comments [4]Complaint category Other

BSNL — Six month post paid bill

 Imtiaz007 on Feb 23, 2017
My Cell One Number is 9417892394 and Account Number is 191913668. Pl send me the last 6 month post paid mobile bills. I dont have the hard copy of my bills. For some reason, since I have a job which makes me travel extensively, I was not able to download and keep the bills. I need it to process my tele claim from my organisation. An early action is requested please....
Complaint comments  Read comments Complaint category Mobile Service Providers

Bharat Sanchar Nigam [BSNL] — Bsnl hungama package deactivate

 Mukeshpatel Lic on Feb 23, 2017
Dear sir,
Please deactivate my bsnl hungama package my no is 07748288108 please deactivate my bsnl hungana package. This system is not at my work. Aur apne yaha deori bangla me nhi chalta mere pc me to plz sir deactivate kr dijiye
Is package se program mujhe pasand nhi hai aur mera pass samay nhi hai aur isse mujhe isse paresani hai kyuki jab mai iska upyog nhi krta to bill kyu ataa hai
Isliye deactivate krna hai

Mukesh patel...
Complaint comments  Read comments [1]Complaint category Broadband

Bharat Sanchar Nigam [BSNL] — No signal in blue ridge, hinjewadi phase 1, pune

 Pratik Somaiya on Feb 23, 2017
Respected Sir,

This is to kindly inform BSNL that there is no 2G/3G singal in Blue Ridge, Hinjewadi Phase 1, Pune. Please do the needful. Lots of Bsnl/Cellone customers are facing problem with internet and calls. This problem is becoming severe day by day. I am thinking for mobile number portability to other carrier.

Regards,
Pratik Somaiya
9428349285...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Bharat Sanchar Nigam [BSNL] — BSNL charging bills from its customers for none services

 Ved_107 on Feb 23, 2017
Concerned officer of the BSNL is requested to see my issue of service quality providing by BSNL to me. This complaint about land line phone service providing by Patel Nagar exchange, BSNL, Ghaziabad. BSNL is forcing its customers to disconnect their land line phone facilities without any fault. The other phone installed by BSNL at my location found working.

I am very old customer of BSNL, and i paid many unwanted bills for the benefit of BSNL after my complaint through email @ gmtdghaziabad@bsnl.co.in on 24th march, 2008. My phone complaint was attended after completion of 25 days...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Bharat Sanchar Nigam [BSNL] — Regarding refund of my security deposit since 2012

 Hye Bye on Feb 22, 2017
I have surrendered my broadband connection in 2012 and i got the no due slip also. Still i didnt get the refund of my security deposit. I have sent so many mails to that office, they didnt give any response. I have still got the refund bill. My phone number is 9030581878. Why this people still doing this., not returning the money what they didnt own....
Complaint comments  Read comments [1]Complaint category Broadband

Bharat Sanchar Nigam [BSNL] — Bill for bsnl hindaun is not receiving

 Shivcharan Gupta on Feb 22, 2017
For the last one year I am not receiving my bill for landline I contacted Mr arun deo sharma also who was told by you in my complaint. He told that I cannot give your bill. Please arrange to send my bill regularly. thanks. Please arrange that my bill for landline is received regularly.I have contacted in office in account section. But no one answers as to ho my bills are not being sent....
Complaint comments  Read comments Complaint category Internet Services

Bharat Sanchar Nigam [BSNL] — 2320043

 saxenasantosh04 on Feb 21, 2017
मेरा फ़ोन नंबर 2320043 1 माह से भी ज्यादा समय से खराब चल रहा है ।कई बार शिकायत की पर कोई रिजल्ट नहीं निकला
साल में करीब 6 माह तो फ़ोन खराब रहता है और न तो DET और न S D O फ़ोन ठीक कराने में कोई रूचि ले रहे है।केबिल तक तो इन दोनों ने बदलबाई नही है।कई...
Complaint comments  Read comments Complaint category Telecommunications

Bharat Sanchar Nigam [BSNL] — Non resuming of services and taking bills as usual

 My Heaven on Feb 21, 2017
I am a BSNL cuctomer. My outgoing call has been barred by the same from previous about two months.l reached AGM BSNL, billing section and customer care in person but in vain . I called customer care many times; they said to pay bill, attain a duplicate sim but nothing happened.I paid my bill two times 154 and 280 but I couldn't call even once in the previous 2 months. Now BSNL has sent a new bill invoice of 276.
I need justice in this regard.
Plz provide me my billed amount of two months and security deposit of rs 500 back..
They have wasted my money and time and didn't removed...
Complaint comments  Read comments [1]Complaint category Telecommunications

BSNL — Landline is defunct.

 kurandwadvijay on Feb 21, 2017
Sir,
I registered bsnl landline consumer from panaji, goa. with telaphone no. (0832) 2463379 complained regarding non working of bsnl-ll-bb combo pack of 449 void sms complain no.1036268110 dated 11/02/2017. i received from bsnl regarding contact no.09420164201 mr. mahesh nanu shirodkar. whenever i call the said number no one is responding. i even contacted 1500 but could not got any answer. since last 10 days my telephone is dead & nobody is ready to rectify my telephone. please take necessary action to rectify the same.

Thanking you

-sd-
Vijay r kurandwad
Complaint comments  Read comments [1]Complaint category Landline & Home Phone Provider

Bharat Sanchar Nigam [BSNL] — Non Refund Of Deposit

 Gopakumar GS on Feb 20, 2017
My Landline telephone No was 080-23337354.
I surrendered the connection long back almost 8 months and provided my bank account number for refund.
They confirmed that refund will be credited to bank account.
But till date no refund of deposit money.
I have visited their office at least four to five times for the same.
They says some mistake happened and they will check it out.
They cross checked the bank account no also.
But no refund happening....
Complaint comments  Read comments [3]Complaint category Landline & Home Phone Provider

Bharat Sanchar Nigam [BSNL] — No landline connection nor Internet connection

 Shazeya iqbal on Feb 20, 2017
Always no internet connection nor Phone line is good if we are not using the Phone even thou every month we r getting new bill we dnt have connections nor we are using landline nor internet v r receiving the bills very month we are getting a new Bill even thou we are not using the phone Phone has been disconnected then how could we get a bill plz help me out of this...
Complaint comments  Read comments [2]Complaint category Landline & Home Phone Provider

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