Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Hello, I am one of the users of the BSNL Broadband Services form last 2 years. Up to previous month, I was getting the Broadband bill around 500-600 Rs/- per month.
But this month, suddenly I received the billing amount 1364 Rs/- because of Music on Hungama. If BSNL has given this site for this kind of purpose, they should mentioned earlier to all of the consumers of the BSNL users.

But this is something that can not be obvious. BSNL has to answer for it otherwise this issue will be charged against them in the consumer court by all the BSNL users within short period of time.

Will we get the correct answer at right time ?

Dear Sir/Madam,

BSNL is rejecting the port out service that is not fair. If i give the request to port out from BSNL and port in to the VODAFONE.

Then BSNL give the reply to VODAFONE that i am having contractal obligations.

That is not fair. Help me out off this problem.

My BSNL mobile number is [protected].
Regards,
Mukesh Jain.
[protected]

Pl.unsubsribe onmobile service ie Aajtak contest pack from my mob.no.[protected].I can not pay ur.charge.

My telephone number is 2781333 and consumer number is 2528472.



I had opted for payment through e-payment of Federal Bank Ltd as I am maintaining an account with their Tripunithura Branch. I had given instruction to Federal Bank in December, 2010 to block the account for any debits since I have lost my pass book etc. Subsequently, I had given instruction to remove the block in January end 2011 and remitted Rs 577 in cash to Tripunithura Post office against my phone bill no. 1667400 for the month of January, 2011.



Immediately on removal of the block, an amount of Rs 577 was debited in my bank account against the same bill through e-payment of Federal Bank. Hence there was 2 payments of Rs 577 resulting in payment of Rs 1154 during January, 2011.



However, the excess amount of Rs 577 remitted during January, 2011 as explained above is not reflecting in the bill Number 2011116 for February, 2011 which is due on 26/2/2011. As my account is linked to the e-payment of Federal Bank, kindly do the needful to adjust the excess amount of Rs 577 and do not draw through e-payment until the excess amount is adjusted.



Kindly confirm. If you require any further clarifications, kindly revert

i received a message on 3february 2011 from bsnl BP-LATEST regarding caller tone.and it made activated without pressing select.42 rupees was deducted for it.i made deactivate same day& made complaint on1503 for it.they did not send any complain no.after calling many times to cus. Care i got a message from 52765 on 25feb that my complaint no.B24RJ708940 has been closed and resolution status is informed to BTS wing.no contact was made.today on 18 march i talked to senior supervisor shayam he said that it was activated on request by pressing star.how can i prove i have not any proof.i am user of bsnl from last six years.

Respected SIR,
Kindly take actions for BSNL Landline which has been not working for more than 3 months, when we complaint to exchange it is extremely sorry to inform you that they are telling really stupid reasons instead of fixing it...The most funniest part is without Phone's functioning bill is regularly coming..Y this much irresponsibility??? Please Take severe actions inorder to prevent such and such careless actions.

Dear Sir,
I am aged about 60years. without any request I have to receive atleast 100 sms dally, most of them either unwanted or dirty. I phoned to customer care but remained unheeded. I like to request you to stop sms from the following numbers :- BV-54000, BV-666, +[protected] to 15, BV-55678,BV-59595, BV-57777, BV-53030, BV-57272 and other BVs, delivered by Message centre :[protected].
Solicit your immediate action.
Thanks. Yours' Dipankar Sengupta,
Mobile No. [protected].

Dear Sir/Madam,

My Self Shravan tyagi from noida. I have purchased a BSNL WLL phone from BSNL Noida, my phone no. is 2957026. Problem is this, If i call on this no. from any Vodafone Mobile(as. [protected] my own no.) & MTNL delhi phone(as. 23216363 my office no.) than call could not be connected. I have registered complaint many time to service agent of BSNL on phone no. 2959000. But the problem is still there. I am not satisfied to BSNL service agent. It has been passed approximate 2 month.
Sir, you are requested to take right action.

Thanks & Regards
Shravan tyagi
[protected]

Dear Sir,
I am living in Chennai. I applied for a new connection on 12th mar 2011. My request id is 61190996. Advice Note no: 62195685. The service personal have come today for installation, but without landline instrument. When I asked about it, they informed like BSNL doesnt provide instruments now a days. Doesnt it seem ridiculous? How can a person talk with other just by the wires connected? When I enquired about this in the exchange, they were giving different explanations every time. Can you make sure that I will get the instrument ASAP? Thanks in advance.

I purchased a wll usb (nic) port on Date: 07/02/2009. after a month, it stoped working for some reason. so i asked for a new replacement.i was told that WLL (NIC) port was not in the stock u need to wait. After eight months of waiting, still the usb port was not made avilable.
so after that i was given a laptop slot EC321 NIC (PCMCIA) port in relplacement. the slot which was given to me was of old manufacturing and was not suitable for my laptop configuration. still it was given to me, and i was told that their is a adapter for this slot which can be used for the altertion and for the configuration for my laptop. My laptop is a ACER, and model is aspire 4520 AMD 64x2 processor. then i again approch the BSNL office that his instrument is not does not suits my laptop configuration, so kindly change the instrument of refund me the money. Neither of which was given to me.
As i am a M.B.A student a reqiure net for my curiculluim activites.
i approach to the higher athourities but they also fail to justify my problem and give a definte soluition to my problems. And when told to go to the court or consumer forum, they were like not a problem lakhs of cases are pending in the court and it would your's to in that bunch of papers.

Hi,

Please read below mail chain, help me how to take it forward, till now no proper response from them



[protected] Forwarded message[protected]
From: <[protected]@bsnl.co.in>
Date: Tue, Mar 15, 2011 at 2:55 PM
Subject: Re: 3G Billing mismatch - no proper response - Please help!
To: Sudhakar Kamalakannan <sud.[protected]@gmail.com>
Cc: [protected]@bsnl.co.in, [protected]@bsnl.co.in, [protected]@bsnl.co.in, [protected]@bsnl.co.in



Dear Customer,
As your complaint pertains to mobile services, your mail is being forwarded to GM-MS for taking further necessary action and in case of any problem in future you may contact :

PS to GM-MS : 24952629.
e-mail : [protected]@bsnl.co.in

Assuring you of our best attention at all times,

Sr.GM [ NW OPs - CENTRAL. ]

---- Sudhakar Kamalakannan <sud.[protected]@gmail.com> wrote:
> Hi SirMadam,
>
> Thanks for the reply, but I am not getting any reply from
> [protected]@bsnl.co.in, Please provide me some valid contact mail ID and
> Phone number to quick resolve this problem
>
> Thanks
> Sudhakar
>
> On Mon, Mar 14, 2011 at 2:57 PM, <[protected]@bsnl.co.in> wrote:
>
> > Dear Customer,
> > As your complaint pertains to mobile services, your mail is
> > being forwarded to GM-MS for taking further necessary action and in case of
> > any problem in future you may contact :
> >
> > PS to GM-MS : 24952629.
> > e-mail : [protected]@bsnl.co.in
> >
> > Assuring you of our best attention at all times,
> >
> > Sr.GM [ NW OPs - CENTRAL. ]
> >
> >
> > ---- Sudhakar Kamalakannan <sud.[protected]@gmail.com> wrote:
> > > Hi Mam,
> > >
> > > Waiting for your reply
> > >
> > > Thank and regards
> > > Sudhakar Kamalakannan
> > > > > > Phone Number (+91-[protected] )
> > >
> >[protected][protected][protected][protected]-----
> > > I have not failed. I've just found 10,000 ways that won't work.
> > > - Thomas Alva
> > Edison
> > >
> >[protected][protected][protected][protected]-----
> > >
> > > On Fri, Mar 11, 2011 at 4:14 PM, Sudhakar Kamalakannan <
> > sud.[protected]@gmail.com
> > > > wrote:
> > >
> > > > Hi SirMadam,
> > > >
> > > > Thank you for your prompt reply,
> > > >
> > > > Hi Miss.Kalaivani
> > > >
> > > > Please help me out from this issue.
> > > > 1) 3 months 2500 promotional plan as promised
> > > > 2) unlimited 3g plan as promised
> > > >
> > > >
> > > > Hope for your quick reply
> > > >
> > > >
> > > > > Thanks and Regards,
> > > > > Sudhakar.K
> > > > > > > > > > Phone Number (+91-[protected] )
> > > > >
> >[protected][protected][protected][protected]
> > > > > I have not failed. I've just found 10,000 ways that won't work.
> > > > > - Thomas Alva
> > > > Edison
> > > >
> > > >
> > > > On Thu, Mar 10, 2011 at 9:08 PM, <[protected]@bsnl.co.in>
> > wrote:
> > > >
> > > >> Dear Customer,
> > > >> As your complaint pertains to mobile services, your mail is
> > > >> being forwarded to GM-MS for taking further necessary action and in
> > case of
> > > >> any problem in future you may contact :
> > > >>
> > > >> PS to GM-MS : 24952629.
> > > >> e-mail : [protected]@bsnl.co.in
> > > >>
> > > >> Assuring you of our best attention at all times,
> > > >>
> > > >> Sr.GM [ NW OPs - CENTRAL. ]
> > > >>
> > > >> ---- Sudhakar Kamalakannan <sud.[protected]@gmail.com> wrote:
> > > >> > Hi SirMadam
> > > >> >
> > > >> > Please help me, I got my 3g data connection from T-nagar branch
> > under
> > > >> > Promotional offer ( 3 months 2500 Rs- post paid plan) on[protected]
> > > >> > as per the plan I need to pay 2500 Rs every 3 months as fix amount
> > for
> > > >> the
> > > >> > unlimited 3g data service, but when I got the bill for the last 2
> > months
> > > >> the
> > > >> > plan was different
> > > >> > it was Monthly - 1359 unlimited 3g plan, and this month which is
> > the
> > > >> 3rd
> > > >> > month they are asking me to pay 1313 Rs, when I checked with the
> > officer
> > > >> > they are saying every connection taken under Promotional plan is
> > > >> changed,
> > > >> > and also they are saying there is no unlimited plan in 3g.
> > > >> >
> > > >> > I am totoly lost hope on the BSNL service and there promises, Please
> > > >> clear
> > > >> > my issue and also help me to understand why customers are not
> > properly
> > > >> > communcated before the
> > > >> > plan change and how it is applicable to the old customers.
> > > >> >
> > > >> > Please find the below details of my account
> > > >> >
> > > >> > Customer Name : Sudhakar Kamalakannan
> > > >> > Account No :[protected]
> > > >> > 3g data Mobile Number : [protected]
> > > >> > Contact number : [protected]
> > > >> >
> > > >> > Address :
> > > >> > No-24, Anna Nenaivu Nagar, Puzhal, Chennai -600066
> > > >> >
> > > >> >
> > > >> >
> > > >> > Still With Hope!
> > > >> >
> > > >> > --
> > > >> > Thanks and Regards,
> > > >> > Sudhakar.K
> > > >> > > > > >> > Phone Number (+91-[protected] )

My landline is at BOMMANAHALLI ,Bangalore dt.
While cutting the branches of trees making obstacles in their lines, BESCOM employees cut all bsnl lines in our area in the presence of BSN line man on 09/03/2011.
All the lines are re connected except my land line. When we asked he will connect tomorrow.
Till today it is not cleared.
Hereby I am requesting you to take steps to re-connect the same.

Sir,
We have been trying to make payment for telephone and broadband through online. It is not working for quite some time..
Kindly do the needfull
Sudha.PP

I have never subscribe for jokes on my mobile but its coming daily since last month and amount was deducted from my main balance.when i tried to call customer care of bsnl they pick the call after a long delay and while taking they say that they have a technical problem.But now they are not even attending the call...
They keep on hold for a long time and than the call disconnects.kindly help me.

Dear Sir,

I had paid all the bills of the following nos. online.
There are 2 mobile Nos. [protected] & [protected]
And a landline No.[protected]. But the BSNL billing system is still showing them the unpaid. Also the customer care is not responding well.

And my services are not restored.

Please provide me suggestion that where to go for this issue or help me to resolve this issue ASAP.


Thanks,
Best Regards,

Parminder Singh
(Satellite Networks Group)
ST Electronics (Satcom & Sensor Systems) Pte Ltd,
29 New Industrial Road, ST Electronics Paya Lebar Building,
Singapore 536213. (RCB.:[protected]W)
DID:[protected] | Fax:[protected] | HP:[protected]
Email: [protected]@stee.stengg.com
www.stee.stengg.com/satcoms/

I have purchased 3g from bsnl for the speed and the unlimited data download option. effective yesterday (March 15 2011) my speed has been reduced to 40kbps. BSNL site has no customer care number for 3g nor does it have any email address to write a complaint to. i am paying 1350 + taxes per month. my speed used to be over 200 kbps, now it has reduced to 40kbps. my bsnl 3g sim number is [protected] and i can be reached at [protected].

please help me sort this problem out

Sir, my name is Mr.Yogesh Vaman Joshi, I have temporarily close down the Prepaid Mobile SIM Card No.[protected] wide Complaint no.4651565.
It is my humble request that please restart the abovesaid Prepaid Card as early as possible.

Dear Sir,
We are running a branch of axis bank at the city and are having 5 landline numbers at the branch , a landline no.[protected] is malfuntioning , the phone gets activated every time any incoming call comes & afterwards gets DEAD , we are unable to make any outgoing calls from the phone maximum of the times , no permanent solution is provided by the BSNL personnels in the starting we had done complaints also but are now thinking to remove all the BSNL connections from the branch, probably since the organisation is a GOVT hence they dont bother loosing connections.

Govt should rethink the strategy & penalise persons to create healthy environment.

Lets see if any thing positive happens...

I've received an sms "dear customer your subscription to voice chat service has been renewed for 30 days with friends by dialing 12630035 only at 1rs. per min." This service is activated at my mobile without my knowledge and now i want to unsubscribe this service. My mobile no. is [protected]. Thanx........

Yesterday I tried paying the BSNL landline bill online through net banking. The money got deducted from my account but bill pay status has 'Initiated'. How do I confirm that bill is paid or not?

Land line number[protected]