Bharat Sanchar Nigam [BSNL] — About the broadband service

Address:

Janipur colony near saugat jammu

Respected sir,
I am akshama sharma resident of h.no.336 janipur colony, Jammu (Jammu and Kashmir) pin code of my area is 180007. From the very beginning when I took the connection I was facing the problem of disconnection after few weeks and now the weeks has turned into days
Really frustrated contacted the responsible body all they are saying is it is an underground wire problem and cannot be resolved . please help