Bharat Sanchar Nigam [BSNL] Customer Care
Bharat Sanchar Nigam Ltd.
Customer satisfaction rating: 1%
Submit a Complaint
11137
COMPLAINTS

Bharat Sanchar Nigam [BSNL] Customer Care

Bharat Sanchar Nigam Ltd.

Webpage:
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Address
Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath
New Delhi
New Delhi District
Delhi
India - 110001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
212
down
118
1800 345 1500
[Landline]
up
89
down
70
1800 345 1504
[Broadband]
up
47
down
50
1800 425 1957
[MPLS VPN]
up
18
down
22


Additional info
Assam +91 94 3502 4365
Andhra Pradesh (Hyderabad) +91 94 4002 4365
Andaman & Nicobar +91 94 3402 4365
Bihar +91 94 3102 4365, +91 94 3122 4365
Bengal +91 94 3402 4365
Chhattisgarh +91 94 2520 1234, +91 94 2520 1041
Chennai +91 94 4402 4365
Goa +91 94 2202 4365
Gujarat +91 94 2602 4365
Haryana +91 94 1602 4365
Himachal Pradesh +91 94 1802 4365
Jammu & Kashmir +91 94 1902 4365
Karnataka +91 94 4802 4365
Kerala +91 94 4702 4365
Kolkata +91 94 3302 4365
Rajasthan +91 94 1402 4365
Punjab +91 94 1702 4365
Madhya Pradesh +91 94 2502 4365, +91 94 2512 4365
Maharashtra +91 94 2202 4365, +91 94 2212 4365
Orissa +91 94 3702 4365
Tamil Nadu +91 94 4302 4365, +91 94 4402 4365
Uttar Pradesh (E) +91 94 1502 4365
Uttar Pradesh (W) +91 94 1202 4365
Uttarkhand +91 94 1202 4365

BSNL Head Office
Bharat Sanchar Bhavan, Harish Chandra Mathur Lane, Janpath, New Delhi
Tel: +91 94 4002 4365

BSNL Mobile Complaints Number – 198

DataOne Broadband:
1800 424 1600
Sancharnet Help Desk Service: 1957
CellOne all India Helpline: 1 800 180 1503, 1 800 180 1503
BSNL BroadBand Helpline: 1800 345 1504 1504, 1800 345 1504

View More Information...

Customer satisfaction rating
1%
Complaints
11137
Pending
0
Resolved
75
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Bharat Sanchar Nigam [BSNL] related photos (598)

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Bharat Sanchar Nigam [BSNL] Customer Care related pictures (598)

Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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Bharat Sanchar Nigam [BSNL] — Services activated and wrongly charged through telemarketing calls

 subhankar087 on Feb 24, 2017
Telemarketing calls were done to share info about hungama entertainment serviceson the 28th of Nov 2016.

However while my email id was taken for sharing info purposes, it was misused to activate the hungama service and higher bill was charged in the subsequent months that is january and february

Pls be warned about such promotion and telemarketing calls from BSNL hungama team.Never share ur email id or any details with the hungama team...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Bharat Sanchar Nigam [BSNL] — Landline Worst

 Diwakar Chaudhary on Feb 23, 2017
My landline is not working since almost a week now and instead of making repeated complaints and informing the authorities the people of bsnl are rarely working on it. This is the worst network in the entire world. The people are just wasting money and people are least bothered about people. Necessary actions should be taken against the people like these. Rectify the issue and have some faith in ur work. BSNL people have some respect for ur work and have some shame to work more and timepass later. Thanks!...
Complaint comments  Read comments Complaint category Other

BSNL — Six month post paid bill

 Imtiaz007 on Feb 23, 2017
My Cell One Number is 9417892394 and Account Number is 191913668. Pl send me the last 6 month post paid mobile bills. I dont have the hard copy of my bills. For some reason, since I have a job which makes me travel extensively, I was not able to download and keep the bills. I need it to process my tele claim from my organisation. An early action is requested please....
Complaint comments  Read comments Complaint category Mobile Service Providers

Bharat Sanchar Nigam [BSNL] — Bsnl hungama package deactivate

 Mukeshpatel Lic on Feb 23, 2017
Dear sir,
Please deactivate my bsnl hungama package my no is 07748288108 please deactivate my bsnl hungana package. This system is not at my work. Aur apne yaha deori bangla me nhi chalta mere pc me to plz sir deactivate kr dijiye
Is package se program mujhe pasand nhi hai aur mera pass samay nhi hai aur isse mujhe isse paresani hai kyuki jab mai iska upyog nhi krta to bill kyu ataa hai
Isliye deactivate krna hai

Mukesh patel...
Complaint comments  Read comments [1]Complaint category Broadband

Bharat Sanchar Nigam [BSNL] — No signal in blue ridge, hinjewadi phase 1, pune

 Pratik Somaiya on Feb 23, 2017
Respected Sir,

This is to kindly inform BSNL that there is no 2G/3G singal in Blue Ridge, Hinjewadi Phase 1, Pune. Please do the needful. Lots of Bsnl/Cellone customers are facing problem with internet and calls. This problem is becoming severe day by day. I am thinking for mobile number portability to other carrier.

Regards,
Pratik Somaiya
9428349285...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Bharat Sanchar Nigam [BSNL] — BSNL charging bills from its customers for none services

 Ved_107 on Feb 23, 2017
Concerned officer of the BSNL is requested to see my issue of service quality providing by BSNL to me. This complaint about land line phone service providing by Patel Nagar exchange, BSNL, Ghaziabad. BSNL is forcing its customers to disconnect their land line phone facilities without any fault. The other phone installed by BSNL at my location found working.

I am very old customer of BSNL, and i paid many unwanted bills for the benefit of BSNL after my complaint through email @ gmtdghaziabad@bsnl.co.in on 24th march, 2008. My phone complaint was attended after completion of 25 days...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Bharat Sanchar Nigam [BSNL] — Regarding refund of my security deposit since 2012

 Hye Bye on Feb 22, 2017
I have surrendered my broadband connection in 2012 and i got the no due slip also. Still i didnt get the refund of my security deposit. I have sent so many mails to that office, they didnt give any response. I have still got the refund bill. My phone number is 9030581878. Why this people still doing this., not returning the money what they didnt own....
Complaint comments  Read comments [1]Complaint category Broadband

Bharat Sanchar Nigam [BSNL] — Bill for bsnl hindaun is not receiving

 Shivcharan Gupta on Feb 22, 2017
For the last one year I am not receiving my bill for landline I contacted Mr arun deo sharma also who was told by you in my complaint. He told that I cannot give your bill. Please arrange to send my bill regularly. thanks. Please arrange that my bill for landline is received regularly.I have contacted in office in account section. But no one answers as to ho my bills are not being sent....
Complaint comments  Read comments Complaint category Internet Services

Bharat Sanchar Nigam [BSNL] — 2320043

 saxenasantosh04 on Feb 21, 2017
मेरा फ़ोन नंबर 2320043 1 माह से भी ज्यादा समय से खराब चल रहा है ।कई बार शिकायत की पर कोई रिजल्ट नहीं निकला
साल में करीब 6 माह तो फ़ोन खराब रहता है और न तो DET और न S D O फ़ोन ठीक कराने में कोई रूचि ले रहे है।केबिल तक तो इन दोनों ने बदलबाई नही है।कई...
Complaint comments  Read comments Complaint category Telecommunications

Bharat Sanchar Nigam [BSNL] — Non resuming of services and taking bills as usual

 My Heaven on Feb 21, 2017
I am a BSNL cuctomer. My outgoing call has been barred by the same from previous about two months.l reached AGM BSNL, billing section and customer care in person but in vain . I called customer care many times; they said to pay bill, attain a duplicate sim but nothing happened.I paid my bill two times 154 and 280 but I couldn't call even once in the previous 2 months. Now BSNL has sent a new bill invoice of 276.
I need justice in this regard.
Plz provide me my billed amount of two months and security deposit of rs 500 back..
They have wasted my money and time and didn't removed...
Complaint comments  Read comments [1]Complaint category Telecommunications

BSNL — Landline is defunct.

 kurandwadvijay on Feb 21, 2017
Sir,
I registered bsnl landline consumer from panaji, goa. with telaphone no. (0832) 2463379 complained regarding non working of bsnl-ll-bb combo pack of 449 void sms complain no.1036268110 dated 11/02/2017. i received from bsnl regarding contact no.09420164201 mr. mahesh nanu shirodkar. whenever i call the said number no one is responding. i even contacted 1500 but could not got any answer. since last 10 days my telephone is dead & nobody is ready to rectify my telephone. please take necessary action to rectify the same.

Thanking you

-sd-
Vijay r kurandwad
Complaint comments  Read comments [1]Complaint category Landline & Home Phone Provider

Bharat Sanchar Nigam [BSNL] — Non Refund Of Deposit

 Gopakumar GS on Feb 20, 2017
My Landline telephone No was 080-23337354.
I surrendered the connection long back almost 8 months and provided my bank account number for refund.
They confirmed that refund will be credited to bank account.
But till date no refund of deposit money.
I have visited their office at least four to five times for the same.
They says some mistake happened and they will check it out.
They cross checked the bank account no also.
But no refund happening....
Complaint comments  Read comments [3]Complaint category Landline & Home Phone Provider

Bharat Sanchar Nigam [BSNL] — No landline connection nor Internet connection

 Shazeya iqbal on Feb 20, 2017
Always no internet connection nor Phone line is good if we are not using the Phone even thou every month we r getting new bill we dnt have connections nor we are using landline nor internet v r receiving the bills very month we are getting a new Bill even thou we are not using the phone Phone has been disconnected then how could we get a bill plz help me out of this...
Complaint comments  Read comments [2]Complaint category Landline & Home Phone Provider

Bharat Sanchar Nigam [BSNL] — Bsnl promotional messages

 Sradha WebCreations on Feb 20, 2017
I am activated Dnd to my Bsnl number. 9040573923. Still Bsnl send me 10 to 20 Bsnl buzz message every day. And deducte 10/- every day from my main balance. Please stop this Bsnl buzz message. Bsnl customer care don't support me and says they don't stop this messages. Such a big company doing this work. I don't want any type of promotional messages from Bsnl please stop this message....
Complaint comments  Read comments [5]Complaint category Magazines & Newspapers

Bharat Sanchar Nigam [BSNL] — FTTH broadband not working since 1 week

 Kiran Rama on Feb 19, 2017
Disconnected for 6 days now.

There has been no resolution at all. Here is the chronology of events:
1. Optical Fiber broadband Internet stops working on 2/14/2017 for phone number 29757167
2. Docket/Ticket number raised by calling 1500 from BSNL landline. Docket Number 117345717212
3. Calling BSNL Local lineman does not yield resolution. He says the lineman does not take care of optical fiber broadband and that it is outsourced
4. Called the person in charge of the optical fibernet (Suresh mobile number 9686335866) but he refused to even take up the call
Complaint comments  Read comments [1]Complaint category Landline & Home Phone Provider

Bharat Sanchar Nigam [BSNL] — Bank sim no network in roming

 Mahabob Khan on Feb 19, 2017
Hi sir

I am from andhra Pradesh.i am using bsnl SIM in roming since 2months.but yesterday suddenly no network in my phone.

I have no author sim.i am very troubled please help me

I am using to net so I am last recharge was 1099
That is one month unlimited net please help me sir

My number 9441590343...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Bharat Sanchar Nigam [BSNL] — Call details (incoming & outgoing)

 Ubaid Ahmad Siddiqui on Feb 19, 2017
Sir/madam
Humara mobile no. 9455505726 hai aur
Ye akhtar hussain s/o jameel ahmad ke naam se hai humein apne no ka call details (incoming & outgoing) chahte hain
Call details month from 01/02/2017 to 18/02/2017 tak chahiye

Jo humare email id par bhej dijiye
Humara email id hai
E-mail -
kgninteriors11@gmail.com

Sir / Madam its very important...
Please sed me......
Complaint comments  Read comments Complaint category Mobile Handsets

Bharat Sanchar Nigam [BSNL] — Refund of modam charges added in bii

 surendera kumar gupta on Feb 19, 2017
My Tel phone no 0120 2864958.Bsnl has added in the bill of Jan 17 the amount refunded Rs 900 ie 100 Rs per month as the modam charges.I had plan Rs 999 for five months the I changed the plan to Rs675.Bsnl was refunded Rs 100 per month for the modam inspire of change of plan but this time the bill comes Rs1827 for Jan 17. Please help me to rectify the bill.Renu Gupta...
Complaint comments  Read comments Complaint category Telecommunications

Bharat Sanchar Nigam [BSNL] — For bill [Resolved]

 thibase on Feb 19, 2017
Phone number: 04242231855
Account number: 9036646150
NAME: LAKSHMANAN SOLANKI K
I m using bsnl broadband and landline service, last bill payment is paid on 27.06.2016 rs1505 for a month 1.4.16 and 1.5.16
Then i m used 1.6.16 month and not paid bill and my connection disconnected on 18.7.16 after disconnection continiously bill received for 4 months total amount is 2915rs for 01.06.2016, 01.07.2016, 01.08.2016, 01.09.2016, this 4 months bills are paid on 15.02.2017
after disconnection why bills are continiously come and amount is increased
So please help...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Bharat Sanchar Nigam [BSNL] — Land line out of order no compliance done for the complaints made sice 15 days

 charan borkar on Feb 19, 2017
Sir
I have been the BSNL customer for the last 25 years I was using broad band connection as well. My land line no 0836/2770496 Of late the services of both broad band and land line have been pathetic, Inspite of several complaints no improvement in services.So I asked to remove my broad band connection last month as it was not working. our telephone line is very old due to repeated digging of ground in the area for drainage etc wires have damaged I requested the concerned to put new line .but they have avoided . Now my land line is dead for the last 15 days inspite of having complained...
Complaint comments  Read comments Complaint category Telecommunications

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