Idea Cellular Customer Care
Idea Cellular Ltd.
Customer satisfaction rating: 31%
Submit a Complaint
10659
COMPLAINTS

Idea Cellular Customer Care

Idea Cellular Ltd.

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Address
Suman Tower, Plot No. 18, Sector 11
Gandhinagar
Gandhinagar District
Gujarat
India - 382011

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
417
down
229

Mobile:
Mobile:
+91 95 9400 4000
[Head Office]
up
306
down
171

Fax:
Fax:
+91 79 2323 2251
[Head Office]

Additional info
Andhra Pradesh: +91 98 4801 2345
Assam:
+91 36 1246 5437
+91 36 1246 5438
Bihar/Jharkhand: +91 97 0801 2345
Delhi NCR: +91 98 9101 2345
Gujarat: +91 98 2401 2345
Haryana: +91 98 1201 2345
Himachal Pradesh: +91 98 8201 2345
Jammu:
+91 90 8601 2345
Karnataka: +91 98 4401 2345
Kolkata, West Bangal: +91 90 8801 2345
Madhya Pradesh & Chattisgarh: +91 73 1403 1414
Mumbai: +91 97 0201 2345
Maharashtra & Goa (Except Mumbai):
+91 20 6641 2222
+91 98 2201 2345
North East:
+91 36 1246 5437
+91 36 1246 5438
Odisha: +91 90 9001 2345
Punjab:
+91 98 1401 2345
+91 98 1401 2347
Rajasthan: +91 98 8701 2345
Tamil Nadu (Chennai): +91 90 9201 2345
Uttar Pradesh East: +91 98 8901 2345
Uttar Pradesh West: +91 98 3701 2345
West Bengal (Except Kolkata): +91 90 9301 2345

View More Information...

Customer satisfaction rating
31%
Complaints
10659
Pending
4664
Resolved
2096
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So far so good - The company responded to our notifications and is working on resolving complaints.

Idea Cellular related photos (1138)

Idea Cellular Complaints & Reviews

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Idea Cellular — fraud transaction on citibank bank credit card for idea payment

 guttal on Jul 28, 2017
Citibank credit card was used for the merchant - IDEA PAYMENT(idea money)

I have got a fraud call around 4:55 pm on 28/07/2017 as calling on behalf of citi bank credit for verification to redeem my credit card points of Rs 5000 and they already had details of my card and cvv number which they wanted to get verified again with me. Within few minutes, i received sms about that.

4 Fraud transaction using my citi bank credit card towards (IDEA PAYEMENT) ideamoney with the following amount

First Transcation of 4, 770
second Transcation of 4, 770
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — about internet connection

 Sinchu Sinchana on Jul 27, 2017
I have recharged my idea sim on 22/07/2017 for my number 9164751830 for 399. As I had following offers by recharging 399 for my number i.e, all local and std free calls, 1gb 4g or 2g internet per day for 84days. It was working normal till today afternoon i.e, 29/07/2017. Now my sim network is working in 2g network and has no speed at all. I have called customer care for 4 times and they couldn't help me. I followed all the instructions given by them and they were all useless. I kindly request you to work on this problem and make 4g speed connection available for my sim. If that's not possible deduct...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — harassment of legal threatening

 Msksalem on Jul 27, 2017
Whoever in Idea team,

Today your lawayer ( really?) threatned me using high court name, please mindful that honourable high court name to disrepute will invite you and the so called lawyer into contempt of court and against my liberty. I will not hesitate tp file my right to liberty under article 32 in HC chennai if the lawyer your side continues to do so. I ahve record of the convesration and will post in youtube as well. the issue after i sunscribed the idea service, I requested my usage bills sent to my regsitered email. Despite multiple requests till date bill was not sent, you...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — mobile plan change

 sajanedward on Jul 27, 2017
Hi,

This is Sajan Edward

For the past 18 years I have been using Idea network. The company seemed to be good with me always

About 1 to 1 and a half month back, I thought of going for a 4G connection from my favourite Idea Company, because they have started giving 4G connections.

I had asked the person to provide me the 4G Idea sims (1 for me and 1 for my wife). I told him that the charges should be the least one. He agreed and told me that Rs.199 plan would be nice for you, and he said, this is a post paid one, they (Idea company) will...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — calls from idea threatening (legal department)

 Vinay Bhosle on Jul 27, 2017
My name is Vinay Bhosle, with mobile no 9773005403. Recently I've ported my number from Idea to Vodafone for obvious reasons of worst services and charging me a bomb on data services. I'm suddenly getting all from these legal departments from Delhi and a women talks in high tone abusing. She is now calling my friends / family stating that I'm not making my last payments.

I've ported my number on 1st July 2017 and the last payment was made on 21st June 2017.

Firstly, she says I have to pay 2100 for what I'm not sure since doesn't have the itemised bill and secondly...
Complaint comments  Read comments [3]Complaint category Telecommunications

Idea Cellular — issue with disabled numbers

 Harsha G on Jul 27, 2017
Hello,

I took 2 idea postpaid numbers for my family & I disconnected due to roaming issues. & requested idea to disconnect both numbers permanently, then they told me to pay the due amount to disconnect other wise they cannot disable permanently. I even asked them if I pay the amount it will be activated next month but they confirmed it won't happen.
I paid the due amount for permanent disconnection but the next month it is activated & sent me the bill & they are repeating the same thing to pay again.
I am not at all using those numbers but they are charging rented...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — due to my port number they add extra 50 inr in my bill

 praveenkmr278 on Jul 27, 2017
Dear Sir My last Idea cellular bill was 476.98 and I was paid them 480/- But when we send request to port my number to new operator they add me extra balance 50/- Inr & said to me you have my balance that's why we can not port your number. We call several time to help line number & we clarified my detail then he told me by mistake we have added 50 INR. But when we send Appellate Delhi then he told me "ejected cause of your outstanding amount 46.98 is remain so u can not port your no. 9716687108 in any operator." So sir I want claim to IDEA operator. I have all voice recorded to care line number...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — complaint regarding 84 gb plan for 84 days

 ravi kant singh rawat on Jul 27, 2017
Dear Sir/Madam,

i had purchased my idea simno 8750282990 some i week ago due to the lucrative plan of 84 GB DATA FOR 84 DAYS AND UNLIMITED STD/LOCAL CALLS FOR 84 DAYS but from the starting day the speed of internet is very very low. I cannot watch youtube and other websites easily due to very very low internet speed. Also the connectivity of idea for telephonic calls is very low.
I want to register complaint that please ask the idea cellular to stop the plan or return my hard earned money of 453 rs

Regard
Ravi Rawat...
Complaint comments  Read comments [2]Complaint category Internet Services

Idea Cellular — sim card activation (worst service by idea)

 v020288k on Jul 27, 2017
Hello Team,

I have taken one sim card from IDEA retailer before 12 days. he told me with in 3 days your postpaid number will be activated.
Now it's been more than 12 days and I am taking followup on a daily basis from the retailer and company appellate authority. but did not get any response from both.

I got a call from verification executive, that time i was in office. I suggest him to come advice meet me in office or if you wanna meet me at home than you have to come after 7PM or before 10 AM.
Only for this, I can not take a leave for 1 day.
Executive...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Money — fraud call

 Ravikiran Rangi(Ray) on Jul 27, 2017
Hi My name is Ravikiran
I got a call from a lady on 26th July 2017 between 6:30 pm to 7 pm.
She said that she is calling from SBI Group, you got reward points and said that, we will transfer reward cash to your account, she took my SBH ATM card no, CVV and OTP.. By saying that it is verification code and transferred money from my account to her IDEA Money account.

Her number is: 7454973116( i think this one also, her idea money account number)

My card No is: 5211080004781973

Transaction ID's are OTHPG 691794 Rs.4992.00

OTHPG...
Complaint comments  Read comments Complaint category Banks

Idea Cellular — fraud call from a lady

 Ravikiran Rangi(Ray) on Jul 27, 2017
Hi My name is Ravikiran
I got a call from a lady on 26th July 2017 between 6:30 pm to 7 pm.
She said that she is calling from SBI Group, you got reward points and said that, we will transfer reward cash to your account, she took my SBH ATM card no, CVV and OTP.. By saying that it is verification code and transferred money from my account to her IDEA Money account.

Her number is: 7454973116( i think this one also, her idea money account number)

My card No is: 5211080004781973

Transaction ID's are OTHPG 691794 Rs.4992.00

OTHPG...
Complaint comments  Read comments Complaint category Banks

Idea Cellular — service are given @ ideacare

 Bimal desai on Jul 27, 2017
Pls to inform you that i am join the idea since1998. During this journey i have no any complaint. But last 3 months i am not happy with the service you are given at idea are. I told my all story. Last your company are change my free rental plan and give 749 advance rental plan. It is closed on may 2017. I came to ideacare and continue my plan. They told me my plan is active. But i received bill no any payment are showing of 749. Again i go the ideacare month of june 2017. Some of the mistakes your plan are not activated. These month it is happen. But this month i received a bill it's not activated....
Complaint comments  Read comments [2]Complaint category Tax Services

Idea Cellular — without inform deducted money in my a/c balance

 patel moin on Jul 26, 2017
Respected sir

It is inform you that my name is yunush saiyed
From bharuch.

Today i was recharged in my idea prepaid a/c in ₹ 200/- but still without inform / actived service deducted ₹ 35/- in my prepaid a/c. I also fill in very bad. I'm not aspected to you and also i complain via calling (198 / 12345) in customer care but not received my call...

My transaction regarding information :

Mo no : 98244 24116 (Idea prepaid)
Last recharged : ₹ 200/-
Date : 26/07/2017
Deducted money : ₹ 35/-

Plz...
Complaint comments  Read comments Complaint category Other

Idea Cellular — porting from idea

 Bhushan Kothadiya on Jul 26, 2017
We apply for port my17 numers . my any bill not painding but idea not done....
Complaint comments  Read comments Complaint category Business & Finances

Idea Cellular — my mobile number

 Anil Chandrashekharan Menon on Jul 26, 2017
Pathetic service they loot consumers i paid additional and put in a request for porting the retention called up and requested me not to cancel and said will change my plan to 349 plan i agreed and also i asked for a billing cycle change i was told everything is taken care off actually the ediot at the retention team actually sucks he said all this and i receive 2 bills in a period of 13 days each bill of approx 600 each this is not acceptable idea i will fight youll out i got proof for my contention...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — suspension threat

 Robie on Jul 26, 2017
My name is robert john. My idea postpaid number is +919087718260).

My complaints:

1. My bill due date is 7th of every month. But i am receiving messages to my airtel number from idea stating that my number will be suspended if i fail to pay my bill immediately even before the end of the month. What is this new way of threatening customers? I am receiving such messages for the past 3 months ahead of at least 15 days before every due date and at times 2 messages per day. I have attached the screenshot for your perusal.

2. I have already complained to idea...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — fraud in portal request

 NavdeepNagpal on Jul 26, 2017
I had received a promotional call for porting to idea for which i had shared my documents also. I had cleared my payment with vodafone against the same.
This call was from sdc communication, dilshad garden near metro station as they had told me. I have not received the sim card and my number is expected to be ported today itself. They are responding in a very bad and unethical manner.
I have to travel tomorrow. I am also scared these people may use my sim card in some fraud activities....
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — idea wrong billing

 Siddeshpai on Jul 26, 2017
I have been deceived by idea cellular mobile network operator company
They gave me 10gb 4g data per month and never informed me that i will be charged for 3g data
The network connectivity is poor and it keeps on shifting to 3g regularly. If know earlier, i would had never used free data as i am already using data of other telecom operator. I had requested appellate authority to reverse the charges of data but they were very rude. They authority said that i should assume that i will be charged for 3g data without informing me the same. This is fraud and i request you to take the matter...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — change of billing address

 Kesavan Pazhedam on Jul 26, 2017
Ref: idea postpaid number 9847188288.

I have informed the change in my billing address at idea store (Casino cultural complex, t b road, thrissur) in may, and a follow up reminder through email in june.

The new address is 5/534, pazhedath mana, kunnathangadi, veluthur post, thrissur, kerala, pin: 680012.

There is no action so far and a little worried....
Complaint comments  Read comments Complaint category Mobile Service Providers

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