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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9

Updated: Jul 5, 2026

Complaints 15982

Resolved

6091

Unresolved

9891

So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝

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Bharat Sanchar Nigam [BSNL]

Bharat Sanchar Nigam [BSNL] reviews & complaints(15982)

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Address: BATTALION CAMPUS, UTAI, DURG DISTRICT, CHHATTISGARH

Jai Bharat, Viksit Bharat ki Jai. This is a respectful representation regarding the poor quality of BSNL network coverage at Utai, where subscribers are facing persistent connectivity problems, frequent call drops, weak signal strength, and unreliable data services that are causing genuine inconvenience to residents, students, businesses, and citizens who depend on these services for daily communication and essential digital work. It is respectfully...

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I have tried to generate UPC number many times, but every time getting below 2 messages

1) Your request for UPC has been delayed. Please wait while your request is being processed.

2) Request for UPC for your mobile no. 91xxxxxxxx could not be processed. Please retry after some time.

I have also tried to contact in BSNL customer care and asked what is the issue and when it will be resolved? but...

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Address: UTAI

BSNL is not providing quality network coverage we are unable to use even 100 MB Daily...

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Address: KBC Heights one. flat no 304, 3rd floor Poranki Nidamanuru Road Near Z.P.High School Penamalur

Dear Sir/Madam,

I am writing to raise a complaint regarding the cancellation of my flight ticket by your airline.

My flight from Cairo to Doha (Flight No: QR1304) was cancelled by your side. Due to this unexpected cancellation, I was unable to continue my onward journey to Hyderabad on the connecting flight (Flight No: QR500), which was entirely dependent on this sector.

This cancellation has...

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Address: BEHIND PATAL BHAIRVI MANDIR, RAJNANDGAON

I have been a customer of Bharat Sanchar Nigam Limited (BSNL) for almost 20 years. I have encouraged all my family members to get BSNL SIM cards, but its services are not up to corporate standards. I have complained several times to the local officials and customer care regarding this, but there has been no improvement. T
he customer care representatives are completely uninformed. BSNL does not provide any value-added services, and...

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Address: Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath, New Delhi-110 001

Complaint from Uttam Kirtikudav: My outgoing services were stopped for mobile number : [protected]. So I did a online recharge of Rs. 153 for my plan extension on 22/11/2025 at 2:15 pm in Satara, Maharashtra. I made this transaction on BSNL portal "https://portal2.bsnl.in/myportal/sbiepayreceipt" and made payment through BHIM UPI ([protected]@upi). It did not show any page neither did I get any recharge message on phone. Transaction id is PGSM[protected]....

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Address: 59/61,Raja Muthaiah Salai periamet mosque building Periamet

Dear sir/madam,

This correspondence is to notify regarding a PILLAR BOX that has been causing mobility problems lately in PLATFORM . Request your kind consideration to shift/remove it at the earliest. Complete address is mentioned below along with photograph of the pole.

59/61, Raja Muthaiah Salai
periamet mosque building
Periamet

Best Regards
Quraishi
[protected]@yahoo.combr...

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I have my 4g volte settings turned on in my phone and my BSNL sim is new 4g capable, and I also have 4g tower right 200-300m away from my home. I still do not get volte.
I raised my complain and they generated a ticket no.
They Fking closed my ticket after 1-2 weeks; marking it as resolved without even solving it. And now the ticket doesnt even show up in the support history of the 3rd class BSNL app. Luckily I have sms so,...

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Address: TIRUPATI

Respected Sir/ Madam,
I, K. Dorai Raju, resident of H. No. 6 – 10 – 181, Singalagunta, would like to bring to your kind attention about the problems that we are facing due to an unused BSNL’s telephone pole located in front of our house.
The pole was constructed around 20 years ago and I am sure that the telephone pole in front of my house is not used by any BSNL user.in fact it is being used by the local...

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I have Recharged my number with 107 plan. and received "12-STATUS-DIAMETER_END_USER_SERVICE_DENIED" This error

Receipt No: [protected]
Transaction ID : PGSM[protected]
Bank Reference No :[protected]

Refund Would be great...

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Address: Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath, New Delhi, Delhi, India - 110001

9th June 2025, I recharged 199 Rs. amount from BSNL selfcare app, but the amount has been deducted and also the recharge failed. So, I complained about this on the BSNL self-care app and also via phone call. The call center customer care executive said that it will be credited to your account within 7-10 working days. Today is 23rd June, but still not credited to my bank account. Please resolve this issue as soon as possible.

Customer...

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Take a bid in BSNL fancy number auction.
The reg. Amount 1000 not refunded yet.
Ref IGASSNATS4...

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Address: WR3Q+QV6, BSNL Telephone Exchange Road, Civil Lines, Ludhiana, Punjab 141001

Dear sir/madam,

This correspondence is to notify regarding a pole that has been causing mobility problems lately in my house. Request your kind consideration to shift/remove it at the earlist. Complete address is mentioned below along with photograph of the pole.

Address-
Mr. Inderjit Singh
House no.4450 Street no.08 Near Post Office Shimlapuri Ludhiana
Landmark - Shiv Shakti Mandirbr...

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Address: SA-014, Shastri Nagar Ghaziabad UP 201002

Dear Sir/Ma’am,

There is a dead bsnl pole in front of our house due to which we are facing parking issues. Please find attached a photo of the same. Request you to please have it removed as it’s causing a lot of inconvenience to us.

Thanks,...

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Address: Muthukulam

Sir/Madam,

Me Akshaya Anil paid my bsnl wifi bill amount of rs.530 on December 5 via google pay. Then when a notification from hdfc net banking app shows paybill reminder for the same bill of amount rs.530 on December 12th, I again paid it by mistake. I have to get refund my 530rs. So kindly resolve my this case and refund the amount....

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Greetings,
I have been trying to port my BSNL number to other network service provider. As the procedure follows, I messaged "PORT 9XXXXXXXXX"
to 1900 a multiple times but it always gave me "Invalid UPC Request. Please send the UPC request in correct format." I have tried multiple times but it give the same reply. Also my BSNL SIM has a active recharge Rs 153 for unlimited calls. So I am eligible for it. Please resolve this...

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I have raised multiple complaints about bsnl landline number is not working. Each time the issue is closed with a note Updated as per the CR 2065
No one, I am paying monthly charges for no usage.

Complaint No Phone Number Complaint Type Complaint Subtype Created Date Status Closing Date Comments Fault Closure Confirmed By
[protected] [protected] Technical Phone Dead [protected]:31:44 In Progress
[protected] [protected] Technical Phone...

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Address: 3/1971-2, PUDUR,THANGACHIMADAM POST, RAMANAATHAPURAM DISTRICT,TAMILNADU 623529

I have tried last two months for porting my numbers [protected] & [protected] from BSNL but not able to get UPC CODE. My balance is almost over for tryingit out to send port messages to1900. I received below everytime
UPC CANNOT BE GENERATED AS THERE IS AN ACTIVE REQUEST FOR THE CHANGE OF OWNERSHIP FOR THIS NUMBER...

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Website: bsnl.co.in

Error received when requesting UPC no. to port my BSNL Prepaid number - "upc cannot be generated due to contractual obligations"
Customer request (I[protected]) closed with no resolution after 20 days. Called customer care multiple times but no help.
Mobile:[protected]...

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Address: No.972, 14th main, TK Layout,

Having difficulty in parking car and residents are throwing thrash in front of the house. Hence requesting to shift this box....

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