Idea Cellular Customer Care
Idea Cellular Ltd.
Customer satisfaction rating: 32%
Submit a Complaint
11327
COMPLAINTS

Idea Cellular Customer Care

Idea Cellular Ltd.

TwitterFacebookLinkedInGoogle+Youtube
Address
Suman Tower, Plot No. 18, Sector 11
Gandhinagar
Gandhinagar District
Gujarat
India - 382011

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
474
down
256

Mobile:
Mobile:
+91 95 9400 4000
[Head Office]
up
347
down
191

Fax:
Fax:
+91 79 2323 2251
[Head Office]

Additional info
Andhra Pradesh: +91 98 4801 2345
Assam:
+91 36 1246 5437
+91 36 1246 5438
Bihar/Jharkhand: +91 97 0801 2345
Delhi NCR: +91 98 9101 2345
Gujarat: +91 98 2401 2345
Haryana: +91 98 1201 2345
Himachal Pradesh: +91 98 8201 2345
Jammu:
+91 90 8601 2345
Karnataka: +91 98 4401 2345
Kolkata, West Bangal: +91 90 8801 2345
Madhya Pradesh & Chattisgarh: +91 73 1403 1414
Mumbai: +91 97 0201 2345
Maharashtra & Goa (Except Mumbai):
+91 20 6641 2222
+91 98 2201 2345
North East:
+91 36 1246 5437
+91 36 1246 5438
Odisha: +91 90 9001 2345
Punjab:
+91 98 1401 2345
+91 98 1401 2347
Rajasthan: +91 98 8701 2345
Tamil Nadu (Chennai): +91 90 9201 2345
Uttar Pradesh East: +91 98 8901 2345
Uttar Pradesh West: +91 98 3701 2345
West Bengal (Except Kolkata): +91 90 9301 2345

View More Information...

Customer satisfaction rating
32%
Complaints
11327
Pending
4708
Resolved
2468
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Idea Cellular related photos (1262)

Idea Cellular Complaints & Reviews

Sort by:

Idea Cellular — recharge of 404 for 84 days lasted only 10 days(complained thrice)

 Tushar2212 on Sep 24, 2017
Recharged of 404 on 2nd September 2017 for 84 days unlimited local call and 1gb per day.(As it was in my offer verified through *121# as well as on idea website).

Outgoing was discontinued from 15th September and net was working.

This friday(22nd september) even internet was discontinued.

Called and registered complaints on 15, 16, 17, 18 and 21.
Spoke with seniors as well.

Have multiple complaint numbers.
Last one said 404 84 days u/l local and 84gb net is credited to your account from 2nd September.

Still...
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — deducted all recharge

 Vikul Goyal on Sep 24, 2017
I am Using Idea Number Prepaid No 7508099836 . I recharge 370 for full Talk time . Then today unknown data usage 373 was deducted. So, when call to you representative they said data pack used by you around 100 mb. and i told him that can be refund or some wavier they representative said No he did not say to try. i was shocked. but i remember some setting problem today data was open for while 50 sec. not more .you deducted 373 all my recharge money . i am very disappoint with your Company. I trust idea thats why port in idea. i this you did wrong to me. i was share this to my friend that idea was...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — calls or not going

 VamikaK on Sep 23, 2017
I have recharged with 349rs. while calling to my idea no calls are not going. am getting error like Number is not exist(for all numbers).

I have called idea customer care but no one are responding properly. am not satisfy with the service. i want to escalate this to Idea management.

Please return my money back. otherwise i have to escalate this in very badly.
Return my money back ASAP.

MY No: 7204926985...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — bad service and your customer executive of idea store is disgusting person

 goyal.Tarun.94 on Sep 23, 2017
I have a corporate plan of idea .Firstly I contact to customer care to deactivate some sims because it was urgent .They told me to go to idea store regarding any service for corporate plan .Then I visit to idea store ( Khandsa road, near sunrise hospital, gurgaon ) .The customer executive of that store said that we can't help you because we don't want to deactivate 5 sims and he also said that firstly I will see who is the customer than I decide whether to deactivate 4 or 5 sims .The customer executive present there was a disgusting person.Finally he told me to visit to idea store of sec 31, gurgaon...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — not disconnect the mobile no. 9863422371.

 Sihag Krishan on Sep 23, 2017
I have submit a telephonically request on 29th Aug 2017 to disconnect my mobile No.9863422371 but the company not disconnect my connection. Then I was online block the same on 1st September 2017 and also visit to idea office Sec-7, Dwarka, RamphalChowk, New Delhi and Idea office Munika but they donot disconnect the same. After the completing of the month of my plan they sent a e-bill of Rs.130/- for payment. Rqst instruct the company to disconnect my mobile No. 9863422371 and refund my security money Rs.300/-....
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Money — fraud transcation on my credit card

 NiharikaJ91 on Sep 23, 2017
Hello sir
I am Niharika from Patna. I have received a phone call fraud Citi bank asking me to adjust the rewards points Rs. 4700/- to the next payment she told me my card number so i agreed. Then she ask for the OTP which I received in the sms, after that 4 transactions of Rs. 4700 each took place.For the Fraud transcation, she used my CITI Bank credit card. Merchant is Idea Money Mumbai.

Below are the Fraud transaction (Narration & Debited Amount taken from Account statement) on my credit card on 21st September 2017.

1. IDEA CELL- BILLDESK IDEAMONEY MUMBAI –...
Complaint comments  Read comments Complaint category Credit Cards

Idea Cellular — data not credited on recharge

 Aparnna on Sep 23, 2017
I have been recharged for Rs.99/- to get 1GB Data for 28 days on 16.09.2017.
The validity extends but the data not credited.
The previous recharge ends only on 17.09.2017. The balance on the previous recharge is in credit now. The new 1GB is not added to the previous balance even if I recharged before the expiry of the previous recharge.
I called the customer care executive on 23.09.2017 to register the complaint. But the response was not positive. She does not even give any attention to listen my complaint properly....
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — unfair billing for internet usage

 Janmejay Barve on Sep 23, 2017
I have 4G internet (Rs. 349 per month) plan activated since 2-3 months and from last 5 days I am being charged for internet usage (unbilled amount showing). I am not exceeding daily data limit. Have called CUSTOMER CARE for 7-8 times. One lady told me I did not have the Rs. 350 plan activated in the first place. I insisted her to check again and she said that I did have it. They ask me to call 1925 and speak with CUSTOMER CARE executive for internet related issues. Have called 1925 for 7-8 and nobody answers the call, just the ###### 'Idea 4G pe India hua hook' plays on and on. Highly...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — balance deduction of 8937903989

 Dastaan on Sep 23, 2017
My name is Vaseem Ali, brand loyal customer of Idea Cellular co. using the Idea services for last 10-12 years. Yesterday Rs. 50.00/- has been deducted from my Account. I never facing this issue earlier before like this.

I want my money back into my Account ASAP. Please help me to resolve this case at the earliest.

Regards,
Name- Vaseem
cell# 8937903989...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — after recharging, no service as per promo offer.

 konnur_shridhar on Sep 22, 2017
I am Shridhar K. Konnur, Subscriber of Idea Mob. No. 9892594242, Had recharged Rs.194/- on dtd. 10.09.2017 after receiving the SMS promo offer for Unlimited Loc/STD calls & internet 1 GB data for 28 days. But they are stopped the service within a week. After contacting customer care, they said that there is no such offer in your idea number.But still we receiving same promo offers even after. We have sent the request mail along with screen shot of SMS's containing offers to them.
Now they are not ready to continue the stated service for 28 days as per their promo offer....
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — unnecessary activation of services and balance deduction

 Archana Mathas on Sep 22, 2017
This really ridiculous, when ever I'm recharging you guyz are deducting ma whole balance within seconds by activating unnecessary services activation. I had tried calling so called customer care no several times but every time its response is like this no. does not exist. really sucks such a bad service. I had faced this problem from last 2-3 months. whenever I tried to reach the customer care they just gives unsatisfactory replies....
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — rs.100/- cut for some nazara app

 Ranjith Kumar Prabhu on Sep 22, 2017
My cell no. is 9723361120. Received the following message from Idea "Dear Customer, thank you for downloading Animation from Nazara.
You have been charged Rs. 100
Your balance is Rs. 358.69".

I have never downloaded anything of that sort nor do I know what Nazara is. Tried calling the customer care office at 123, 12345, 9824012345. Didn't get connected to anyone. Also the idea website was.not getting connected.

Please revert my balance of 100/-. It is shocking and annoying to see such messages of download and automatic price cut....
Complaint comments  Read comments Complaint category Unauthorized charges

Idea Cellular — idea cheated with me for activating the caller tune

 Sushil_lko on Sep 22, 2017
1 customer care executive(Name:-Sanchay) call me and convince to set the caller tune of my name(Sushil Sharma) with your company name(KARVY CONTACT CENTER), but after some days I checked my caller tune and I found that the Idea’s default tune is set on my mobile instead of my name including my company name(KARVY CONTACT CENTER).
Today I again call to customer care and ask for why the caller tune was not set which I choose (My Name with my company name) then executive replied me the caller tune is not available which you choose and in future if available we inform you, then I told to executive...
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — citibank-credit card

 Mayurd007 on Sep 22, 2017
Dear sir

Through citibank credit card Starts with 4386 and ends with 6974 and merchant ideamoney mumbai

I got a fraud call around 220 pm today as calling on behalf of citi bank credit for verification to redeem my credit card points and they

Already had details of my card and cvv number which they wanted to get verified again with me With in few minutes i received sms about

Fraud transaction using my citi bank credit card Starts with 4386 and ends with 6974 towards ideamoney with four transactions each of 4700 making the total amount of...
Complaint comments  Read comments Complaint category Credit Cards

Idea Cellular — my cut balance in account and not recharge my idea number

 vihaanmalik on Sep 22, 2017
I have recharge with 20 rupees on my idea number but my balance cut in my bank account and received a message ... your request can not be processed this time .....
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — shivam telecommunication bavdhan - worst service

 Hosakoti, Pradeep on Sep 22, 2017
Idea staff of shivam communication Bavdhan Pune-411021 is talking like goons when I ask for the number port status.

I was using idea number#8805990535 in Pune and this was my official number ( from Honeywell Turbo Technologies Pune, ) after the resignation and moved to Bangalore- I wanted to use this number for my personal and got the letter from company and handed over to Shivam Telecommunication Bavdhan Pune during August 01st 2017,

They were saying it will take a week time to convert the official number to personal.

I have been calling them every...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — fake tariff information and charging extra amount in bill

 Himanshu Baranwal on Sep 22, 2017
This time I am very disappointed with the cunning services of IDEA with their customers for providing information for fake tariffs.

On 21st JULY 2017 I had conversation with customer care guy regarding tariffs, At that time I was informed that I will be given an ultimate plan of Rs 349 in which I will be given 1 GB of data daily, 100 sms daily and unlimited calls.
I was very grateful for that offer then I requested to switch my number to that plan and deactivate the active plans. Customer care guy agreed and raised a ticket for same.I have recording of that telephonic conversation...
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — idea flash messages and promotional messages

 Krishnamoorthy Shankar on Sep 22, 2017
Every minute or less than that, I get either a flash message or promotional message from my Mobile service provider, Idea Cellular Ltd. These frequent messages are appearing on the middle of my Mobile phone screen thereby camouflaging the work I am doing on the phone.. Not only this, it us also causing too mental disturbance and often get abuses from the person with I am interacting on phone when such messages appear on the screen and dis appear immediately. Please do the needful to stop this menace once for all. Thanking you....
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Money — not yet load on my money in my wallet

 krishnakirubatanishka on Sep 22, 2017
Dear team
This is krishnakumar from coimbatore.

My mobile no is 8190939099.

I am using ideamony wallet. On 19-
09-2017
I was tried to load money to ideamony wallet using through my visa debit card.transaction was sucess.
amount debited from my bank account but not added to wallet. I contacted ideamony customer care so many times, every time they took complaint but they didn't take any action.
They advised me to contact your bank. I contacted my bank through email . my bank send complete transaction details to me.that transaction...
Complaint comments  Read comments Complaint category Credit Cards

Idea Cellular — porting request rejected by idea

 Anoop k.r on Sep 22, 2017
Hi,

I had requested porting request from Idea to Airtel on Sept 14th. I received an update from the Airtel rep on Sept 22nd that my request to port was rejected by idea as outstanding amount is pending. All my bills till date are paid and i have no outstanding amount pending. I checked and found Rs 1 as unbilled charge set by Idea that is causing the issue.

This is complete disregard to the guidelines set by TRAI and i request action to be taken to avoid future inconvenience to users by Idea.

Thanks and Regards,
Anoop
mail: Anoop2461982@gmail.com...
Complaint comments  Read comments Complaint category Mobile Service Providers

Recently Discussed

(20 minutes ago)
Fabfunia
receive worst quality product
(21 minutes ago)
Larsen & Toubro Ltd, Ecc Division
Claim- P.F Dues
(25 minutes ago)
Airtel
bloated bills (unrealistic bills)
(29 minutes ago)
Tata Sky
not showing dd national during cricket match telecast
(30 minutes ago)
Paytm Mobile Solutions
electricity bill status showing successful while its not paid to operator

Featured Complaints

www.bdomains.com