Bharat Sanchar Nigam [BSNL] — amount rs230 paid but not recharged

I have paid rs230 for taking a duplicate simcard for my mobile no [protected] prepaid on 4th december the amount not added to my balance today i have approached the office and found that it is not recorded any where the person who took the money is not there today
Please do the needful. If i don't hear anything about it in a reasonable time i may be constrained to take up the matter with a consumer form.
Yours
Sriramamurty.