Bharat Sanchar Nigam [BSNL] Customer Care
Bharat Sanchar Nigam Ltd.
Customer satisfaction rating: 1%
Submit a Complaint
12172
COMPLAINTS

Bharat Sanchar Nigam [BSNL] Customer Care

Bharat Sanchar Nigam Ltd.

Webpage:
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Address
Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath
New Delhi
New Delhi District
Delhi
India - 110001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 180 1503  [Mobile]
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382
down
212
1800 345 1500  [Landline]
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182
down
145
1800 345 1504  [Broadband]
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109
down
88
1800 425 1957  [MPLS VPN]
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24
down
40
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30
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47

Phone:
Phone:
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59
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51

Additional info
Assam +91 94 3502 4365
Andhra Pradesh (Hyderabad) +91 94 4002 4365
Andaman & Nicobar +91 94 3402 4365
Bihar +91 94 3102 4365, +91 94 3122 4365
Bengal +91 94 3402 4365
Chhattisgarh +91 94 2520 1234, +91 94 2520 1041
Chennai +91 94 4402 4365
Goa +91 94 2202 4365
Gujarat +91 94 2602 4365
Haryana +91 94 1602 4365
Himachal Pradesh +91 94 1802 4365
Jammu & Kashmir +91 94 1902 4365
Karnataka +91 94 4802 4365
Kerala +91 94 4702 4365
Kolkata +91 94 3302 4365
Rajasthan +91 94 1402 4365
Punjab +91 94 1702 4365
Madhya Pradesh +91 94 2502 4365, +91 94 2512 4365
Maharashtra +91 94 2202 4365, +91 94 2212 4365
Orissa +91 94 3702 4365
Tamil Nadu +91 94 4302 4365, +91 94 4402 4365
Uttar Pradesh (E) +91 94 1502 4365
Uttar Pradesh (W) +91 94 1202 4365
Uttarkhand +91 94 1202 4365

BSNL Head Office
Bharat Sanchar Bhavan, Harish Chandra Mathur Lane, Janpath, New Delhi
Tel: +91 94 4002 4365

BSNL Mobile Complaints Number – 198

DataOne Broadband:
1800 424 1600
Sancharnet Help Desk Service: 1957
CellOne all India Helpline: 1 800 180 1503, 1 800 180 1503
BSNL BroadBand Helpline: 1800 345 1504 1504, 1800 345 1504

View More Information...

Customer satisfaction rating
1%
Complaints
12172
Pending
0
Resolved
115
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Bharat Sanchar Nigam [BSNL] related photos (697)

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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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Bharat Sanchar Nigam [BSNL] — I'm not able to pay my bsnl landline bill

 Aryan Naidu on Jan 23, 2018
Guys I m not able to pay my BSNL landline bill... After I type in my acc. No., Telephone no. And select the individual account option, and click continue, a dialogue comes that says " something went wrong, plz try after some times" wtf guys? 🙁🙁... Plzz fix it or help me..
U ###, why my complain has to be in atleast 350 characters ? ... U have ### system.. plzzz fix my problem aswholes...
Complaint comments  Read comments [3]Complaint category Wedding services

Bharat Sanchar Nigam [BSNL] — landline phone no.08816-286378

 Bhaskararaju Vatsavai on Jan 23, 2018
MY Land Line Number is[protected], the phone is functioning well but calls are going to another phone also whose phone number is[protected]. and become parallel phone.the calls are coming for the both numbers and much inconvenience is faced.and stopped taking in Land line.
even after repeated complaints also, BSNL staff are not reacting.and simply they are saying that the phone wire is wrongly connected that was rectified but the problem remains the same.
this type of inferior connections and staff not reacting to the complaint, i come to a stage to disconnect the connection....
Complaint comments  Read comments Complaint category Telecommunications

Bharat Sanchar Nigam [BSNL] — to block the sim for no misuse of number

 Govil Chawla on Jan 22, 2018
I lost my mobile handset alongwith my sim card at weading. My mobile no. [protected] was [protected] and sim card no. Was[protected]. I want to block the sim card so that no one mis use it. But the bsnl officials say they require a copy of fir. Only for blocking a sim card, fir should not be insisted upon. I request the bsnl to block my sim immediately.
My temporary mobile no. Is [protected] c/o binder paul mob. No. [protected]...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Bharat Sanchar Nigam [BSNL] — refund of deposit amount

 N E Wilson on Jan 22, 2018
I was holding bsnl landline no.[protected], customer id no.[protected].

I have surrendered the connection but while submitting instrument, i was informed that this instrument was purchased by me as my own asset. However, i am not atall aware of it.

The connection was discontinued but the amount of deposit has sofar not been received by me.

I therefore, request you to please do needful in (I) acceptance of telephone instrument; and (Ii) refund of deposit amount; at the earliest please.

Regards,

(N e wilson)
Bharuch...
Complaint comments  Read comments [1]Complaint category Telecommunications

BSNL — bsnl hungama plan

 prianka Ramachandran on Jan 19, 2018
I have complained twice for the deactivation of bsnl hungama but still no action is taken for my complaint. I didn't even activated the plan and the company is saying that i activated the plan. The bill is coming along with the charge which i had to pay wastly and again the bill has came with the same charge.
Deactivate bsnl hungama plan quickly
Land line number[protected]...
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Bharat Sanchar Nigam [BSNL] — worst customer service

 templargamer on Jan 18, 2018
I a bsnl broadband user from last couple of days my dsl was getting down again again then complaint about this issue then they sent a workman who don't know anything about internet and router then they a technician who reduced my downstream port speed... Then again next day complaining about speed, and i told that i am paying for a 675 rupees pack and my internet speed is far below than what your pack offers... And ignored me... That company is clearly exploiting customer......
Complaint comments  Read comments Complaint category Telecommunications

Bharat Sanchar Nigam [BSNL] — broadband speed and service issues

 templargamer on Jan 18, 2018
Bsnl is worst isp i am a bsnl broadband user last couple of days my dsl was getting down again and again, so i complaint and service they provided oh my god!!! First of all they don't even had registered my complaint then next day i again called them... Then they send a workman who don't even know anything about broadband and router then they send a technician... He called someone on phone and tell them reduce my downstream means what the #!!! They reduced my download speed even i am paying for a high speed pack exactly around 675 rupees and when i told them to change my port speed they...
Complaint comments  Read comments [1]Complaint category Telecommunications

Bharat Sanchar Nigam [BSNL] — want to know call details of a landline number 03192235114

 Rehan333 on Jan 18, 2018
Hello, hope that you will help me i just want to know the call details of a landline number of last one month. As iam getting very heigh monthly fares. From that number. Will you please mail me the details to my mail address [protected] this is my landline number. For which i need to find call details. Maximum time i use my phone to make a call. But don't know how. This is happening

Regards :- rehan...
Complaint comments  Read comments Complaint category Home & Garden

Bharat Sanchar Nigam [BSNL] — application for new connection not processed.

 vinodmf on Jan 18, 2018
I had raised a request with bsnl for new connection. Pre-lead no:[protected]. 4 jan 2018

A agent named ketan ([protected]) contacted me and asked me to fill up a new connection form and charged me 500 rs + 200 rs
I have not received a new connection yet.
When i contacted ketan, he asked me to get the contact number of the lineman and inform him to add a new connection. I dont know where to get the contact of lineman

I tried to contact the bsnl helpdesk multiple times, but they did was put on hold and disconnect the call.

I urgently need...
Complaint comments  Read comments Complaint category Broadband

Bharat Sanchar Nigam [BSNL] — i lost my sim. bsnl employee not giving my sim back

 Raghupalreddyvatti on Jan 17, 2018
Bsnl (Jubli checpost) : 40+ old lady not giving my sim. She said silly resons. They are not working after 4 pm.

Firstday: 4 'clk office timings close
Second day: server down and aadher details not having.
Note: finger print matched
Who's responsible

My number: [protected]

I need my sim back
Send me answer to my email : raghupalreddy228@gmail.com...
Complaint comments  Read comments [2]Complaint category Employees

Bharat Sanchar Nigam [BSNL] — bill paid twice

 Hima Raj on Jan 16, 2018
Dear Sir/Madam,
I am a bsnl landline customer. Recently i paid my landline bill twice through two different online websites. I request you to refund my bill amount as soon as possible. My bsnl account number is [protected] and telephone number is [protected]. Customer ID is [protected] and Bill number is SDCKL[protected].Below i have attached the proofs of both the transactions.

Thankyou....
Complaint comments  Read comments [3]Complaint category Landline & Home Phone Provider

Bharat Sanchar Nigam [BSNL] — not received unlimited calling pack as per offer.

 rhlmoh on Jan 16, 2018
Dear team,

We have done the mobile recharge in bsnl-up west sim-no:[protected] on dated 09/jan/2018: 11:57 of rs:429 and then we received 360.55 rs in main balance by talkcharge website. (Online recharge).

But we required below offer. Hence we called to customer care of up west :[protected] / 1503 and asked from employee, how to get below offer, hence she/he said dial :*123# and select so so option, we did the same. But now our 360.55 rs got deducted and when we calling to someone, money is deducting from main balance. Please assist. We should able to call free on any...
Complaint comments  Read comments [1]Complaint category Telecommunications

Bharat Sanchar Nigam [BSNL] — since last six days my new broadband modem is not yet reseted

 kamathsowbhagya on Jan 16, 2018
Sir,
Old modem is burned out. So i purchased new broad band modem. And called the technician to set new one with my broad band connection. He came and tried to do some thing and told that he will check in the office for further. After that he never came back. Neither the internet connection. If i call him just gives irresponsible reply. Since last 5 days i am just complaining to one after another numbers. No proper responses. My number is[protected] dasharath, location is srirangapatna, karnataka mandya dist 571438...
Complaint comments  Read comments Complaint category Broadband

Bharat Sanchar Nigam [BSNL] — re: telephone fault (over 40 days)

 goldking77 on Jan 16, 2018
Dear sir/madam,
Landline not working for 40 days.
I had failed in all my attempts to solve the problem, by requesting and sending mails, but nothing has happened. Instead of getting new customers, bsnl should try to keep their existing customers first.
Only thing is that i receive the bill on time every month.
As a last bsnl cutomer in my surrounding area, i think it is best for me to surrender my landline.
I have received the bill for this month, but the phone complaint is pending for 40 days. I had made a complaint on[protected] docket no[protected]. The bsnl...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Bharat Sanchar Nigam [BSNL] — not receiving security deposit of rs. 1442/- after 15 months

 samoon lokhandwala on Jan 16, 2018
I had disconnected my telephone no.[protected] in the name of s. N. Lokhandwala & co in october-2016. I received the sms on 2nd march 2017 that your telephone deposit amount of rs. 1442/- will be given till 17th march 2017. I inquired in your jamnagar office and they replied me that we have posted deposit cheque on 21st march 2017. But till the date, i have not received that cheque of rs. 1442/- out of my deposit of rs. 1650/- after deducting 208/- for discontinued charges. By personal visit and emailed on "portalhelpdesk@bsnl.co.in" on 11th april 2017, 24th april 2017, 17th june 2017 and 11th...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

BSNL — hungama

 Gayathri Devi.M on Jan 16, 2018
I want to deactivate the bsnl hungama plan as soon as possible. I am not interested in this plan. So kindly deactivate immediatly. My landline number is[protected].
A scam by bsnl in the name of hungama:

I'm was a faithful customer to bsnl since 2003, but i have lost the faith and trust in bsnl after this incident.

Someone called from bsnl to my landline and said "we are calling from bsnl hungama and we want your emai id and phone number for the record purpose".

After sometime i got mail from bsnl hungama that they have activated entertainment...
Complaint comments  Read comments Complaint category Broadband

Bharat Sanchar Nigam [BSNL] — non refund of my deposit amount on cancellation

 Marygeorge on Jan 16, 2018
16th january 2018

From. Mrs. Mary george
102 graceland apartments,
21 hutchins road, cooke town
Bangalore 560005

To: manager
Bengaluru telecom dist.
Bharath sanchar nigam limited
Bangalore telephones
Bangalore.

Dear si,

Our telephone connection 25492405
Customer id [protected] account no. [protected]

I had requested on during october 2017 to please disconnect my telephone connection no.[protected] which you had kindly acknowledged per your sl-197 dated 9th october...
Complaint comments  Read comments [1]Complaint category Landline & Home Phone Provider

Bharat Sanchar Nigam [BSNL] — non activation of net recharge 333

 srkaushik on Jan 15, 2018
Sir, on 12 jan 2018 i had a recharge of 333 via online. But that recharge is not activated till date. No body is taking serious step, facing problem. Date 15/01/2017.

I am tired of contacting cust care, no body is takeing it seriously. Continuously misguiding me, or misleading me, by continuous recharging, sometimes sending settings.

I already have a complaint no, where puja mam, one senior one said, within 4 hrs it will be solved. Complain no is 1a14601146.

I personally went to bsnl office bokaro, same reply, soon it will be resolved.
But when,...
Complaint comments  Read comments Complaint category Internet Services

Bharat Sanchar Nigam [BSNL] — landline/broadband connection

 Roshan Pereira on Jan 15, 2018
My bsnl landline in goa[protected] is registered by ronnie pereira.
Regarding my broadband speed (Line sync rate) is capped at 4mbps when my plan is for 8 mbps
There are two old broadband usernames:
1.) pr[protected]
2.) ronnie_1
Kindly delete both usernames and create a new one so that a new dslam port is used which supports 8mbps speed,
My connection was started before 2007 and are registered on old dataone usernames commissioned on nib 1
The new bsnl nib 2 is not commissioned on my old username so kindly delete both the usernames and create a...
Complaint comments  Read comments [2]Complaint category Broadband

Bharat Sanchar Nigam [BSNL] — internet is not working

 Chetan_Ub on Jan 14, 2018
To,
Bsnl office
Margao goa
403601

My broadband on landline number [protected] is not working. It keeps connecting and disconnecting. I have lodged numerous complaints to the office but the issue keeps recurring and they are not able to solve it, and i am charged the full month amount in the bill inspite of getting partially working broadband service for just 10-15 days. This has been the case for about 13 months now.

Please do something about it....
Complaint comments  Read comments Complaint category Broadband

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