Idea Cellular Customer Care
Idea Cellular Ltd.
Customer satisfaction rating: 50%
Submit a Complaint
12174
COMPLAINTS

Idea Cellular Customer Care

Idea Cellular Ltd.

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Address
Suman Tower, Plot No. 18, Sector 11
Gandhinagar
Gandhinagar District
Gujarat
India - 382011

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
788
down
378

Mobile:
Mobile:
+91 95 9400 4000  [Head Office]
up
579
down
294

Fax:
Fax:
+91 79 2323 2251  [Head Office]

Additional info
Andhra Pradesh: +91 98 4801 2345
Assam:
+91 36 1246 5437
+91 36 1246 5438
Bihar/Jharkhand: +91 97 0801 2345
Delhi NCR: +91 98 9101 2345
Gujarat: +91 98 2401 2345
Haryana: +91 98 1201 2345
Himachal Pradesh: +91 98 8201 2345
Jammu:
+91 90 8601 2345
Karnataka: +91 98 4401 2345
Kolkata, West Bangal: +91 90 8801 2345
Madhya Pradesh & Chattisgarh: +91 73 1403 1414
Mumbai: +91 97 0201 2345
Maharashtra & Goa (Except Mumbai):
+91 20 6641 2222
+91 98 2201 2345
North East:
+91 36 1246 5437
+91 36 1246 5438
Odisha: +91 90 9001 2345
Punjab:
+91 98 1401 2345
+91 98 1401 2347
Rajasthan: +91 98 8701 2345
Tamil Nadu (Chennai): +91 90 9201 2345
Uttar Pradesh East: +91 98 8901 2345
Uttar Pradesh West: +91 98 3701 2345
West Bengal (Except Kolkata): +91 90 9301 2345

View More Information...

Customer satisfaction rating
50%
Complaints
12174
Pending
3569
Resolved
5177
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Idea Cellular related photos (1543)

Idea Cellular Complaints & Reviews

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Idea Cellular — internet not working after several complaints

 dipeshpd on Apr 22, 2019
Its been near 2 months that I have been facing Internet connection issues with Idea Cellular and also complained 4 times but every time i receive response from IDEA cellular that Network team has fixed the issue and incident has been closed.

I have tried my best to reach IDEA customer care immediately to raise my concern that issue is not yet resolved though it is fixed by network team.

I am still facing the issue and now no support from IDEA cellular to work on this issue.

Please help to escalate this and get this issue resolved....
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — idea 4g tower installation

 Anjan Chadive on Apr 22, 2019
I have been provided a Sanction letter for Idea 4g tower installation in the name of Idea Network Pvt.Ltd., by a person named Bhanuprakash representing himself as executive for Idea Cellular through contact no: [protected] and is asking for deposit of certain amount for court approval for the same. Please verify the authenticity of the document attached herewith....
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — idea cellular unnecessary - sms from 51998 & deduction of rs.10

 Er Amit Kawade on Apr 21, 2019
I got message from 51998 number on the name of "jammu & kashmir bank (Jk bank) (Ramban main branch)" and deducted rs.10.00 at 21/04/2019 12.20pm.
My screen is off and phone is locked at that time. Later i read message of deduction.
When i called customer care, they did not provided any proper information regarding deduction. I have call records.
If money is not refunded i will take strict action....
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — sms/text messaging

 manzoorahmad on Apr 21, 2019
Not receiving sms text messages from my friends and other senders, but they are successfully able to send the message to my idea number [protected], and they are receiving the delivery reports too. But i am not receiving them. It is the technical fault of the telecom company providing the services to me. I contacted with idea customer care but not resolved. I am missing important messages from the senders to me. I want this fault from service provider should get resolved as soon as possible....
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — low signal strength during calls and browsing

 Cgandana on Apr 20, 2019
I want to say it from the past 2 weeks ago that in our locality the signal is very low even sim doesn't support for calls also i requested you to please look on this matter because of this i can't able to study and i missed my calls also it is happened not only me but also to my villagers who used idea network.in may i have exams so kindly request you to solve the problem as soon as possible. Thank you....
Complaint comments  Read comments Complaint category Education

Idea Cellular — automatically purchasing game & deducting my balance from prepaid account 21 reviews

 C.P.Udawant on Apr 20, 2019
Without my permission, idea is deducting my balance from my prepaid account. I didn't buy any game. Right now, i'm using feature phone and it has only one game which is full and not on the trial basis. I got a message from 53010 that thank you for purchasing the iappgame. Enjoy and have fun [email protected] Whenever i got this message, then everytime rs 3 deducts. I didn't buy any game. I called the idea customer care, they were saying that i had purchased the game but fact is that i didn't buy any game. My no. Is [protected]. Idea customer care is saying again and again that i've bought the game....
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Idea Cellular — fraud activation

 manisha pahwa on Apr 20, 2019
I have purchased one number 85*37888 number from idea from 5 years ago.. Idea executive has visited my office and collected my documents and gave the sim.. However last year in 2018 i came to know that the due of 85*47888 is pending which is not mine.. I have marked mail to appellate team they said i will not receive any communication or recovery calls regarding this number. Idea executive has misused my id against this number. Now after one year idea has disconnected my number due to outstanding bill of another number which i have never purchased.. I again mark the mail to appellate team but they...
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — simcard registration failed.

 mohammed.niyaz on Apr 20, 2019
I am an nri, i have an idea simcard and have been using it roaming since august 2018 for incoming messages/bank transactions.

Last i checked, feb-march, the sim was working on roaming. The phone i was using it ran out of battery, so i charged it and turned it on and the sim card registration always fails..

Last 2 days the sim card is not registering on any network.

I do hope my simcard has not been de activated.....
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — need to block sim card as soon as possible

 chandan pokhariya on Apr 20, 2019
Sir,
My name is chandan singh and my mobile phone & idea prepaid sim card stolen. So, i want to block my sim card immediately, so that anyone cannot make use of it illegally. Please acknowledge me asap.
I will be highly obliged to you for this kind work.
Please ensure my number blocked.

Currently, i am in delhi.
My email i is - [email protected]
Complaint comments  Read comments Complaint category Hospitals

Idea Cellular — phone number

 itxakash on Apr 20, 2019
I had a prepaid number of idea 2years ago, the number is [protected], it got ported illegally by idea to someone living in indore without my authority they ported the number to someone else, at that time that person agreed to help me recover my account associated with the number, now that person is refusing to help me, and misusing my bank accounts and other accounts associated with the number, just because idea ported the number illegally...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — for converting postpaid to prepaid for idea network [Resolved]

 Ramkumar alla on Apr 20, 2019
Dear team,

I went to gayathri communications many times to convert postpaid to prepaid. This fellow said that you need to go to head office at madhapur and need to convert there and other wise you need to close before bill generating date and like this he is telling innocence reasons with out doing help. I said that will may excess amount than due bill if you want to refund that excess you can refund other wise ignore excess other wise give excess as prepaid balance i said. But he is no way to convert my account from post paid to prepaid. Please change it immediately...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — network emergency call shows 9023300301

 stylish 24hr on Apr 20, 2019
Im facing problem to the network its show only emergency call available
Please check my number nd open it now buz im need this number vry urgently if idea network not help me so im port this number to another network soon. Im facing this network problem to 14-04-19 since morning know im very much irritating buz of this problem im request to you plz open it now
[protected]...
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — please open my sim network urgently (9891501728)

 [email protected] on Apr 19, 2019
Im facing problem to the network its show only emergency call available
Please check my number nd open it now buz im need this number vry urgently if idea network not help me so im port this number to another network soon. Im facing this network problem to 19-04-19 since morning know im very much irritating buz of this problem im request to you plz open it now
My number :- [protected]...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — availed two uan

 Jitu777 on Apr 19, 2019
Respected sir / maam,

This is to inform that, i rupam saikia have two uan's which are generated by two different companies.
The uan's are:
1>[protected]Which is already activated)
2>[protected]Unable to activate the respective uan)

The first uan[protected] is issued by aircel telecom, which pf already i have withdraw-led.

The second uan[protected] is issued by idea cellular which i am unable to activate it.

The same scenario is repeatedly highlighted by me through e-mails to the respective hr of the establishment...
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — my new sim is not showing network

 Ammuuu on Apr 19, 2019
Respected sir,

Yesterday morning i have purchased new idea sim card from pala. On the same time i submitted all the necessary documents. But yet not it is not activated and network signal also showing. Also showing the sim regestration failed. Please do needful action take for my complaint.
I hope you will do needfull.
My new number is [protected]...
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — poor care center service

 Mhtbhatia2 on Apr 19, 2019
My idea no is [protected]..
My name is pooja bhatia, i am from batala (143505) punjab. Yesterday my sim suddenly shown emergency call only and blocked automatically i always recharge my number on time.. Without any issue idea blocked my number and when i go to idea cervice here in my city they talk to me very rudely and said i have only option to go for postpaid. My request is to take a action so your customer care execucive can speak atleast politely to their coustomer othervise i file complaint againt idea...
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — network issue in my area (navi mumbai)

 Akhil Panicker M on Apr 18, 2019
I live in ulwe, navi mumbai and for the past 1 month i am not getting network on my cellulardevice. Everything time i search and try to register on idea network it fails to fo so.
My bank sccounts are linked with this number and i am unable to make any online transaction.
There are several other big problems to deal with and this is just wasting my time.
I am very much disappointed with idea and its network provider in navi mumbai.
I am never gonna suggest anyone to look up for an idea sim. I cannot ever contact customer servive agent as there is network available....
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — wrong number recharge refund

 Nani Goud on Apr 17, 2019
Hello sir,

I accidentally recharged a idea number ([protected]) with an amount of ₹398 on 17th april, 2019 through phonepe recharge provider. The transaction id of phonepe is n1904171149127243850801
Plz refund that amount to [protected]. As i am running out of money to recharge my number.

I contacted the phonepe customer support and cellular service provider also but their help is not at all satisfying, they just replying that they cannot help at all.

Please help me with this issue....
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — harrashment by idea # regarding payments idea number 8591008786. (even no dues pending ) still idea team calls to my relatives...

 lambajatt on Apr 17, 2019
Contact- [email protected] or [protected]

Dear Team,

this is for your information, your collectoion is harrashing me by calling my relatives for payement of my Idea number # [protected].
even i have already cleared total bill & given a request for convert this number in prepaid.

Call received on date[protected] from idea collection executive by number- [protected]

i have reported to idea store ( Mohid height, suresh nagar, RTO lane, andheri weats) on[protected]. and they said they will look into this matter.
Complaint comments  Read comments [1]Complaint category Telecommunications

Idea Cellular — number not activated after safe custody

 MPune on Apr 17, 2019
I have an idea number that was kept in safe custody for 2months. Due to extension in travel plan by a month, the number was deactivated by idea. Since # was not allocated to anyone, store person asked to get a new connection/sim having same number. Its been more than 15 days now but havent received the televerification message & number remains inactive. Store person says they cant help either & that there is no option but to wait.
This is just ridiculous & pathetic service on part of idea. Inspite of getting new sim & higher rate plan for same number, they are jus not activating it. Idea...
Complaint comments  Read comments Complaint category Mobile Service Providers

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