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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9
Updated: Oct 9, 2025
Complaints 15968
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6089
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9879
So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL] reviews & complaints(15968)

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H
Habibqs
from chennai, Tamil Nadu
Oct 9, 2025
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Removal of pillar box urgent

Address: 59/61,Raja Muthaiah Salai periamet mosque building Periamet

Dear sir/madam,

This correspondence is to notify regarding a PILLAR BOX that has been causing mobility problems lately in PLATFORM . Request your kind consideration to shift/remove it at the earliest. Complete address is mentioned below along with photograph of the pole.

59/61, Raja Muthaiah Salai
periamet mosque building
Periamet

Best Regards
Quraishi
[protected]@yahoo.combr...
+2 photos
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K
kandrapedu
from tirupati, Andhra Pradesh
Jul 15, 2025
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Requesting for removal of unused bsnl pole in front of my house reg

Address: TIRUPATI

Respected Sir/ Madam,
I, K. Dorai Raju, resident of H. No. 6 – 10 – 181, Singalagunta, would like to bring to your kind attention about the problems that we are facing due to an unused BSNL’s telephone pole located in front of our house.
The pole was constructed around 20 years ago and I am sure that the telephone pole in front of my house is not used by any BSNL user.in fact it is being used by the local...
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M
Muthu22042002
Jul 1, 2025
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Recharge failed (On bsnl portal)

I have Recharged my number with 107 plan. and received "12-STATUS-DIAMETER_END_USER_SERVICE_DENIED" This error

Receipt No: [protected]
Transaction ID : PGSM[protected]
Bank Reference No :[protected]

Refund Would be great...
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R
Raishab
from Proddatur, Andhra Pradesh
Apr 28, 2025
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Amount not refunded yet

Take a bid in BSNL fancy number auction.
The reg. Amount 1000 not refunded yet.
Ref IGASSNATS4...
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V
vissutekumalla
Jan 28, 2025
Jan 28, 2025
This thread was updated on Jan 28, 2025
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Address: BSNL, Visakhapatnam

On 24Th January I try to recharge my phone number[protected] with plan of 2399/- through Debit card, however the amount is debited from my account without recharge.
Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
Jan 28, 2025
Updated by vissutekumalla On 24Th January I try to recharge my phone number[protected] with plan of 2399/- through Debit card, however the amount is debited from my account without recharge.
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    R
    Roshin A
    Dec 22, 2024
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    Poor voice clarity

    Address: Near MGD School, Kundara, Kollam, Kerala - 691501

    My voice breaks and don't have quality. The other person often complains that I cannot be heard. It also takes time to get connected. My location is in Kundara, Kollam. Exact latitude and longitude coordinates are 8.9707597, 76.6878486....
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    Indrashis Singh
    Sep 19, 2024
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    Address: Med-Life Opp LIC building Hindusthan Park asansol 4

    I am writing to report an issue regarding a telephone pillar that is obstructing the entrance to my building and parking area, located at Med-Life, Opposite LIC building, Hindusthan Park, Asansol-4. This obstruction is causing significant inconvenience, as it blocks access for both pedestrians and vehicles. The pillar is affecting the daily functioning of my business and needs immediate attention.

    I kindly request that you take prompt action to remove or relocate this pillar to resolve the issue. Your swift response would be greatly appreciated.
    +3 photos
    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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      A
      Anjali1108
      from Kaithal, Haryana
      Jul 31, 2024
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      My father has lost his phone near IIFCO Metro Station, Gurgoan. I request you to urgently block his SIM [protected] due to security reasons.
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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        E
        ejose
        Jul 31, 2024
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        I have maid validity extension payment of Rs 197 for BSNL prepaid no. [protected] on 30 Jul 2024. But the server was showing down after the amount got cut from my account. I wait 1 day meantime customer service executives not taking call and not responding properly. The no. is still showing as INACTIVE.

        Please give me a solution immediately. Please ensure the amount that got deducted is paid back to my account as I have to try again to make it active
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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          S
          Suchita Zade
          from Delhi, Delhi
          Jul 16, 2024
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          I was BSNL internet consumer. In 2018, I stopped my connection; BSNL should have returned 1300Rs of deposit. But I haven't received the same

          Consumer number: [protected]

          Registered Phone number: [protected]
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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            C
            Cskumarsanjeev
            from Bengaluru, Karnataka
            Jun 16, 2024
            Jun 17, 2024
            This thread was updated on Jun 17, 2024
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            When ever I have tried to generate UPC code, there is a eror message from 1901 that " UPC cannot be generated as there is an active request for the change of ownership for this number"
            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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              K
              Kurian Chacko
              Jun 5, 2024
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              Receipt no. [protected]
              Transaction ID PGSM[protected]
              Date[protected]:27:06

              But still no recharge done.
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                S
                Shrig12
                May 14, 2024
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                Hello,
                Recharge for my bsnl prepaid no. [protected] was not received but Money deducted twice from G pay two times 199 rupees each time,
                please refund my money back of 398 rupees.
                UPI transaction id's are
                [protected] and[protected]
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                  K
                  Kajeeth Kumar G
                  from Chennai, Tamil Nadu
                  Apr 30, 2024
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                  I am writing to request a UPC code for my mobile number [protected]. I am planning to switch to a new service provider and would like to initiate the mobile number portability process.

                  As per the Telecom Regulatory Authority of India (TRAI) regulations, a UPC code is required to port a mobile number to another service provider. I kindly request you to provide me with my UPC code at your earliest convenience.

                  I am sending 5-6 message to 1900 from my number but still I cannot get my UPC code. Please help me to get UPC code.

                  Thank you for your time and assistance.
                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                    D
                    dkbasnet
                    from Tezpur, Assam
                    Apr 17, 2024
                    Apr 29, 2024
                    This thread was updated on Apr 29, 2024
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                    poor service and non withdrawal of connection after more than one month of surrender application

                    I took a BSNL fiber connection on First week of December 2023 ([protected]). I was informed by Mr. Rajib Hazarika (of BSNL Tezpur, Assam) that Rs. 799/- is the plan for a connection of speed 100mbps and accordingly, I chose that plan and continued. Rs. 3000/- was paid to his personal account as an installation charge. In the very first month (January 2024), the first bill came for two months together and when inquired, Mr. Hazarika said that...
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                    D
                    dipakcool2222
                    Apr 1, 2024
                    Apr 1, 2024
                    This thread was updated on Apr 1, 2024
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                    Address: Type 3 , BSNL Staff Colony, Halar Road Valsad, 396001, GJ, IN

                    R/Sir,

                    Maintenance is required in the DGVCL Main wire coming to the meters of Govt BSNL Colony Type 3 customers.
                    Since last 2 years, Even earlier, complaints are being made on your DGVCL complaint number and also informed to your Local DGVCL Valsad staff from time to time. But there is no permanent solution.
                    Today 01.04.2024, No power since morning, 4 time Complaint to Local DGVCL Valsad staff. But issue not resolved yet.

                    Add : Type 3, BSNL Staff Colony, Halar Road Valsad, 396001, GJ, IN
                    Mo : [protected], [protected]
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                    Apr 01, 2024
                    Updated by dipakcool2222                     R/Sir,

                    Maintenance is required in the DGVCL Main wire coming to the meters of Govt BSNL Colony Type 3 customers.
                    Since last 2 years, Even earlier, complaints are being made on your DGVCL complaint number and also informed to your Local DGVCL Valsad staff from time to time. But there is no permanent solution.
                    Today 01.04.2024, No power since morning, 4 time Complaint to Local DGVCL Valsad staff. But issue not resolved yet.
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                      S
                      sidh.jain
                      Mar 28, 2024
                      Apr 4, 2024
                      This thread was updated on Apr 4, 2024
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                      Removal of Dead BSNL Pole in front of our house

                      Address: SA-014, Shastri Nagar Ghaziabad UP 201002

                      Dear Sir/Ma’am,

                      There is a dead bsnl pole in front of our house due to which we are facing parking issues. Please find attached a photo of the same. Request you to please have it removed as it’s causing a lot of inconvenience to us.

                      Thanks,...
                      +1 photos
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                      M
                      Meherbabu
                      from HYDERABAD, Andhra Pradesh
                      Mar 22, 2024
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                      Address: PLOT NO 4 SRICHAKRA ENCLAVE, SAINIKPURI

                      A telephone pole was erected in front of my house long time ago. At present this pole is not used. But is is obstructing parking my car
                      Request to remove the pole

                      Thanks
                      Meher Babu
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                        S
                        Sudars
                        from Pune, Maharashtra
                        Mar 13, 2024
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                        Dear Customer, Your OTP for fault ticket booked vide Complaint No[protected]. You are requested to share this OTP with BSNL representative only after Complaint is resolved to your satisfaction. Please call BSNL Customer Care at 1500 or[protected] for further queries. Thanks for choosing BSNL as your Service Provider.
                        Regards
                        [protected]
                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                          R
                          Ramu Mandiga
                          Mar 13, 2024
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                          Address: 2-60 ramalayam street krishnunipalem gokavaram East godavari Andhra Pradesh 533286

                          BSNL poles has been presented in my own land. Now I am constructing an house on the land. So I kindy request to remove the poles which are placed on my site. I have contacted the local bsnl office staff but they were asking a bribe to remove those poles
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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