Bharat Sanchar Nigam [BSNL] — arbitrary balance deduction, complaint not lodged, refused to forward the line to senior official

Address:	Agra, Uttar Pradesh, 282001
Website:	www.bsnl.com

Sir,
Yesterday, an amount rs30 was deducted from my account without my consent. I received a text from bp handgo which said thank you for subscribing some kind of service. When i gave a call to the bsnl call centre they refused to redress my problem and also to forward my call to a senior executive and i was told that i sent a text to a number to activate that service but i vouch for the fact that i never sent any text to any number to activate that service. As there is no record of sending a text like that in my phone in the category of sent messages.
Another issue is of dnd service, as i had already activated the dnd service but everyday i receive at least 20 crap messgaes and when i activated it again it said i have already activated the service. So, if i have already activated the dnd service then why do i keep getting those crap messges everyday.
Kindly resolve my problem and refund me the amount which was deducted from my account.
My bsnl moblie number: [protected]