Idea Cellular Customer Care
Idea Cellular Ltd.
Customer satisfaction rating: 36%
Submit a Complaint
12033
COMPLAINTS

Idea Cellular Customer Care

Idea Cellular Ltd.

TwitterFacebookLinkedInGoogle+Youtube
Address
Suman Tower, Plot No. 18, Sector 11
Gandhinagar
Gandhinagar District
Gujarat
India - 382011

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
555
down
288

Mobile:
Mobile:
+91 95 9400 4000
[Head Office]
up
404
down
217

Fax:
Fax:
+91 79 2323 2251
[Head Office]

Additional info
Andhra Pradesh: +91 98 4801 2345
Assam:
+91 36 1246 5437
+91 36 1246 5438
Bihar/Jharkhand: +91 97 0801 2345
Delhi NCR: +91 98 9101 2345
Gujarat: +91 98 2401 2345
Haryana: +91 98 1201 2345
Himachal Pradesh: +91 98 8201 2345
Jammu:
+91 90 8601 2345
Karnataka: +91 98 4401 2345
Kolkata, West Bangal: +91 90 8801 2345
Madhya Pradesh & Chattisgarh: +91 73 1403 1414
Mumbai: +91 97 0201 2345
Maharashtra & Goa (Except Mumbai):
+91 20 6641 2222
+91 98 2201 2345
North East:
+91 36 1246 5437
+91 36 1246 5438
Odisha: +91 90 9001 2345
Punjab:
+91 98 1401 2345
+91 98 1401 2347
Rajasthan: +91 98 8701 2345
Tamil Nadu (Chennai): +91 90 9201 2345
Uttar Pradesh East: +91 98 8901 2345
Uttar Pradesh West: +91 98 3701 2345
West Bengal (Except Kolkata): +91 90 9301 2345

View More Information...

Customer satisfaction rating
36%
Complaints
12033
Pending
4620
Resolved
3138
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Idea Cellular related photos (1355)

Complaints with pictures are more trusted and informative    View all

Idea Cellular Complaints & Reviews

Sort by:

Idea Cellular — services are getting activated on its own

 sjakhan on Dec 16, 2017
Mobile number : [protected] Since 14-12-2017 Services are getting activated on its own and my main balance is getting dedicated. When i contact costumer care to solve issue about money being dedicated from my idea account for service which i never activated customer representative claims i have activated the services. when i asked him to transfer my call to his superior Which i am getting charged for calling customer care same again from my main balance of idea every minute he puts me on hold for period of time and disconnected my call with out any information given or any of idea supervisor spoken...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — irrelevant bill and disconnection

 sudesh chauhan on Dec 16, 2017
Sudesh chauhan
10:39 PM (11 minutes ago)

to himanshu.kapan., appellate.delhi
dear sir/mam,

i never expect this type of attitude, or delay in resolving the issue from team idea .Neither i receive a call from you guys nor any reply on mail.
you people just cheating with the client and end of the moment consumers suffer all .

so request you pls resolve the the issue ASAP

my idea no-[protected]

alternate no-[protected]

On Wed, Nov 22, 2017 at 3:44 PM, sudesh chauhan wrote:
dear sir/...
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — flash sms and voicemail from 58595

 Mohanatasha on Dec 16, 2017
I'm receiving flash messages and voicemail from idea (58595). These messages come everyday, 3 times a day. Have called idea call centre many times but no resolution. Even sent them a mail, But the response each time is the same.. To deactivate voicemail. I do not have an active voicemail and this resolution provided is not helping. The spam messages continue to come. Even after replying on mail no new resolution is given. Idea call centre employees are either unaware of how to stop messages coming from Idea itself or are uninterested. The service is very bad, no one cares to resolve an issue.. In...
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — fraud billing and sending emails and notices

 deepak_rai on Dec 16, 2017
To Whomsoever it may concern.

This is my final intimation and warning asking you to stop sending me any emails, notice, communication of any nature demanding any dues from me for alleged use of mobile number under Account No. 100040927764.
In my email dated 30-Sep-2017 and various communication to your customer service team, I have made it very clear that I have stopped using, any service from idea cellular after my final payment made on 15/07/2017. I don’t even use the mobile number anymore, as mentioned in the demand notice.
I reiterate that the number has not been...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — deactivation of idea cellular postpaid number

 Shruti Dive on Dec 15, 2017
Hi,
I have registered for Idea cellular post-paid no-[protected] with a 349 plan. Due to certain issues, i had stop using the number and forgot to pay the bill, for which i had received a legal notice and been asked to repay the dues, which i did on 28/09/2017. Bill details as follows:
AMT- 1166 Rupees
Trans ID - JCMP[protected]
Since i was receiving call from Idea office, LIC chowk, Ngp; i had communicated them that, i have paid the bill, kindly deactivate the number on permanent basis.
Person with whom i was contacting - [protected]

Since Sept 2017,...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — voicemail

 Raju7258 on Dec 15, 2017
Since last 6-7 days i have been recieving a message with "New voicemail - voicemail number unknown ". I have tried contancting idea customer care and evertime i have recieved differe things to try.

Once i was told that it is my handset problem and you should go get it checked. Actually when something is wrong idea customer care blames on the phone (I couldnt send messages once upon a time and i was told it was my handset problem, and i told them how come other sim card work on it), so this time i tried it on different handset and i keep getting same message.

Then i...
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — dnd complaint for promotional sms

 Praveen Solanki1222 on Dec 15, 2017
DND services is active on my mobile no. [protected] since last three year. but i am getting promotional msg from the id "HP-EQUITY" since last two weeks.
I have complaint 3 times but there is no any response. i am getting 10-12 msgs every day
i got this kind of msgs:
"CASH: BUY CANTABIL RETAIL INDIA LTD. ABOVE 92 TARGET 98 STOPLOSS 88
WWW.EQUITYMONEYGURU.COM
CALL: 787601776"...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — customer care support

 manaswireddy@99 on Dec 15, 2017
I had called your maharastra circle CUSTOMER CARE and the service provided is very irresponsible and reckless even they have ended my call without giving any info asked me to call morning then why do u ### guys keep 24*7 service worst service experinced and even from 3 days everyday night ur service goes down for around 12 to till morning very bad service...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — double charges

 Parshotam Raheja on Dec 14, 2017
I miss my idea sim card & i went to idea gallery for replace new sim card they charge me rs 120. Charge is too high against other companies. But after that i receive msg from idea that you not pay any charges 4 sim exchange. So 75 rs deducted from your main balance. What can idea sir ji. My big mistake to trust in idea & do port my number. Can customer pay 2 time for one sim?...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Money — online atm fraud

 shripati on Dec 14, 2017
Dear sir/ madam

On 2nd december, 2017 at 2:29pm i got a call from mobile no.-[protected] which was unknown for me. He said that he was calling from mastercard division mumbai and he shared with me some vital secret information about my boi atm card details and he asked me to give aadhar card details urgently otherwise your card will be deactivated.

He informed that for verification purpose you will get one otp and the same otp should be informed immediately to keep my card active. Due to this i shared otp received on my registered mobile no-* and my account has been...
Complaint comments  Read comments Complaint category Banks

Idea Cellular — auto vas activation without active

 vaghela_swapnil@yahoo.in on Dec 14, 2017
The idea company is deducting the balance from my and my dad account continuously times from my numbers. When i call to customer care that to give me the confirmation email that this offer is applied from my side they also not give the confirmation and they told that this offer is activated from web but we don't do this. Our contact numbers are [protected] & [protected]. Also in my mobile number [protected] for the first time activation they haven't sent any message or confirmation that this offer is activated. The offer is renew today (14-12-2017) in my number and they deduct 35 rupees from my balance....
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — wrong billing idea

 preet_15 on Dec 14, 2017
I have been a regular customer of idea since 2013, depositing all my bills in time, as i was provided satisfactory services by idea, but all changed from september 2017, i was charged extra for data usage, provided i asked many times your customer executives to change by bill plan to 1 gb per day. They also assured me that my bill plan has been changed so i can used the data as per that. All sr generated are attached herewith.

Explaining full scenario, i asked to change my bill plan on 27th september, believing that your customer executive have i used net accordingly but in between...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — number gone in permanent disconnected

 Ronakdesai on Dec 14, 2017
My number was running in idea and it was permanently disconnected by idea bcoz of my previous company i want activate my number but custemore is not giving me a good direction i have paid all the bills and i have that receipt i want to activate my number my number was [protected] my temporary number is [protected] this is my humble request to activate my number it was business number and i don't want to lose that...
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — idea money fraud transaction from my debit account to idea money

 kcdev on Dec 14, 2017
Dear idea money,
On 08-dec-0217 someone did a fraud transaction from my account using ideamoney. Please help me.
I got a call from stranger (Named nmita singh) and she told that they are calling from hdfc credit card department / payindia phone number – [protected].
They told that because of i have not redeem my reward points of credit card, they can send money rs 4700 to my any other debit card. Smartly they have taken my card details and did transaction.
I am giving transaction detail below –

Pur/ideamoney/mumbai/ideamoney/seq no 734206744155 rs.4,...
Complaint comments  Read comments [1]Complaint category Credit Cards

Idea Cellular — tele verification not working

 Deepu George Jacob on Dec 13, 2017
I tried to call 59059 for tele verification but i am getting response like incorrect number. I ported from tata docomo to idea. I am not getting any calls and dialera getting as incorrect number response.

I need to resolve this problem immediately. Because this is my primary number. Please share alternative number for 59059 or resolve the issue....
Complaint comments  Read comments [2]Complaint category Other

Idea Cellular — my number blocked

 teddybearsakthi@gmail.com on Dec 13, 2017
Hi am using idea sim (Mobile number protected) since 2014 but today i got message saying (Your connection would be barred within 48 hrs as per trai guidelines due to promotional activities done from your numbers without telemarketer registration) even though i haven't did any marketing calls, then how can you simply block my number? Please help me to retain my mobile number....
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — not migrated from postpaid to prepaid

 Twara Goswami on Dec 13, 2017
Hi,
I have been facing lot of issues from idea.
To migrate from postpaid to prepaid they took 2 months they never stopped my postpaid connection. Now from last 1.5 month they have not yet registered or linked my new sim card given by them to the number & their idea office closest to me says its not our work as sim card is from prahladnagar branch you will have to go there. Inspite the fact that they dint have idea prepaid sim card they sent me there. I have complained several times gone 10 times to idea store the head of the store says we can't do anything call customer care...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Idea Cellular — coverage issue

 Siddharth Koshti on Dec 12, 2017
Dear sir,

Since 2007 i m a old customer of idea bt right now i m complain abt indoor covrage and 4g connectivity issue. My complaint no:1-156607025471 abt covrage issue closed by company without any sollution they always said that:-we understand the inconvenience caused to you.

In reference to your below email, we wish to inform you that we have investigated your reported concern. Coverage complaint 1-157511123220 is actioned.

Further we wish to inform you that our technical team has conducted survey at site level.

Kindly note that we...
Complaint comments  Read comments Complaint category Internet Services

Idea Cellular — deducted 6rs from my account

 ASHISH857493 on Dec 14, 2017
My idea cellular mobile no is [protected]. Today total 6rupees debited from my account without any reason. Everytime when i recharged my idea cellular mobile number these cheaters debited my balance. Last time when i recharged with hundred rupees all the balance debited from my idea account without any notification. Refund this amount immediatly to idea cellular account....
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — refund of security deposit of 2500 against mobile no 9925231185

 Sant Arora on Dec 12, 2017
I had deposited ₹2500 with idea cellular at their hub at judges bungalow road against subject mobile as it was to be used mostly on foreign tours undertaken by my son kshitij arora in connection with his business activities. As i was not satisfied with the services of idea mobile network and despite my complaints the situation didn’t improve. The most shocking and discomforting feature was when my son landed at delhi airport at about 2400 hrs from china, some four months ago and the telephone was disconnected stating the reason as non payment of bill of some negibile amount. I immediately contacted...
Complaint comments  Read comments Complaint category Telecommunications

Recently Discussed

(17 minutes ago)
Trai
dear sir plz activate my no 9313144445
(18 minutes ago)
Swipe Telecom
my phone not returning from service centre from 4 months
(1 hours 43 minutes ago)
Godrej Interio
promised and not compensated for my losses
(1 hours 48 minutes ago)
Jaipur Vidyut Vitran Nigam Ltd. Jaipur
electric transformer situated on main road choraha and near private schools , hospitals etc.
(4 hours 46 minutes ago)
Achievers Planners Private Limited
scam company

Featured Complaints

www.bdomains.com