Idea Cellular Customer Care
Idea Cellular Ltd.
Customer satisfaction rating: 49%
Submit a Complaint
11940
COMPLAINTS

Idea Cellular Customer Care

Idea Cellular Ltd.

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Address
Suman Tower, Plot No. 18, Sector 11
Gandhinagar
Gandhinagar District
Gujarat
India - 382011

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
757
down
373

Mobile:
Mobile:
+91 95 9400 4000  [Head Office]
up
553
down
287

Fax:
Fax:
+91 79 2323 2251  [Head Office]

Additional info
Andhra Pradesh: +91 98 4801 2345
Assam:
+91 36 1246 5437
+91 36 1246 5438
Bihar/Jharkhand: +91 97 0801 2345
Delhi NCR: +91 98 9101 2345
Gujarat: +91 98 2401 2345
Haryana: +91 98 1201 2345
Himachal Pradesh: +91 98 8201 2345
Jammu:
+91 90 8601 2345
Karnataka: +91 98 4401 2345
Kolkata, West Bangal: +91 90 8801 2345
Madhya Pradesh & Chattisgarh: +91 73 1403 1414
Mumbai: +91 97 0201 2345
Maharashtra & Goa (Except Mumbai):
+91 20 6641 2222
+91 98 2201 2345
North East:
+91 36 1246 5437
+91 36 1246 5438
Odisha: +91 90 9001 2345
Punjab:
+91 98 1401 2345
+91 98 1401 2347
Rajasthan: +91 98 8701 2345
Tamil Nadu (Chennai): +91 90 9201 2345
Uttar Pradesh East: +91 98 8901 2345
Uttar Pradesh West: +91 98 3701 2345
West Bengal (Except Kolkata): +91 90 9301 2345

View More Information...

Customer satisfaction rating
49%
Complaints
11940
Pending
3598
Resolved
4936
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Idea Cellular Complaints & Reviews

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Idea Cellular — I've recharged my mobile number it deducted money from my account but recharge is not done transaction id : 108524114056

 Maneesh Aitha on Feb 21, 2019
My transaction ID is :[protected]

I have recharged my mobile with 449 RS package it had shown payment was successful on the screen but it is not reflecting the same in my account

Amount got deducted but recharge is not completed

Name: Maneesh Aitha
Mobile number : [protected]
Payment mode : CCAvenue...
Complaint comments  Read comments Complaint category Telecommunications

Idea — sim quality & their misbehave

 Sushil1203 on Feb 20, 2019
My idea sim suddenly stopped, lost it's signals. I went to idea store in amritsar r s tower, hall bazar. The manager there talked to me rude & asked me to come before 6 pm. I asked that i can't come before 6 pm tell me the alternate he replied it's your problem you see. I asked him that do you care your customer or not. He clearly said they don't have the value of customer. I think they really don't need a customer. I must appreciate the way of dealing of airtel & jio.
Dear idea it happened to me last day.
Your unvaluable customer.
+91-[protected]...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Idea Cellular — promo offer activation fraud

 Padmaja Gandhi on Feb 20, 2019
I received a message from iz-idea saying, your request for promo offer activation for mob. No.[…………..] has been successfully processed through communication id c1-[…….]; i had not authorized such a service activation. Kindly register my complain against idea as i have seen here that this malpractice has been happening with a lot of other folks too and kept unattended many times on complaint with idea. When i called them today again they say nirvana plan automatically happens and i have to pay 299 monthly now. This is frustrating. I have decided to change the service provider. Worst still...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — harassment by company

 abhi246999 on Feb 20, 2019
Calling agents use on customers... Fyi.. Your agents call up my entire family and friends circle spreading false information.. Saying that everyone are witness in a case and shall be liable for legal case and on other instance an agent of yours says that i have done a fraud in a company... On other instance she says that they are tracking us... And today all of a sudden ur agent calls all my friends nd family and uses foul language trust me really foul... This is not acceptable.. There can be heart patients or sensitive people.. And all of a sudden if ur agent calls them up and says that they have...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Idea Cellular — recharge not done, balance deducted.

 Ankit1393 on Feb 20, 2019
My idea mobile #:[[protected]]. I made a recharge of 398 on 18 feb 2019 8:36 am through idea app. Money deducted from my account but recharge balance not credited into my mobile yet. It has been more than 48 hrs. When i asked customer care executive he told me to wait for 7-8 days. I dont get it why do i wait for 7 days when money is already deducted. I can not make calls. Should i stop all my important works for 7 days? Why do i suffer when there is a problem from idea side. I need it to be sorted out as soon as possible. Very poor services by idea cellular. Highly dissatisfied.

Attachment:...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Idea Cellular — some of your representative calling me

 Vinnyrjk on Feb 20, 2019
This to inform idea cellular. That one lady keeps calling, saying she is representative of idea cellular and some other guy whom i don't know had defaulted his post paid payments, as called me from that defaulted payment mobile number. So now i must pay his bills because my number is in his call list or else she will send a squad and do un thinkable and also she is tracing my airtel number. And she claims if money is not paid for somebody else bill my family won't be safe. Please do as need. By the way i never in my while life used idea cellular network. Her mobile number is +[protected]. My...
Complaint comments  Read comments [3]Complaint category Unsolicited Phone Calls

Idea Cellular — detect in rs.24 in my vault

 Abhiraj Computer on Feb 20, 2019
Sir,
मेरे mobile valut में date 25.1.19 को 43 रुपये का बैलेंस था, जिसकी outgoing की validity भी 24.1.19 थी, किन्तु idea कंपनी ने date 27.1.19 को अपने आप ही 24 रुपये मेरे valut से काटकर 1month के लिए outgoing का recharge कर दिया। इस 24 रुपये की कटौती के लिए idea के custumar care से बात करने पर, उन्होंने नियम बताया कि...
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — customer care services

 Swap000001 on Feb 20, 2019
I am receiving class 0 message about carrier info and data notification every half an hour. I contacted customer care 12345 and 198. They told me to send message as stop to 593350. I also tried *121*46# and *121*4*1# to stop the class 0 message, as per customer care's suggestion. Instead of stopping, now the frequency of class 0 message on my card is increased. This is extremely disgusting. I tried customer care, now they aren't picking up the calls. I have recorded call where how the idea general information misguides you from not receiving call to falsely activating a service you are not at all...
Complaint comments  Read comments Complaint category Other

Idea Cellular — number one fraud company

 empty heart on Feb 19, 2019
Since 22 january, i am complaining about of data balance diducton. But this company is not returned my data balance yet. I already proof the balance diducton, but nothing is happening. Before bill generation, they told me we are unable to do anything before bill generation. But after bill generation, they told me only... We working on it, please be assured... But, if i am not pay their bill on time then they are ready to collect late fees. This is too much from idea.....
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — network problem in my area 444201 no 2g network available since 7 days

 srahate2 on Feb 19, 2019
From last 7 days i am facing an network problem for idea in my area your tower is not providing even 2 g network.in my area idea 3g has launched but last last 5 - 6 days no 2g network is available the tower is fully dead & from last 2 days when electricity is break down then idea tower is fully dead idea tower didn't have backup then pls tell us clearly to left idea service i have 3 postpaid connections for idea if you didn't care custmers then why we are staying in idea. If we didn't pay bill on time then you hold my services so pls tell me now what can i do. Can i go to consumer forum...? Can...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — no signal and always emergency calls

 JATHIN KUMAR REDDY YATTAPU on Feb 19, 2019
I called customer care he asked what's the problem. I said no network showing nil. After long conversion he said 'change mobile not ur sim'. Ok i thought my mobile is problem so i changed mobile. Now also no network saying emergency calls only.
The operator was very unpolite that saying change mobile it's not ur problems its ur said by him. It is not correct way to respond to a quires. So bad of him. My mobile number is [protected]...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — regarding low speed data and idea power notification

 Jahanvi Rajput on Feb 18, 2019
Firstly i upgraded my sim to 4g but do not get any responce from company so i can have 4g services. Even though speed of 3g net is too slow in roaming also. Some time net do not connect through out the day even network is available. I getting again and again idea power notification which is so annoying for me. So please solve my problems as soon as possible....
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Idea Cellular — sim is not working and took money from me

 Prince@1995 on Feb 18, 2019
I bought a new idea sim 2 days back and they took money from me and my sim is still not working and at that time they said sim will work in 6 hours and now 60 hours has been passed.
Still there is not solution and when i called idea customer support even they are not helping me. Please help me with the same.
I request you to please activate my sim i paid rs 495. They said me to call at 59090.

But there is no network in my sim how can i make that call and activate that sim....
Complaint comments  Read comments [3]Complaint category Telecommunications

Idea Cellular — change my corporate arp plan without my consent

 jmdjagmohan on Feb 18, 2019
This is further to my previous grievance registered vide ref. No. Darpg/e/2018/16636 which was closed at your end. Further i would like to state you that i have visited the consumer court to lodge a legal case agst. Said service provider, but due to my private job i am unable to take leaves to present before honble court. As i have already mentioned in my last grievance my service provider forcefully changed my corporate arp plan without my consent. Now i have come to know from one of my colleague (Who is also having same plan) that it is true that the said arp plan has been taken off from market...
Complaint comments  Read comments [5]Complaint category Mobile Service Providers

Idea Cellular — refund against communication id : c1-120529966938 not received

 PradnyaBakshi on Feb 18, 2019
Dear sir / madam,

My mobile no. Is [protected].

On 11th dec 2018, i have raised one complaint cum request for refund of rs. 23, 408 payment which i did while paying the idea mobile bill. Communication id : c[protected]

Its almost, 2 months... I have not received the refund.

I have also visited idea shop at "harmony house", bhandarkar road twice. Still there is not a single call of mentioning the status of my cheque.

Request you to please do the needful and make arrangements such that i can get my cheque in next 2-3 days....
Complaint comments  Read comments Complaint category Electronics & Appliances

Idea Cellular — offer activation message without my consent

 Rudrapratap Pandey on Feb 18, 2019
Today 18/02/2019 noon i received a message from iz-idea saying, your request for promo offer activation for mob. No. [protected] has been successfully processed through communication id c[protected]; i had not authorized such a service activation. Kindly register my complain against idea as i have seen here that this malpractice has been happening with a lot of other folks too and kept unattended many times on complaint with idea....
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Idea Cellular — idea is not closing the number

 Riti04 on Feb 18, 2019
Idea guys are not closing the number [protected] instead of many follow ups and increasing the bill every month.in december all the dues were cleared and we have asked to close the no as we are not using it anymore. But idea guys are not doing it anymore and when trying to contact them they are not giving any response. This is causing mental harassment and trouble in day to day life. Please have a look into this. If needed please contact me [protected]....
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — auto charges from 51998

 Mihir P on Feb 18, 2019
I am receiving sms from 51998 idea cellular "customer, you have been charged rs. 5.00 and your current balance is 42.86."

Till today 4-5 times they deducted inr.5.0 for marketing advertising.

Please stop this nonsense immediately and payment all deducted amount till today....
Complaint comments  Read comments Complaint category Unauthorized charges

Idea Cellular — mobile - charging on international roaming due to mistake of idea staff

 Siddiq Gandhi on Feb 17, 2019
We used services in the uae on the information of an idea staff member that my request to activate the roaming pack was accepted and active.
However, for whatever reason, the roaming pack was not activated and i have been charged a base roaming fee of approx rs. 17, 000/-.
I repeatedly asked the idea staff member whether my service was active and was informed that it was.
The idea staff member even unbarred my phone number assuring me this would get resolved....
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — I wants to convert the idea postpaid into prepaid because I get very less data

 harshbansal5678@gmail.com on Feb 17, 2019
I wants to convert the idea postpaid into prepaid because i get very less data....
Complaint comments  Read comments Complaint category Business & Finances

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