Bharat Sanchar Nigam [BSNL] — Activating value added services - cheating customers

Address:	Hyderabad, Andhra Pradesh, 502110
Website:	bsnl TV,previously bsnl hungama

Sir/madam,

This is very embarassing to report the clever cheating method adopted by these telecom operators to deceive customers of their hard earned money, through Value Added Services. These services pop-up in middle of a web page, not providing clear info and having an only one option 'OK', making the users unintentionally click it. Moreover, there is no more confirmation and money is deducted within seconds, followed by a text message quoting its acknowledgement. Without any other option, calling the customer care doesn't prove a least bit helpful- they dont know what the so called VAS is about, or say something like 'server is down', or 'we arent responsible' or ' put in hold and made to wait 10-15min, though waiting time was under 300secs' and they refuse any form of refunding. They even refused to transfer my call to other concerned manager to voice my pain.
I have again lost Rs.29/- to this atrocity, dont remember how many times this happened in the past.
Hence, I request you sir, to consider this type of cheating disguised under VAS of this BSNL service and others provider's, strictly . please escalate this concern, considering there are many others suffering the same agony as mine and provide justice . Thank you