Bharat Sanchar Nigam [BSNL] Customer Care
Bharat Sanchar Nigam Ltd.
Customer satisfaction rating: 1%
Submit a Complaint
12358
COMPLAINTS

Bharat Sanchar Nigam [BSNL] Customer Care

Bharat Sanchar Nigam Ltd.

Webpage:
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Address
Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath
New Delhi
New Delhi District
Delhi
India - 110001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 180 1503  [Mobile]
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419
down
222
1800 345 1500  [Landline]
up
196
down
151
1800 345 1504  [Broadband]
up
113
down
93
up
30
down
47
1800 425 1957  [MPLS VPN]
up
24
down
41

Phone:
Phone:
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62
down
57

Additional info

Assam +91 94 3502 4365

Andhra Pradesh (Hyderabad) +91 94 4002 4365

Andaman & Nicobar +91 94 3402 4365

Bihar +91 94 3102 4365, +91 94 3122 4365

Bengal +91 94 3402 4365

Chhattisgarh +91 94 2520 1234, +91 94 2520 1041

Chennai +91 94 4402 4365

Goa +91 94 2202 4365

Gujarat +91 94 2602 4365

Haryana +91 94 1602 4365

Himachal Pradesh +91 94 1802 4365

Jammu & Kashmir +91 94 1902 4365

Karnataka +91 94 4802 4365

Kerala +91 94 4702 4365

Kolkata +91 94 3302 4365

Rajasthan +91 94 1402 4365

Punjab +91 94 1702 4365

Madhya Pradesh +91 94 2502 4365, +91 94 2512 4365

Maharashtra +91 94 2202 4365, +91 94 2212 4365

Orissa +91 94 3702 4365

Tamil Nadu +91 94 4302 4365, +91 94 4402 4365

Uttar Pradesh (E) +91 94 1502 4365

Uttar Pradesh (W) +91 94 1202 4365

Uttarkhand +91 94 1202 4365



BSNL Head Office

Bharat Sanchar Bhavan, Harish Chandra Mathur Lane, Janpath, New Delhi

Tel: +91 94 4002 4365



BSNL Mobile Complaints Number – 198



DataOne Broadband:
1800 424 1600

Sancharnet Help Desk Service: 1957

CellOne all India Helpline: 1 800 180 1503, 1 800 180 1503

BSNL BroadBand Helpline: 1800 345 1504 1504, 1800 345 1504



View More Information...

Customer satisfaction rating
1%
Complaints
12358
Pending
0
Resolved
122
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Bharat Sanchar Nigam [BSNL] related photos (717)

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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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Bharat Sanchar Nigam [BSNL] — amount debited but bill not generated

 S R Raghul Nivas on Apr 20, 2018
Dear sir,
I made my bsnl landline bill payment through canara bank netbanking, an amount of 225 should be credited from my account but bill did not generated.. It shows pending. And pay again. Please resolve my problem soon as possible.
Landline number:[protected]
Transaction no: fcdr[protected]
Bank transaction id: billdsk-ncnb[protected]-billdsk
With regards
R. Raghulnivas
Vijayxeroxcomputers@gmail.com...
Complaint comments  Read comments Complaint category Internet Services

Bharat Sanchar Nigam [BSNL] — fraud in bb plan speeds

 Viveck Rajput on Apr 19, 2018
I recently upgraded my broadband plan to bbuld 1275, the plan says upto 10 mbps speed till 40 or 60 gb then the speed will be reduced to 2 mbps. It's completely a hoax, getting speed below than 2mbps, tried to complain about this via cust. Care. But no response. Usage till now is less than 20gb. Planning to switch to airtel. Worst experience. Clear case of miscommitmemt...
Complaint comments  Read comments [1]Complaint category Broadband

Bharat Sanchar Nigam [BSNL] — balance

 arunvkm21 on Apr 19, 2018
Hi my mobile no. Is [protected]. I received a call from [protected] i just did cut the ph. N after that i received a msg
"you are subscribed for service vc app for 15 days. To unsub send sms stop to 155223."
Of 30rs deduction for some crap vc app bsnl service activation for 15 days. I called the customer care but they refused to accept my complain. I said to write down my complain in thier system, she said ok. You will receive a msg of this complain no. I didnt get any complain no. Msg....
Complaint comments  Read comments [1]Complaint category Telecommunications

Bharat Sanchar Nigam [BSNL] — outgoing sms fails

 vicky raj 1001 on Apr 18, 2018
My bsnl no is [protected]. It belongs to bihar circle and currently roaming in delhi.
The problem is outgoing sms always fails. I searched for messaging centre on bsnl website but could not find it. Customer care centre number does not work if mobile number is in roaming.

Please state bsnl messaging centre on your website or here. If there is another problem what can it be and possible solution for this....
Complaint comments  Read comments Complaint category Mobile Service Providers

Bharat Sanchar Nigam [BSNL] — poor bsnl landline and broadband service

 Pranbarm on Apr 18, 2018
My phone no[protected] is constantly found in fault position for getting internet service though i am paying regularly at highest plan. I often used to lodge complaint but silpukhuri sdo branch is so relunctant to rectify d error but they are perfect in closing my complaint that it was resolved. I am fade up with d situation for long period. So kindly engage some expert officer in silpukhuri sdo branch so that matter can be resolved early. Thanks...
Complaint comments  Read comments Complaint category Broadband

Bharat Sanchar Nigam [BSNL] — network coverage and zero response from service team

 perf on Apr 18, 2018
Hi,
Im living in sholinganallur. I expected that bsnl is good in network. But the worst part is that the signal is really bad. Inside buildings the signal drop is so bad, that we need to run out to the open to speak to people.

After so many complaints, its still the same. I am sure if bsnl signal problem is not rectified, there are lot of customers who have been using bsnl for so many years, will shift to another provider when the mnp comes into effect.

I kindly request bsnl to sort this signal problem at the earliest....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Bharat Sanchar Nigam [BSNL] — kindly stop stealing public money

 Aman choice on Apr 17, 2018
You are subscribed for service vc app for 15 days. To unsub send sms stop to 155223."
Of 30rs deduction for some crap vc app bsnl service activation for 15 days. I called the customer care but they refused to pay my money back this service we didn't activate this service even i don't have any android phone kindly refund my money back this type of thing customer will not tollerate stop stealing public money...
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Bharat Sanchar Nigam [BSNL] — land line phone has been out of order almost a month long

 bibha00797 on Apr 17, 2018
I have a land line phone since 1992 at that time i was a govt servant. But land line services of bsnl staff is extreamly downward. When ever we go at the sto, bsnl to lodge the complain, no body has been found to receive the complain or they mere assure that will be resolved very soon.

I had a lodged complain of my land phone[protected] over telephone to the sto, gb bazar, agartala on 19th march 2018 at 11:37 hours to [protected], but they failed to compel my complain.

On 21.03.2018 i personally visited to the above address and request to resolve my land line phone...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

BSNL — vc app service

 arunvkm21 on Apr 16, 2018
I received a call from [protected] i just did cut the ph. N after that i received a msg
"you are subscribed for service vc app for 15 days. To unsub send sms stop to 155223."
Of 30rs deduction for some crap vc app bsnl service activation for 15 days. I called the customer care but they refused to accept my complain. I said to write down my complain in thier system, she said ok. You will receive a msg of this complain no. I didnt get any complain no. Msg....
Complaint comments  Read comments [3]Complaint category Telecommunications

Bharat Sanchar Nigam [BSNL] — fraud calls

 Kane Martin on Apr 15, 2018
I just received a call on my landline from [protected] claiming that they are calling from bsnl. They said, they are updating my broadband connection but for this i need to send sms to 5667 with "bvas". I think its a fake call but the point is, how they knew my registered mobile number? My details are leaked from bsnl to scammers? Bsnl should look into this matter asap....
Complaint comments  Read comments [1]Complaint category Landline & Home Phone Provider

Bharat Sanchar Nigam [BSNL] — phones are dead

 Neera Virmani on Apr 14, 2018
I am having following nos.
[protected]
[protected]
[protected]
[protected]
All above nos. Are dead since 31st of march, for which we have registered complaints.
Complaint nos. Are ; — [protected], [protected], [protected], [protected].
All these nos. Are at a human medicines godown, which can cause problem to needy patient.
We would also like to bring in your notice that such problems occurs very frequently, and for that we are in continuous to the department. But nothing has been done so requesting you to look after our grievance at utmost...
Complaint comments  Read comments Complaint category Pharmacy

Bharat Sanchar Nigam [BSNL] — landline bill are not reach before due date due to incorrect address

 sadashiv vasudeo keer on Apr 14, 2018
Dear sir,
Ref;- landline no[protected] a/c no [protected]
I sadashiv vasudeo keer requesting you that
My address on land line bill is 424, nemale rd. Bhandarwadi a/p-adeli
Tal.-vengurla, dist-sindhudurg maharashtra
Pine code-416516 whichis incorrect please delete namle rd,
Correct address is
424,. Bhandarwada a/p-adeli
Tal.-vengurla, dist-sindhudurg maharashtra
Pine code-416516
Landline no [protected]
Name;- sadashiv vasudeo keer
Account no [protected]...
Complaint comments  Read comments [3]Complaint category House, Apartment Rental

Bharat Sanchar Nigam [BSNL] — non-receipt of security deposit of rs.3, 000/-

 swapanmti@gmail.com on Apr 14, 2018
I have surrendered my landline telephone no.[protected]Id.:[protected]) with all necessary documents in originals, such as, (1) all bills payable in advance i. E. Money receipt (2) registration card (3) first paid bill, which contains, security deposit of rs.3, 000/- (4) last paid bill before surrender of telephone (5) bt-92 (L), i. E. Recovery certificate of instrument issued by the jto, baranagar, kolkata 700036

The above original documents have been handed over to the aotr/nb-ii, bsnl, calcutta telephones, 58, raja dinendra street, kolkata 700006 on 01/12/2017
More than...
Complaint comments  Read comments Complaint category Government Organizations

Bharat Sanchar Nigam [BSNL] — landline no 2316969

 mc.kharkwal on Apr 13, 2018
I had applied to disconnect broad band services from my bsnl no[protected]. Instead i applied, the department has disconnected my above no. Since i wish to continue the broad band services, therefore, i may please advised that what i to do.

I wish to add that the department has not yet refunded my security deposit.

Mages c kharkwal,
10-kurmanchal nagar,
Bareilly....
Complaint comments  Read comments Complaint category Government Organizations

Bharat Sanchar Nigam [BSNL] — landline service dead since 7 long days

 Jinesh Khajanchi on Apr 13, 2018
My landline service is dead since 7 days. As i trust and use landline phone a lot as my personal phone, it poses very much problem to us. I tried calling the customer service toll free number but no response.
Kindly consider the issue utmost important and take remedial measures to solve the issue.
Please take appropriate measures as soon as possible....
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

BSNL — incoming calls barred

 Omar327 on Apr 12, 2018
Hi,
My name is umar farooq, i am from srinagar. The incoming calls to my number [protected] are barred, i have contacted customer care for almost a dozen times and visited bsnl office srinagar as well. I have been repeatedly said that my number is the chemically alright but the fact is that the incoming call facility is barred. Kindly look into the matter....
Complaint comments  Read comments Complaint category Mobile Service Providers

Bharat Sanchar Nigam [BSNL] — my wimax connection is not working

 Rajanibehera on Apr 11, 2018
Wimax user - ob10003746@bsnl.in
Account no.[protected]
I have paid the bills except the current one which is due on 24th april 2018.
Unfortunately i have no internet access through my wimax connection since last 3 days. We pay a fixed amount for a month irrespective of irregular wimax service. Why should i pay for those days during which wimax connection was not there? My wimax connection should be immediately revived and bill may be accordingly prepared taking care of the period of service not provided.
Prof. Rajani kanta behera...
Complaint comments  Read comments Complaint category Internet Services

Bharat Sanchar Nigam [BSNL] — bsnl broadband out of order

 Navneeta D on Apr 10, 2018
I had booked a complaint on 29th March 2018 with docket no. [protected] and till date the Internet connection is out of order.And then I booked a complaint by dialing the local customer care number.. still nothing got done.. third time I went to BSNL office in person and booked a complaint.. still no reply.. though I got the bill of last month!!Just pathetic customer service.Just hopeless....
Complaint comments  Read comments Complaint category Telecommunications

Bharat Sanchar Nigam [BSNL] — landline bill paid through sbi internet banking but payment not received by bsnl

 bardhanbapi49@gmail.com on Apr 10, 2018
My landline no [protected].Bill for March-18 Rs 1271/= paid through BSNL payment portal SBI internet banking.But BSNL is showing that the bill is due.Rectification pl be done at an earliest.Deduction from my account has already been done.SBI transaction ref no IGADHSLQY6 for Rs 1271/- on 10Apr 18 17:30hrs.Repeated efforts were made to interact BSNL customer care but no fruitful action achieved so far...D.Bardhan M no [protected]...
Complaint comments  Read comments Complaint category Other

Bharat Sanchar Nigam [BSNL] — wrong recharge done

 snehamis on Apr 10, 2018
Wrong recharge of rs 187 to my number [protected] through paytm which was already recharged with rs 485. Please do refund back and cancel recharge rs 187 from this number. And i would like to know why this customer care no. Is not accessible from other services?
This is the reason bsnl is losing its loyal customers.
Kindly refund back.
Operator reference no. [protected]
Date of recharge : 10th april...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

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