Idea Cellular Customer Care
Idea Cellular Ltd.
Customer satisfaction rating: 47%
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11416
COMPLAINTS

Idea Cellular Customer Care

Idea Cellular Ltd.

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Address
Suman Tower, Plot No. 18, Sector 11
Gandhinagar
Gandhinagar District
Gujarat
India - 382011

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
704
down
350

Mobile:
Mobile:
+91 95 9400 4000  [Head Office]
up
508
down
270

Fax:
Fax:
+91 79 2323 2251  [Head Office]

Additional info
Andhra Pradesh: +91 98 4801 2345
Assam:
+91 36 1246 5437
+91 36 1246 5438
Bihar/Jharkhand: +91 97 0801 2345
Delhi NCR: +91 98 9101 2345
Gujarat: +91 98 2401 2345
Haryana: +91 98 1201 2345
Himachal Pradesh: +91 98 8201 2345
Jammu:
+91 90 8601 2345
Karnataka: +91 98 4401 2345
Kolkata, West Bangal: +91 90 8801 2345
Madhya Pradesh & Chattisgarh: +91 73 1403 1414
Mumbai: +91 97 0201 2345
Maharashtra & Goa (Except Mumbai):
+91 20 6641 2222
+91 98 2201 2345
North East:
+91 36 1246 5437
+91 36 1246 5438
Odisha: +91 90 9001 2345
Punjab:
+91 98 1401 2345
+91 98 1401 2347
Rajasthan: +91 98 8701 2345
Tamil Nadu (Chennai): +91 90 9201 2345
Uttar Pradesh East: +91 98 8901 2345
Uttar Pradesh West: +91 98 3701 2345
West Bengal (Except Kolkata): +91 90 9301 2345

View More Information...

Customer satisfaction rating
47%
Complaints
11416
Pending
3563
Resolved
4480
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Idea Cellular Complaints & Reviews

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Idea Cellular — my sim isn't working

 Al Rehnaz on Oct 21, 2018
My idea sim isn't working from past 2 weeks..it's showing zero network .no network available. M nt able to make any calls or even send a single text as i don't have any network . Currently m in Hyderabad using a kerala idea sim . Not only this, . Earlier before this situation happened my network used to get vanished all of a sudden and i had to switch off my phone nd switch it on so tat network should come.Please help me out solve this problem . Hoping a good response...
Complaint comments  Read comments Complaint category Other

Idea Cellular — abusive harassment

 aspersious on Oct 21, 2018
I received a call from this number [protected] and he claims he is my friend and he is from Patna but I do not know him. He is asking my personal and family details and he calls me late night and disturbs him. He wants to talk to me but I am not interested and he is frustrating me. He is a spammer and he harassed me.
Please block this number and mark as Harassment.
Phone Number- [protected]
Regards,
Ankit Kumar...
Complaint comments  Read comments Complaint category Sexual Abuse

Idea Cellular — fake massage have a fraud network, balance deduction

 Ajay20noi on Oct 20, 2018
Idea send me a msg call and talk neha and call rates are 10ps./sec i called at 556969 and when i called this number a lady attend call and say i am payal and after this she give phone to another lady and she says i am neha speeking and after this she took my call on hold and deduct my balance 52 rs.
After this i called to 198 they says did you call on this number with our previous permission then i says you mentioned for pre confermation then they says you are not talking mannerless way, and cut the phone. So i want action againt company fraud and against mis behaviour of staff....
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — discrepancies

 Chandrasekar EL on Oct 20, 2018
Dear Sir/ Madam,

I was using idea nirvana post paid plan of Rs. 389/- and a discount of Rs 50/- plus taxes and on 14/09/2018 I opted to migrate to Jio and the idea disconnected the service and according billing cycle is 1st of every month to end of the month. Accordingly my billing for a month should be 389/- minus discount of 50 plus taxes it is about Rs402/- but where as Idea Cellular raised a bill of Rs 772/- (pro rata from 01-09-18 to 14-09-18 + some 500/- for no proper clarification from the customer care centre and taxes on these amount) it is the violation of trai norms, when...
Complaint comments  Read comments Complaint category Internet Services

Idea Cellular — re: this recharge is a my mistake please reverse that money your mobile recharge for rs. 40.00 is successful.

 Somesh Maddheshiya on Oct 20, 2018
Order Details
Ordered on 20 October 2018 Order#[protected]
Printable Order Summary
Payment Method
Amazon Pay balance
Order Summary
Item(s) Subtotal:
40.00
Total:
40.00
Grand Total:
40.00
Successful
Paid on: 20 October 2018
Mobile Prepaid Recharge
Mobile number
[protected] Idea (UP East)
Operator Reference Number
UE[protected]...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — threatening me for non payment bill

 Manjula baskar on Oct 20, 2018
The idea customer service is hell pathetic .They have charged heck amount suddenly for the postpaid bill 299, they charged 2700 plus . In spite of calling them several hundred times to deduct the bill amount they never did. Now they are threatening my friends and family .This isnt fair anymore.if they are ready to reduce the correct billing amount I'm ready to pay it....
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — voice problems in throughout the area in last 9 days

 pankaj matai on Oct 20, 2018
Dear sir
The voice is not heard while calling since last 9 days. This problem is happening in all idea cellular mobiles in throughout the area. There is no voice on customer care number too.
Somehow the problem was not resolved even after complaining to the company.
please help us
thanks.

details
village- sema, matai nandprayag
district- chamoli uttarakhand
pin-246449
tower situated at- sema & baron...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — mobile connection circle change

 bagauria on Oct 19, 2018
Dear Friends,
Never take connection of idea postpaid. My idea postpaid connection is from rajasthan circle, I want to change my circle only, from Rajasthan to Haryana. They told that I have to go in Jaipur for circle change. Now I want to mnp this number in airtel after bill payment of Rs. 400 against 210 but they aren't giving the clearance also. Now I have to close this number after changing my number in all accounts like aadhar card, gas connection, bank account, credit card etc. because I have no option.
Friends my advice is that always take jio service. No one can competete...
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — bill not received.late payments charge etc

 dilippatel51 on Oct 19, 2018
I have purchased sim of idiea in augest first week.uptill now i have not recived any bill.u say bill is send on email.i have no email provided when i purchesed sim.i was not having email add.so.now u have charged me 620 rs.with late payment charges .as u have not send me bills i was not knowing about bill.so u have to wave all this charges after august bill.refund me all 620 and cancel my sim no.i will have to complin for this in coutemer protectin if u not take action on my complain....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Idea Cellular — 53010

 Soni0910 on Oct 18, 2018
I am receiving msgs every next day rs 10 rs 5 is deducted. Now the balance is left rs... As per customer care this is charged when clicked on game link, whereas I haven't clicked on any link. I think it is a new way to earn money. I need a resolution and my money back or I am going to stop using idea services, bcz there are still other service providers who are excellent in services and doesn't charged unnecessary unauthorized money...
Complaint comments  Read comments Complaint category Unauthorized charges

Idea Cellular — poor 4g speed

 Satya Pal Mago on Oct 18, 2018
I have taken idea 4g network for my mobile iphone 8plus
I am not getting 4g instead 2g and 3 g are coming most of times
The speed is very poor and i am unable to use internet
The problem is reported to idea 12345 but every time they suggest setting but of no use and again and again 2g network is coming
I am tired of idea of speed problem
Though the area where i am living is having 4g but may be lot of idea customers are there in that area and 4g speed is rededucef
If the problem persist we have to change the network
As claimed in tv advertisement,...
Complaint comments  Read comments [1]Complaint category Utility Services

Idea Cellular — refund of security amount of prepaid to postpaid

 Himmat salvi on Oct 18, 2018
My wife smt rich's salvi mobile number [protected] she apply for her number convert from prepaid to postpaid. She pay 500/rs for converting number prepaid to postpaid to idea branch sardarpura udaipur rajasthan 313001.
Sales person told us that it is security amount and refundable.
Bt we port sim from idea to airtel and six months pass away and we not getting security amount.
I will concern to the consumer court as soon as possible....
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — fraudulent internet bill

 Vidhu Arora on Oct 18, 2018
I havn't used the internet on my idea sim, but i m charged with extra 500 for some 134 mb, i was promised a waiver by an executive but suddenly they deny giving waiver on that amount. I have jio sim which is used by me and by no change i have used idea internet. From past 18 days i m continuously contacting idea to provide me with the solution but i have there no interest
Highly dissatisfied...
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — my idea sim card stopped working in us

 Anil Kuttan on Oct 17, 2018
Hi

I am currently in us and have stopped receiving idea sms some the last couple of months.

The mobile does not pick up at&t or t-mobile signals. I was regularly renewing my packs to keep the number activated.

Today when i went to renew, the website said my mobile number is invalid.

I need some resolution. Please let me know who to contact and how to get this resolved.

Thanks,
Anil...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Idea Cellular — idea renewed plan on my number without my permission

 Amanrai7 on Oct 17, 2018
Hello sir/madam
I did buy three postpaid numbers from idea two months ago [protected], [protected], [protected]. I got hospitalized after some days because of serious sickness i couldn’t pay the bill i went to idea store today to pay the bill but they said you have to pay 1441 rupee even i did not use sim card for two months. & my one month bill was near about 600. They activated plan on my sim card without my permission & threatened me to pay the bill otherwise i’ll get fined.
I said kindly deactivate my these all numbers i don’t use. They said we can’t do because you have to...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Idea Cellular — i have cancelled my idea connection even though they are generating bill and harassing me to pay the bill.

 Bhumitpatel189 on Oct 17, 2018
I have canecelled my idea connection ([protected]) on 4th of july 2018 and it was processed by 7th of july i have attached the screen shot of the same below. Even after cancellation idea is generating bill and the employees of the idea call me now and then and they are haressing me to pay the of the same i have cleared my payment of the connection on 4th july and requested to cancel my connection and the request was processed and the connetion was disconnected on 7th july i have all the proofs regarding this please help me in this....
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — regarding very bad service idea and no proper register my complaint by your customer care..

 AB Vats on Oct 16, 2018
Dear sir,
I have registered for complaint by reference no.[protected],[protected],[protected], and reference no. 1-[protected], but response to gave me about this complaints and no feed back call provide by ur customer care, yesterday i call customer care mr. Ashok nd mr. Firoj customer executive he told me above reference no. Not in idea reference no. And use abusing language. So i request you please clarify me above reference no in idea or not. And proper legal action to take ashok or firoj with intimation to me.. Your idea service is very bad lul.. I have take to '0' for...
Complaint comments  Read comments Complaint category Business & Finances

Idea Cellular — prepaid not activated from 3 days

 Santosh Penubothula on Oct 16, 2018
We recently applied for postpaid to prepaid conversion. Four days after application, postpaid got deactivated and prepaid is not activated. We are able to receive incoming calls only. We couldn't recharge / make any outgoing calls. When i tried reaching to customer care, no one is responding. We i do balance check, it shows 0, but we couldn't recharge, its says recharge failed....
Complaint comments  Read comments [5]Complaint category Telecommunications

Idea Cellular — online recharge through idea cellular site not credited in my mobile number

 adarsh5141 on Oct 16, 2018
Dear sir
I have recharged my idea number [protected] through net banking via idea cellular website -https://care.ideacellular.com/wps/portal/account/online-recharge. amount of rs.398 debited from by account at 9:32 am dt-16.10.18 but my mobile was not recharged.

Plz revert me within 24 hours otherwise i will move to consumer forum.
Details of payment is enclosed in photo...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Idea Cellular — my main balance of 159 rupees was deducted

 Niteesh G on Oct 16, 2018
On 26/9/2018 my balance was deducted because my internet balance was completed so i call idea customer care and they said that so they told me to stop the internet services by messaging stop to a number number i forget the number.. Again yesterday 15/10/2018 my account was deducted 159 rupees.. I called the excutive and explained the issue and again they are saying to stop the internet service by dailing1925... But on that day their executive said to message and i messaged to that number and i did that... Today what di i do noww...
Complaint comments  Read comments [1]Complaint category Business & Finances

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