Idea Cellular Customer Care
Idea Cellular Ltd.
Customer satisfaction rating: 28%
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9331
COMPLAINTS

Idea Cellular Customer Care

Idea Cellular Ltd.

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Address
Suman Tower, Plot No. 18, Sector 11
Gandhinagar
Gandhinagar District
Gujarat
India - 382011

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
277
down
174

Mobile:
Mobile:
+91 95 9400 4000
[Head Office]
up
195
down
118

Fax:
Fax:
+91 79 2323 2251
[Head Office]

Additional info
Andhra Pradesh: +91 98 4801 2345
Assam:
+91 36 1246 5437
+91 36 1246 5438
Bihar/Jharkhand: +91 97 0801 2345
Delhi NCR: +91 98 9101 2345
Gujarat: +91 98 2401 2345
Haryana: +91 98 1201 2345
Himachal Pradesh: +91 98 8201 2345
Jammu:
+91 90 8601 2345
Karnataka: +91 98 4401 2345
Kolkata, West Bangal: +91 90 8801 2345
Madhya Pradesh & Chattisgarh: +91 73 1403 1414
Mumbai: +91 97 0201 2345
Maharashtra & Goa (Except Mumbai):
+91 20 6641 2222
+91 98 2201 2345
North East:
+91 36 1246 5437
+91 36 1246 5438
Odisha: +91 90 9001 2345
Punjab:
+91 98 1401 2345
+91 98 1401 2347
Rajasthan: +91 98 8701 2345
Tamil Nadu (Chennai): +91 90 9201 2345
Uttar Pradesh East: +91 98 8901 2345
Uttar Pradesh West: +91 98 3701 2345
West Bengal (Except Kolkata): +91 90 9301 2345

View More Information...

Customer satisfaction rating
28%
Complaints
9331
Pending
6198
Resolved
1433
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Idea Cellular Customer Care related pictures (938)

Idea Cellular Complaints & Reviews

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Idea Cellular — Complaint regading UN-INFORMED balance SIM BLOCK

 sudheerbansal@123 on Feb 22, 2017
I was fos of jindel telecom. My name is sudhir bansal and currently resident at kothputli, rajasthan. At past two months ago, my idea distibutor block/map my idea balance sim. Because of my balance blocked into the fos sim.The distibutor did not returned the balance until and your distibutor say that i am not refund your money. You take any action towards me.And i have allredy returned the lapu balance to my retailer. But distibutor until not release the balance and that sim block until.And your distibutor not give asnwer properly for undetailed sim block.

I write and send many letter...
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — Postpaid to prepaid converstion

 reshmagirish on Feb 22, 2017
My sim belongs to kerala circle and now currently am in Tamilnadu.I was using Idea prepaid for couple of years recently i changed it to postpaid, due to the improper information given by the idea retail store representatives at ravipuram, kochi i was literally fooled and around 500rs was charged as roaming charges which i thought was a part of the pack that I've choosen. then again i wanted to change to prepaid and i submitted my docs and got the new sim, they said it'll take 4 days for activation. I got the message saying the activationis done, so as adviced by the customer care i called 59059...
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — Recharged twice for the same data plan

 nidhinmundackal on Feb 22, 2017
I recharged my idea number 8808372225 for unlimited data plan of 249 with sbi net banking, it got cancelled or i didn't get confirmation, so i tried with paytm and got my recharge. later i have seen i lost money from both the accounts for the same data plan. i did this on 20/2/17 evening. i don't know how to get the refund, i tried to mail idea customer care but i am not getting a satisfied replay...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — Worst service idea cellular

 rohitsbirajdar on Feb 22, 2017
Dear Sir/Madam,

W.r.t. above subject I have migrated my idea number 9422642001 from postpaid to prepaid.

I have followed the process of migration as per the guidelines of the idea executive working at
Idea store, Near old renapur naka, Latur, Maharashtra.

I paid my outstanding bill amount as well as the excess amount he asked for the processing days on the 13th Feb 2017.

He assured me that the conversion process will complete within 48 hrs.

After that I am continuously following up with idea customer service, but...
Complaint comments  Read comments [1]Complaint category Telecommunications

Idea Cellular — Unfair deduction of prepaid Balance worth 29 Rs.

 Abhaysheth on Feb 21, 2017
Idea deducted my Balance of 29 Rs. On the name of paid content named mydala. I haven't even browsed mydala website and even not downloaded their app. Idea is saying it is non refundable, but they are charging for content I haven't downloaded. That is wrong and unethical practice by a highly reputed company. My mobile no. Is 9712080386 with idea. I request them to refund my amount otherwise I will switch to another operator. I am not even aware of such deals, so why I would download it... Please take action on this matter as soon as possible.

Thank you

Msg received after...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — Offer provided by idea representative is not active in proper way that is given by idea representative.

 Kherwals on Feb 21, 2017
Dear sir

As per our telephonic discussion with your representative .
You give offer for me unlimited local and STD call .
But my balance is deducted in my main ACC.
And customer care executive do not give proper solution
I talk to three executives. But all executives give me different different statement for my complaint
I have proof in audio clip of all executives statement.

So I want my problem resolve as soon as.

Thanks
Surender
Mob:- +91 9991410090
Email :- Kherwals@gmail.com...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — CUG charges include in my bill from 1.9 years

 Mahesh_kumar0067 on Feb 21, 2017
Dear sir,
CUG charges include in my bill and no 9812914567. Cug charges include in my bill from 1 year and 9 months. I thought idea is a reposible company but after this issue everything is charged. I issued my connection from NIRMAL ENTERPRISES.I have 15 no in my farm and all numbers have cug. I don't know why cug is not free on this number . Please add cug and refund my money.
Mahesh kumar
9812975555...
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — Unable to open Mms

 Lawu on Feb 21, 2017
I have been received a mms .there is instruction that please go the the http;//www.ideacellular.com/webmms and then type UR username & password . but still i am searching where is it. i am dosent found above mentioned web site, instead of this http://115.69.159.205:8080/webgui/. when i was trying to log in there has been an error, showing login id or password is wrong. what to do.? this has been to much irritated....
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — Wrong assurance given

 mahadevchiru on Feb 21, 2017
Dear Sir / Madam

I recently got my airtel number ported to Idea. Number is 9611598140.

Though I was using Airtel number from past 5 years, I got my number ported to idea as i was assured unlimited STD and local calls for Rs.499 with 6 GB 3g internet. This was assured by your executive (mobile no.7090792974). I had told him that I am using 3G handset.

Now when I activated this, now your people are saying such plan is not there. This is absolute non sense and worst experience at the beginning only. During porting I was offered the same scheme with 6GB...
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — Block My Idea Prepaid Sim

 Dergpal Singh on Feb 20, 2017
Dear Sir/mam
BLOCK MY IDEA PREPAID SIM
Sir. My Mobile lost during my train journey.pl block my mobile no 9690472665. Pl intimate after block on my alternative no 9758800444. My mobile was dual Sim, Android and Samsung company. Thanks

Regards
Dergpal Singh
Sithaura Road, sithaura
Bareilly - 243001
Email id - dergpalsingh@gmail.com
Mob. No. 9758800444...
Complaint comments  Read comments Complaint category Mobile Handsets

Idea Cellular — Port in My number by giving wrong detail of plan

 anshul_09111986 on Feb 20, 2017
Hi my number was working in Airtle postpaid ( 8441884679) then in first week of Feb. 2017 i got a call from Idea Khushi communication delhi that port in to idea we will 11gb data & 1200 minutes calling on 299 postpaid plan .

After everything completed & when i go for activation then i came to know my plan is 499 with 3gb data.

Even i have recorded that call also. Now i am not geeting any response from them...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — Money transaction from Idea Money

 Nilesh Nakar on Feb 20, 2017
Sir,

Today at Afternoon at 12:16 i got call from 9984689792, they told me to convert redeem point to cash transaction and generated OTP to my mobile number. they have made 4 transaction of 4800/- each, the total transaction of Rupees 19200/- went to IDEA Money account as IDEA BILLDESK.

I Request to take action and revert my money back to my credit card account.

my mobile number:9924051186
Credit card: SBI Credit card
Account name: nilesh nakar...
Complaint comments  Read comments Complaint category Credit Cards

Idea Cellular — Invalid Disconnection

 vishalsales on Feb 20, 2017
I am writing to you in regards to the diconnection of outgoing and Internet services on my number 8087640630. My number is been diconnected since a week and I am being utterly inconvenienced with this and there is absolutely no fault of mine in this. This all started when one of your representatives called and asked to get on a better plan of unlimited national and local calls and 1GB data for 800 something and this plan was activated mid cycle due to which I incurred charges for data to the tune of Rs 900/- as the previous plan was then charged on a per day basis.

In my previous...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Idea Cellular — Threttening on unpaid bill

 Nithin Babu on Feb 20, 2017
I Nithin Babu M.N was an idea post paid customer( 9745108419) still December 15 2016. Due to call drops, low network coverage, and low internet speed I port out from idea. Now I'm a Bsnl Prepaid customer. I reported this issue several times to idea customer care. But they couldn't solve it. That's why I port out from idea.
At that time I settled my outstanding bill amount and asked the customer care that weather any more bill come or not, they told no, due to the reason of call drop you go, no bill will generate. After one month I received a e bill from idea of the month dec-jan of an amount...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — Internet not working even after charging huge amount of billing

 abhinav_vashist on Feb 19, 2017
I got a call from idea customer care and they told me that there is a new 4 g plan ultimate 499 and i will have 3gb 4 g data in it plus other facilities. I opted for it . But they did not tell me if 4 g network is unavailable then 2g/ 3g will be chargeable. I noticed my unbilled amount rose to 850. I called customer care they told that send STOP SMS TO 1925 and then your internet will work only if you have data pack activated for the same. I did it but now 4 g network is not coming anywhere and my internet is not working. It worked fine in Chandigarh but in jammu and now in delhi.. i do not have...
Complaint comments  Read comments Complaint category Internet Services

Idea Cellular — Unwanted Facebook alert

 Abhilash Sundaran on Feb 19, 2017
Hello,
My name is abhilash
My phone number is 8111835870
I have a complaint regarding unwanted Facebook notification. I have been receiving some other's Facebook notifications like some one like your post, some one sent a friend request and some one replied your post etc... in my number given above. Please do the favor to won't get above mentioned notifications.

Thanks
Abhilash...
Complaint comments  Read comments Complaint category Mobile Handsets

Idea Cellular — Post paid

 Ram Sah1984 on Feb 19, 2017
I was user of corporate post paid plan mob no 8546992999. Near about 20 concetion taken by company in corporate/cug plab as all the control was with our corporate head like std pkg intranet pkg etc I had left the company around 2 month ago and I am not using that mob no from last 2 month but foolish idea people is asking payment directly to me in place of company As all control is with corporate than why they are asking me. They are still using cug plan. Idea should understand cug/corprate conction means. So please Ask payment to corprate head only....
Complaint comments  Read comments Complaint category Utility Services

Idea Cellular — Never use it otherwise it will destroy your money

 Anuragforovers on Feb 19, 2017
Never use it otherwise it will destroy your money definitely India`s No. 1 Cheater fraud and manipulate customers, they earn lot of money from scams and playing with customer trust Increase unnecessary bills to 200% and than insist people for money. People will sue the company in supreme court. They distract people for using extra internet by their app. Through app you think I have much data for use, whenever you consume your data they will double charge in this digital age where other company gave free data. They also manipulate though their TV ads. Conclusion its worst in term of customer relationship....
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — Not disclosing the bill details as required and not setlling the bill

 vivekjain1977 on Feb 18, 2017
We are in corpaorate tie up with idea cellular in M.P, We received the bill which is not as per our plan, we are constantly follow it up with customer care, appellete authority but didn't find satisfactory reply regarding bill details, every time new person who don't know anything about the case call and ask just for payment and not providing the necessary bill details to resolve the issue.Due to which we have to disconmtinue the services which lead to lot of financial losses to our business as these number has been circulated to our customer....
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — I have my postpaid connection is discontinued but my security deposit is not refund 1 year refund is not come y

 yush on Feb 18, 2017
Dear sir, madam

My postpaid connection is disconnected but security deposit is not refund after 1 year refund is not come y and I have postpaid number then i have transfer to prepaid same number y my refund is not come

My number is 7720850888
Postpaid connection name is lachhman vadhdev kokal then transfer to prepaid connection name is piyush laxman kokal
Mail id kokalpiyush39@gmail.com...
Complaint comments  Read comments Complaint category Utility Services

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