Bharat Sanchar Nigam [BSNL] — antipathetic response by customer care executives of bsnl

I've been using the bsnl network from a long time, recently i made a recharge of rs.429/- having a combo pack of internet & talktime facilities in it for 84 days. But since from the day of recharge it has become by regular work to talk to customer care & explain the issue to them about poor internet facilities & every time when i call the customer care, the executive who attend the phone calls will give solution as per there convenience without analyzing the actual problem,
Some executives are advising to change the network setting mode manually & some are advising to try in the morning or evening & everyone are so reluctant to know the issue in network, & any how the problem will have to bear by the customer only.

It clearly vitrines the level of enjoyment the executives are having in their work by responding the very arrogantly & reluctantly

It seems like people are recruited with no intention to provide the good service, all the value added words are only available in websites, advertisements, news papers & journals etc where no one optioned to reply.