Idea Cellular Customer Care
Idea Cellular Ltd.
Customer satisfaction rating: 31%
Submit a Complaint
10013
COMPLAINTS

Idea Cellular Customer Care

Idea Cellular Ltd.

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Address
Suman Tower, Plot No. 18, Sector 11
Gandhinagar
Gandhinagar District
Gujarat
India - 382011

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
341
down
196

Mobile:
Mobile:
+91 95 9400 4000
[Head Office]
up
248
down
141

Fax:
Fax:
+91 79 2323 2251
[Head Office]

Additional info
Andhra Pradesh: +91 98 4801 2345
Assam:
+91 36 1246 5437
+91 36 1246 5438
Bihar/Jharkhand: +91 97 0801 2345
Delhi NCR: +91 98 9101 2345
Gujarat: +91 98 2401 2345
Haryana: +91 98 1201 2345
Himachal Pradesh: +91 98 8201 2345
Jammu:
+91 90 8601 2345
Karnataka: +91 98 4401 2345
Kolkata, West Bangal: +91 90 8801 2345
Madhya Pradesh & Chattisgarh: +91 73 1403 1414
Mumbai: +91 97 0201 2345
Maharashtra & Goa (Except Mumbai):
+91 20 6641 2222
+91 98 2201 2345
North East:
+91 36 1246 5437
+91 36 1246 5438
Odisha: +91 90 9001 2345
Punjab:
+91 98 1401 2345
+91 98 1401 2347
Rajasthan: +91 98 8701 2345
Tamil Nadu (Chennai): +91 90 9201 2345
Uttar Pradesh East: +91 98 8901 2345
Uttar Pradesh West: +91 98 3701 2345
West Bengal (Except Kolkata): +91 90 9301 2345

View More Information...

Customer satisfaction rating
31%
Complaints
10013
Pending
6588
Resolved
1908
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Idea Cellular Customer Care related pictures (1029)

Idea Cellular Complaints & Reviews

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Idea Cellular — Unauthrized activation of Mydala

 Ravinderc2017 on May 26, 2017
Not activated or download any Mydala deal but idea deduct Rs 29.00 from my balance. My number : 09891412003
I haven't activated it.There is no response from idea customer care service.
And when i am calling to idea care they behave rudely and told me that its your sin.
What the hell is it.

I got below message:

Is idea company now do such thing and make people fool.
Dear Customer,
thank you for downloading mydala powered deal from MYDALA.
You have been charged Rs. 29
Your balance is Rs. 20.82...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — Idea 4G sim chargez

 Surender Kumar on May 25, 2017
Visited idea center at Sadh Nagar Delhi. Wanted to upgrade my existing sim card to 4G. My old sim working. They gave me 4G sim as lost case and told that Rs. 50 will be deducted from my account as fee. I asked for free 4G sim. I was informed that whether its a lost case or upgrade case the fee is same. But why? All operators are providing free sim. Why idea cellular is cheating....
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — Idea Cellular Harassment after porting out

 Prabhakar Eerthineni on May 25, 2017
I ported out of idea 3 months back after suffering a great deal of money loss. My mobile number is 9000656657. they said pending bill amount of 147.30 rs.

i dont want this type of harrasment after porting also.

finally i'm ready to pay for that amount. how can i pay that amount.
when i pay for my mobile number in idea website, it said you are not a idea customer....
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — Pre call promotion irritates

 Kgarcha on May 25, 2017
Hi
I have an idea prepaid sim.from past one month i am facing a problem.whenever i call someone from my idea sim .a computer voice narrates plans .idea promotes its packs like recharge 90 and get upto 120 . For 5-10 seconds. This is annoying me.every time i try to call same thing happens.i complained about this thorough email on (customercare@idea.adityabirla.com) this email address But my issue is not resolved.PLEASE STOP THIS IMMEDIATELY...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — Non activation of new idea SIM

 Binay55 on May 25, 2017
Hi sir. I have ported from BSNL to idea and my no is 9531948078. Although i received a message for tele verification the nos such as 59059 cannot be connected despite multiple attempts. No numbers of customer care can be made using that SIM. Only few messages came on this number.
Request resolve at the earliest.
Regards
My alternate number is 9531948079...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea — Prorated overage charges

 Mrudula Rajhans on May 25, 2017
Account number-100017312363, Bill number-0372511250
I have same problem.I got May month bill dated-23may 4237.90 which is very high called prorated overage charges.
Previous my plan is 666cug plan and then next switch to 299plan.Now they are charging for 13days 3235.44.At which cost they are applying?
In previous bill also they are applying 75 rs for 18.525mb.
Even couldn't connect to their customer care device....
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — Abusive customer care people

 rajal dwivedi on May 25, 2017
I dont know from where do i start, so one bad day i bought this idea no #8424044076, hoping to like it but every month its increased bill amount and bad ntwork coverage motivates me to close this number. So i closed it some month back and after closing we payed some money also to the idea showroom stating that everyting is clear now and no dues receipt has also been given to us. We were relived till today, today a lady named Anjali Sharma from contact # 09599049832 called my husband Abhishek Shukla stating that we have 2500 rs bill pending since we have no idea about and he is travelling so he asked...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Money — Service request number 1-94872285748

 Samir More on May 25, 2017
Dear sir/madam
I made transaction of rs.50/- to idea cellular (Idea money) via transaction id-11051737781877 (Icici bank)
For my number idea no - 7517640675.
It is done for full talk time of rs.50/-
But it is not showing.
After many request, i am sending this mail to you.
Please do return the money to my bank account.
Waiting for reply.
Sameer morey
7517640675...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — Wrong, Extra amount charged...

 sbh18 on May 25, 2017
Really shocked and frustrated to see my Idea Postpaid bill. 7259892262

I am using Idea services from last so many years, the reason for being with Idea is that they are always transparent in charging customers.

But now they have changed...and trying to fool people with their cheat tricks.

Usually I get around 1000 Rs bill per month.

This time I got 4000+ bill, I checked the bill and noticed that I have been charged 2700 for my data usage, however nothing different or additional data was used as compared to previous months.

I...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — Idea Security amount refund

 Amit90malik on May 25, 2017
Hi,
I applied for mobile number portability and I received a callback from one of the idea representative(Sandeep Gupta: 9266511257). He asked me to send my ID proof and security amount of 300 via wtsapp and paytm. I did the same, but due to some reason my number was ported. i asked for my refund, first I was told I'll get it within one week. But now they have refused to refund my money. I talked to his supervisor (ABHISHEK:9015850004) as well. First he accepted that Sandeep Gupta works under him and he needs some time to investigate the issue. When I called him after 3-4 days later he clearly...
Complaint comments  Read comments Complaint category Other

Idea Cellular — Recharge coupon scratch number damaged

 neethuab on May 25, 2017
I have purchase Rs 100 IDEA Recharge card. But the Pin number is Damage after crash. Please Give me Pin Number to my e mail I D OR Recharge on My Number. Please assist me to recover the pin number...

My Mobile Number And Recharge Details

Mobile Number : 9961435008
Serial No. Of my Recharge Card : 1174770000097187
e-Mail: mkarthic@gmail.com

Secret Pin ?

Thanks in advance
Neethu...
Complaint comments  Read comments [1]Complaint category Education

Idea Cellular — Incoming outgoing calls details

 Madhavie on May 24, 2017
Hi sir this is madhavie i have idea mobile number 9848662973 i want the details of my mobile number ; i.e incoming and out going calls list for past six months of my mobile number please send the details of my mobile mumber for my registered email id my email id is sbrblr@gmail.com my address is ponnekallu po tadikonka md guntur dt andhrapradesh. Thanking you. yours faithfully...
Complaint comments  Read comments [1]Complaint category Other

Idea Cellular — Recharge unsuccessful

 perth3687 on May 25, 2017
Mobile no-8759614488
Date of incidence - 23/05/2017
Amount Recharged - Rs 69.00 (full talk time offered )
Recharge done from laptop as online recharge
debited my bank A/C - SB NO-0082012434496
Bank-United Bank of India
Branch-New Maniktala (Kolkata)
SMS received- "OP Ref-WB21052320330093"
Mobile' place- Bongaon (North 24 Parganas)
Recharge unsuccess but freecharge website showed recharge successfl....
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — Wrong information provided by idea customer care executive

 chinmayeebiswal on May 24, 2017
I was mentioned by one of idea customer care executive on call as well as in Retail shop that the International Incoming calls are free on paying 3000Rs and I had paid for the same on April 07th in Mysore city(Near Surya Bakery) before travelling to the US. I used incoming for 2 days and I got the message saying that I will be charged 270Rs/Min for incoming calls then my service was completely blocked. When I returned to India I got back phone service along with that I received a bill of 14728/- R.s for the incoming of 2 days which was mentioned to be free by your Customer Care Executive. It was...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — Idea mobile sim no. 7670014675 : FRAUDULENT CHARGES

 hk456us on May 24, 2017
On 29.04.2017, I have purchase on Myfi router for Rs. 1950/- with a IDEA PLAN 4G_MiFi_2GB_DAY_525 Sim no. 7670014675. Accordingly, I was informed that I will get 2 G.B. per day with 4 G. I used it suddenly on 09.05.2017 services on this number stopped. I have taken up the matter with customercare / Idea-gallery / idea on twitter but no resolution. On 22.05.2017, I got the bill and apart from monthly charges, they charged Rs. 3399/- for data usages, while I have used the data less than 2 G.B. per day according to their Bill.

On taking up the matter with their customercare, no resolution...
Complaint comments  Read comments Complaint category Unauthorized charges

Idea Cellular — Idea Money Fraud transaction on my SBI credit card

 M L N V SATYA KISHORE GUPTA on May 24, 2017
Hi

I am residing in Bangalore, I have received a call from mobile number +91-9838730424 at 6:56 P.M on 20-MAY-17. The caller pretended to be from SBI rewards said your reward points are expired and if you want to adjust the reward points to your outstanding credit card bill you need to perform the ivr transaction.
I suspected the call as fraud but the caller has convinced me by telling all my card details and my date of birth and finally the ivr transaction happened and soon after four transactions each of 4785/-, total of 19140 /- have happened with merchant as IDEAMONEY....
Complaint comments  Read comments Complaint category Credit Cards

Idea Cellular — Postpaid bill generation Rs.2276

 Kartikshende on May 24, 2017
I had a worst experience with the Idea postpaid service. I am using Idea postpaid form last one year but every month there was a worst service and high bill generation by idea but it was minor amount generations so I ignored it .But suddenly this month the bill generated Rs.2276, I am surprised and there were only 2 days bill Rs.1600 .It is just because I had changed the plan . I didn't understand how can they charge Rs.1600 just for 2 days data usage.Really poor service by Idea .There customer care executive know nothing about that .I made complaints everywhere but no response from anyone.I want...
Complaint comments  Read comments [1]Complaint category Telecommunications

Idea Cellular — Wrong Complaint by sandeep malhotra icms pvt ltd

 neha_rastogi on May 24, 2017
Thsi is reference to a call i received from Delhi stating a transaction shortfall on my bhelf . I need to bring into your notice that all the said pending payments have been made and i have also received an acknowledgement for the same from Idea.
I need to know as to why are the guys troubling me now .
I would like to know as to what can be done to stop this ....
Complaint comments  Read comments Complaint category Broadband

Idea Money — Credit card fraud transaction - converted to idea money

 M L N V SATYA KISHORE GUPTA on May 23, 2017
FRAUD transaction of my credit card
I had received a call from +91- 9838730424 on 21/MAY/17 at 6:56 PM, where he said we are calling from SBI rewards and he asked me to confirm credit card details for the purpose of giving additional reward points and cash back. For this he asked me to do an online transaction to process the same. When I checked, the SMS was for initiating the transaction of Rs.4785/-. The transaction has happened four times and a total of Rs. 19140/- has been debited from my credit card. After that he told me within 2 days the reward points will credit in your card. When...
Complaint comments  Read comments [3]Complaint category Credit Cards

Idea Cellular — Misbehavior by staff named manpreet .

 vaibhav sharma cmi on May 23, 2017
Today smt manpreet called from the phone number 9810903408 at my phone 9867216977 and said about unpaid bill. She insisted me to pay bill through phone banking. As i have paid all my outstanding amount of said post paid number and even opt portability at madhyapradesh circle of IDEA. After my resistance smt. manpreet started abusing me and said bad words. now she hacked call records of my phone and making calls to my contacts spreading bad rumars about me....
Complaint comments  Read comments Complaint category Mobile Service Providers

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