Bharat Sanchar Nigam [BSNL] Customer Care
Bharat Sanchar Nigam Ltd.
Customer satisfaction rating: 1%
Submit a Complaint

Bharat Sanchar Nigam [BSNL] Customer Care

Bharat Sanchar Nigam Ltd.

Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath
New Delhi
New Delhi District
India - 110001

Customer Care Phone Numbers and Contacts

1800 180 1503  [Mobile]
1800 345 1500  [Landline]
1800 345 1504  [Broadband]
1800 425 1957  [MPLS VPN]


Additional info

Assam +91 94 3502 4365

Andhra Pradesh (Hyderabad) +91 94 4002 4365

Andaman & Nicobar +91 94 3402 4365

Bihar +91 94 3102 4365, +91 94 3122 4365

Bengal +91 94 3402 4365

Chhattisgarh +91 94 2520 1234, +91 94 2520 1041

Chennai +91 94 4402 4365

Goa +91 94 2202 4365

Gujarat +91 94 2602 4365

Haryana +91 94 1602 4365

Himachal Pradesh +91 94 1802 4365

Jammu & Kashmir +91 94 1902 4365

Karnataka +91 94 4802 4365

Kerala +91 94 4702 4365

Kolkata +91 94 3302 4365

Rajasthan +91 94 1402 4365

Punjab +91 94 1702 4365

Madhya Pradesh +91 94 2502 4365, +91 94 2512 4365

Maharashtra +91 94 2202 4365, +91 94 2212 4365

Orissa +91 94 3702 4365

Tamil Nadu +91 94 4302 4365, +91 94 4402 4365

Uttar Pradesh (E) +91 94 1502 4365

Uttar Pradesh (W) +91 94 1202 4365

Uttarkhand +91 94 1202 4365

BSNL Head Office

Bharat Sanchar Bhavan, Harish Chandra Mathur Lane, Janpath, New Delhi

Tel: +91 94 4002 4365

BSNL Mobile Complaints Number – 198

DataOne Broadband:
1800 424 1600

Sancharnet Help Desk Service: 1957

CellOne all India Helpline: 1 800 180 1503, 1 800 180 1503

BSNL BroadBand Helpline: 1800 345 1504 1504, 1800 345 1504

View More Information...

Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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Bharat Sanchar Nigam [Bsnl] — to get the call history of may 2018 of my bank number

 Gilanisen on Jun 24, 2019
Respected sir,
I am archana. S from vellore, tamilnadu. Please provide me the entire call history with details of may 2018 of my bsnl number to my email : [email protected]
My phone number: [protected]. I want my call history of that particular month because i lost an important phone number related to my profession which i regret it only now.
So kindly please do the needful as soon as possible as it is very urgent.
Looking forward for your cooperation
Thanking you....
Complaint comments  Read comments Complaint category Universities

Bharat Sanchar Nigam [Bsnl] — dead landline telephone since one and half months

 Sammy0119 on Jun 24, 2019
My landline telephone number[protected] is dead since the first week of may when the cyclone fani struck odisha. I have lodged complaint with bsnl but it is still showing as work-in-progress since the time of lodging of the complaint. I have spoken to many bsnl officials but nothing has been done till now to rectify the complaint. I don't know what else i need to do to get the complaint resolved....
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Bharat Sanchar Nigam [Bsnl] — refund of 2751432

 RUCHIR POPAT on Jun 23, 2019
We have surrendered landline no 2751432 in the name of DIPAK HIRALAL POPAT to patel colony office, Jamnagar, Gujrat beofre 18 months. Till date we have not reveived refund of deposit. We also visited BSNL office but they can not give peoper reply. Please refund deposit as early as 18 months passed no reply received from BSNL. Please refynd deposit with interest of 18 months also....
Complaint comments  Read comments Complaint category Telecommunications

Bharat Sanchar Nigam [Bsnl] — non-receipt of refund amount rs.9207/- (7932+630+645) since last 9 months

 B.Kar on Jun 23, 2019
2. Sir, i surrendered my bsnl brandband connection no.[protected] on 15/09/18 and 17/09/18 at lal bazar, trimulghery, secunderabad bsnl a. M. Office. But till date i have not received rs.9207/- (7932+630+645) since last 9 months.
Out of rs.9207/-. Rs.7932/- was paid to bsnl on 21/5/18 due online transaction failure. On receipt bsnl bill rs.3966/-, i was try to pay on 21/05/18 through online. But due to online transaction failure, i was try to pay the bill through online till the transaction is successful. Accordingly, while my third transaction was successful. Later my previous 2 failed...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Bharat Sanchar Nigam [Bsnl] — after disconnection request bill is still generated

 dr_anvar on Jun 23, 2019
I was having bsnl land lineconnection in kosamba dist surat gujarat
My no. Was[protected].
My plan was 59 rs. But after few month suddenly i was getting bill of 250 to 400 rs.
On inquiry they told me that now your plan has changed. But they never informed me or asked me to change plan.
So i asked them to dis connect my no.
They told that your request is registered april.
But still they are generating my bill every month...
Complaint comments  Read comments Complaint category Telecommunications

Bharat Sanchar Nigam [Bsnl] — refund of deposit amount as well as extra paid amount not received

 Vikas Somani 20 on Jun 22, 2019
I have surrendered my landline phone number, and applied for refund of excess payment as well as deposit. I made my last payment on 20/10/2018. Eight months have been passed still no refund received. When i asked at telephone exchange about refund, they said you will receive the cheque by post within 3 months. On 22/03/2019 i again generated grievance online but nothing april'19 i called in customer care to know the status, but the way i received the answer was so irresponsible. The lady sitting on the other side was not agree to register my complain. She was insisting me to wait for...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Bharat Sanchar Nigam [Bsnl] — no network since 22 days

 vedvyasdas on Jun 21, 2019
My broadband connection installed on telephone no [protected] is not working for last 21 days. I have complained so many times fortnightly. But no action has been taken from the company till date. I am paying the bill for whole month whereas no connection for 22 days. For better connection, without any option, I had chosen BSNL. Now it's felt like suffered. Till date nobody from BSNL has attended my complaint....
Complaint comments  Read comments Complaint category Telecommunications

Bharat Sanchar Nigam [Bsnl] — change my postal address as per aadhar card

 Sreenu479 on Jun 21, 2019
Dear Sir,

The regarding of the above subject i need change the my postal address in ur records as per my Aadhar card details.

Country : India
My Telephone number Number
Sreenivasa Nagar Colony

Thanks & Regarding
M Sreenivasa Rao
+91 [protected]...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Bharat Sanchar Nigam [Bsnl] — bsnl mobile balance deduction

 anujibin on Jun 21, 2019
My BSNL mobile number account frequently deducted with 15rs. I didn't subscribe to any of the services. If there is any, please unsubscribe me from that.
The message is "your last call cost Rs.15.000, call duration 0:0:0.".
Today (Jun 21, 2019) 25rs deducted. Please find the attached photo for reference. The call duration is shown as 0; Actually, I didn't call anyone. Please give me a reply. My phone number is [protected]....
Complaint comments  Read comments Complaint category Unauthorized charges

Bharat Sanchar Nigam [Bsnl] — non working fibre optic conncection

 Balaji chennakrishnan on Jun 21, 2019
Hi i have been using fibre optic internet connection for[protected]. From 14 th june the connection is dead and inspite of complaints being booked, bsnl wouldn t bother. I have decided to surrender my connection. But for that also bsnl makes me run from pillar to post. I can just choose to not pay leave the connection as it is, but i want to close the connection properly. Bsnl harrasses customers.In saibaba colony office in coimbatore, the officials are totally hopeless....
Complaint comments  Read comments Complaint category Telecommunications

Bharat Sanchar Nigam [Bsnl] — recharge not successful

 Pandeyji78 on Jun 20, 2019
I recharged my BSNL account online but my account was not recharged and my bank account was cut off. How will get balance in my account? Why not recharge my account? I recharge my account again and again but my account can not be recharged and when I call customer care, it is always said to be a server problem.Why does this happen why my account is not recharged and whenever I complain whenever I call the customer care, I am told the server problem....
Complaint comments  Read comments Complaint category Mobile Service Providers

Bharat Sanchar Nigam [Bsnl] — bsnl mobile signal issue

 sivakumar katta on Jun 22, 2019
We are using two mobiles and the subscriber is BSNL since ~2years. Till now we have anot encountered any issue. Now from 10days we are not getting the signal around and inside the Home. we are facing lot of issues due to signal issue. Ex not getting OTPs and not able to attend critical calls.
Called customer care and PGM office many times and informed. But no use. This issue is many of users in our Layout. Kindly check and helpus
My Address:
BEML Layout 6th stage, Thubarahalli, Bangalore 560066....
Complaint comments  Read comments Complaint category Mobile Service Providers

Bharat Sanchar Nigam [Bsnl] — hungama subscription

 Bhatia Himanshu Ved on Jun 20, 2019
This subscription has been active on my Landline Broadband since the last 3 months and the charges are also 410. The process is cumbersome.. the toll free of hungama never connects. We dont know when the subscription was started.. This is a huge scam. Kindly refund my money.
My telephone number is[protected]
I tried posting a mail on hungama portal too.. but to no avail.
Please stop scamming people like this.
There are innumerable complaints about Hungama online....
Complaint comments  Read comments [4]Complaint category Landline & Home Phone Provider

Bharat Sanchar Nigam [Bsnl] — incoming call and message facility unavailable in my bsnl number

 Moulik Jain on Jun 19, 2019
I am a user of BSNL sim since 2016. I purchased it from Kanpur (UP), number : +91-[protected]. Since 15 days I am unable to receive any call and message. Outgoing call and messages are going. But I am unable to receive any call or message. I contacted your customer care several times but it didn't connected. Luckily one time, it was connected and she told me to recharge with Rs75 plan to extend validity. I did it but still nothing happened. Still I am unable to receive any call and message. I have also attached the screenshot of the recharge which I did. Kindly help me at the earliest....
Complaint comments  Read comments Complaint category Mobile Handsets

Bharat Sanchar Nigam [Bsnl] — faulty handset model binatone bt 730

 Krishnaseniorcitizen on Jun 19, 2019
My mother is a senior citizen age 92 years and she relies on the landline to contact family members and doctor. The handset is faulty. She cannot make outgoing calls and the volume of receiving calls is very low. Despite making several requests the fault has not been rectified. Please do the needful and help.
Ramesh Malik
S/o Mrs Krishna Malik[protected]...
Complaint comments  Read comments Complaint category Telecommunications

Bharat Sanchar Nigam [Bsnl] — billing for service breakdown period

 B S Vasantha kumar on Jun 18, 2019
I am having BSNL land line with broad band facility for my number[protected]. BSNL service broke down between 01.04.2019 to 05.04.2019 and even on line complaint registration failed to register. I lodged complaint with BSNL bearing No.[protected] dtd 13.5.2019 when they charged the rental value for full month of April 2019. The bill for previous month normally sent me by email in first week of succeeding month, hence complaint was lodged in the month of May 2019. BSNL not responded to my complaint...
Complaint comments  Read comments Complaint category Telecommunications

Bharat Sanchar Nigam [Bsnl] — lewd sms

 arvy_1 on Jun 17, 2019
I am registered with DND. In spite of this I get lewd sms from BSNL, (find attached). It is a shame that BSNL has started promoting Prostitution to make money. May I know who is the ROGUE who peddles customers' data? I am fed up of complaining to my service provider about such nonsense. Such nonsense keeps recurring with different SMS headers mostly from BSNL. This company has no concern or respect for customers....
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Bharat Sanchar Nigam [Bsnl] — irregularity of internet connectivity

 Bikram Hajarimayum Sharma on Jun 17, 2019
BSNL is the Worst broadband internet service provider in imphal, Manipur. There customer support are the worst type .
My Home is just about 500m from BSNL office and i still cannot get regular internet connection.
I have complaint about irregularity of internet but they said there is no problem in broadband just my check landline . I have called the Landline support for line there is no problem with that also.
Still I have problem with the regular disconnection of internet which is occurring very frequently.
I like to solve this problem....
Complaint comments  Read comments [1]Complaint category Internet Services

BSNL — stop deducting amount from my mobile 9444250209

 julie hepzibah on Jun 17, 2019
Unauthorised money is being deducting from my post paid mobile Several times in the name of Services by 57171 . I sent a sms STOP to 57171 but till now it is continued.I wish to inform you TO STOP DEDUCTING AMOUNT FROM MY MOBILE +91-[[protected]] with IMMEDIATE EFFECT other wise I shall be compelled to go to the consumer court and will change the CellOne service provider from my mobile.
PHONE [protected]...
Complaint comments  Read comments Complaint category Mobile Service Providers

Bharat Sanchar Nigam [Bsnl] — remove caller tune urgently

 Rt9 on Jun 15, 2019
Hello, I didn't set a caller tune but I found out today through an SMS that I'm subscribed to one. I want it removed as soon as possible. The customer care didn't bother to here me out fully before giving me the 56799 number and cutting the call.. That didn't work either by the way

First of all I get subscribed to a service that I didn't want in the first place and then none of the numbers from the customer care worked/did their job - 1503, 56700, 56799

Please remove that caller tune urgently I absolutely hate having one...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

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