Idea Cellular Customer Care
Idea Cellular Ltd.
Customer satisfaction rating: 31%
Submit a Complaint
10636
COMPLAINTS

Idea Cellular Customer Care

Idea Cellular Ltd.

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Address
Suman Tower, Plot No. 18, Sector 11
Gandhinagar
Gandhinagar District
Gujarat
India - 382011

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
416
down
228

Mobile:
Mobile:
+91 95 9400 4000
[Head Office]
up
304
down
169

Fax:
Fax:
+91 79 2323 2251
[Head Office]

Additional info
Andhra Pradesh: +91 98 4801 2345
Assam:
+91 36 1246 5437
+91 36 1246 5438
Bihar/Jharkhand: +91 97 0801 2345
Delhi NCR: +91 98 9101 2345
Gujarat: +91 98 2401 2345
Haryana: +91 98 1201 2345
Himachal Pradesh: +91 98 8201 2345
Jammu:
+91 90 8601 2345
Karnataka: +91 98 4401 2345
Kolkata, West Bangal: +91 90 8801 2345
Madhya Pradesh & Chattisgarh: +91 73 1403 1414
Mumbai: +91 97 0201 2345
Maharashtra & Goa (Except Mumbai):
+91 20 6641 2222
+91 98 2201 2345
North East:
+91 36 1246 5437
+91 36 1246 5438
Odisha: +91 90 9001 2345
Punjab:
+91 98 1401 2345
+91 98 1401 2347
Rajasthan: +91 98 8701 2345
Tamil Nadu (Chennai): +91 90 9201 2345
Uttar Pradesh East: +91 98 8901 2345
Uttar Pradesh West: +91 98 3701 2345
West Bengal (Except Kolkata): +91 90 9301 2345

View More Information...

Customer satisfaction rating
31%
Complaints
10636
Pending
4666
Resolved
2094
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Idea Cellular Complaints & Reviews

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Idea Cellular — service are given @ ideacare

 Bimal desai on Jul 27, 2017
Pls to inform you that I am join the idea since1998.during this journey I have no any complaint.but last 3 months I am not happy with the service you are given at idea are.i told my all story.last your company are change my free rental plan and give 749 advance rental plan.it is closed on may 2017. I came to ideacare and continue my plan.they told me my plan is active .but I received bill no any payment are showing of 749.again I go the ideacare month of June 2017.some of the mistakes your plan are not activated.these month it is happen.but this month I received a bill it's not activated.after that...
Complaint comments  Read comments Complaint category Tax Services

Idea Cellular — without inform deducted money in my a/c balance

 patel moin on Jul 26, 2017
Respected sir

It is inform you that my name is Yunush Saiyed
From Bharuch.

Today I was recharged in my idea prepaid a/c in ₹ 200/- but still without inform / actived service deducted ₹ 35/- in my prepaid a/c . I also fill in very bad. I'm not aspected to you and also I complain via calling (198 / 12345 ) in customer care but not received my call ...

My transaction regarding information :

MO NO : 98244 24116 ( IDEA PREPAID )
LAST RECHARGED : ₹ 200/-
DATE : 26/07/2017
DEDUCTED MONEY : ₹ 35/-
Complaint comments  Read comments Complaint category Other

Idea Cellular — my mobile number

 Anil Chandrashekharan Menon on Jul 26, 2017
Pathetic service they loot consumers I paid additional and put in a request for porting the retention called up and requested me not to cancel and said will change my plan to 349 plan I agreed and also I asked for a billing cycle change I was told everything is taken care off actually the ediot at the retention team actually sucks he said all this and I receive 2 bills in a period of 13 days each bill of approx 600 each this is not acceptable idea I will fight youll out I got proof for my contention...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — fraud in portal request

 NavdeepNagpal on Jul 26, 2017
I had received a promotional call for porting to Idea for which I had shared my documents also. I had cleared my payment with Vodafone against the same.
This call was from SDC Communication, Dilshad Garden near Metro Station as they had told me. I have not received the SIM card and my number is expected to be ported today itself. They are responding in a very bad and unethical manner.
I have to travel tomorrow. I am also scared these people may use my SIM card in some fraud activities....
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — idea wrong billing

 Siddeshpai on Jul 26, 2017
I have been deceived by Idea Cellular Mobile network operator company
They gave me 10GB 4G data per month and never informed me that i will be charged for 3G data
The network connectivity is poor and it keeps on shifting to 3G regularly. If know earlier, I would had never used free data as i am already using data of other telecom operator. I had requested appellate authority to reverse the charges of data but they were very rude.They authority said that i should assume that i will be charged for 3G data without informing me the same. This is fraud and i request you to take the matter...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — change of billing address

 Kesavan Pazhedam on Jul 26, 2017
Ref: Idea postpaid number 9847188288.

I have informed the change in my billing address at Idea Store (Casino Cultural Complex, T B Road, Thrissur) in May, and a follow up reminder through email in June.

The new address is 5/534, Pazhedath Mana, Kunnathangadi, Veluthur Post, Thrissur, Kerala, PIN: 680012.

There is no action so far and a little worried....
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — new number after porting not able to connect

 Rushikesh Pathak on Jul 26, 2017
I got my number ported from Idea-Maharashtra to Idea-Karnataka, immediately got new sim. On 26th 00:30 my old sim was out of service and hence inserted new sim. Now Idea guys are asking to call on 59059, but whenever I try to make call, it gets dropped i.e. not able to connect. My number 8553772386.

Need help on this. Kindly help ASAP. My alternate contact number is 9449725741...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — new sim is not activated [Resolved]

 Aaditya Pratap Shahi on Jul 25, 2017
Today i bought a new idea sim card 7698098618 with ekyc process in gujrat.. I am from uttar pradesh. But i got a message that the application form is not accepted.. I am trying to call idea costumer care from the last 20 days but from my another idea number which is of up. Call is not possible.. Please take initial and proper action against it.. Otherwise i have to switch to another telecom company.. My contact number is 8726766284...
Complaint comments  Read comments [1]Complaint category Telecommunications

Idea Cellular — starting of unwanted services without any request

 wasudeo phatak on Jul 25, 2017
My no. Is 9604451705. On 20th june i received sms from 155223 about starting of masti club without my asking. Tried to deactivate with no success. It was followed by 3 more services without my request. Visited your office in pune to help me stop this. They confirmed that all these have stopped. Even after that received bill for the month charging for these services. I am not only paying for these unwanted services but will shift to other service provider if my bill (Due on 5th august) is not immediately amended. I am senior citizen and such harassment (Unwarranted non sense services) will not be...
Complaint comments  Read comments [2]Complaint category Unauthorized charges

Idea Cellular — account barred

 Sandip2610 on Jul 25, 2017
Hi,

This is sandip gutte, idea no 8888008826. I have changed my pack on 23-07-2017 through call center.
On 24-07-2017 i have cleared bill of rupees 772. Today my account is barred,

As per current pack 1 gb data limit is there with unlimited calls, they should explain how unbilled amount can go upto 779 within 12 hours. I have suffered a lot due to this because my outgoing calls are on kold.

Regards
Sandip

Regards
Sandip...
Complaint comments  Read comments [3]Complaint category Unauthorized charges

Idea Money — fraud of money

 Aady Duggal on Jul 25, 2017
My idea money account number is 7527888892, in date 15 may 2017, rs 40000 withrawl from my account. I hv regular compalint to company person. But no one solve my problum till date. Compant did not provide data, how 7 where use my money from my account. Its very big amount for me. Kindly contect with company and solve my issue.
Kindly help me. My contect number in 7527888804

Adarsh duggal
7527888804...
Complaint comments  Read comments [3]Complaint category Telecommunications

Idea Cellular — I am complaining about idea cellular

 Jasif on Jul 25, 2017
I have recharged re 348 to 7902948133 online by idea cellular the offer was 1gb per day but didn't get that. When i call customer care they are saying your phone is not supporting 4g but the phone is iphone 5s that is supporting 4g.....
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — sim card activation has been delayed

 pawankumardrs on Jul 25, 2017
I have taken an idea connection (Number:9349986513) on 21.07.2017 and it was supposed to be activated within two days. But it has been five days now and no activation has been done and all company activities relating to the number has stopped and created a lot of confusion.

All the necessary documents have been submitted for activation and it is unfortunate that the delay has occurred.

Kindly address this issue at the earliest, since all my customers have been given this number and and it has resulted in a lot of chaos.

Pawan kumar
9746862406...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — one month back cleared the bill and requested for disconnecting the connection

 arif94ari on Jul 25, 2017
So its mohammed arif here, i was using idea cellular postpaid was paying all the bill amount before the billing cycle.

So 3 months back i had lost my idea sim card which i was using for idea 4g lte smart wifi router..

The very next month of the day i lost my sim.. I went to idea outlet opposite to gopalan mall, bannerghatta road. I informed all my scenarios about loosing of my sim and i wanted to block and disconnect the connection.
One of the person over there informed me that, if your sim is lost no problem, your sim card will not be having the internet connection,...
Complaint comments  Read comments Complaint category Other

Idea Cellular — isd pack

 krutikaamodi on Jul 25, 2017
I have subscribed for isd pack as on 18-07-2017, they always say that pack will be activated in one hour or two but that pack is not activated yet. They even took deposit amount of 1000/- on immediate basis but neither complaint help line no (198) nor that shop is giving proper response, we have to wait everyday for an hour and to argue and discuss with them, they are not providing any satisfactory service and always find loop to escape. I have full fledged recording of the answers they have given....
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — levy of charges for service not solicited

 diwakarbhatia on Jul 25, 2017
Dear sir, i have been using mobile no 9855701600 for more than 10 years. Stopped using internet on this number for last more than 6 months. Idea has activated 10 gb free pack without any request by me. While i was chased & prompted for the same, i tried to use the service being free but to my utter surprise, a charge of rs.508.00 was levied. On repeated follow up through e mail to customer care, company has neither refunded the amount nor de activated the pack from my number. This is to mention that, the service has been activated without being solicited and the charges levied are unlawful...
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — wrong balance deducted from main account (8745080393

 Ayan Tomar on Jul 25, 2017
Without my acknowledge rs.35 bal deducted from my main balance while i call "198" consult with your adviser he not able to give proper response and discounted call???. This was very unacceptable behavior pls immporve it and refund my bal whichever deducted my account. Also pls activate full on "dnd" service in my number. Otherwise i will port my number other services provider.

Regards
Atul singh
Mob.9069825271...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — fake warning sms about deduction

 jk jauhari on Jul 25, 2017
I have a mobile connection number 8626099562 in up east. Very frequently i get sms ' apke mobile balance se rs. 20 katne wale hai! Kripya ise bachane ke liye turant calling ya data ka usage shuru kare,,,,,,,,,,, '
I want to know why any deduction will be done as no such clause was told to me while taking connection. To me it appears a hoax call from idea (No number in message and reply sent was rejected). The company must explain reason for such messages, if any and stop sending vague warnings....
Complaint comments  Read comments Complaint category Unauthorized charges

Idea Cellular — false commitment of 4g data & postpaid bill plans from idea cellular delhi ncr

 punya prakash on Jul 25, 2017
Dear concern,

Sub: idea cellular false commitment of services

I was earlier using services of 4g data and unlimited calls facility from another service provider, at the time of porting idea executives have promised 35 gb 4g data but 6 gb 3g data has been provided.

I have valid proof for the same from idea executive.

Not satisfied with the 3g speed & services in terms of bill plan and not using the idea services, want to port back to other available service provider.

Tried to complain couple of times on customer centre but...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Money — complaint against atm cheating money

 சுரேஷ் குமார் on Jul 25, 2017
Dear sir,
My name is planisamy. K living from jambai at erode district, i have savings account with state bank of india at erode main branch. Last few days before exatly 18.07.2017 ihave received a phone call from one person who said as a bank manager of state bank and asking my sbi atm card details unfortunately i was told him all the details of my card. Then he withdrawed my savings amount of fourty thousand rupees. Again i called that number was switched off. Then only i was realised my money was thefted. Please file a complaint against that transaction. And make step to refund my money....
Complaint comments  Read comments Complaint category Unsolicited Phone Calls

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