Idea Cellular Customer Care
Idea Cellular Ltd.
Customer satisfaction rating: 52%
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12754
COMPLAINTS

Idea Cellular Customer Care

Idea Cellular Ltd.

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Address
Suman Tower, Plot No. 18, Sector 11
Gandhinagar
Gandhinagar District
Gujarat
India - 382011

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
857
down
394

Mobile:
Mobile:
+91 95 9400 4000  [Head Office]
up
636
down
308

Fax:
Fax:
+91 79 2323 2251  [Head Office]

Additional info
Andhra Pradesh: +91 98 4801 2345
Assam:
+91 36 1246 5437
+91 36 1246 5438
Bihar/Jharkhand: +91 97 0801 2345
Delhi NCR: +91 98 9101 2345
Gujarat: +91 98 2401 2345
Haryana: +91 98 1201 2345
Himachal Pradesh: +91 98 8201 2345
Jammu:
+91 90 8601 2345
Karnataka: +91 98 4401 2345
Kolkata, West Bangal: +91 90 8801 2345
Madhya Pradesh & Chattisgarh: +91 73 1403 1414
Mumbai: +91 97 0201 2345
Maharashtra & Goa (Except Mumbai):
+91 20 6641 2222
+91 98 2201 2345
North East:
+91 36 1246 5437
+91 36 1246 5438
Odisha: +91 90 9001 2345
Punjab:
+91 98 1401 2345
+91 98 1401 2347
Rajasthan: +91 98 8701 2345
Tamil Nadu (Chennai): +91 90 9201 2345
Uttar Pradesh East: +91 98 8901 2345
Uttar Pradesh West: +91 98 3701 2345
West Bengal (Except Kolkata): +91 90 9301 2345

View More Information...

Customer satisfaction rating
52%
Complaints
12754
Pending
3547
Resolved
5715
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Idea Cellular related photos (1640)

Idea Cellular Complaints & Reviews

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Idea Cellular — pathetic behaviour of idea customer services executive

 Nalinee Jarang on Nov 16, 2019
It's is very pathetic behaviour of idea customer service executive. I request to active mci serives first of all it is not active that's the reason i registrar the complaint. After getting your complaint reasoned call it's employee name manisha this is one of the 🖕 girl bz she don't listen anything and continuously talking and she deactivated the my mci service... After this fauking i call customer service call connect with senior abhishek is he's name. He don't know how to talk customer he give me all wrong information because of this 2 your idea customer service executive i port my sim...
Complaint comments  Read comments Complaint category Employees

Idea Cellular — sending port message to 1900 fails [Resolved]

 joe.gemini on Nov 16, 2019
I tried to send port message to 1900 from my idea number by using format port to port to jio. How ever the messages are not being sent, it shows sending failed. I have tested sending messages to other numbers and it works but messages sent to 1900 are being blocked. This is causing inconvenience to me. Kindly unblock the messages sending to 1900 at the earliest. Thank you....
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — wrong deduction by idea cellular

 Rohitbdwj on Nov 16, 2019
This is 2nd time when idea has deducted ₹3/- from my balance.
I've not opted for any paid value added service.
For earlier deduction i didn't file any complaint with idea because it was the matter of just ₹3/-, but now i'm making this complaint on this platform because they have done it again and will do this again in future.
And while filling complaint through idea website there is no category to choose for wrong deductions.
If there is any paid service aligned with my number other than calling, sms, internet then please deactivate the same.
Thanks...
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — unable to send port sms to 1900 [Resolved]

 Suha Suhasini on Nov 16, 2019
I tried to send port message to 1900 from my idea number [protected] by using format port to port bsnl. How ever the messages are not being sent, it shows sending failed. I have tested sending messages to other numbers and it works but messages sent to 1900 are being blocked. I have talked to idea customer care who repeatedly states that they couldnt find any reasons why port messages wouldnt be delivered. Please help...
Complaint comments  Read comments Complaint category Online Games

Idea Cellular — address and name

 Hunter8058 on Nov 15, 2019
Sir kindly give me the address of [protected] no on my email [protected]@gmail.com someone is calling to me and asking for money he is saying he hacked my fb account and saying if don't give him money he will upload my photos and i am attaching photo of it he gives me his account number and asking for 10000 sir plz give me his name and address as soon as possible...
Complaint comments  Read comments Complaint category Unsolicited Phone Calls

Idea — poor networks

 daksh445 on Nov 15, 2019
Sir,
I am a student from pithoragarh, as our exams are near so i need to study on different topics through internet.
I use idea networks for a long time, for using internet, but nowdays the quality of networks are very bad. Sometines the networks are't arive properly, or it took a long time in searching.
I kindly request you, please solv this problem as fast as can have.
Thank you!...
Complaint comments  Read comments Complaint category Schools

Idea Cellular — saari duniya ki panwati lage owners aur buddhon ko...

 Vinay Khamitkar on Nov 15, 2019
5rs koi badi baat nahi hai but still agar socho toh inka game 5 rs se 125cr logon k aabadi vale desh me kisi ko farak nahi padta...

Idea - vodafone ko bhik lage.. uske owner ko kide pade.. logon ko faltu ka paisa kaata jaa raha hai.. govt ne fine lagaya toh logon k pass se paisa.. ye skim chalu hua vo flash chalu hua.. kuch bhi jhoota bahana banake paison ki loot macha rakha hai... Mere bharat ka kya hoga sare buddhe system me baith k khud ka jeb bharr rahe hai... Aur young age k sabhi soye hue hai... In jaise compny insaanon ko loot k insaanon ki badd dua le rahe hai.. is liye inke...
Complaint comments  Read comments Complaint category Mobile Handsets

Idea Cellular — no network since 2 days

 Mitessh Kotwani on Nov 15, 2019
Dear sir,

Please resolve the network issues asap.

This is to inform you that i am using many numbers of idea since so long time.

List of my numbers
[protected] idea
[protected] idea
[protected] idea
[protected] idea
[protected] idea
[protected] idea
[protected] idea
[protected] idea
[protected] vodafone
[protected] idea
[protected] idea
[protected] idea

These all numbers are at same place.

Since two days i am facing problem in network,

Since...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — amount back and recharge.

 abdul82 on Nov 14, 2019
I am csc vle. I want to back my recharge which i done with mistake and i called call center and they told this amount come back in 7 days but from 2nd or 3rd octomber and also balance in not debited in account. And i confirmed that balance from my account credited you can see in image thank you.

Idea mobile number which in claim: [protected]
Transaction id available in image,
Csc id:[protected]
Address: ahmedabad city, gujarat

Thank you...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — billing of 2016 in 2019

 Pradeep Uppal on Nov 14, 2019
I have postpaid no. [protected] with idea since 2018.
I was using the same no. Since 2007 and i have switched many operators since then, each giving some advantage over other.
Now, to my utter surprise and ridiculous action of idea, they have stopped my signal since past 2 months.
Their customer care is telling that i have some unpaid amount of 1400/- rs. Of period 2015 and they are asking this in 2019!!
1. They say that they will not restore signal, if i do not pay up.
2. I am not able to use no. But they will always be raising monthly bills, without bothering...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — duplicate sim activation

 naga_ch on Nov 14, 2019
Hello idea..,

I am using the idea network from 8+ yr. Now unexpectedly my network was disconnected.. So i visited near my idea store.. They provide the duplicate sim.

I came to andra pradesh (Native place) on leave i tried to activate from here.. But they response was very reckless. I did't expect response from your side..
So i am decided to change the network.. Now...

Finally i reach you to inform the issue..

Could you help me on this or i will go head with my idea.

Regards,
Naga malleswarao...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — my idea prepaid sim is not working in germany

 venkata_mohan on Nov 14, 2019
I'm having a idea prepaid sim since many years. Last three it was worked well in usa. As per the idea customer care representative, it needs to be maintained sufficient balance (Min above rs 500) and regular recharges min rs35. Now i have moved to germany recently and my idea sim stopped connecting to any local network through i've around rs 800 balance in account. Again i have the called the customer care and as per them, i need to manually select the network. I tried to do so many times but no use at all.

Please provide me the feasible solution as soon as possible....
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea — idea cellular unable (blocked) to send port message to 1900

 Venkat1990 on Nov 13, 2019
I tried to send port message to 1900 from my idea number by using port format (Port 809xxxxxxx). How ever the messages are not being sent, it shows sending failed. I have tested sending messages to other numbers and it works but messages sent to 1900 are being blocked. I have talked to idea customer care who repeatedly states that they couldn't find any reasons why port messages wouldn't be delivered....
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — balance cutting

 deshmukhtejas1 on Nov 13, 2019
I received call from idea care without pressing any key they activated one service charged 5rs this is completely unfair I also called customer care and also mailed they told that this is third party service how can I trust such inconvenience answer..
Remember : This is not about 5rs this is about how you providing bad service...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — complaint - regarding - recharge - double time to same number

 Susmitha Vadlana on Nov 13, 2019
I have recharged my friend number without knowing that he recharged already so i would be grateful to you if you refund my amount so i get to know that my recharge was wasted so please make me know that how and when i get my money refunded i will be ever grateful to your services. I recharged to idea number with my paytm account. The plan worth 149 rs...
Complaint comments  Read comments Complaint category Banks

Idea Cellular — amount amount is charged too high without using

 Epsi Jose on Nov 12, 2019
Hi, i'm joseph diraviam idea post paid elite customer from past 6 years

Every month bill amount is too high im already discussed on cal center peaople,
Again september month bill amount charged arround 590rupees, my plan is 399 plan, bill is too high so i do not paid, in this case my line is barred, in last month but last month also charged amount 560 something, now idea demand for 1154 to release this line from inactive....
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — delay for paper work of tower installation

 AmolShindej on Nov 12, 2019
Respected sir/ madam
This is my idea cellular number
[protected]
This latitude and longitude

17.19986 and 74.37229

This is my address land 23 ambak taluka kadegaon district, sangli maharashtra pin 415303

Why there is delay from idea

Rf team had done the survey of my location and found low coverage... They had optimise the network and do the best but still network issue has been not resolved

They told us new site approved on my land they had taken all lat and long and also they had told next team will...
Complaint comments  Read comments [4]Complaint category Telecommunications

Idea Cellular — deduction of balance on 9653749392

 Di29 on Nov 12, 2019
Money is Deducted without any activity on my part..even idea consumer care has no information abt it .got message from 53010 that 10 rupees are deducted without any information.this happend 2, 3 times in a month.idea cellular just ignored the pleas on behalf of coustmor to refund that money.which I kept in my idea account.i am having 2g keypad handset, no downloading is even done, not even I downloaded any game.still money is deducted.its unfair.kindly act......
Complaint comments  Read comments [4]Complaint category Mobile Service Providers

Idea Cellular — for taking 150 rs charge in exchange of old with new card and still new card is not activated

 Sudhakar Gadgile on Nov 11, 2019
I have recently exchanged my old card with new idea card of same number from idea care centr at nanded near Gurudwara chowk they have taken 150 rs charge in exchange of new card and now its been 3 days but still the card is not activated. If the problem is not solved within 24 hours then I am not going to use your service again my whole family use your service now we are going to discard your sim card,...
Complaint comments  Read comments Complaint category Unauthorized charges

Idea Cellular — phone repair under idea secure plan

 hemant_jkh on Nov 11, 2019
What is happening. logged a compliant on 27.08.2019, submitted all the papers, waited long enough, no conversation on customer care no given on idea dss website and by mistake if someone picks the phone he is not able to answer the question and disconnects the phone. what the hell is going on do let me know in case it needs to be further escalated to higher authority. please response. without mobile in the era...you can understand the frustration.

FYI i have raised my concern to appellate.[protected]@vodafoneidea.com but they are also one of them...believes sleeping on issues. what should...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

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