Idea Cellular Customer Care
Idea Cellular Ltd.
Customer satisfaction rating: 33%
Submit a Complaint
11567
COMPLAINTS

Idea Cellular Customer Care

Idea Cellular Ltd.

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Address
Suman Tower, Plot No. 18, Sector 11
Gandhinagar
Gandhinagar District
Gujarat
India - 382011

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
506
down
267

Mobile:
Mobile:
+91 95 9400 4000
[Head Office]
up
363
down
200

Fax:
Fax:
+91 79 2323 2251
[Head Office]

Additional info
Andhra Pradesh: +91 98 4801 2345
Assam:
+91 36 1246 5437
+91 36 1246 5438
Bihar/Jharkhand: +91 97 0801 2345
Delhi NCR: +91 98 9101 2345
Gujarat: +91 98 2401 2345
Haryana: +91 98 1201 2345
Himachal Pradesh: +91 98 8201 2345
Jammu:
+91 90 8601 2345
Karnataka: +91 98 4401 2345
Kolkata, West Bangal: +91 90 8801 2345
Madhya Pradesh & Chattisgarh: +91 73 1403 1414
Mumbai: +91 97 0201 2345
Maharashtra & Goa (Except Mumbai):
+91 20 6641 2222
+91 98 2201 2345
North East:
+91 36 1246 5437
+91 36 1246 5438
Odisha: +91 90 9001 2345
Punjab:
+91 98 1401 2345
+91 98 1401 2347
Rajasthan: +91 98 8701 2345
Tamil Nadu (Chennai): +91 90 9201 2345
Uttar Pradesh East: +91 98 8901 2345
Uttar Pradesh West: +91 98 3701 2345
West Bengal (Except Kolkata): +91 90 9301 2345

View More Information...

Customer satisfaction rating
33%
Complaints
11567
Pending
4857
Resolved
2604
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So far so good - The company responded to our notifications and is working on resolving complaints.

Idea Cellular related photos (1288)

Idea Cellular Complaints & Reviews

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Idea Cellular — deducted my balance to rs.0 from rs.180

 atithi sangam on Oct 22, 2017
I'm idea user and my no.is 9640462049 my balance have been deduced from 180 to 0. Without informing me and without my permission my balance got transfered to CG_PAYP__TimweMmoney and to CG_PAYP__FortumoPayments.
this have happened on 22 oct 2017 11:30 am. i have tried to call customer care about this issue within one hour I have called nearly 40 times but people from idea always said that all customer executives are busy call later. I don't know why idea has deducted my 180 rupees but I want my money back on the same number. please give my money back and pick up calls .
While filling...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — mobile balance deduction without any reason & rude behavior of cce

 Divya0309 on Oct 22, 2017
Dear Team,

I m registering complaint against Idea Cellular, They have deducted my balance 5 time without any reason, I called them twice to deactivate all the services & for DND option activation, but they did not do that, in a daily bases i m getting msg that " you subscribe XYZ services", i did not activate any service or any facility, even i asked them to return my balance amount which was up to 70rs, but they denied to return it, Customer care executive was very rude & Said we can not help you, we wont refund your amount.This is not the first time that they deducted my balance,...
Complaint comments  Read comments Complaint category Mobile Handsets

Idea Cellular — mobile connection-speed issue

 md.raja786786 on Oct 22, 2017
Hi,

I had subscribed to idea connection on 20th September with below
mentioned plan offered by idea 499.

Number: 9555109873

30 GB data(1 gb per day)
5 GB extra

After activation of the this plan from last 1 month i am not able to use data properly due to low speed. I called several times to call center but found their executives irresponsible.
I complained(complain number:C!-100583661254) about very slow speed that i am getting but as
expected, no resolution.till now,

Note :- idea is a fraud company launched...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — number has been permanently discontinued

 pradeep Aelani on Oct 22, 2017
Hi I have kept for safe custody for 2 month I was out of India I just reached 2 days late in idea store they have permantly disccounted my number. I was using that number since 15 years I can say that number was my identity.
I am not getting for 50 rs my postpaid sim how can get disccounted with my permission.

Number was : 9974078881
Idea company is doing unfair with customers I been store also not giving peroper answer...

Kindly understand customer needs....
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — no network , worst voice quality, no internet speed

 Uhc on Oct 22, 2017
Not receiving network, call drops, worst internet speed, missing call because of your network problem. It was said Jio provides bad services but let me say idea is gone worse can't even provide network properly, Jio is gone too up its giving best services. If idea want to survive please give good services, or else all of your customers will get shifted to JIO. Hope u r getting number porting requests from your customers. Solve it soon or your more customers are going down. At least 10 customers of idea are going to Jio from my family, due to provided problems. Best luck ....
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — not porting out my postpaid number

 neha.y on Oct 21, 2017
I am trying to port my number, but didn’t approve my request. I have generated two porting code IW123932, IW373754 one in aug & second in October, but the cancelled both. Even I they didn’t msg or mail me that my request has rejected, when I call them to know the satus abt my porting request then they told me that my request has been rejected. When I asked them the reason for rejection they replied that you didn’t pay proper bill, this is disgusting I have already submit 120rs extra in October month bill, I have receipt in my mail, other operator says that they are leaving ur number willingly,...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — regarding 392 recharge

 hitu utwani on Oct 21, 2017
I am geting offer on my number of 392 84 days validity do i recharge or not of same amount plz guide.

y number is 9510957200...xxx...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — request for activating duplicate sim

 Sajna Bismi on Oct 21, 2017
I have lost my idea sim and I applied for a duplicate sim .They told me that it would be activated within 4hours . But it's been 6hours and still it's not activated . My sim was lost 4days ago and the idea office nearby took 4days to get a duplicate sim . There was a lot a inconvenience for me for their behavior since I was not able to make any calls and all....
Complaint comments  Read comments Complaint category Mobile Handsets

Idea Cellular — fake payment call

 sandy168 on Oct 21, 2017
Got call from 9540384488 & 9810055404 from RITIKA on 16 oct 2017, she asked to pay waive off amount (Transaction number -106289190209) but neither number has been activated nor she is responding.

Also got the mail form "Amit.Tyagi4@idea.adityabirla.com" to pay the required amt but seems it was fake call & mail. Please do the needful.

Sandeep Kumar...
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — to change to prepaid

 pnaganand on Oct 21, 2017
Dear Team,

I bearing mobile number - 9640046611 with IDEA network have been approaching the idea store and idea outlets for changing my service from prepaid to postpaid. I have been told to approach idea local outlet which i called up customer care. When i have approached the Idea store at Vijayawada, Opposite to Raghaiavah park - I have been told that they are having shortage of SIMs and would take more than 6 months to receive the SIMs. I have then approached IDEA store at Kakinada - Bhanugudi center, I was told that they dont have IDs for changing the same. And i have approached...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — to change from postpaid to prepaid

 pnaganand on Oct 21, 2017
Dear Team,
I bearing mobile number - 9640046611 with IDEA network have been approaching the idea store and idea outlets for changing my service from prepaid to postpaid. I have been told to approach idea local outlet which i called up customer care. When i have approached the Idea store at Vijayawada, Opposite to Raghaiavah park - I have been told that they are having shortage of SIMs and would take more than 6 months to receive the SIMs. I have then approached IDEA store at Kakinada - Bhanugudi center, I was told that they dont have IDs for changing the same. And i have approached another...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — your marketing strategy

 9713626301 on Oct 21, 2017
When the jio is there the mandotory idea offer you spoke before sucks so bad no one likes it ...
its a worst thing i ever heard in my entire life much worse than taher shahs songs and dhinchak pooja your that dialer tone thing is a torchure some one can get depressed after hearing this its one of the nightmares one can hear so bad ...
idea offer sucks
idea offer sucks
idea offer sucks
idea offer sucks
idea offer sucks
idea offer sucks

idea offer sucks
idea offer sucks

idea offer sucks

idea offer...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — wrong promises from idea and mislead to customer

 Gorakhwa on Oct 20, 2017
Idea committed 6 gb data with unlimited calling per month for postpaid plan 499 on dated dated 21.05.17.
So considering data offer i was changed my vodafone cell (9423024351) to idea but till date i have not received committed 6gb data, actual received only 3gb per month.
When i asked representative they told me you have 6gb but fact remain same because after 3gb usage of every month my data pack not working.

Finally i reached with bill evident then idea declared as your plan is 3gb.
I have evidence so enclosed plan copy pertaining commitment.
I was suffered...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Idea Cellular — fee for duplicate sim

 Gdb on Oct 20, 2017
I lost an idea sim & requested for duplicate sim. Idea centre fellow took 80 rs fee & once the sim get activated, you have charged 50rs as processing fee. What is this? Whether idea want customers or not? If at all idea wants to have as many customers as possible, it must look into these aspects. I don't know, whether ur idea center fellow is right or not, if u resolve this i ll stay with idea otherwise i ll get away...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — about the caller tune

 shekar kumar gola on Oct 20, 2017
Sir mera naam shekhar kumar gola hai mere number par dialor tune lagi thi jo maine usi din hatwati thi phir mere unbillet mai 265 show kar rahe hai sir mai chahata jab mai uska benit nahi le raha hu to wo charge kyu jud raha hai mai agar wo charge nahi hata to mai apna number port karwa lunga. Or mere ghar mai bhi bill connection idea ke unko bhi band karwa dunga jab ki maine customer care ko kai baar complaint kar di abhi tak show kar agr mere monthly bil mai add hote to na to b ill jama karunga or na hi kuch number ot band kar lunga kitni baar compant kara di koi snwai nahi ho rahai hai...
Complaint comments  Read comments Complaint category Business & Finances

Idea Cellular — wrongly barred calls without proper information

 Dushmanta Bhoi on Oct 19, 2017
I ported from airtel to idea - my biggest mistake - and everything worked fine for 2 months. Suddenly i couldn’t call anyone, when i complained they said it’s due to the outstanding amount from the previous network.

I accept that it was my fault that i didn’t pay the amount with in the stipulated date. But you cannot bar my calls just like that without information. They said they had already send an sms about 20 days back. You guys keep on spamming my inbox with nonsense messages and expect me to go through all the messages???

Seriously bad customer experience.
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Idea Cellular — refund money

 RavinderGoswami on Oct 19, 2017
Sir, i m ravinder goswami and my mobile no. Is 9891464477... And i was paid my last bill of rs.300 and after paying that bill my balance will be of rs.230.. And i was contact to your customer care and they said that your amount was transferred to an idea no. But sir, i don't have any idea number... Please sir. Provide my money as soon as possible... My alternate mobile number is 9810454477 and my address and all other things also correct but you not refund ny money to me. You tell me last 17/10/2017 but money was not refund. It will allover 90 days and again and again u tell me date and date and...
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — false promise by sales

 kothuriraja on Oct 19, 2017
Initially, i'm in vodafone network. One fine day, my colleague got a call from idea celluar team (Neha - 7026590321) and explained their offers. Since my friend is not able to understand the offers which they are explaining him. I came into the line and inquired the offers. Hence i asked that, if i switch from vodafone to idea, will you provide me a complimentary bag and watch (As there is an offer in idea long back). Immediately she said okay. After the activation, you can avail this offer. Got impressed with the offer and switched from vodafone to idea. After the activation, when i called that...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Money — idea money payment fraud transactions

 bhanu chander reddy on Oct 18, 2017
Lots of people got fraud call saying your hdfc credit card reward points got expired and you can opt for cash back amount of 4728.00rs. Caller asked them to provide debit card number to get amount back. Initially peoples denied sharing personal details. But after some discussion most agreed to share their debit/credit card nos and otp. Amount got deducted from account, when asked they replied saying said it ll be credited back to your account in 24hrs.
The total amount was deducted from my credit card 4728.00 * 4 =18912
And 4736.00 amount was deducted from my debit card. Total amount...
Complaint comments  Read comments Complaint category Credit Cards

Idea Cellular — incorrect charges

 Aditya Girhe on Oct 18, 2017
It has been a pathetic experience with idea cellular after changing the plan.

The plan change was suggested by a corporate idea agent in my company.

As per the plan i was supposed to get 11 gb of data on both my numbers. However, i did not get it on one of my numbers and the bill for that number shot up. When i inquired about this customer care stated that the number is not eligible for free data. If this was the case, they should have mentioned that before the plan change.

I wanted to port out after this experience however they offered to waive off the...
Complaint comments  Read comments [1]Complaint category Telecommunications

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