Idea Cellular Customer Care
Idea Cellular Ltd.
Customer satisfaction rating: 32%
Submit a Complaint
11326
COMPLAINTS

Idea Cellular Customer Care

Idea Cellular Ltd.

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Address
Suman Tower, Plot No. 18, Sector 11
Gandhinagar
Gandhinagar District
Gujarat
India - 382011

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
473
down
255

Mobile:
Mobile:
+91 95 9400 4000
[Head Office]
up
347
down
191

Fax:
Fax:
+91 79 2323 2251
[Head Office]

Additional info
Andhra Pradesh: +91 98 4801 2345
Assam:
+91 36 1246 5437
+91 36 1246 5438
Bihar/Jharkhand: +91 97 0801 2345
Delhi NCR: +91 98 9101 2345
Gujarat: +91 98 2401 2345
Haryana: +91 98 1201 2345
Himachal Pradesh: +91 98 8201 2345
Jammu:
+91 90 8601 2345
Karnataka: +91 98 4401 2345
Kolkata, West Bangal: +91 90 8801 2345
Madhya Pradesh & Chattisgarh: +91 73 1403 1414
Mumbai: +91 97 0201 2345
Maharashtra & Goa (Except Mumbai):
+91 20 6641 2222
+91 98 2201 2345
North East:
+91 36 1246 5437
+91 36 1246 5438
Odisha: +91 90 9001 2345
Punjab:
+91 98 1401 2345
+91 98 1401 2347
Rajasthan: +91 98 8701 2345
Tamil Nadu (Chennai): +91 90 9201 2345
Uttar Pradesh East: +91 98 8901 2345
Uttar Pradesh West: +91 98 3701 2345
West Bengal (Except Kolkata): +91 90 9301 2345

View More Information...

Customer satisfaction rating
32%
Complaints
11326
Pending
4705
Resolved
2465
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So far so good - The company responded to our notifications and is working on resolving complaints.

Idea Cellular related photos (1261)

Idea Cellular Complaints & Reviews

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Idea Cellular — balance deduction of 8937903989

 Dastaan on Sep 23, 2017
My name is Vaseem Ali, brand loyal customer of Idea Cellular co. using the Idea services for last 10-12 years. Yesterday Rs. 50.00/- has been deducted from my Account. I never facing this issue earlier before like this.

I want my money back into my Account ASAP. Please help me to resolve this case at the earliest.

Regards,
Name- Vaseem
cell# 8937903989...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — after recharging, no service as per promo offer.

 konnur_shridhar on Sep 22, 2017
I am Shridhar K. Konnur, Subscriber of Idea Mob. No. 9892594242, Had recharged Rs.194/- on dtd. 10.09.2017 after receiving the SMS promo offer for Unlimited Loc/STD calls & internet 1 GB data for 28 days. But they are stopped the service within a week. After contacting customer care, they said that there is no such offer in your idea number.But still we receiving same promo offers even after. We have sent the request mail along with screen shot of SMS's containing offers to them.
Now they are not ready to continue the stated service for 28 days as per their promo offer....
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — unnecessary activation of services and balance deduction

 Archana Mathas on Sep 22, 2017
This really ridiculous, when ever I'm recharging you guyz are deducting ma whole balance within seconds by activating unnecessary services activation. I had tried calling so called customer care no several times but every time its response is like this no. does not exist. really sucks such a bad service. I had faced this problem from last 2-3 months. whenever I tried to reach the customer care they just gives unsatisfactory replies....
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — rs.100/- cut for some nazara app

 Ranjith Kumar Prabhu on Sep 22, 2017
My cell no. is 9723361120. Received the following message from Idea "Dear Customer, thank you for downloading Animation from Nazara.
You have been charged Rs. 100
Your balance is Rs. 358.69".

I have never downloaded anything of that sort nor do I know what Nazara is. Tried calling the customer care office at 123, 12345, 9824012345. Didn't get connected to anyone. Also the idea website was.not getting connected.

Please revert my balance of 100/-. It is shocking and annoying to see such messages of download and automatic price cut....
Complaint comments  Read comments Complaint category Unauthorized charges

Idea Cellular — idea cheated with me for activating the caller tune

 Sushil_lko on Sep 22, 2017
1 customer care executive(Name:-Sanchay) call me and convince to set the caller tune of my name(Sushil Sharma) with your company name(KARVY CONTACT CENTER), but after some days I checked my caller tune and I found that the Idea’s default tune is set on my mobile instead of my name including my company name(KARVY CONTACT CENTER).
Today I again call to customer care and ask for why the caller tune was not set which I choose (My Name with my company name) then executive replied me the caller tune is not available which you choose and in future if available we inform you, then I told to executive...
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — citibank-credit card

 Mayurd007 on Sep 22, 2017
Dear sir

Through citibank credit card Starts with 4386 and ends with 6974 and merchant ideamoney mumbai

I got a fraud call around 220 pm today as calling on behalf of citi bank credit for verification to redeem my credit card points and they

Already had details of my card and cvv number which they wanted to get verified again with me With in few minutes i received sms about

Fraud transaction using my citi bank credit card Starts with 4386 and ends with 6974 towards ideamoney with four transactions each of 4700 making the total amount of...
Complaint comments  Read comments Complaint category Credit Cards

Idea Cellular — my cut balance in account and not recharge my idea number

 vihaanmalik on Sep 22, 2017
I have recharge with 20 rupees on my idea number but my balance cut in my bank account and received a message ... your request can not be processed this time .....
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — shivam telecommunication bavdhan - worst service

 Hosakoti, Pradeep on Sep 22, 2017
Idea staff of shivam communication Bavdhan Pune-411021 is talking like goons when I ask for the number port status.

I was using idea number#8805990535 in Pune and this was my official number ( from Honeywell Turbo Technologies Pune, ) after the resignation and moved to Bangalore- I wanted to use this number for my personal and got the letter from company and handed over to Shivam Telecommunication Bavdhan Pune during August 01st 2017,

They were saying it will take a week time to convert the official number to personal.

I have been calling them every...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — fake tariff information and charging extra amount in bill

 Himanshu Baranwal on Sep 22, 2017
This time I am very disappointed with the cunning services of IDEA with their customers for providing information for fake tariffs.

On 21st JULY 2017 I had conversation with customer care guy regarding tariffs, At that time I was informed that I will be given an ultimate plan of Rs 349 in which I will be given 1 GB of data daily, 100 sms daily and unlimited calls.
I was very grateful for that offer then I requested to switch my number to that plan and deactivate the active plans. Customer care guy agreed and raised a ticket for same.I have recording of that telephonic conversation...
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — idea flash messages and promotional messages

 Krishnamoorthy Shankar on Sep 22, 2017
Every minute or less than that, I get either a flash message or promotional message from my Mobile service provider, Idea Cellular Ltd. These frequent messages are appearing on the middle of my Mobile phone screen thereby camouflaging the work I am doing on the phone.. Not only this, it us also causing too mental disturbance and often get abuses from the person with I am interacting on phone when such messages appear on the screen and dis appear immediately. Please do the needful to stop this menace once for all. Thanking you....
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Money — not yet load on my money in my wallet

 krishnakirubatanishka on Sep 22, 2017
Dear team
This is krishnakumar from coimbatore.

My mobile no is 8190939099.

I am using ideamony wallet. On 19-
09-2017
I was tried to load money to ideamony wallet using through my visa debit card.transaction was sucess.
amount debited from my bank account but not added to wallet. I contacted ideamony customer care so many times, every time they took complaint but they didn't take any action.
They advised me to contact your bank. I contacted my bank through email . my bank send complete transaction details to me.that transaction...
Complaint comments  Read comments Complaint category Credit Cards

Idea Cellular — porting request rejected by idea

 Anoop k.r on Sep 22, 2017
Hi,

I had requested porting request from Idea to Airtel on Sept 14th. I received an update from the Airtel rep on Sept 22nd that my request to port was rejected by idea as outstanding amount is pending. All my bills till date are paid and i have no outstanding amount pending. I checked and found Rs 1 as unbilled charge set by Idea that is causing the issue.

This is complete disregard to the guidelines set by TRAI and i request action to be taken to avoid future inconvenience to users by Idea.

Thanks and Regards,
Anoop
mail: Anoop2461982@gmail.com...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Money — not yet amount on idea money

 krishnakirubatanishka on Sep 22, 2017
Dear team,

Krishnakumar from coimbatore
My mobile no is 8190939099.

I am using ideamony wallet. On 19-09-2017 I was tried to load money to ideamony wallet using through my visa debit card.transaction was sucess. amount debited from my bank account but not added to wallet. I contacted ideamony customer care so many times, every time they took complaint but they didn't take any action. They advised me to contact your bank. I contacted my bank through email . my bank send complete transaction details to me.that transaction was success. Merchant banker claimed...
Complaint comments  Read comments Complaint category Credit Cards

Idea Cellular — idea faulty bill

 Mandar Prabhudesai on Sep 22, 2017
I have been offer idea post paid rs 350 unlimited call and data usage.
I have been charged rs 6000
Bill
This is because of incomplete information provided by idea customer care.
I also been complain in idea gallery and customer support, from last 15 date.
But i have not got any kind of support from your side.
Idea has stop my incoming and outgoing calls.
And because of this i have lost many business calls.
Why should i pay such a bill because of your incomplete information.
Still some how i manage to pay rs3000
But still connection...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — idea postpaid plan

 Mandar Prabhudesai on Sep 22, 2017
I have been offer idea post paid rs 350 unlimited call and data usage.
I have been charged rs 6000
Bill
This is because of incomplete information provided by idea customer care.
I also been complain in idea gallery and customer support, from last 15 date.
But i have not got any kind of support from your side.
Idea has stop my incoming and outgoing calls.
And because of this i have lost many business calls.
Why should i pay such a bill because of your incomplete information.
Still some how i manage to pay rs3000
But still connection...
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — call blocking

 zubeen hathi on Sep 22, 2017
Being an! Dea consumer is something that you are really satisfied about. At least with respect to network coverage and consumer services. However, past few days have really been disturbing for me and it frustrates me to be an idea consumer.
I have been trying to call your costumer care services from my number:09623180201 and it doesn't connect... Neither they are replying from any other number. This message was in context of few unwanted calls that i have been receiving since last 3 days as i am using my old nokia phone it does not allow be to directly block those number. I have been trying...
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — my gst no not mention

 Kishor Kathoke on Sep 22, 2017
Sir,
My mobile no is 9552391456, as per the telephonic talk with your service provider agency i converted my idea prepaid no to post paid during that i have full fill all kyc document in which i have given my gst registration certificate also but when bill is raise to me my gst no is their and in bill mention that customer gst no is not available. So i request you to add my gst no so that i can take benefit of taxes.
My gst no is (27bikpk6136j1x). And comfer me as early as possible.
Thanking you
With regards
Kishor kathoke
9552391456...
Complaint comments  Read comments Complaint category Tax Services

Idea Cellular — no calls or data in roaming

 Kulbhushan Gandham on Sep 22, 2017
I am from hyderabad and just travelled to bangalore for some official work. Since morning i have been trying to use my phone an restarted it many times and activated roaming on my idea app but my incoming and outgoing call i ncluding data are not working. Please get it fixed immediately as am new to the city with no contacts at all
Postpaid customer. My number is 9160811144...
Complaint comments  Read comments [3]Complaint category Telecommunications

Idea Cellular — unbilled amount

 Thressia Jacob on Sep 21, 2017
Through one of ur official i had taken a sim. Card. The card was used for one month and the bill was also paid online. Then the card was lost by me and i informed the person who gave the. Sim card that i have lost the. Sim card. He said you make the pending bill payment and let me know. I made the pending bill and informed him. Meanwhile i received calls from idea. They also said the same. The number was blocked.in between i got a false call from delhi and asking about my pan. I feel the documents given to them are being used in wrong way. Now i have received i. E on 21st september 2016 i. E almost...
Complaint comments  Read comments [1]Complaint category Unsolicited Phone Calls

Idea Cellular — deactivation of my number

 bhanu4 on Sep 21, 2017
I'm an idea cellular prepaid customer user since 2014. My number has been deactivated on 21-09-2017 without prior notification and now after 4years they say documents you have submitted are negative. How can that be?? And when i contacted the customer care they say they are not concerned regarding this. And the way they respond to customers is worst...
Complaint comments  Read comments Complaint category Mobile Service Providers

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