Idea Cellular Customer Care
Idea Cellular Ltd.
Customer satisfaction rating: 28%
Submit a Complaint
9310
COMPLAINTS

Idea Cellular Customer Care

Idea Cellular Ltd.

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Address
Suman Tower, Plot No. 18, Sector 11
Gandhinagar
Gandhinagar District
Gujarat
India - 382011

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
276
down
172

Mobile:
Mobile:
+91 95 9400 4000
[Head Office]
up
193
down
116

Fax:
Fax:
+91 79 2323 2251
[Head Office]

Additional info
Andhra Pradesh: +91 98 4801 2345
Assam:
+91 36 1246 5437
+91 36 1246 5438
Bihar/Jharkhand: +91 97 0801 2345
Delhi NCR: +91 98 9101 2345
Gujarat: +91 98 2401 2345
Haryana: +91 98 1201 2345
Himachal Pradesh: +91 98 8201 2345
Jammu:
+91 90 8601 2345
Karnataka: +91 98 4401 2345
Kolkata, West Bangal: +91 90 8801 2345
Madhya Pradesh & Chattisgarh: +91 73 1403 1414
Mumbai: +91 97 0201 2345
Maharashtra & Goa (Except Mumbai):
+91 20 6641 2222
+91 98 2201 2345
North East:
+91 36 1246 5437
+91 36 1246 5438
Odisha: +91 90 9001 2345
Punjab:
+91 98 1401 2345
+91 98 1401 2347
Rajasthan: +91 98 8701 2345
Tamil Nadu (Chennai): +91 90 9201 2345
Uttar Pradesh East: +91 98 8901 2345
Uttar Pradesh West: +91 98 3701 2345
West Bengal (Except Kolkata): +91 90 9301 2345

View More Information...

Customer satisfaction rating
28%
Complaints
9310
Pending
6185
Resolved
1428
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Idea Cellular Complaints & Reviews

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Idea Cellular — Unwanted Facebook alert

 Abhilash Sundaran on Feb 19, 2017
Hello,
My name is abhilash
My phone number is 8111835870
I have a complaint regarding unwanted Facebook notification. I have been receiving some other's Facebook notifications like some one like your post, some one sent a friend request and some one replied your post etc... in my number given above. Please do the favor to won't get above mentioned notifications.

Thanks
Abhilash...
Complaint comments  Read comments Complaint category Mobile Handsets

Idea Cellular — Post paid

 Ram Sah1984 on Feb 19, 2017
I was user of corporate post paid plan mob no 8546992999. Near about 20 concetion taken by company in corporate/cug plab as all the control was with our corporate head like std pkg intranet pkg etc I had left the company around 2 month ago and I am not using that mob no from last 2 month but foolish idea people is asking payment directly to me in place of company As all control is with corporate than why they are asking me. They are still using cug plan. Idea should understand cug/corprate conction means. So please Ask payment to corprate head only....
Complaint comments  Read comments Complaint category Utility Services

Idea — Sim Card Block Related

 Ayush Kumar Kedia on Feb 18, 2017
Namaskar sir mera idea mobile number hai 9507668058 darsal sir baat yeh hai ki karib dher saal pehle mera yeh sim kho gaya tha aur maine block karwa diya tha lekin jab aaj maine iss number per call kiya toh yeh number per ring ho raha hai isska matlab yeh sim use ho raha hai iss liye sir aapse niwedan hai ki meri iss complain ko rejisterd kar 9507668058 iss sim ko jald se jald block kar dijiye...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — Not disclosing the bill details as required and not setlling the bill

 vivekjain1977 on Feb 18, 2017
We are in corpaorate tie up with idea cellular in M.P, We received the bill which is not as per our plan, we are constantly follow it up with customer care, appellete authority but didn't find satisfactory reply regarding bill details, every time new person who don't know anything about the case call and ask just for payment and not providing the necessary bill details to resolve the issue.Due to which we have to disconmtinue the services which lead to lot of financial losses to our business as these number has been circulated to our customer....
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — I have my postpaid connection is discontinued but my security deposit is not refund 1 year refund is not come y

 yush on Feb 18, 2017
Dear sir, madam

My postpaid connection is disconnected but security deposit is not refund after 1 year refund is not come y and I have postpaid number then i have transfer to prepaid same number y my refund is not come

My number is 7720850888
Postpaid connection name is lachhman vadhdev kokal then transfer to prepaid connection name is piyush laxman kokal
Mail id kokalpiyush39@gmail.com...
Complaint comments  Read comments Complaint category Utility Services

Idea Cellular — Invalid rejection of MNP

 Suresh Azari on Feb 17, 2017
I have tried 3 times to port the Idea sim to another service provider. after raising the UPC number got the call from Idea person. In that conversation i clearly told that am not satisfied with idea and i very frustrated with the idea service. And i lose my due this service provide. But they tried to convince me . i didn't agreed. but being long time my MNP request was rejected by Idea.

Note: Idea is not allowing the consumer to port another service provider. 5 of my friends also facing the same porting issue. They are not allowing to port.

I want to raise a legal...
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — Idea postpaid plan correction

 Shish pal jajoria on Feb 17, 2017
Dear sir
Mene idea postpaid no 9001494990 ko Amritsar se liya hai. Inhone galat plan actibvate kiya hai.
Is number ka plan 9602622226 ke according krne ko kafi bar kah chuka hu
Till date tak care walo. Ne plan ki correction nhi ..
Ab to call bhi attend nhi kr rhe
My idea postpaid no. Cug plan hai aapne jo plan pnb bank ke sath tyup me dikhaya hai ...
Wo plan differ kar rha hai plz correct my idea plan accordingly 9602622226....
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — Postpaid Number(8053227010) permanently discoonected is not released even after 3 months

 rahul_sharma1 on Feb 17, 2017
Hi

I was using idea postpaid connection 8053227010

They given me the plan that was wrongly described on call and bill came against expectation.

My number got permanently disconnected but after that idea tried calling me several times to get the bill payment.

After a long conversation i paid the amount and cleared all the dues.

I got a mail that my number 8053227010 will be released after 45 days and will be returned to the vodafone as vodafone was my previous operator but its already been 3 months passed and idea didnot released...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — Prepaid balance deduction

 shettyshreya on Feb 17, 2017
Balance of rs, 250 deducted from mobile no 9819797155 with no explanation given and even after a week of following up with mails and calls, the complaint has not been addressed and no clarification has been provided. There was also no network for 2 days causing even greater inconvenience. Each time we call customer care they inform us that the system is being upgraded and there is not information available.

I have not yet received any refund for the amount deducted and no explanation as well. Shoddy customer care service....
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — SIM Manufacturing defect

 Akhil941 on Feb 17, 2017
Worst service irresponsible behaviour by agents, customer care, supervisor.

Call drop while transfering call to CL during conversation with supervisor.

Manufacturing defect SIM.

Can't describe more than this.
Even it's waste of time.

******* Idea service go to hell

I thought of handling the issue but after an irresistible reply by your supervisor I wish to port

RIP IDEA...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — Worst network problem

 Amrita Pathak on Feb 17, 2017
Am from durlovpur, mejia, bankura wb. here from 1/02/2017 there is no network of idea. in some parts of mtps colony network is comming but in maximum part its nil. we are facing very problem. idea please do something at the earliest or else we would be forceb to either swap our no. to our network or buy nwe sim of other company. in that case also you have to make the amount we have in idea transfer to other company...
Complaint comments  Read comments Complaint category Other

Idea Cellular — Deduction from my idea account

 rajeshchache2405 on Feb 17, 2017
Without my permission, Idea is deducting my balance from my prepaid account.I didn't buy any game.Right now, I'm using feature phone and it has only one game which is full and not on the trial basis.I got a message from 53010 that Thank you for purchasing the iappgame.Enjoy and have fun c@iappgame.com.Whenever I got this message, then everytime Rs 3 deducts.I didn't buy any game.I called the idea customer care, they were saying that I had purchased the game but fact is that I didn't buy any game.My no. is 9657789187.Idea customer care is saying again and again that I've bought the game.Thay are...
Complaint comments  Read comments [1]Complaint category Other

Idea Cellular — No one is giving resolution against my lots of complains about slow internet not working

 rajanthakkar on Feb 17, 2017
I am using iphone 6 as my current handset. one day i got a message from company that my internet full speed data quote is over and your speed is now reduced by 40 kbps. I am using postpaid connection and i found that there is still to many 3G data is remaining in my account. i found that data balance in idea application as well as data balance check no *121*44# and *121*999#.

i complained this issue 2 times in 198, 2 times in idea care store and did 1 mail but they took almost 5 days for every response and all time they are giving very bull #### resolutions that can't help me to...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — 27000 bill for a single day of unused data

 nsubbramanyam on Feb 17, 2017
Dear Idea customer care,
                         Being a idea customer of more than ten years, recently I had faced an embarrassing situation of excessive amount of post paid bill from you people. And I have been charged 27000 for a single day of unused international data. I had already brought this to your notice more than twice & ever since am roaming around your idea care centre for justice. I have been using idea & even encouraged my family members to do so from the year 2004 and its been a quite a long journey and now I am feeling really ashamed of being an...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Idea Cellular — Please take sudden action against idea pop up flash messages

 Paulvin on Feb 16, 2017
Iam idea kerala prepaid customer. I have been using idea sim since 6 years. I am sending this complaint against idea cellular network which is continously sending idea power flash messages and looting money from poor customers of india.
I think this is just as cruel like terrorism because there is no option to stop these crap flash pop up mesages. I contacted idea cellular constomer care 3 times regarding this complaint. But said that they cant do anything regarding this complaint. Iam not the only one who is suffering from this huge problem. Crores of indians are the subscribers of them....
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — Prorated overage charges for GPRS

 ani7891 on Feb 16, 2017
Bill showed Prorated overage charges added on 9/1/17 when I had changed the package. This was not initially mentioned to me. My billing cycles starts from 9th of every month. I did change the plan on the first day of my billing cycle then too I have been charged Rs. 185/-
And also inform me at what time should I change the plans if I want to or should avoid doing it by ourself and ask the costumer care executive....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Idea Cellular — Theft of money

 Amithminna on Feb 16, 2017
Can u please track the following numbers ( 9948957149, 728780386) and update me about their location...since there is a theft happened in our office because of these people yesterday..I need the information as soon as possible so that I can catch hold of these people before the money with them is spent...please do the needfull...it's very very urgent.....
Complaint comments  Read comments Complaint category Other

Idea Cellular — Net Pack over lap (not used) [Resolved]

 santoshdj33@gmail.com on Feb 16, 2017
Hi,
I recharge on my mob no 9819390832 of Rs 297 for 3G on 15.2.17 and after 2 minutes i again recharge of Rs. 148 for I2I but due to this recharge my 3G data is lover lap. I have not used 3G data. So i again recharge with 297.

So I have to request you that my first 3G data which is over lap have not used by me. I request you to kindly add 3G data which is over lap by recharge Rs 184. I have not used the said 3G data.

Thanking you...
Complaint comments  Read comments Complaint category Other

Idea Cellular — Internet charges twicely

 Ballu1979 on Feb 15, 2017
Hi Idea,

Refers to my issue, I have just surender my Airtel connection and port my number to idea.

Initially as per your executive I have been told that there will be two pack will be sufficient for me. One for calling (Rs199) and second for internet (Rs1500).

I have two concern first if I have already taken Rs1500 (15GB free) then why you have charged me for net (Rs550 approx) and secondly why i have been charged two times Rs 1500 for internet.

I request you to please adjust Rs550+1500+taxes in my current bill and raise fresh bill...
Complaint comments  Read comments Complaint category Internet Services

Idea Cellular — Miscellaneous charge for Premium SMS in post paid bill

 mypoint on Feb 15, 2017
Bill No. 0349862552
Account No. 100031585680
Invoice Date: 1-2-2017

I have billing dispute with my post paid bill.I am wrongly charged rs.99 extra for VAS charges(Premium SMS) which I had never used. I lodged complaint with customer support over email .. was told charges will be reversed but that did not happen yet.

Over phone with customer care, you are so rude and don't have anything to say except 'Sorry for the inconvenience'

If you wish to make profit by following these unethical practices of willfully adding extra charges, you will...
Complaint comments  Read comments Complaint category Mobile Service Providers

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