Idea Cellular Customer Care
Idea Cellular Ltd.
Customer satisfaction rating: 33%
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11561
COMPLAINTS

Idea Cellular Customer Care

Idea Cellular Ltd.

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Address
Suman Tower, Plot No. 18, Sector 11
Gandhinagar
Gandhinagar District
Gujarat
India - 382011

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
505
down
267

Mobile:
Mobile:
+91 95 9400 4000
[Head Office]
up
363
down
200

Fax:
Fax:
+91 79 2323 2251
[Head Office]

Additional info
Andhra Pradesh: +91 98 4801 2345
Assam:
+91 36 1246 5437
+91 36 1246 5438
Bihar/Jharkhand: +91 97 0801 2345
Delhi NCR: +91 98 9101 2345
Gujarat: +91 98 2401 2345
Haryana: +91 98 1201 2345
Himachal Pradesh: +91 98 8201 2345
Jammu:
+91 90 8601 2345
Karnataka: +91 98 4401 2345
Kolkata, West Bangal: +91 90 8801 2345
Madhya Pradesh & Chattisgarh: +91 73 1403 1414
Mumbai: +91 97 0201 2345
Maharashtra & Goa (Except Mumbai):
+91 20 6641 2222
+91 98 2201 2345
North East:
+91 36 1246 5437
+91 36 1246 5438
Odisha: +91 90 9001 2345
Punjab:
+91 98 1401 2345
+91 98 1401 2347
Rajasthan: +91 98 8701 2345
Tamil Nadu (Chennai): +91 90 9201 2345
Uttar Pradesh East: +91 98 8901 2345
Uttar Pradesh West: +91 98 3701 2345
West Bengal (Except Kolkata): +91 90 9301 2345

View More Information...

Customer satisfaction rating
33%
Complaints
11561
Pending
4860
Resolved
2596
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So far so good - The company responded to our notifications and is working on resolving complaints.

Idea Cellular related photos (1288)

Idea Cellular Complaints & Reviews

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Idea Cellular — not porting out my postpaid number

 neha.y on Oct 21, 2017
I am trying to port my number, but didn’t approve my request. I have generated two porting code IW123932, IW373754 one in aug & second in October, but the cancelled both. Even I they didn’t msg or mail me that my request has rejected, when I call them to know the satus abt my porting request then they told me that my request has been rejected. When I asked them the reason for rejection they replied that you didn’t pay proper bill, this is disgusting I have already submit 120rs extra in October month bill, I have receipt in my mail, other operator says that they are leaving ur number willingly,...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — request for activating my duplicate sim

 Sajna Bismi on Oct 21, 2017
I have lost my idea sim and I applied for a duplicate sim .They told me that it would be activated within 4hours . But it's been 6hours and still it's not activated . My sim was lost 4days ago and the idea office nearby took 4days to get a duplicate sim . There was a lot a inconvenience for me for their behavior since I was not able to make any calls and all ....
Complaint comments  Read comments Complaint category Mobile Handsets

Idea Cellular — fake payment call

 sandy168 on Oct 21, 2017
Got call from 9540384488 & 9810055404 from RITIKA on 16 oct 2017, she asked to pay waive off amount (Transaction number -106289190209) but neither number has been activated nor she is responding.

Also got the mail form "Amit.Tyagi4@idea.adityabirla.com" to pay the required amt but seems it was fake call & mail. Please do the needful.

Sandeep Kumar...
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — to change to prepaid

 pnaganand on Oct 21, 2017
Dear Team,

I bearing mobile number - 9640046611 with IDEA network have been approaching the idea store and idea outlets for changing my service from prepaid to postpaid. I have been told to approach idea local outlet which i called up customer care. When i have approached the Idea store at Vijayawada, Opposite to Raghaiavah park - I have been told that they are having shortage of SIMs and would take more than 6 months to receive the SIMs. I have then approached IDEA store at Kakinada - Bhanugudi center, I was told that they dont have IDs for changing the same. And i have approached...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — to change from postpaid to prepaid

 pnaganand on Oct 21, 2017
Dear Team,
I bearing mobile number - 9640046611 with IDEA network have been approaching the idea store and idea outlets for changing my service from prepaid to postpaid. I have been told to approach idea local outlet which i called up customer care. When i have approached the Idea store at Vijayawada, Opposite to Raghaiavah park - I have been told that they are having shortage of SIMs and would take more than 6 months to receive the SIMs. I have then approached IDEA store at Kakinada - Bhanugudi center, I was told that they dont have IDs for changing the same. And i have approached another...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — your marketing strategy

 9713626301 on Oct 21, 2017
When the jio is there the mandotory idea offer you spoke before sucks so bad no one likes it ...
its a worst thing i ever heard in my entire life much worse than taher shahs songs and dhinchak pooja your that dialer tone thing is a torchure some one can get depressed after hearing this its one of the nightmares one can hear so bad ...
idea offer sucks
idea offer sucks
idea offer sucks
idea offer sucks
idea offer sucks
idea offer sucks

idea offer sucks
idea offer sucks

idea offer sucks

idea offer...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — wrong promises from idea and mislead to customer

 Gorakhwa on Oct 20, 2017
Idea committed 6 gb data with unlimited calling per month for postpaid plan 499 on dated dated 21.05.17.
So considering data offer i was changed my vodafone cell (9423024351) to idea but till date i have not received committed 6gb data, actual received only 3gb per month.
When i asked representative they told me you have 6gb but fact remain same because after 3gb usage of every month my data pack not working.

Finally i reached with bill evident then idea declared as your plan is 3gb.
I have evidence so enclosed plan copy pertaining commitment.
I was suffered...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Idea Cellular — fee for duplicate sim

 Gdb on Oct 20, 2017
I lost an idea sim & requested for duplicate sim. Idea centre fellow took 80 rs fee & once the sim get activated, you have charged 50rs as processing fee. What is this? Whether idea want customers or not? If at all idea wants to have as many customers as possible, it must look into these aspects. I don't know, whether ur idea center fellow is right or not, if u resolve this i ll stay with idea otherwise i ll get away...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — about the caller tune

 shekar kumar gola on Oct 20, 2017
Sir mera naam shekhar kumar gola hai mere number par dialor tune lagi thi jo maine usi din hatwati thi phir mere unbillet mai 265 show kar rahe hai sir mai chahata jab mai uska benit nahi le raha hu to wo charge kyu jud raha hai mai agar wo charge nahi hata to mai apna number port karwa lunga. Or mere ghar mai bhi bill connection idea ke unko bhi band karwa dunga jab ki maine customer care ko kai baar complaint kar di abhi tak show kar agr mere monthly bil mai add hote to na to b ill jama karunga or na hi kuch number ot band kar lunga kitni baar compant kara di koi snwai nahi ho rahai hai...
Complaint comments  Read comments Complaint category Business & Finances

Idea Cellular — wrongly barred calls without proper information

 Dushmanta Bhoi on Oct 19, 2017
I ported from airtel to idea - my biggest mistake - and everything worked fine for 2 months. Suddenly i couldn’t call anyone, when i complained they said it’s due to the outstanding amount from the previous network.

I accept that it was my fault that i didn’t pay the amount with in the stipulated date. But you cannot bar my calls just like that without information. They said they had already send an sms about 20 days back. You guys keep on spamming my inbox with nonsense messages and expect me to go through all the messages???

Seriously bad customer experience.
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Idea Cellular — refund money

 RavinderGoswami on Oct 19, 2017
Sir, i m ravinder goswami and my mobile no. Is 9891464477... And i was paid my last bill of rs.300 and after paying that bill my balance will be of rs.230.. And i was contact to your customer care and they said that your amount was transferred to an idea no. But sir, i don't have any idea number... Please sir. Provide my money as soon as possible... My alternate mobile number is 9810454477 and my address and all other things also correct but you not refund ny money to me. You tell me last 17/10/2017 but money was not refund. It will allover 90 days and again and again u tell me date and date and...
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — false promise by sales

 kothuriraja on Oct 19, 2017
Initially, i'm in vodafone network. One fine day, my colleague got a call from idea celluar team (Neha - 7026590321) and explained their offers. Since my friend is not able to understand the offers which they are explaining him. I came into the line and inquired the offers. Hence i asked that, if i switch from vodafone to idea, will you provide me a complimentary bag and watch (As there is an offer in idea long back). Immediately she said okay. After the activation, you can avail this offer. Got impressed with the offer and switched from vodafone to idea. After the activation, when i called that...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Money — idea money payment fraud transactions

 bhanu chander reddy on Oct 18, 2017
Lots of people got fraud call saying your hdfc credit card reward points got expired and you can opt for cash back amount of 4728.00rs. Caller asked them to provide debit card number to get amount back. Initially peoples denied sharing personal details. But after some discussion most agreed to share their debit/credit card nos and otp. Amount got deducted from account, when asked they replied saying said it ll be credited back to your account in 24hrs.
The total amount was deducted from my credit card 4728.00 * 4 =18912
And 4736.00 amount was deducted from my debit card. Total amount...
Complaint comments  Read comments Complaint category Credit Cards

Idea Cellular — incorrect charges

 Aditya Girhe on Oct 18, 2017
It has been a pathetic experience with idea cellular after changing the plan.

The plan change was suggested by a corporate idea agent in my company.

As per the plan i was supposed to get 11 gb of data on both my numbers. However, i did not get it on one of my numbers and the bill for that number shot up. When i inquired about this customer care stated that the number is not eligible for free data. If this was the case, they should have mentioned that before the plan change.

I wanted to port out after this experience however they offered to waive off the...
Complaint comments  Read comments [1]Complaint category Telecommunications

Idea Cellular — aadhar linking to my no.9822259679

 Farokh Mistry on Oct 18, 2017
I tried to link my idea no. 9822259679 with aadhar but my fingerprints are not matching. I was advised to update my biometrics at local aadhar centre which i did. But when i tried again (After updating my aadhar biometrics) still fingerprints are not matching. I am receiving sms from idea to link aadhar with my mobile number but am not able to do so for no fault of mine. Kindly help....
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Idea Cellular — severe call drop issue during call @ malayattoor

 arunmuthukatt@gmail.com on Oct 18, 2017
Whenever we are trying to make a call using idea network on my area (Sebiyoor - manappattuchira road, near manappattuchira, malayattoor, kalady, kerala) we will face serious call drop issue.
Every month i am paying plenty of money to avail the data & call facility on my idea connection no.7293171171.

Even after repeated complaints they are not ready to resolve the issue and giving fake commitments. As a consumer i request kind support from consumer complaints forum to sort out the issue as soon as possible....
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — extra bill charges and wrong plan information given when taking plan

 mohsin1991 on Oct 17, 2017
I had ported from airtel prepaid to idea postpaid executive told me paln ultimate_349 where i get 1gb 2g/4g, unlimited calls however idea have no 4g services or towers in ghansoli, navi mumbai so i never enjoyed idea 4g where i live i was able to use it only in nasik my home town. And they said it wont work in redmi note 4 mobile in mumbai
I am getting 2g network poor call quality i wanted to change to prepaid they said to wait for 3 months and i got my 3rd bill of total rs.1089.82 where i got
Extra of rs. 494.08 for using extra 10gb however i have jackpot_offer deducting 100 every...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — wrong bill generated from last three month

 Uday Kushwah on Oct 17, 2017
This my bill generate 383 idea app show and idea send message 443 .
i talked to customar care they told due to some technical issue charge added.
they revert miscelleneous charge.how they happend every month....
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — receiving flash cbc messages

 Praveen Potghante on Oct 17, 2017
Complaint logged at call center since last month. Even visited idea gallery 5 in numbers no progress receiveing flash cbc which lasts for a minute battery gets drained can't use internet.
Some software engineers employed at idea company have being doing this on behest of some powerful politician for reasons known to me.
Please look into the matter in good int

Erest of our nation.
9689038161...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — i want call history june to oct 2017 of my idea number 7350099119

 sujitnita on Oct 17, 2017
I want call history june to october 2017 of my idea number 7350099119. Please help me my sim card is missing my name is rajendra bichitkar. And send to my email id :- sujitnita00@gmail.com.
My mobile number is stolen from my uncle i want all call details and all incoming and outgoing numbers this all must be important for me.
Pleas help me i ll waiting for your reply... Its very urgent....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

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