Bharat Sanchar Nigam [BSNL] Customer Care
Bharat Sanchar Nigam Ltd.
Customer satisfaction rating: 1%
Submit a Complaint
11844
COMPLAINTS

Bharat Sanchar Nigam [BSNL] Customer Care

Bharat Sanchar Nigam Ltd.

Webpage:
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Address
Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath
New Delhi
New Delhi District
Delhi
India - 110001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
326
down
180
1800 345 1500
[Landline]
up
155
down
117
1800 345 1504
[Broadband]
up
89
down
74
1800 425 1957
[MPLS VPN]
up
23
down
32


Additional info
Assam +91 94 3502 4365
Andhra Pradesh (Hyderabad) +91 94 4002 4365
Andaman & Nicobar +91 94 3402 4365
Bihar +91 94 3102 4365, +91 94 3122 4365
Bengal +91 94 3402 4365
Chhattisgarh +91 94 2520 1234, +91 94 2520 1041
Chennai +91 94 4402 4365
Goa +91 94 2202 4365
Gujarat +91 94 2602 4365
Haryana +91 94 1602 4365
Himachal Pradesh +91 94 1802 4365
Jammu & Kashmir +91 94 1902 4365
Karnataka +91 94 4802 4365
Kerala +91 94 4702 4365
Kolkata +91 94 3302 4365
Rajasthan +91 94 1402 4365
Punjab +91 94 1702 4365
Madhya Pradesh +91 94 2502 4365, +91 94 2512 4365
Maharashtra +91 94 2202 4365, +91 94 2212 4365
Orissa +91 94 3702 4365
Tamil Nadu +91 94 4302 4365, +91 94 4402 4365
Uttar Pradesh (E) +91 94 1502 4365
Uttar Pradesh (W) +91 94 1202 4365
Uttarkhand +91 94 1202 4365

BSNL Head Office
Bharat Sanchar Bhavan, Harish Chandra Mathur Lane, Janpath, New Delhi
Tel: +91 94 4002 4365

BSNL Mobile Complaints Number – 198

DataOne Broadband:
1800 424 1600
Sancharnet Help Desk Service: 1957
CellOne all India Helpline: 1 800 180 1503, 1 800 180 1503
BSNL BroadBand Helpline: 1800 345 1504 1504, 1800 345 1504

View More Information...

Customer satisfaction rating
1%
Complaints
11844
Pending
0
Resolved
100
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Bharat Sanchar Nigam [BSNL] related photos (673)

Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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Bharat Sanchar Nigam [BSNL] — hand set related. it is not working.

 203306 on Sep 26, 2017
Sir, since I have taken the broad band landline, I have not changed my landline set. My tele No.033 25265015, . It does not have cli facility
More over my set is not working.
Would it be possible to replace my set at your earliest.
I am now using my private set, which is also not working.
The line was installed in 26.2.2002

Could you place replace the old set issued by you. The old set is held with me.
Thanking you.
Your early action solicited.

Asit Ranjan Bhattacharjee
(Retd LT col)...
Complaint comments  Read comments [2]Complaint category Telecommunications

Bharat Sanchar Nigam [BSNL] — stv 155 got deducted from credit card without getting recharged

 tejeshwar on Sep 25, 2017
On 25th sept 2017, around 11:00 p. M. I tried to recharge stv 155 from bsnl portal website. ₹155 got deducted from my credit card but the webpage thrown a message saying "timed out". My data plan was not recharged.
Again, second time i tried to recharge ₹155. Amount got deducted from my credit card, webpage thrown an error message "timed out", but data plan was not recharged.

Kindly requesting you to refund my ₹310....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Bharat Sanchar Nigam [BSNL] — billing issue.

 ahmedurfrnd on Sep 25, 2017
Dear sir,

I being a consumer of bsnl services availed a service of broadband connectivity for internet (Land line no:08672-247364).
Every month i was receiving the bills & i was making the payment in time.
In july month i had received a bill of rs.945/- which i had cleared on 21.08.2017 at post office.

Again, for the month of aug i had received the bill as 944.79+815.09 (Previous balance+current bill amount).

When i had tried to pay the bill online it is showing as rs.1, 760/-.

Regarding this i tired to complaint at custumer...
Complaint comments  Read comments [1]Complaint category Landline & Home Phone Provider

Bharat Sanchar Nigam [BSNL] — ftth-landline connection with internet

 KC George on Sep 25, 2017
I have taken a landline bsnl ftth connection (469 2971000) for my house, which was installed on 28th august. Now i understand that the ups given to me is without the battery which means the so-called ups is only an adapter for the modem, not ups. This is reported to the concerned engineer in bsnl, but he said that he cann't help it, as the equipment is coming without battery.
This means that it is a cheating case and i need this battery as soon as possible to use the telephone even when electricity is cut.
For your information i have paid rs 1690/- (1199 plan+500 deposit) plus 1237/-...
Complaint comments  Read comments [1]Complaint category Broadband

Bharat Sanchar Nigam [BSNL] — landline service dead every time in last six months even given complaint

 anilug1979 on Sep 25, 2017
Sir/madam
My landline number is 832 2204600. My complaint is that, from last six months i face the discontinue service of my landline. It is every time goes dead and did not give good service. Every time they solve the problem temporarily and go, after two three days line goes dead. Every time i booked the complaints regarding this. But now bsnl don’t care and not come to solve the problem. I had paid bill every month or rarely i paid in two three months. The reason was this; they do not giving continuous service to me. So, why should i pay the bill in time?
Last two months, again...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Bharat Sanchar Nigam [BSNL] — aadhar number link to mobile phone

 r.shankaraiah on Sep 25, 2017
Dear sir/madam
If my address in aadhar card belongs to another state that is a. P. And i am working in uttara khand using the sim card of bsnl up west. And i asked in haldwani bsnl office to link my aadhar number. But soft ware is not supporting at the present time. So let me know how to get ekyc verified to my mobile number with my aadhar card number....
Complaint comments  Read comments [2]Complaint category Other

Bharat Sanchar Nigam [BSNL] — 2 landline connections under shift for over 3 months.

 dpdaniel on Sep 25, 2017
We had requested for shift of 2 landline numbers (080-25806767 & 08025806868) pertaining to a school office moved from bangalore 560005 to bangalore 560043. Each time we follow-up they keep saying cable is cut or new cable has to be laid, road widening work and so shift will delay.

Ours is a school for the weaker section of sobriety and this is the parental link that we have as emails and sms are not possible with parents. Can the bsnl authorities do something about getting our phone shifted asap....
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Bharat Sanchar Nigam [BSNL] — bsnl service service is becoming very bad

 H Mamatha Putti on Sep 25, 2017
I am using bsnl sim from past 7 years and from past 6 months my outgoing message is not going i want to port my bsnl prepaid to bsnl postpaid may i plz request you to resolve my problem as soon as possible. My banlmob no. 9454076925. Kindly resolve the problem soon. 1st the banl service was very high and now a days its very bad i am calling to customer care daily they are not responding to my problem. So i thought t raise a complaint kindly do the needful....
Complaint comments  Read comments Complaint category Telecommunications

Bharat Sanchar Nigam [BSNL] — e-shiksha

 JINDAL EMITRA SUROTH on Sep 24, 2017
Sir i am using bsnl no-0746925266. Without my permission e shiksha services has been activated on my land line number and bill of 898.40 rs added to my land line bill. They said to me that you will be asked before activate it. But they didn"t. They misguided me. I want to deactivate this service and i will go to consumer court againt bsnl and e-shiksha if my balance is not refunded. I request you to help me if possible. I shall highly obliged to you....
Complaint comments  Read comments [2]Complaint category Landline & Home Phone Provider

Bharat Sanchar Nigam [BSNL] — call drop and calculate extra seconds

 Santhoshvsk on Sep 24, 2017
When i call 20 seconds talking after call is single side voice and seconds are running but call not discunected. I try to cut the call but no hopes. This is not my first problem, so many times it's faced but i hope to improve the services. I don't know english fluently so i write shortly. So i hope to improve the signals and calldrop problem. Thanking you...
Complaint comments  Read comments [3]Complaint category Telecommunications

Bharat Sanchar Nigam [BSNL] — need last paid bill details

 giftincorp on Sep 23, 2017
Respected management
Of bharat sanchar nigam (Bsnl).

Request for provide me a last paid bill payment as early as possible, mobile number 9443708093. E-mail : info@giftincorp. Online. I request you to consider this mail and do the needful as early as possible where as i can submit the bill for my it returns as per the rules of government of india

Warm regards...
Complaint comments  Read comments Complaint category Utility Services

Bharat Sanchar Nigam [BSNL] — selfcare portal tariff change request

 CA Sudhanshu Sharma on Sep 23, 2017
I am regd on selfcare portal for my ll 1334-225002.in past i could login to the portal and change the tariff plans for my broadband connxn but not the portal says to contact nearest csr to avail this facility.
Kindly let me know why it has been withdrawn and want to have this facility working so that i can change my bb plans as and when required without going to bsnl office everytime...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Bharat Sanchar Nigam [BSNL] — no reply/solution of complaints from bsnl

 naren.nik77 on Sep 23, 2017
Bsnl has not provided us the services (Both landline & broadband was not working from 22/07/2017 to 31/07/2017) and we have made the above complaint (Also the mail was sent to bsnl portalhelpdesk) but there is no response till date. Last month we received call from bsnl executive that this amount will be refunded next bill but there is no refund in my current month bill.

Ref :complain no guj/co/2017/4976 - 28/08/2017 - no revert received till date

Grievance mail sent to : pgm_ahd_guj@bsnl.co.in 12/09/2017 - no revert received till date...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Bharat Sanchar Nigam [BSNL] — activation of hungama services without consent by fraud

 Pooja Gurwani on Sep 23, 2017
These people are scam. I got a call today by a representative of bsnl, she asked me whether my internet is working fine or not. I told her i had complained earlier this morning regarding internet problem. She asked to follow the procedure, as i kept asking questions she kept saying i should follow the procedure to raise customer complaint no. She asked my email id name and no. And asked me to msg bvas on 56677 within seconds to this she cut the phone and emails starting popping up on my email id that-

-thank you for showing interest in subscribing to entertainment unlimited @ rs....
Complaint comments  Read comments Complaint category Telecommunications

Bharat Sanchar Nigam [BSNL] — blocking of bsnl sim card no. 9476260700

 Surajitbose on Sep 23, 2017
Dear sir,
Today while i was coming in to asansol by patna bilaspur super fast express, my mobile loaded with bsnl sim card no. 9476260700 was stolen from the train.
Request you to please block the above sim card immediately, with an intimation to the undersigned.

Yours faithfully

Surajit bose
Chinakuri
Neamatpur
Asansol
Mb : 9425531809...
Complaint comments  Read comments Complaint category Security Services

Bharat Sanchar Nigam [BSNL] — deficiency in service -address change

 V.Ranganathan on Sep 22, 2017
Name ranganathan v
Phone no add-on card no 9445090473
A/c no
Old address g-4 aswamedha 119 (Old no 87) velachery road, guindy chennai 600043
New address block 112 flat h-1 jains green acres 91 darga road zamin pallavaram chennai 60043
Complaint docket no. Bsnl ;2i06778791
As i have moved to new location consequent to my selling the guindy plot request the change in address of billing. If not done, linking with aadhar maybe affected
Request early action...
Complaint comments  Read comments Complaint category Government Organizations

BSNL — amount debited from my savings account.. but, recharge not received

 thamimm on Sep 22, 2017
Sir,
I had recharge rs.444 data plan to my bsnl mobile no 8012777908.. The amount of rs.444 is debited from my SBI savings a/c (33666456858).. But, the recharge is not yet received so far.. So, I request you to recharge my mobile number 8012777908 to rs.444 data plan or refund my amount to my SBI savings a/c (33666456858).. State Bank Internet Banking, Transaction Ref No IGACBDZAW6, BSNL_Recharge_Ref No JSBI5675577647 for Rs.444.0 on 21-Sep-17 13:10...
Thanking you sir..
-with regards...
Complaint comments  Read comments Complaint category Telecommunications

Bharat Sanchar Nigam [BSNL] — recharge amount not credited

 Tara Singh Ghuman on Sep 21, 2017
An amount of rs 110 deducted from my sbi accout through bill desk on 20/09/2017 but not credited to my bsnl accout. Sbi transaction number isjsbi56722672181gacayfxi dated september 20 ; 2017. The state bank of india shows an amount of rs 119 withdrawl from my accout and credited to bsnl. But my bsnl account has not been credited with the same amout. You are kindly requested either to get the amount credited to my bsnl accout or refund the amount back to my bank account....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Bharat Sanchar Nigam [BSNL] — landline & broadband services

 welcome to Mayuri's Healthy kitchen & Healthy tips on Sep 21, 2017
Hi, worst experience, bsnl cut off our services as we didn't paid the bill, next day i paid the bill through paytm, now almost 3days we did not get any service from bsnl, still phone is dead & broadband server is off, whenever we are calling our local service providers bsnl office they are not giving proper response, some time they say some wire cutt off & etc... No one is taking our issue seriously.
Now will deactivate this service.
Worst experience...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Bharat Sanchar Nigam [BSNL] — unsubscribe hungama

 pratheema prabhu on Sep 21, 2017
I got a call from bsnl 7 8 months back. They said about some free music, free games, free movies. They asked for my email id and i gave it, i did not even subscribe to ur plan. But from that month my landline bill is above 3000. We dont even use landline. All this is because ur hungama plan. Who gave u permision to subscribe without our permission??? Please unsubsricbe it and refund oru money back...
Complaint comments  Read comments Complaint category Internet Services

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