Bharat Sanchar Nigam [BSNL] Customer Care
Bharat Sanchar Nigam Ltd.
Customer satisfaction rating: 1%
Submit a Complaint

Bharat Sanchar Nigam [BSNL] Customer Care

Bharat Sanchar Nigam Ltd.

Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath
New Delhi
New Delhi District
India - 110001

Customer Care Phone Numbers and Contacts

1800 180 1503  [Mobile]
1800 345 1500  [Landline]
1800 345 1504  [Broadband]
1800 425 1957  [MPLS VPN]


Additional info

Assam +91 94 3502 4365

Andhra Pradesh (Hyderabad) +91 94 4002 4365

Andaman & Nicobar +91 94 3402 4365

Bihar +91 94 3102 4365, +91 94 3122 4365

Bengal +91 94 3402 4365

Chhattisgarh +91 94 2520 1234, +91 94 2520 1041

Chennai +91 94 4402 4365

Goa +91 94 2202 4365

Gujarat +91 94 2602 4365

Haryana +91 94 1602 4365

Himachal Pradesh +91 94 1802 4365

Jammu & Kashmir +91 94 1902 4365

Karnataka +91 94 4802 4365

Kerala +91 94 4702 4365

Kolkata +91 94 3302 4365

Rajasthan +91 94 1402 4365

Punjab +91 94 1702 4365

Madhya Pradesh +91 94 2502 4365, +91 94 2512 4365

Maharashtra +91 94 2202 4365, +91 94 2212 4365

Orissa +91 94 3702 4365

Tamil Nadu +91 94 4302 4365, +91 94 4402 4365

Uttar Pradesh (E) +91 94 1502 4365

Uttar Pradesh (W) +91 94 1202 4365

Uttarkhand +91 94 1202 4365

BSNL Head Office

Bharat Sanchar Bhavan, Harish Chandra Mathur Lane, Janpath, New Delhi

Tel: +91 94 4002 4365

BSNL Mobile Complaints Number – 198

DataOne Broadband:
1800 424 1600

Sancharnet Help Desk Service: 1957

CellOne all India Helpline: 1 800 180 1503, 1 800 180 1503

BSNL BroadBand Helpline: 1800 345 1504 1504, 1800 345 1504

View More Information...

Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Bharat Sanchar Nigam [BSNL] related photos (732)

Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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Bharat Sanchar Nigam [BSNL] — want to change name in bsnl landline bill

 vijaymedicalstore on Jun 23, 2018
Sir, my phone number [protected] is billing under name of my uncle dr.Ashok kumar mehta, plot no 65, opp himalaya dhaba, katra sher singh, amritsar. Now i request you to please change the name from dr ashok mehta to m/s vijay medical store my firm name with gst no 0311lfv0480g1za so that we can avail the gst input and my uncle (my fathers brother is no more ) so please change the name with same address...
Complaint comments  Read comments Complaint category Business & Finances

Bharat Sanchar Nigam [BSNL] — deduction of money affected from my a/c for bsnl landline bill but failed in bsnl portal.

 pichumani on Jun 23, 2018
Sir, today morning i transferred Rs.1476/_ being the amount of my landline phone[protected] bill for this month net banking SBI. This amount has been deducted from my state bank account, But i got a message that this payment failed in bsnl portal. reason mentoined being completed successfully.
so in effect the amount already debited to my a/c but the bsnl payment not cleared still.
kindly do the needful to refund the deducted amount to my account or clear the outstanding bill of bsnl.
pichumani pondicherry
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Bharat Sanchar Nigam [BSNL] — bsnl mobile poor network

 k v v rao on Jun 22, 2018
I am holding bsnl mob number : [protected] connection more than 15 yrs. Since one week we are facing severe network problem at gandhinagar industrial area, jagagirigutta, hyderabad 500037. We are not getting waves properly and if there are waves we are not getting rings for incoming call. If we are attending to mobile call, it will disconnected with in 15 sec. Its repeatedly happening since one week. We are facing lot of problems. Please solve the issue immediately....
Complaint comments  Read comments Complaint category Business & Finances

BSNL — no information about how much amount will be deducted through pv cost.

 ANILKUMAR PABBITI on Jun 21, 2018
"your plan expired on[protected]. If plan voucher amount available in your main a/c, auto renewal of validity will be done after deducting pv cost". This is the message i've got, i don't know how much money will deduct through the pv cost and there is no information from your side not through messages or from customer support when i tried to contact. It's a new nestam past the amount deducted was around ₹25, now they suddenly deducted ₹110 for auto renewal without prior intimation about how much the pv cost was. The supervisor from customer support giving answers carelessly. The problem...
Complaint comments  Read comments Complaint category Mobile Service Providers

Bharat Sanchar Nigam [BSNL] — network issue for mobile and landline

 AbhijithV on Jun 20, 2018
I'm abhijith, a student living in kerala, india. My place is far away from our city so our place is kind of rural in every aspect. There is literally no signal for bsnl or any other operators which leaves with no way of calling other than landlines. But guess what, landlines are not reliable. It's usually complaint most of the time and even if it's fixed, the wires are crosslinked so one user can literally hear someone else talking through the line to someone else.

As there is no range for mobile operators and no reliability in landline phones, what do you suggest us to do?...
Complaint comments  Read comments Complaint category Telecommunications

Bharat Sanchar Nigam [BSNL] — refund of security deposit on surrendering landline telephone number 2551795

 Shradha Ranjana Grahacharya on Jun 18, 2018
Dear sir,
I would like to inform you that i have surrendered my landline telephone number -2551795 since long. Inspite of my several requests and persuasions my security deposit amount haven't yet been refunded.
I have also registered my complaints to your customer service on 17/06/2018. But no response yet.
So, i ll request you kindly look into the above facts and resolve the issue at an early date.
I hope you ll realise the abnormal delay caused by you and take early action as deemed proper.
Thanking you

Yours faithfully,
Kshirod chandra...
Complaint comments  Read comments [1]Complaint category Landline & Home Phone Provider

Bharat Sanchar Nigam [BSNL] — surrender of landline and refund of security deposit.

 Paulose kallungal on Jun 18, 2018
As instructed by bsnl, calcutta telephones, 148, chittaranjan avenue, kolkata 700 007 i surrendered my land line no.[protected] with the copy of following documents.
Photo copy of last paid bill.
Photo copy of pan card.
The above documents with letter was received by the above office on 7th october 2017 and i was informed that refund amount would be sent to your billing address by cheque within 3 months from date of receipt of letter.

Today, while contacting the bsnl customer care, i have been informed that diconnection of the above line in progress as such...
Complaint comments  Read comments [2]Complaint category Landline & Home Phone Provider

Bharat Sanchar Nigam [BSNL] — not able to solve broadband and telephone problem

 misto1997 on Jun 18, 2018
Its been almost 2 month im trying to complaint against telephone and broadband but no solution is given by bsnl office. I have changed plan to 690 i. E 10mbps speed but they are providing me 6mbps speed and saying that they dont have 10mbps port. Why they are giving 10mbps plan if they cant fulfill it moreover check my complaints from last 2 months continuesly broadband and telephone not working again n again. And im sick of complaining to sdo and jee....
Complaint comments  Read comments [3]Complaint category Broadband

Bharat Sanchar Nigam [BSNL] — axis billing

 vijay973 on Jun 17, 2018
My phone no[protected] my name is vijay mittal from darjeeling (734101) we don"t use the hungama service so we gave application for deactivation for this service and after that they deactivated the service
(By mail on 19/03/2018-03:08:59) but the monthly which we have to pay we have already paid but the bill again came including this hungama service which we already have deactivated so please if any one is given this responsible to listen complains than please its a request to take action immediately because we are mentally disturbed regarding this issue......
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Bharat Sanchar Nigam [BSNL] — unnecessary balance deduction

 LatikaKesarwani on Jun 17, 2018
Bsnl deducted ₹20/- unnecessarily on 16th june 2018 on my number [protected].
I emailed them with the screenshot and i haven't had any success there.
When i call the customer care they tell me the system is down and ask me to call back later.
When i call them and pretend i want information they tell me the details and their sustems are working properly.
But when i ask them for a refund they tell me that i activated a service mobile radio which i didn't. And then when i ask them to transfer the call to their senior they say that due to repetition of the same statement...
Complaint comments  Read comments Complaint category Mobile Service Providers

Bharat Sanchar Nigam [BSNL] — about call details

 Mannoo Bhandari on Jun 17, 2018
Dear sir i need last six month call details of my bsnl prepaid mobile number.
Sir actually i lost my all the contacts so i wants my call history of my mobile number...
The bsnl sim is registered with my id manoj kumar and adhaar card is also attached with the sim cards...

Dear sir kindly send me the call detail in my id
Pls do the needful


Manoj kumar...
Complaint comments  Read comments Complaint category Mobile Service Providers

Bharat Sanchar Nigam [BSNL] — wrong information in website regarding data recharge benefits

 noteee on Jun 17, 2018
The prepaid recharge plan details given in official website is wrong regarding the rs 429 plan which offers 7 gb/day for 75 calendar days the information is misleading and i demand compensation for this as i recharged the above mentioned plan for mobile number +9199*363 on 17 june didn't received benefits offered by them rather got a plan for 1 gb/day...
Complaint comments  Read comments Complaint category Mobile Service Providers

Bharat Sanchar Nigam [BSNL] — very low signal strength

 venmoney on Jun 17, 2018
I am residing at venmoney pullakadvu area in alapuzha district in kerala. I am using bsnl mobile number for last since six years, and from last one year there is poor network in my own house and in our near areas. I am unable to use internet or voice calls properly. Kindly resolve the issue.
We have already given a mass complaint to the authorities of bsnl.

Contact no.[protected]...
Complaint comments  Read comments Complaint category Telecommunications

Bharat Sanchar Nigam [BSNL] — unwanted otp from 57171 [Resolved]

 विशाल कुशवाहा on Jun 17, 2018
I am receiving 57171 generated otp everyday 3/4 times since last 2weeks though i have not done any activity which would send otp. I suspect that someone is trying to flush out money from my account. I am in a fix as to what to do. The issue is very serious.
Please advice me. How i can stop this fraudulent activity by someone with intention of causing harm to me.
Complaint comments  Read comments Complaint category Business & Finances

Bharat Sanchar Nigam [BSNL] — bsnl should be ashamed of its poor services

 surobhit naik on Jun 16, 2018
Bsnl should be really ashamed of its poor services in recent time.

I bought a bsnl sim thinking i'll get a government sim for my official use. But no, it's not useful for that aisi now. Because a simple job of getting a simple otp from a bank is not don't properly by this company.

If you don't give proper service customers will be angry obviously. And i'm also angry now.

And i'm porting.

I'm trying a transaction for 3months which i can't do.

Now it's enough i'll just port.

I'm not at all thankful for your bad...
Complaint comments  Read comments Complaint category Government Organizations

Bharat Sanchar Nigam [BSNL] — non refund of security amt on surrender of bsnl landline 01732233100 since dec.2017

 88408 on Jun 16, 2018
I have surrendered my landline phone no.[protected] in my name (Ajay bhasin). Inspite of repeated requests ro bsnl local office followed by many personal visits there is no response from bsnl reg refund since dec 2017 till date. A necessary action should be initiated in the concerned matter at the earliest. Regards, ajay bhasin 300-r, model town yamunanagar haryana-135001. E. Mail id:
Complaint comments  Read comments Complaint category Telecommunications

Bharat Sanchar Nigam [BSNL] — mobile prepaid

 KAMLESH71 on Jun 16, 2018
I have bsnl prepaid sim yester day i received call from [protected]
I am cut call after this i got message to cur rs. 5/- for some scheem activation. After that i contact bsnl customer care operator ask me if you press any key scheem activated i am just cut call but they are not give me my diducted charge they register my complint and ask me to contact our siniour officer contact you with in 4houre still i complin nobudy contact me so lpease do needfull in same my no.[protected] (Bsnl)...
Complaint comments  Read comments Complaint category Mobile Service Providers

Bharat Sanchar Nigam [BSNL] — mobile network connection not working

 shridharatla on Jun 15, 2018
I have bsnl phone numbers [protected] and [protected] which are stopped network connection since 2 days. I have contacted local customer care numbers of bsnl but so far it is not resolved.

Since, i could not contact any one from my area and network connections are very essential in these days, my complaint may kindly be resolved at the earliest.

Shridhara k
Psanakaje 574224
Belthangady, dk
Complaint comments  Read comments Complaint category Mobile Service Providers

Bharat Sanchar Nigam [BSNL] — delay in refund of landline security deposit

 Inamdar Sanjay on Jun 14, 2018
I have closed my telephone connection no[protected] on 8/1/2018, but still I have not received my landline security deposit of Rs.1309/- generated by BSNL itself.No dues are pending & all bills cleared upto 31/12/2017.From 1/1/2018 to 8/1/2018, bill is of Rs.191/- is generated & adjusted from security deposit of Rs.1500/- with BSNL. Hence refund of Rs.1309/- is due from last 6 months....
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Bharat Sanchar Nigam [BSNL] — clarification reg. sundry charges of rs.115768 in electricity bill of mamoon mobile tower

 P.P.Singh on Jun 13, 2018
This office has received electricity bill no. 1100118c[protected] of mamoon mobile tower (A/c no.[protected], raised by pspcl east sub division pkt of rs, 141920/-bill date[protected], with due date[protected]. With sundry charges of rs115768/-. You are requested to provide full detail of less payment if, any of electricity bill so that necessary payment to pspcl be made...
Complaint comments  Read comments Complaint category Telecommunications

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