Idea Cellular Customer Care
Idea Cellular Ltd.
Customer satisfaction rating: 48%
Submit a Complaint
11671
COMPLAINTS

Idea Cellular Customer Care

Idea Cellular Ltd.

TwitterFacebookLinkedInGoogle+Youtube
Address
Suman Tower, Plot No. 18, Sector 11
Gandhinagar
Gandhinagar District
Gujarat
India - 382011

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
729
down
359

Mobile:
Mobile:
+91 95 9400 4000  [Head Office]
up
528
down
277

Fax:
Fax:
+91 79 2323 2251  [Head Office]

Additional info
Andhra Pradesh: +91 98 4801 2345
Assam:
+91 36 1246 5437
+91 36 1246 5438
Bihar/Jharkhand: +91 97 0801 2345
Delhi NCR: +91 98 9101 2345
Gujarat: +91 98 2401 2345
Haryana: +91 98 1201 2345
Himachal Pradesh: +91 98 8201 2345
Jammu:
+91 90 8601 2345
Karnataka: +91 98 4401 2345
Kolkata, West Bangal: +91 90 8801 2345
Madhya Pradesh & Chattisgarh: +91 73 1403 1414
Mumbai: +91 97 0201 2345
Maharashtra & Goa (Except Mumbai):
+91 20 6641 2222
+91 98 2201 2345
North East:
+91 36 1246 5437
+91 36 1246 5438
Odisha: +91 90 9001 2345
Punjab:
+91 98 1401 2345
+91 98 1401 2347
Rajasthan: +91 98 8701 2345
Tamil Nadu (Chennai): +91 90 9201 2345
Uttar Pradesh East: +91 98 8901 2345
Uttar Pradesh West: +91 98 3701 2345
West Bengal (Except Kolkata): +91 90 9301 2345

View More Information...

Customer satisfaction rating
48%
Complaints
11671
Pending
3580
Resolved
4671
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Idea Cellular related photos (1468)

Idea Cellular Complaints & Reviews

Sort by:

Idea Cellular — internet service in your location

 Vineesh29 on Dec 15, 2018
My mobile connection is in with idea, In my location ie. kattachira, pallical PO there was internet service of above mentioned company is very poor. i was complained in there office but there was no action by them.
i am recharge my no with huge amount and ther was wastage of my money so you may please instruct them to do needful against this issue...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — incoming outgoing stopped

 swadhin5 on Dec 15, 2018
Respected Sir

My Self Swadhin I'm a user of Idea & Airtel Circular .When i purchased the sim they said itslifetime tome validity.
Now they are stopping the incoming and outgoing. Even though i have balance.
Unhealthy business tactics by Idea.
Please stop this harrasment. If i have balance why they are stopping my services.
What is the procedure to file a complaint in consumer court ?...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — prepaid convert

 nitin.sharma81 on Dec 14, 2018
Dear sir/madam
I am using your idea services from last so many years as i have a postpaid number is [protected] but now i am not in need of postpaid number. But whenever i communicating with your idea office in karnal named, sunrise communication they always ignored me and not giving any satisfactory answer. You are requested to please convert my number to prepaid as I am not able to pay bills and facing so much problem. If you also not going to help me i am compelled to knock the door of court.
Thanks & Regards
Nitin Mohan Sharma
[protected]
Karnal(132001)
Haryana...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — wrongful balance deduction by vas activation without consumer consent

 Samk1990 on Dec 14, 2018
My idea mobile number is [protected]. On 13/12/2018 at 7:14pm, an amount of Rs. 8 was deducted from my idea balance for an unknown VAS activation. I hadnt requested that VAS Activation and no consent was taken from me. When I called 198 to register a complaint, I was told all customer care operatives are busy.
As per TRAI guidelines mobile companies are not allowed to deduct any balance for VAS Activation without consumer consent. I want refund of Rs. 8 asap....
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — unable to receive text messages since sim change

 AmolPophale on Dec 13, 2018
Date: 12-Dec-2018

I have replaced my prepaid old SIM with 4G SIM in idea store and since then I am not receiving any text messages from any provider including OTPs. I can send messages but not receiving messages. There is no problem with calls. I called idea customer care and they asked me to restart phone. I did all basic troubleshooting like restarting phone, removing and adding SIM, putting SIM in another phone and nothing seems to be working. There is no issue with phone setting or message center number setting. I am really frustrated with this problem as I am unable to many things...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea — rude customer service

 Naaz Joshi on Dec 13, 2018
Hi i am naaz joshi
I am miss world diversity 2018. I go to stay at mom's home in vishwas nagar delhi where in my room there are zero networks of airtel. Mom suggested to buy an idea sim for here. I went to the store in geeta colony delhi to buy the sim. The moment it got activated there were no networks
I have not made a single call or sms because of no network
It's been 3 to 4 months and company has generated bill of 827 rupees
Now constantly harassing me by sending guns and mavallis to my place for giving their 827 rupees. Well i m not gonna pay them single penny...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Idea Cellular — idea cellular money deducted from sbi bank but recharge not done

 Shiva Basani on Dec 12, 2018
I have done recharge through my idea app it gives the payment option as net banking I have selected the option of SBI net banking done the payment still recharge has done, after that 2hrs later u called to customer care executive he said that it is bank you will money back with in 7days why tell me reason
My mobile: [protected]
Full name:Basani Shiva
First time Money deducted not done recharge
Second time again I recharged but recharge done...
Complaint comments  Read comments Complaint category Banks

Idea Cellular — internet problem not solved by the company

 Vasant Mowade on Dec 12, 2018
I have idea cellular 4g sim with 4g mobile and i recharge idear 4g plan but last 10 to 15 days internet not run properly with high speed and network range change. I complaint against this in idea cellular service centre 4 - 5 times but my problem is not solved. My mobile internet speed given by the company is 1-4kb/s. Service executive not solve my problem....
Complaint comments  Read comments Complaint category Internet Services

Idea Cellular — idea - my sim deactivated without reason and they refuse to reissue same no. sim to me

 SANJAY DELU on Dec 11, 2018
Sir,
The outgoing service of my mob no [protected]., idea, delhi has been suspended by trai for last 7 days. I went to idea centre they told me that your number is blocked bt trai itself. For your knowledge i have not made any detrimental call and messages to anyone. Kindly reactivate my number sa as to avoid undue hardship on me. I request you to activate my number calls at earliest. Aleternate number. [protected]

Name : sanjay...
Complaint comments  Read comments [3]Complaint category Telecommunications

Idea Cellular — monthly recharge

 Maheboob Khan Chishty on Dec 11, 2018
Dear sir /madam mera name maheboob khan mustafa khan hai main ek divyang hoon main idea ka sim use karta hoon idea company wale kehte hain ki aapko monthly rs.35 ka recharge karna padega nahi to aapki incoming outgoing calls band hojaygi main zyada recharge nahi karta kyou ki main zyada kisi se baat nahi karta aur na nahi mujhe internet use karne mein interest hai bas maine jobhi divyang keliye koi bhi scheme nikli hai usme maine ye number diya hai! Jaise aadhar enrolment karte time divyang certificate bana te time divyang smart card divyang railway pass divyang st pass sanjay gandhi niradhar yojana...
Complaint comments  Read comments [1]Complaint category Telecommunications

Idea Cellular — outgoing validity is expired

 sameer rasal on Dec 11, 2018
I cant get incoming or outgoing cl on my no as its outgoing validity is expired now what can i do???
I have an idea sim and im from maharastra and the sim validity got expired.. I have activated the sim.. But the simvalidity expired. How can i get the same number back and how can i activate since i paid an huge amount and bought the sim and it got expired so i wanted to how can i get the sim pack?

Please tell me how much should i recharge to get validity

My no is [protected]...
Complaint comments  Read comments Complaint category Telecommunications

Idea — recharge coupon

 Anil sunitha on Dec 11, 2018
Sir,
I am a bonafide idea customer since 2002. Yesterday i bought an idea recharge card for rupees 35 but when i scratched it unfortunately, i have lost the digits in the card. Therefore i couldn't recharge my connection.in view of the above it is humbly requested to send my voucher number to my email id - sunithaanil1997@yahoo.com to enable me to recharge my connection. It is requested to sympathetically consider this request please.

Sl no. [protected]

Thanking you,
Sir...
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Idea Cellular — no response from company side

 Suraksha yadav on Dec 10, 2018
Sir/Mam Since 15 days I m tried lot of times Idea customer care no 198/12345 regarding problem in my idea no .. bt every time I m nt able to contact with them bcz system called our customer care executive is bsy on another cal every time whenever I tried to contact them they repeat same thing I m unable to negotiate with them kindly notice to my problem...
Complaint comments  Read comments [1]Complaint category Telecommunications

Idea — actual benefit not received on 9883670861

 alamhussen on Dec 10, 2018
Respected Sir/Madam,

I Mr. ALAM NUSSEN an user of Idea mobile number +91 [protected], are very dissatisfied/disappointed by company’s cheating behavior, because on 07 Dec 2018, there are a special offer for my number that is Recharge with Rs. 35.00 and get (Unlimited Local STD+Roaming Calls 1.4GB/D 4G/3G Data+National SMS/Day for 84Days.T&C Apply.), but when I recharged it, I have got Rs. 26.00 in main balance and 100 MB Data for 28 Days only.

Please find the attachment of screen short of Idea websites where the offer is showing till now.

Please look...
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — not sent message

 Yash Patel 6191 on Dec 10, 2018
Also i have been getting this problem in idea couldn't send any text messages to other please resolve this and and also resolve your customer care service its very vert poor quality change it otherwise we can change our service.
When i called your customer service executive he said me he will send me a message that show you info about it and solve my problem but he send me a message showing how to send a message. He think im # that i don't know how to send message what's your problem we pay our money to get good service otherwise we have another mobile service providers who...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Idea Cellular — cheater lie fraud services

 AMIT500 on Dec 9, 2018
Pradnya sameer sumeet saddam pooja gauri pradnya all are greedy hungry beggars   if U have little bit shame and self respect and respect for your parents and customers then recharge my numbers from your side otherwise loose your bloody nonsense business as you have very poor mentality to disturb the customers. Really shame on you people for looting the customers. Its better for you people to recharge my numbers from your side or take one big huge katora and sit on the roads then U will get lot of money....
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — recharge done for twice

 Siriki Ganesh on Dec 9, 2018
I have first recharged my idea prepaid no.-[[protected]] with 199 for 2g unlimited data pack dated - 09.12.18, order no.-[ap[protected]) and [ap[protected]) got deducted from my past account (Hdfc) but i didn't get a confirmation that the recharge has been successfully done and page was not getting loaded. I waited for some time then i tried again doing same recharge and it got successfully recharged and i got confirmation also for the same, after few second the first recharge has also got confirmed. Now my concern is that both the recharge are for same data pack. Please if you could refund...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Idea Cellular — tele-verification of sim when in roaming

 Satish Bhatti on Dec 8, 2018
Sir, my mobile no. Is [protected], i had requested for mnp to transfer my network operator from airtel (Gujrat) to idea (Gujrat). Right now i am in idea haryana (Roaming circle) so i can't access the televerification no 59059. Please give me the suggestions so i can verify my number, and my number will activate. My alternate no is [protected] ([protected] is also active for incoming). Thank you....
Complaint comments  Read comments [1]Complaint category Telecommunications

Idea Cellular — sending msg to unknown no and deduct from balance

 MSantosh Soni on Dec 8, 2018
2 days before i bought a new sim, next day the balance decreased from 26 rs to 4 rs, but when i checked outox there was no msg, then i checked my deduction history and it showed 3 msg send to the which neither exist nor saved in my contact book,
2nd it showed 2 deduction of 10, 10 rs for downloading content which is not in my cell anywhere and the cell has no net facility
[protected]...
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Idea Cellular — incorrect recharge plans and misbehaved customer care executive

 Pooja Mengaji on Dec 8, 2018
This complaint is against Idea company who has stopped the outgoing service for my contact number. Despite adding a recharge of Rs. 1000, it is not allowing outgoing calls and giving a message to recharge as outgoing validity has been expired. To confirm the same I had called the Mumbai idea number [protected] twice on which the customer care executive misbehaved with me saying that I am not listening to him. As per the executive, we had to not recharge with 1000 and rather buy a recharge of Rs. 35 so that outgoing could start. On asking why is the same not updated on the recharge apps and on the...
Complaint comments  Read comments [5]Complaint category Telecommunications

Recently Discussed

(1 minutes ago)
Data Industries Corporation
about payment
(2 minutes ago)
Standard Chartered Bank
Wrong charges
(5 minutes ago)
Oyo Rooms
room was not available at the venue when I had confirmed booking
(8 minutes ago)
BookMyShow
problem in refund of my money
(14 minutes ago)
Derby Communications
I'm complaining about refunds my amount

Featured Complaints