Idea Cellular Customer Care
Idea Cellular Ltd.
Customer satisfaction rating: 30%
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9751
COMPLAINTS

Idea Cellular Customer Care

Idea Cellular Ltd.

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Address
Suman Tower, Plot No. 18, Sector 11
Gandhinagar
Gandhinagar District
Gujarat
India - 382011

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
306
down
186

Mobile:
Mobile:
+91 95 9400 4000
[Head Office]
up
222
down
132

Fax:
Fax:
+91 79 2323 2251
[Head Office]

Additional info
Andhra Pradesh: +91 98 4801 2345
Assam:
+91 36 1246 5437
+91 36 1246 5438
Bihar/Jharkhand: +91 97 0801 2345
Delhi NCR: +91 98 9101 2345
Gujarat: +91 98 2401 2345
Haryana: +91 98 1201 2345
Himachal Pradesh: +91 98 8201 2345
Jammu:
+91 90 8601 2345
Karnataka: +91 98 4401 2345
Kolkata, West Bangal: +91 90 8801 2345
Madhya Pradesh & Chattisgarh: +91 73 1403 1414
Mumbai: +91 97 0201 2345
Maharashtra & Goa (Except Mumbai):
+91 20 6641 2222
+91 98 2201 2345
North East:
+91 36 1246 5437
+91 36 1246 5438
Odisha: +91 90 9001 2345
Punjab:
+91 98 1401 2345
+91 98 1401 2347
Rajasthan: +91 98 8701 2345
Tamil Nadu (Chennai): +91 90 9201 2345
Uttar Pradesh East: +91 98 8901 2345
Uttar Pradesh West: +91 98 3701 2345
West Bengal (Except Kolkata): +91 90 9301 2345

View More Information...

Customer satisfaction rating
30%
Complaints
9751
Pending
6477
Resolved
1674
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Idea Cellular Complaints & Reviews

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Idea Cellular — Sim card temporary hold due to not submission of doccuments

 BIJOY KUMAR PRADHAN on Apr 24, 2017
My Mobile No. is 9926178848 I am BIJOY Kumar Pradhan. I am using this no. from last 10 years, But last month I submitted all document with photo in your Idea customer care center in Asharam Communication, Raigarh, Chhattishgarh, but customercare replied the no. is temporary hold due to not submission of documents Customercare centre not responding my query....
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — Non replacement of lost sim

 nashbanc on Apr 24, 2017
I have been an idea gujarat customer for over 2 years now. I moved to chennai (Tn) some months back. I lost my sim a week back in chennai. I went to the nearest idea care at “reborn communications, no.244 triplicane high road, triplicane, chennai 600005” to get a new sim. I was informed since i am gujarat idea customer, i cannot be issued a new sim.

Next i called customer care for their support. I was suggested to go to idea “company retail store mount road, 2a hamid complex, 190-192, anna salai, opp. Ibis hotel, chennai – 600006”. I was again informed that they cannot provide...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — My no. was barred without any resion.

 Sujitsingh P Pawar on Apr 24, 2017
Hi i sujit pawar from pune. I was raising complaint against idea celluler because of his wroust service and bad customer care assist. Without any resione my no. Was barred from last 15 days. And i called him lot of time but still not get any solution but my no. Is barred still now. I was in truble becuse this no is give my office and bank as well so i request to you please get necessary action againt idea cellular for customer harrasment. My no is 9595664585./8801402045.
Ujitpawar.2010@gmail.com.
Please help me for this issue.

Thank you.
Sujit pawar...
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — Quality of Service

 Virendra d on Apr 24, 2017
Hi
Warm greetings
Really I find it very abhorring to write every alternate day.
Presently I am on roaming.
Though in spite of having full network @my residence.
I am unable to communicate with Docomo number 8974630888.
When tried with airtel number getting instantly connected.
Kindly help with situation before i hit social site.
If number barred release immediately.
Regards...
Complaint comments  Read comments Complaint category Utility Services

Idea Cellular — About bill rental

 sanjaymohanty29 on Apr 24, 2017
My bill plan was ultimate 499 on 23-03-17
I talked with customer care executive regarding the data and they change my plan to untimate corp 499 on date 25-03-17.
Again i confirm from the executive would i be charged excess amount due to change of plan and he replied me that "no" only the plan is changed and your free sms in previous plan will not be provided and extra 2gb data will be provided.
But in my bill they added both the rental
As on 23rd march — 499
As on 25th march-466.81
(I. E. 499+466.81)=965.81...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — Only 5 to 10 kbps speed on Idea 3G

 Ankit Gujrathi on Apr 23, 2017
I have recharge Rs. 347 (unlimited calling and 1 GB data per day for 28 days) but I am getting only 5-10 kbps speed not able to surf the sites also. I am regretting to do this recharge as idea is fooling the people but giving this downloading speed. The speed is good at night after 12am but its of no use and the speed is worse in the evening.I expect idea people should solve my problem with this forum....
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — Network fluctuation

 Vijay Kumbhani on Apr 23, 2017
Hi,

I am vijay kumbhani.

My mobile number: 800030027

I have faced network fluctuation issue at
1. Mindspace, hitech city, hyderabad.
2. Hdfc bank, miyapur, hyderabad

I have tested below cases.

1. I have changed the vodafone sim card to my mobile. It is working fine.
2. I have bought new idea sim card (National mnp) recently.

I had talked to customer care executive.
He gave me the worst solution and he did not consider my request.

He said you can change the network...
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — Idea cellular - replacement postpaid sim card not activated

 ankitdwivedi on Apr 23, 2017
I lost my sim card on Saturday 22 April 2017, My Idea postpaid no. is 9407258173. I went to the idea store at cunningham road, 6PM was the time and got a replacement with assurance that it will get activated within 4 hrs anyhow. With that assurance I came back from Idea office. It has been more than 18 hrs my sim card is not been activated. When i called customer care regarding this issue there response is The request is not yet processed from the store. You need to go to the same store for processing of request.
The customer care representative also denied to take a complaint request for...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — Activation of Idea prepaid no - 7350085062

 Karthik Thangam on Apr 23, 2017
I converted my idea postpaid no 7350085062 to prepaid. I got the signal after 7 days. I am trying to call 59059 to activation. Every time the call kept hold for 1 hr 25sec than it get disconnected. Last 4 days i am trying, same this happening. This is the worst process to activate the no.
Please activate the no as soon as possible.
My alternative no 9403298775.

Thanks
Karthik....
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — Irresponsible customer care

 Pio Peter D'Souza on Apr 22, 2017
I need to change my sim pin.
Called up thrice. The executives place the call on hold, transfer, disconnect, misguide, transfer to paid queues, are not articulate, and do not solve the problem. Idea sucks. Bloody thieves.
All it requires is the executive to ask for my sim and phone number and address details and provide me post confirmation of the information that i provide....
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — Idea - retention team rejected port request without my concern.

 jeet11 on Apr 22, 2017
Hello There,

I am IDEA subscriber in MP-CG circle. I wanted to port my IDEA number 8120644484 to Airtel. I received a call from retention team. They offered me some plans in order to retain me but I didn't show any interest as my decision was firm. I clearly told that I want to port out and I am not interested in any of their offerings. Even though the retention team rejected my port out request. Call recordings can be verified. I never asked them to cancel the request. My UPC was IY585353. The action taken by retetion team is not upto IDEA standards and also it is against TRAI policies....
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — About mms

 918140914500 on Apr 22, 2017
I have been received a mms. There is instruction that please go the the http;//www.ideacellular.com/webmms and then type ur username & password. But still i am searching where is it. I am dosent found above mentioned web site, instead of this http://115.69.159.205:8080/webgui/. When i was trying to log in there has been an error, showing login id or password is wrong. What to do.? This has been to much irritated....
Complaint comments  Read comments Complaint category Internet Services

Idea Cellular — Not able to activate number

 Vivek.9 on Apr 22, 2017
I received a call to port my airtel number to idea & i decided to do that.
But now my airtel number is deactivated and idea number is not getting activated which is really annoying.
I am not able to dial 59059.

It is really frustrating to see such behaviour in highly competitive era.
Idea employees are too uneducated to understand nature of complaint...
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — Applied charges when postpaid to prepaid idea

 Hitendra Talaviya on Apr 22, 2017
I have changed the plan post paid to prepaid and idea gave me 475 rs extra charges with the name of "Charges on Data Pack Pro-ration" what is this and i never bare this charges without any use so please weaver it wither i am not going to pay any bill whatever you want to disconnect the sim card if you want to do it. because without any uses i am not going to bare this huge charge do you know how middle class family earning 500 rs in day.

9033883883 this is my number....
Complaint comments  Read comments Complaint category Broadband

Idea Money — Fraud transaction on my SBI credit card.

 kr1221 on Apr 22, 2017
Hi,

I am from Bangalore. I have received a call from mobile number (7900440990) regarding credit card bonus point expired.

"Caller was a lady and said she is calling from SBI Credit card department".
She requested to verify card details, even I denied to provide details. But she said I am not asking about your pin number. If i need to do fraud I can do big amount. Coincidence was my bonus point was matching with number she said so somehow I convinced.

She added the 5000 Rs to Idea Money wallet.
The number (7900440990) from she called is...
Complaint comments  Read comments Complaint category Credit Cards

Idea Cellular — Amount reverse on my number

 diwakar270184 on Apr 21, 2017
Dear Customer Support Team
My name is Kalpesh Bhoir and my idea number is 9604840238. Today I went one shop retailer for recharge of data offer 749 for six month.
Bymistake it was recharge on another number 9604840239, and I lost 749 /- then I again recharge 247 data offer due to emergency.

When I enquire about that person, the mobile is very cheapest, he is mobile using only for incoming and outgoing no Data facility on that mobile, So he unable to use that 749 offer.
That means full amount 749 is deposited in idea account without use.
So I want reverse...
Complaint comments  Read comments Complaint category Products & Services

Idea — Regarding poor services

 sunny sangwan on Apr 21, 2017
Dear,

I have facing very problem to take reading your poor services of your idea services care center of old d. C road in sonipat haryana (131001). Dear i have taken 4 postpaid idea numbers by last 4-5 years. Those no :-
1- 9812011188
2.- 8607611188
3.- 9996888680
4.- 9812063666

Ir, when any time to go to your services center care they can, t talk properly they always misbehave to me. When i told that plz change to my postpaid no. To in prepaid they should given always any excuses that like. Only one no. I have change it other no. You can...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — Using slang and threat by customer care representatives

 ArijitDatta on Apr 21, 2017
Date of incident: 21.04.17 and 08.02.17
Client number: 9088011527
Description of the incident: I have a number of Idea (9088011527). I have not make any calls/SMS and received any calls from that number for last four to five months. Two months back on 08.02.17 i received an email of final demand letter for overdue amount and received numerous calls from idea representatives. on 11.02.17 i received a call from a customer care executive from idea and i requested him to send a representative at my place for collecting my due amount and disconnect my connection but instead of being helped...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — Plan change- postpaid to prepaid

 Sudarshanss on Apr 21, 2017
Hello sir,
I am Sudarshan Shinde using Idea postpaid no. 9028514820, Email Id- sudarshanss@yahoo.com.
I want to change my plan to prepaid.
for the same I visited 'Airlive Communication', Nehrunagar, Pune on 28th March, they told me to come after billing cycle i.e. after 5th April, I went there on 8th April, again they answered they have achieved their target and they won't process my request.
On 17th April 2017 I gave them filled form to change from postpaid to prepaid which they gave me along with PAN card and AADHAR card photocopy. I have paid my all dues as well as...
Complaint comments  Read comments Complaint category Products & Services

Idea Cellular — Re activation of idea number

 Sahil2185 on Apr 21, 2017
I using this idea number from Feb 2017.
I is permanently disconnected from idea on 13 April 2017 due to non payment of outstanding dues of rs 322.
I have paid all payment on 13 April 2017 and it was updated by vodafone on 17 april 2017.due to non updation by vodafone idea has permanently disconnect my phone number.i have contacted idea they told me to contact vodafone and vodafone told me to coordinate with idea.as there is no dues to vodafond....
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

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