Bharat Sanchar Nigam [BSNL] — AGENT Froading and Cheat Money for bsnl air fibre

Address:

Muzaffarpur

There has one agent of BSNL Ajay Srivastava, Saraiya, Muzaffarpur BSNL

He has taken money for install broadband to home but he has not done. He is not refunding amount same answer giving in 2 hours i am sending from 3 month escalate to SDO of BSNL but still not refund .
How BSNL hire these type of fraud agent for service. every month i am getting bil without installed, i asked multiple time he told me it will close soon .