Idea Cellular Customer Care
Idea Cellular Ltd.
Customer satisfaction rating: 31%
Submit a Complaint
10029
COMPLAINTS

Idea Cellular Customer Care

Idea Cellular Ltd.

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Address
Suman Tower, Plot No. 18, Sector 11
Gandhinagar
Gandhinagar District
Gujarat
India - 382011

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
342
down
197

Mobile:
Mobile:
+91 95 9400 4000
[Head Office]
up
249
down
141

Fax:
Fax:
+91 79 2323 2251
[Head Office]

Additional info
Andhra Pradesh: +91 98 4801 2345
Assam:
+91 36 1246 5437
+91 36 1246 5438
Bihar/Jharkhand: +91 97 0801 2345
Delhi NCR: +91 98 9101 2345
Gujarat: +91 98 2401 2345
Haryana: +91 98 1201 2345
Himachal Pradesh: +91 98 8201 2345
Jammu:
+91 90 8601 2345
Karnataka: +91 98 4401 2345
Kolkata, West Bangal: +91 90 8801 2345
Madhya Pradesh & Chattisgarh: +91 73 1403 1414
Mumbai: +91 97 0201 2345
Maharashtra & Goa (Except Mumbai):
+91 20 6641 2222
+91 98 2201 2345
North East:
+91 36 1246 5437
+91 36 1246 5438
Odisha: +91 90 9001 2345
Punjab:
+91 98 1401 2345
+91 98 1401 2347
Rajasthan: +91 98 8701 2345
Tamil Nadu (Chennai): +91 90 9201 2345
Uttar Pradesh East: +91 98 8901 2345
Uttar Pradesh West: +91 98 3701 2345
West Bengal (Except Kolkata): +91 90 9301 2345

View More Information...

Customer satisfaction rating
31%
Complaints
10029
Pending
6594
Resolved
1927
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Idea Cellular related photos (1031)

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Idea Cellular Complaints & Reviews

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Idea Money — Fraudulent transactions to IDEAMONEY wallet

 Sim19 on May 27, 2017
I am an ICICI account holder with the Powai branch. On May 26, around 10.45 am, I received a call from +917234942746. The person on the other side identified himself as Mohit Dubey
and claimed calling from ICICI Payback Headoffice to help me with the payback points expiring on my credit card. He claimed that he
would pay the amount to my debit card. He had my personal details including date of birth, and my name.He
also knew that one of the credit card has expired. I received one OTP @10:52 which he asked me to share and the amount was 4985/-
and he asked me to share...
Complaint comments  Read comments Complaint category Banks

Idea Cellular — Rs 29 deducted in the name of mydala

 thomasdominic on May 27, 2017
I had just recieved the below msg to my phone..

Dear customer,
Thank you for downloading mydala powered deal from mydala.
You have been charged rs. 29
Your balance is rs. *..

What does it mean.. When i call idea customer executive, they told a third party has activated this deal.. I am hearing about mydala first time.. For what and with whose permision did they have taken my cash from my account.. This is actually cheating and stupid.. I need complete amount back to my account within one day.....
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — Number closed

 Ashwani0066 on May 26, 2017
This is to inform you that my number 8267000023 was port in idea from docomo.

Amount of rs.53.00 which was pending at docomo from my end due to which outgoing-incoming services was bared and when i paid amount at docomo outlet the next day my number was closed.

For this issue i coordinated with idea and docomo store for resolution but both keep saying not at our end, now i am fed up in coordination with them.

I want my number to be active as soon as possible because its registered with many of my bank accounts and other services. Same has been informed...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — Porting out mobile no 7589403623 and 8196045666

 Sunilaoobc on May 26, 2017
Dear sir,
With reference the subect i wish to inform you that i had purchased post paid mobile connection from idea cellular. They have provided me connection in corporate scheme. Now i want to get my both mobile no. Ported out from idea cellular to airtel. I have received unique porting code as on 17.05.2017 for both mobile. I have submitted all requisite documents at airtel showroom. I have also received call from idea and they had tried to convince me - why i am porting out?. I gave them suitable answer about porting my no. Then they agreed to process my request. But till date my both...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — UPC generation

 Rajeev rathor on May 26, 2017
Dear Sir, I m having an Idea post paid connection. But last 2 yrs I am facing some network coverage issue. So many time I registerd the complaints to Idea customer care, but no solution. Now I decided to Port out this number to another service provider. I generate a UPC code on 24th May 17, yesterday night I was received a mail from Idea cellular, my UPC request was closed without any discussions with me. This is third change, they have closed the request.
My service request no is C1-91214706001....
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — Wrong complaint from icms pvt ltd against idea postpaid bill.

 Geet2901 on May 26, 2017
This is geeta. I have used idea postpaid connection for 3years 2 to 3 and i am not using that connection from february 2017 due to bill disputes. I have received wrong bill in the month of february for that reason i have raised complaint against the bill which was wrongly provided by idea cellular. Till date issue not resolved even that today, i got call from a lady she said that we are from delhi court and we are lodged the fir against your dues of icms pvt ltd i ideq has charged me for the service i did not take. I m ready to pay the bil but for the services i took.
Everytime i was getting...
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — Unauthorized activation of mydala

 Ravinderc2017 on May 26, 2017
Not activated or download any mydala deal but idea deduct rs 29.00 from my balance. My number : 09891412003
I haven't activated it. There is no response from idea customer care service.
And when i am calling to idea care they behave rudely and told me that its your sin.
What the hell is it.

I got below message:

Is idea company now do such thing and make people fool.
Dear customer,
Thank you for downloading mydala powered deal from mydala.
You have been charged rs. 29
Your balance is rs. 20.82...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — Mydala deal pack

 Mayur Murdio on May 25, 2017
As I was surfing idea internet they unexpectedly charged for that nonsense mydala deal pack which I didn't opt for. I want clarification from the company that how they offered & charged me for such a service without my permission. This is 3rd time I m facing such headache from idea. Plz. let me get rid of such fraud from idea forever. I want my money back & an apology from company...
Complaint comments  Read comments Complaint category Internet Services

Idea Cellular — Idea 4g sim charges

 Surender Kumar on May 25, 2017
Visited idea center at sadh nagar delhi. Wanted to upgrade my existing sim card to 4g. My old sim working. They gave me 4g sim as lost case and told that rs. 50 will be deducted from my account as fee. I asked for free 4g sim. I was informed that whether its a lost case or upgrade case the fee is same. But why? All operators are providing free sim. Why idea cellular is cheating....
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — Idea cellular harassment after porting out

 Prabhakar Eerthineni on May 25, 2017
I ported out of idea 3 months back after suffering a great deal of money loss. My mobile number is 9000656657. they said pending bill amount of 147.30 rs.

i dont want this type of harrasment after porting also.

finally i'm ready to pay for that amount. how can i pay that amount.
when i pay for my mobile number in idea website, it said you are not a idea customer....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Idea Cellular — Pre call promotion irritates

 Kgarcha on May 25, 2017
Hi
I have an idea prepaid sim. From past one month i am facing a problem. Whenever i call someone from my idea sim. A computer voice narrates plans. Idea promotes its packs like recharge 90 and get upto 120. For 5-10 seconds. This is annoying me. Every time i try to call same thing happens. I complained about this thorough email on (Customercare@idea. Adityabirla.com) this email address but my issue is not resolved. Please stop this immediately...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — Non activation of new idea SIM

 Binay55 on May 25, 2017
Hi sir. I have ported from BSNL to idea and my no is 9531948078. Although i received a message for tele verification the nos such as 59059 cannot be connected despite multiple attempts. No numbers of customer care can be made using that SIM. Only few messages came on this number.
Request resolve at the earliest.
Regards
My alternate number is 9531948079...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea — Prorated overage charges

 Mrudula Rajhans on May 25, 2017
Account number-100017312363, bill number-0372511250
I have same problem. I got may month bill dated-23may 4237.90 which is very high called prorated overage charges.
Previous my plan is 666cug plan and then next switch to 299plan. Now they are charging for 13days 3235.44. At which cost they are applying?
In previous bill also they are applying 75 rs for 18.525mb.
Even couldn't connect to their customer care device....
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — Abusive customer care people

 rajal dwivedi on May 25, 2017
I dont know from where do i start, so one bad day i bought this idea no #8424044076, hoping to like it but every month its increased bill amount and bad ntwork coverage motivates me to close this number. So i closed it some month back and after closing we payed some money also to the idea showroom stating that everyting is clear now and no dues receipt has also been given to us. We were relived till today, today a lady named Anjali Sharma from contact # 09599049832 called my husband Abhishek Shukla stating that we have 2500 rs bill pending since we have no idea about and he is travelling so he asked...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Money — Service request number 1-94872285748

 Samir More on May 25, 2017
Dear sir/madam
I made transaction of rs.50/- to idea cellular (Idea money) via transaction id-11051737781877 (Icici bank)
For my number idea no - 7517640675.
It is done for full talk time of rs.50/-
But it is not showing.
After many request, i am sending this mail to you.
Please do return the money to my bank account.
Waiting for reply.
Sameer morey
7517640675...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — Wrong, extra amount charged...

 sbh18 on May 25, 2017
Really shocked and frustrated to see my idea postpaid bill. 7259892262

I am using idea services from last so many years, the reason for being with idea is that they are always transparent in charging customers.

But now they have changed... And trying to fool people with their cheat tricks.

Usually i get around 1000 rs bill per month.

This time i got 4000+ bill, i checked the bill and noticed that i have been charged 2700 for my data usage, however nothing different or additional data was used as compared to previous months.

I...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — Idea security amount refund

 Amit90malik on May 25, 2017
Hi,
I applied for mobile number portability and i received a callback from one of the idea representative (Sandeep gupta: 9266511257). He asked me to send my id proof and security amount of 300 via wtsapp and paytm. I did the same, but due to some reason my number was ported. I asked for my refund, first i was told i'll get it within one week. But now they have refused to refund my money. I talked to his supervisor (Abhishek:9015850004) as well. First he accepted that sandeep gupta works under him and he needs some time to investigate the issue. When i called him after 3-4 days later he...
Complaint comments  Read comments Complaint category Other

Idea Cellular — Recharge coupon scratch number damaged

 neethuab on May 25, 2017
I have purchase rs 100 idea recharge card. But the pin number is damage after crash. Please give me pin number to my e mail i d or recharge on my number. Please assist me to recover the pin number...

My mobile number and recharge details

Mobile number : 9961435008
Serial no. Of my recharge card : 1174770000097187
E-mail: mkarthic@gmail.com

Secret pin?

Thanks in advance
Neethu...
Complaint comments  Read comments [1]Complaint category Education

Idea Cellular — Incoming outgoing calls details

 Madhavie on May 24, 2017
Hi sir this is madhavie i have idea mobile number 9848662973 i want the details of my mobile number ; i. E incoming and out going calls list for past six months of my mobile number please send the details of my mobile mumber for my registered email id my email id is sbrblr@gmail.com my address is ponnekallu po tadikonka md guntur dt andhrapradesh. Thanking you. Yours faithfully...
Complaint comments  Read comments [1]Complaint category Other

Idea Cellular — Recharge unsuccessful

 perth3687 on May 25, 2017
Mobile no-8759614488
Date of incidence - 23/05/2017
Amount recharged - rs 69.00 (Full talk time offered)
Recharge done from laptop as online recharge
Debited my bank a/c - sb no-0082012434496
Bank-united bank of india
Branch-new maniktala (Kolkata)
Sms received - "op ref-wb21052320330093"
Mobile' place - bongaon (North 24 parganas)
Recharge unsuccess but freecharge website showed recharge successfl....
Complaint comments  Read comments Complaint category Mobile Service Providers

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