Bharat Sanchar Nigam [BSNL] Customer Care
Bharat Sanchar Nigam Ltd.
Customer satisfaction rating: 1%
Submit a Complaint
9899
COMPLAINTS

Bharat Sanchar Nigam [BSNL] Customer Care

Bharat Sanchar Nigam Ltd.

Website:
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Address
Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath
New Delhi
New Delhi District
Delhi
India - 110001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 180 1503  [Mobile]
up
448
down
246
1800 345 1500  [Landline]
up
211
down
164
1800 345 1504  [Broadband]
up
121
down
103
up
31
down
50
1800 425 1957  [MPLS VPN]
up
26
down
46

Phone:
Phone:
up
69
down
65

Additional info

Assam +91 94 3502 4365

Andhra Pradesh (Hyderabad) +91 94 4002 4365

Andaman & Nicobar +91 94 3402 4365

Bihar +91 94 3102 4365, +91 94 3122 4365

Bengal +91 94 3402 4365

Chhattisgarh +91 94 2520 1234, +91 94 2520 1041

Chennai +91 94 4402 4365

Goa +91 94 2202 4365

Gujarat +91 94 2602 4365

Haryana +91 94 1602 4365

Himachal Pradesh +91 94 1802 4365

Jammu & Kashmir +91 94 1902 4365

Karnataka +91 94 4802 4365

Kerala +91 94 4702 4365

Kolkata +91 94 3302 4365

Rajasthan +91 94 1402 4365

Punjab +91 94 1702 4365

Madhya Pradesh +91 94 2502 4365, +91 94 2512 4365

Maharashtra +91 94 2202 4365, +91 94 2212 4365

Orissa +91 94 3702 4365

Tamil Nadu +91 94 4302 4365, +91 94 4402 4365

Uttar Pradesh (E) +91 94 1502 4365

Uttar Pradesh (W) +91 94 1202 4365

Uttarkhand +91 94 1202 4365



BSNL Head Office

Bharat Sanchar Bhavan, Harish Chandra Mathur Lane, Janpath, New Delhi

Tel: +91 94 4002 4365



BSNL Mobile Complaints Number – 198



DataOne Broadband:
1800 424 1600

Sancharnet Help Desk Service: 1957

CellOne all India Helpline: 1 800 180 1503, 1 800 180 1503

BSNL BroadBand Helpline: 1800 345 1504 1504, 1800 345 1504



View More Information...

Customer satisfaction rating
1%
Complaints
9899
Pending
0
Resolved
134
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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BSNL Hungama — sim blocked

 srikanth0743 on Nov 14, 2018
This is my Vodafone number [protected]...
taken 2months back.This is a postpaid number with 300 plan.
one month after taken my sim signal was blocked.i have complaint in Vodafone office near me in PATANCHERU.They didn't respond to my complaint
.But they are generating my postpaid bill without proper service to me.
I request u to take my complaint and pls respond to my complaint.
This is my alternate mobile number [protected]....
Complaint comments  Read comments Complaint category Public Transportation

Bharat Sanchar Nigam [Bsnl] — landline dead since last 03 month .

 SP Pande on Nov 14, 2018
Dear Sir
It is very sad to inform you that the my land line BSNL is not in operation since last more than 03 month.
I have made so many complaint and calls, details are as under:
complaint No :[protected], [protected], [protected] and so many calls on customer care.They have not attended properly and closed the complaint without our consent.
When we call on 1500/[protected], mostly line was busy and when connected not getting correct response from them.
At last I have decided to either disconnect the line or stop the payment.We are paying dead landline bills since...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Bharat Sanchar Nigam [Bsnl] — worst customer care service -1500

 kmkan28 on Nov 14, 2018
I have a BSNL broad band connection.There is a Toll free number 1500 has given to raise a complaint. But whenever I dial them, their response is very worst and they disconnect the call abruptly. When try to connect to them again simply they disconnect the call. Almost all the persons working there are behaving like that. Due to this reason, I plan to switch over to some other service provider.
Instead of having this facility, BSNL better they can revamp the entire call center system....
Complaint comments  Read comments Complaint category Broadband

Bharat Sanchar Nigam [Bsnl] — suspension of incoming calls

 soundarya smiley on Nov 13, 2018
Dear Customer service,
I am Soundarya.K residing in Chennai. I am a regular mobile user of BSNL Cell One network since 2012 to till date. My mobile no. is [protected]. Recently my mobile services was over and automaticaly incoming call facility of my mobile was withdrawn. On 13-Nov-2018 I had been recharged my Mobile at 9.30 P.M. After that I am getting the Out going call facility but not getting the incoming call facility. Unable to reach customer care through phone. Please look the matter as most Urgent.

Thanking you for co-operation in advance

Your's faithfuly
Complaint comments  Read comments Complaint category Mobile Handsets

Bharat Sanchar Nigam [Bsnl] — not providing benefits under stv combo 429

 SUNIL KUMAR V S on Nov 13, 2018
As per the data given by the bsnl portal, i have taken stv combo offer for rs 429.00 on 29th october 2018. The offer included 3 gb data daily along with other benefits. However from 1st nov 2018, only 1 gb data is only given whereas the offer says about 3 gb data. On further inquiry it was found that from 1st nov, the offer under stv combo 429 offer was changed to 1 gb per day.. This is really wrong and as a customer i should be provided with the same benefits as given at the time of taking of the offer. Kindly look in to the matter and do the needful...
Complaint comments  Read comments Complaint category Mobile Service Providers

Bharat Sanchar Nigam [Bsnl] — changing name in landline bill

 Shyam L agarwal on Nov 13, 2018
I M/S Shyam L Agarwal & Co. having the BSNL LANDLINE connection in my office having the landline phone number as[protected]
But, in the telephone bill, my name is printing as M/S Shyam L Agarwal & Sons

So, I want the changes in my name from M/S Shyam L Agarwal & Sons to M/S Shyam L Agarwal & Co.

so, please help me in sorting out these problems... I will be waiting for ur help in the form of solution for my problems...

Thank You

M/S Shyam L Agarwal & Co....
Complaint comments  Read comments Complaint category Business & Finances

Bharat Sanchar Nigam [Bsnl] — security refund not received for bsnl broadband & landline services _, adesh kumar landline no. 01274-297698 since 25-april-2018

 adesh_jss on Nov 13, 2018
I would like to inform you that I had shifted from Dharuhera-Rewari to Noida, that's why I had submitted my closing broadband & landline request(See attached-1 file) on 23-April-2018.
I had total security deposit 1749/-(& my billing amount is approx. 850/-), but after given closing request & discussed with BSNL Dharuhera account department said that the refund process will take approx. 3 moths to refund my amount back & will inform you accordingly.

I tried to contact on below numbers
[protected], 253106
[protected]

but no one picked up call....
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Bharat Sanchar Nigam [Bsnl] — bsnl hungama subscription fraud

 sumitpratap on Nov 13, 2018
Dear sir,

I have requested bsnl broadband service. I don't know from where bsnl hungama plan has been activated on landline number and monthly bill of around 250-300 is being charged on account number. This is highly unprofessional and fraud going on. I didn't expect such fraud to be supported by bsnl.
I have called the bsnl hungama customer care to inquire into this issue. They called that i have opted for this service. I told, "if this is the case, please provide me the proof when i have opted this" then they drop off the phone.
If they can't provide me the proof,...
Complaint comments  Read comments Complaint category Telecommunications

Bharat Sanchar Nigam [Bsnl] — extra charge on telephone landline

 Shekar Ifbi on Nov 13, 2018
Dear sir

I use bsnl landline unde scheme rs.408/-. Pm.
Last month i applied for combo rs.299/- plan on 23 10 2018 and started using from 30 10 2018. (Bsnl chennai circle)
But when my bill com, i check that my bill come with rs.709, demanding extra amount of rs.300/- (More than the normal bill of rs.408/) is collected

Please tell me solution about this.
Thanks...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Bharat Sanchar Nigam [Bsnl] — ftth uninterruptible power supply unit

 PNS Rao on Nov 13, 2018
The uninterruptable power supply unit provided to ftth aont-110c is unserviceable for more than an year. Kindly get it replaced. Customer: parakala narasimharao landline:[protected] address: 153 indu haritha bandlaguda near nagole hyderabad 500068 email id: pnsrao@gmail.com contact: [protected] or [protected]

The unit provides uninterrupted power of 12v to aont-100c unit in case of power loss....
Complaint comments  Read comments Complaint category Broadband

Bharat Sanchar Nigam [Bsnl] — non receipt of security deposit amount for land line number 01412610825

 Rakesh Duggal on Nov 12, 2018
Deposited remaining dues and equipment at sanganeri gate jaipur exchange office on january 8, 2018
On enquiring was told that cheque no 85692214 was issued on march 6, 18. Which is yet to be received. Told to contact actts officer in room no 507, bsnl office mi road jaipur.
Went there today. Told to submit blank cheque with refund request. It's almost a year and no action.
Request to register a case for delay and interest on delay, due to negative response of the officer and for adding to delaying tactics.
Why payment is being delayed as it's my money i am asking and...
Complaint comments  Read comments [3]Complaint category Telecommunications

Bharat Sanchar Nigam [Bsnl] — regarding network issue

 Aman Bishen on Nov 12, 2018
Yesterday i have port my bsnl number in airtel because bsnl has no network even my house is only 20mtrs away from bsnl mobile tower. Many times i saw that network disconnected in night and day also and comes after few days. Electricity is available 18hrs in a day and company provide fuel for generator but i have heard that operator sold it. Network issue comes frequently after two days or four days. No action taken by company. This problem exist in hathwa in gopalganj district bihar....
Complaint comments  Read comments Complaint category Telecommunications

Bharat Sanchar Nigam [Bsnl] — bad signal strength of h+/lte

 VIJAYARAJU CHINTHAMALLA on Nov 12, 2018
We are using 2 bsnl prepaid numbers for the last 12 years. As an officer of a public sector corporation i am using this number with sentiment.

But i am very sad to express that the signal strength inside my house is almost nil or negligible. We are unable to download or stream a video.

And because of the low signal strength our phone batteries are draining so fast.

Cheating on data is really bad. I am in the combo plan of data and calls. As per the stv 2gb per day high speed 4g data and post free data 80kbps. My data is exhausting when i down load 380mb....
Complaint comments  Read comments [3]Complaint category Internet Services

Bharat Sanchar Nigam [Bsnl] — amount charged automatically without subscribing for any service.

 Nishanth A K on Nov 11, 2018
I have been a bsnl customer for past more 10 years. They are the biggest thieves. Always deduct amount from customers in the name of subscription for service, even though we have not asked for or subscribed for any. We can always contact the customer care and raise a complaint about the issue. They have a fixed answer that the service has been unsubscribed and will no longer be charged.

If we ask for the refund of the money bsnl thieves never return it. If you want money ask you stupid beggars. Why the hell do you people steal from customers....
Complaint comments  Read comments Complaint category Telecommunications

Bharat Sanchar Nigam [Bsnl] — none receipt of security deposit after surrender of landline number 02812572054

 Mahesh Sampat on Nov 11, 2018
I have surrender my landline phone number [protected] in raiya exchange rajkot on 11 june 2018 vide receipt number [protected] and also paid all the dues to bsnl but till date neither received any security deposit nor any correspondence request for early action i have filed complaint to bsnl through mail in october 2018 in this regard and also persued personally but all in vain. No response till date i smell some corruption process...
Complaint comments  Read comments Complaint category Telecommunications

Bharat Sanchar Nigam [Bsnl] — recharge expiry

 nishan nazer on Nov 10, 2018
I had done a recharge of amount 446 on sep 21st 2018 expecting the promised data package for 72 days. But after 40 days the offer was withdrawn without prior notice. when contacted customer service they said that the offer was temporary and promotional. But this information was not given while recharging. I have lost my money as the data that was promised is not provided. Since it is a failure from the service provider, appropriate compensation has to be made....
Complaint comments  Read comments Complaint category Mobile Service Providers

Bharat Sanchar Nigam [Bsnl] — phone complaint

 Joshy Joseph on Nov 10, 2018
My landline[protected] has not been working for the past several months. We informed the fault and they came and rectified. But within two days, it went to back status of not working. My old mother does not know how to use and dial mobile phones. Land line is the only rescue for her. Please rectify my phone soon.
This phone is in mammood exchange of changanacherry taluk, kerala.

By joseph kurian...
Complaint comments  Read comments Complaint category Utility Services

Bharat Sanchar Nigam [Bsnl] — refund of deposit delayed more than 7 months

 Aravindakshan N on Nov 10, 2018
I surrendered my landline[protected] on march 31st 2018. The official in customer care said refund may take approximately six months and the amount was around 4100 rupees. Despite a few follow ups the only thing i keep hearing from the ae is funds are yet to be allotted by the government for deposit to be refunded. They don't know how long it will take and that for people whom refund request was raised in july 2018 are still in queue and mine was raised by them in september, so i have to wait. Requesting bsnl grievance cell to take this matter up immediately and credit deposit amount along with...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Bharat Sanchar Nigam [Bsnl] — broadband connection unstable and slower than offered speed.

 Gijeesh on Nov 9, 2018
Dear sir,
I have been facing broadband connectivity issue for last six months. Claimed about the same severel times. Still I am paying bill for nothing. They are not responding in correct way. Just for the sake of response they come and go. Cable is joined many times and not even covered it. Please do the needful to get me value for the bill I pay every month
Land line number [protected]...
Complaint comments  Read comments Complaint category Broadband

Bharat Sanchar Nigam [Bsnl] — payment of postpaid connection gsm

 नमन सिह on Nov 8, 2018
Sir,
I have a postpaid connection No [protected] (UP west). I have been remitted my BSNL postpaid bill for Rs 117/- on 04 Nov 2018 through PAYTM. My BSNL account No is[protected]. But till date my bill is shown outstanding. Paytm receipt is enclosed for your ready reference.

Please look into the matter and resolve issue at the earliest....
Complaint comments  Read comments Complaint category Mobile Service Providers

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