Idea Cellular Customer Care
Idea Cellular Ltd.
Customer satisfaction rating: 41%
Submit a Complaint
12961
COMPLAINTS

Idea Cellular Customer Care

Idea Cellular Ltd.

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Address
Suman Tower, Plot No. 18, Sector 11
Gandhinagar
Gandhinagar District
Gujarat
India - 382011

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
655
down
334

Mobile:
Mobile:
+91 95 9400 4000  [Head Office]
up
480
down
247

Fax:
Fax:
+91 79 2323 2251  [Head Office]

Additional info
Andhra Pradesh: +91 98 4801 2345
Assam:
+91 36 1246 5437
+91 36 1246 5438
Bihar/Jharkhand: +91 97 0801 2345
Delhi NCR: +91 98 9101 2345
Gujarat: +91 98 2401 2345
Haryana: +91 98 1201 2345
Himachal Pradesh: +91 98 8201 2345
Jammu:
+91 90 8601 2345
Karnataka: +91 98 4401 2345
Kolkata, West Bangal: +91 90 8801 2345
Madhya Pradesh & Chattisgarh: +91 73 1403 1414
Mumbai: +91 97 0201 2345
Maharashtra & Goa (Except Mumbai):
+91 20 6641 2222
+91 98 2201 2345
North East:
+91 36 1246 5437
+91 36 1246 5438
Odisha: +91 90 9001 2345
Punjab:
+91 98 1401 2345
+91 98 1401 2347
Rajasthan: +91 98 8701 2345
Tamil Nadu (Chennai): +91 90 9201 2345
Uttar Pradesh East: +91 98 8901 2345
Uttar Pradesh West: +91 98 3701 2345
West Bengal (Except Kolkata): +91 90 9301 2345

View More Information...

Customer satisfaction rating
41%
Complaints
12961
Pending
4536
Resolved
4171
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

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Idea Cellular Complaints & Reviews

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Idea Cellular — non delivery of 4g sim

 Ideauser_14 on Jun 23, 2018
[Resolved] Idea Cellular — Non delivery of 4g sim

 

1 Review

Ip

 Ipsita Money on Jul 29, 2016

Submit a Complaint

Hello Sir. On june 20 i have requested for 4g sim upgrade. My request id was[protected]. I got a message that said I'll get my sim within 22 hours... But it's days.. I haven't got any. Tell me what to do and whom to contact or where to contact to upgrade to 4g and give me one. Hoping you'll solve my problem as soon as possible. Thank you....
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — poor quality customer care

 sujithgnair2002 on Jun 23, 2018
I called idea customer care (198) for making a clarification on my bill, which shows a rectification amount which is paid by cheque and cleared from my bank three months back. They are dealing like some beggar asking for money. They says we cannot give more information, it may be cheque bouncing, you have to go to the idea centre where you given the cheque and collect the information. What we can say we said now you do anything if you want to solve your issue. You must pay the amount at any cost so go and pay. these was their words and attitude was like I am begging them to allow me to continue...
Complaint comments  Read comments Complaint category Health & Beauty

Idea Cellular — abuse my idea customer care executive ribik sapkal and call disconnected by saying do what you want to do

 N. L on Jun 22, 2018
I contacted [protected] by my no. [protected] at 21:23 on 20/06/2018 & the call was disconnected by saying do whatever you want to do I WONT HELP YOU with abuses hurled by MR RIBIK SAPKAL in languages I cannot write here and was told my call won’t be recorded for proof of abuse and I was threatened . Please let me know if I get justice by Idea or the law ?...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — wrong recharge reversal not done

 Devanshi16 on Jun 22, 2018
I made a recharge of ₹1000 from my Paytm account to a number but due to a difference in 1 digit of the number, the transaction took place to a wrong number. I searched in Quora and the answer showed it is possible to get the money back. But when I contacted the the idea company customer care immediately refused to do anything. How can I get my money back?...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — idea bill amount

 Pranjal Khedkar on Jun 22, 2018
I have ported my numberfrom idea to vodafone. Started the porting process on 21st, which is when my bill gets generated. My number got ported in a week. But idea has sent me a bill of rs. 713. I told idea consumer care to lower the bill. But to no avail. Idea had sent me a notice as following. What should be done? -

Notice. No.:- lok/july/idea/44593...
Complaint comments  Read comments [1]Complaint category Telecommunications

Idea Cellular — regarding app and inappropriate behaviour of customer care

 Golden Rumal on Jun 22, 2018
I'm manpreet singh from ambala and today (22june 2018) at around 1:40pm, by using idea app recharged rs.499 through paytm and money deducted from paytm and didn't received any confirmation.. So i called at 1:50 pmby the no. [protected] to customer care she pick the call i dnt knw her name and she just said wait for 30 min. But i concern about idea app so told her to that i want to your senior and again a lady answered after some time and again said the same thing and while i'm telling about app she shouting on me and dined to give me her details.. No employee id no address no location.. Arti her...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — prorated overage charges charged by idea cellular

 punitsatija97 on Jun 22, 2018
I requested to idea cellular to port my mobile number to vodafone. They ported me with vodafone on dt. 10.05.2018 on 11:59. My connection with idea cellular got disconnected and my bill generated on 23.05.2018 and the bill is showing prorated overage charges of rupees 402. That was activated on 11.05.2018 on 12.06 am i am saying that when i was disconnected with idea cellular on 10.05.2018 at 11:59pm then how they activate prorated overage charges on 11.05.2018 at 12:06 am...
Complaint comments  Read comments [3]Complaint category Internet Services

Idea Cellular — pathetic internet speed

 ashah808 on Jun 21, 2018
Hello, i m your one of valuable costumer of your idea company since last 12 years, i havent changed my number even jio came in to existence, i m sorry to say but today internet speed have became pathetic, i dont know what u r selling in the name of 3g,. I m afraid now forcefully i will be changing the company, as airtel wale bolete hai "pehle sab try karo phir choose karo"......
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — payment refund

 Yogimukesh on Jun 21, 2018
Helle dear,
Im using idea postpaid [protected]. But port out vodafone.
Im advance bill pay idea cellular company, 1 dec my advance bill
772.87+204.60 data wrong charge +gst, im using unlimited plan
Attached the last bill copy, idea cellulr pls refund my advance bill
Aprox -1000/-...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — recharge done on wrong number

 Mayankpuri96 on Jun 21, 2018
I just recharged for a wrong no. Thru my paytm paytm show a msg to complain and get the recharge reversed.
They refused to do so when i called. Wrong no. : [protected]
Correct no. [protected]

Oprator reference no: pb[protected]

Date and time of transaction : 21/06/2018
Recharge amount: 398
Thru paytm...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — prepaid sim connection

 mehar s on Jun 20, 2018
I was using idea prepaid my mobile number was [protected]. I went to pune and didn't use this number for a month and number churned out.
And when i went to idea showroom they i will get my sim in postpaid and after 6 months usage can go to prepaid.

What kind of service is this without noticing me how can you churn out my number
What the use of taking address details while giving connection you could have send a mail notification to my address.

Now i will not pay any amount i want my number in prepaid only.

If not possible i will shift all...
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — sim card isn't working

 Dlina on Jun 20, 2018
Dear sir,

My idea cellular sim card isn't working and not showing any network for last 3 days.
I tried to solve the problem by restarting the phone, reinserting the sim, changing the phone.I couldn't contact with customer care from this number.

It is getting very discouraging for me, i don't see any options available to solve this issue.I can be contacted on debosarkarlina@gmail.com

Regards
Debolina sarkar...
Complaint comments  Read comments [1]Complaint category Education

Idea Cellular — totally unprofessional.

 sarthak1000b on Jun 20, 2018
Idea cellular (Aditya birla group) is out there now to levy charges using unethical means and least bothered about clients loyalty. I think since they have lost out to jio due to their customer friendly packs, they are using all kinds of unethical means. (Cheating on clients) that too who have been associated since past several years with multiple nos. Last month i was billed 800 rs stating i have used internet. After much deliberation they said the data pack was on hence i was charged whereas i never opted for the data plan. Post which they said they shall give 300 rs discount and i have to pay...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — hello

 Tamalcha on Jun 19, 2018
I have no [protected] which is continuing more than 10 years or more, but surprisingly i am getting call from different bank & finance company regarding loans &credit card.
It's make me annoyed sometime due to odd time or in busy moment calls are coming though i never disclose my no to them, similarly today just now i received a call form some bank no is [protected] regarding credit card but how they are reaching my no? Even my adhaar document is with you is my privacy disclosing from you company any how you are keeping all the document safely not disclosing to someone.

Kindly...
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — very poor network and pathetic service

 Lokesh Kundara on Jun 19, 2018
Dear team,

I would like to inform you that i took the post paid connection 2 month ago to take a good service of by idea network but it's not a dirty service like internet connection and voice breaking at my home and my office address anyone many times i have called to customer care but i have not been provide resolution yet i don't want poor service like idea and also disappointed with your customer care team please provide me resolution as soon as possible other wise disconnect my connection. 🙁

Thanks
Lokesh kundara
[protected]...
Complaint comments  Read comments Complaint category Internet Services

Idea Cellular — idea post already paid mentally harassing idea company already paid

 Krpk887 on Jun 19, 2018
I have paid my post paid amount of my idea number [protected]. Last 6 month ago only. But now i am recev "paid your post paid amount" message from idea. And this is the payment issue. Please check it once. And lok adlat has been blaming mentally presuring me kindly help me above officers and idea company pressure paid again payment it's bad issue...
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — postpaid to prepaid conversion not allowing for different circle

 jackrose@143 on Jun 19, 2018
Hi,

Postpaid connection started in 30/11/2017 mumbai circle

1) requested for postpaid to prepaid conversion on 18/jan/2018, denied stating need to complete 120 days, which was not informed while porting from reliance to idea (Lier idea cellular)

2) converted to 199 combo plan with 100/- discount offer for 5 months from dec.,
Can't you initally tell user about the lower packs available unless user is frustated and threat to disconnect the cards

3) i am shifted to pune for job and completed 120 days of postpaid connection and now again...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Idea Cellular — inr 3.00 deducted without using any value added services

 apurvdoshi on Jun 18, 2018
I got 2 consecutive SMS from 51998. One regarding some Television Series info and one about deduction of INR 3.00

I talked with customer care and did not get proper reply. They continue to speak that I consumed Valued added services. However I did not use any.

They are saying that I have dialled one USSD code and hence it get deducted which is wrong. Also they charged my complain code for INR 3.50. They are bound to give answers and can not cut charges for same. Also in between, my call was put on hold for multiple times for which they can not ask for money....
Complaint comments  Read comments Complaint category Unauthorized charges

Idea Cellular — wrong number recharged

 Atir Umar on Jun 18, 2018
I have accidentally recharged a wrong number ([protected]) of ([protected]) on 16-jan-2018 from paytm prepaid recharge service.

I am looking forward to receive a help regarding refund on this transaction as i already recharge on the correct number.

Refrence no: hr[protected]
I have attached the screenshot of the recharge details and provided the reference number as given by your operator.

Atir umar
Ph. [protected]...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Idea Cellular — unable to connect with idea and other service provider numbers

 @tul1 on Jun 16, 2018
Hello sir,

I was trying to connect with my family members idea no. Through my airtel no. [protected] but unable to connect. That call was unfortunately connected to some one else not even one time (Tried more than 2 hrs.). I was wondering it just a network issue/call switch or some thing else. It was observed that many time on my no. Not only for idea but other service providers. Some times i fill some one tap/record my calls. I think it should be seriously checked by the idea provider why this is happing.

Sir please suggest me can i do the police complaint against...
Complaint comments  Read comments [1]Complaint category Telecommunications

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