Idea Cellular Customer Care
Idea Cellular Ltd.
Customer satisfaction rating: 41%
Submit a Complaint
13158
COMPLAINTS

Idea Cellular Customer Care

Idea Cellular Ltd.

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Address
Suman Tower, Plot No. 18, Sector 11
Gandhinagar
Gandhinagar District
Gujarat
India - 382011

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
680
down
345

Mobile:
Mobile:
+91 95 9400 4000  [Head Office]
up
493
down
258

Fax:
Fax:
+91 79 2323 2251  [Head Office]

Additional info
Andhra Pradesh: +91 98 4801 2345
Assam:
+91 36 1246 5437
+91 36 1246 5438
Bihar/Jharkhand: +91 97 0801 2345
Delhi NCR: +91 98 9101 2345
Gujarat: +91 98 2401 2345
Haryana: +91 98 1201 2345
Himachal Pradesh: +91 98 8201 2345
Jammu:
+91 90 8601 2345
Karnataka: +91 98 4401 2345
Kolkata, West Bangal: +91 90 8801 2345
Madhya Pradesh & Chattisgarh: +91 73 1403 1414
Mumbai: +91 97 0201 2345
Maharashtra & Goa (Except Mumbai):
+91 20 6641 2222
+91 98 2201 2345
North East:
+91 36 1246 5437
+91 36 1246 5438
Odisha: +91 90 9001 2345
Punjab:
+91 98 1401 2345
+91 98 1401 2347
Rajasthan: +91 98 8701 2345
Tamil Nadu (Chennai): +91 90 9201 2345
Uttar Pradesh East: +91 98 8901 2345
Uttar Pradesh West: +91 98 3701 2345
West Bengal (Except Kolkata): +91 90 9301 2345

View More Information...

Customer satisfaction rating
41%
Complaints
13158
Pending
4672
Resolved
4227
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Idea Cellular related photos (1525)

Idea Cellular Complaints & Reviews

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Idea Cellular — termination of idea postpaid connection and false dues

 Ojaswi Pratulya on Aug 18, 2018
I, Ojaswi Pratulya, had an idea postpaid connection with number [protected] and i had requested termination of the connection in April 2018 after paying all the dues till that date. the service request number is C[protected]. i even got a call from their customer service desk and i confirmed that i do not wish to continue the service. after some time i started getting mails of unpaid dues of Rs 2655/- when i haven't even used it. from July i started getting calls threatening me of a legal recourse. why should i pay for a service i have not used?
please act in this matter at the earliest...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — service of the idea store

 Archana Kaithwar on Aug 18, 2018
[protected]
o
Yesterday I visited to the store and requested for a postpaid number, they asked to wait, waited for long almost for an hour, the guy who was sitting there was rude, never expected such behavior, after waiting so long they asked to leave and promised they will send a person to home with sim card.
Till now no response at all, pathetic service, such customer service is not acceptable.
I am planning to report this to their head office
Yesterday I visited to the store and requested for a postpaid number, they asked to wait, waited for long almost for...
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — request to change: my postpaid sim from postpaid to prepaid of my account no.100052855250

 avni1001 on Aug 17, 2018
Dear Sir,

I am requesting to convert my above postpaid no. from postpaid plan to prepaid plan. due to the very expensive plan, I don't want to avail this facility for long time.

In this respect, I want to final settlement of all dues.

Therefore Please advice if possible than update me the full and final payments as the current dues after the security money adjustment.

If not possible, We have to go for its portability with the another service provider.

Please advise ASAP.

the above request has been generate...
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — non functioning of mobile number 9067063205

 thomas kannumkulampil on Aug 17, 2018
I am having the mobile number [protected] today at around 11.30am when I tried to call a number a message came no sim in the mobile .
The SIM was in the mobile then why this message and there is no signal also available.
when i call the message i get is enter an emergency number or insert a usim/uim card. i re insulted the sim then also no signal.
because of it i am facing problem for net and call.
Please solve my problem...
Complaint comments  Read comments Complaint category Mobile Handsets

Idea Cellular — extra billing after porting

 Paramjit Singh chawla on Aug 16, 2018
I had mob. No. [protected] with idea company which i get ported to jio company recently and before porting i had made payment excess to my existed bill at that time. However, after taking accent to port my mobile no. To jio, i got my itemized bill and found that idea have imposed unnecessary charges of using data on me rather i had unlimited plan, which was remained active for only 7-8 days in one billing circle. I could not understand how a consumer can be charged for data if he had unlimited plan to use data. Idea company had imposed illegal bill on me in order to cheat me and to cause wrongful...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — my mobile number is temporary on hold

 T S R vidhya on Aug 16, 2018
Dear sir,
My mobile number is temporary on hold from 16 days. We recently convert from tata docomo (Postpaid) to idea (Prepaid). And we paid all docomo postpaid bill. We give sufficient information in idea office near us but no response. Still it is on hold. It's long hours that the data and call also not working. So please its a kind request to release our number from temporary hold....
Complaint comments  Read comments [1]Complaint category Other

Idea Cellular — voice calling problem in my home

 rajiv87sharma@gmail.com on Aug 15, 2018
Sir/madam
I am rajeev sharma, currently i using idea number. I port my jio's no.in idea because in my locality spacelly in my home jio internet speed was very poor, i complained many times but no solution i got so i ported it. Idea's internet speed is very good in my home and also in locality but the issue is calling problem. 4 g signal bar are good but when anyone call me 4g signal change in 3 g signal and 3 g signals are very bad here. Their is no 3 g signal indoor because signal converted in 3g mode while calling... Many time i cant receive call though other person is calling me. I complained...
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — non conversion of idea postpaid into prepaid and postpaid plan changed without any consent

 Vikas Deshpande on Aug 15, 2018
Respected i am having idea postpaid mobile connection [protected]. Now i want to convert my postpaid number into prepaid services. I visited to dhayari idea showroom on 11/08/2018 at 1800 hrs. I paid all outstanding bill. Your person told that it will complete within 33 hrs. But next day one call came and seema madam pressed to change my plan to rs.199. I refused to do that but without my any consent she cahnged may plan. It is observed idea is sending the mails for all transactions but is any reply from my side getting you by mail to change plan. Your representative telling and without listing or...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — idea sends me the wrong bill most of the time

 Complainant38921 on Aug 15, 2018
Idea has been harassing me since 3 months. Priyatma of idea changed my plan from ₹149 to ₹389 without my confirmation. I told so many times this problem to idea so many times. Still, idea has been sending me wrong bill for 3 months. I told them i will not pay the wrong bill. Still idea is sending me the wrong bill. They sent me the bill of ₹401.
I did so many complaints on twitter also.

They are harassing me.
Richard of idea is also creating problem....
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — mobile balance deducted unnecessarily

 deshmanth reddy on Aug 14, 2018
My balance of 10₹ was deducted unnecessarily. Called the customer care executive but he told that the balance was deducted due to dialing of some *# numbers and when I asked what was that number I dialled he transferred the call to higher management immediately and the manager also told same thing. Specifically they were not specifying the exact reason why the balance was deducted and I did not dial any of those numbers. The executive was also very harsh in giving the reply. I need my 10₹ even though the amount is small....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Idea Cellular — recharge failed for 8477968452

 Syed Usman Ahmed on Aug 13, 2018
I have recharged for ₹ 295/- twice, the amount was deducted and idea page shows the transaction was successful in 1 minute and 42 second. However the i got a message that the transaction failed.

I did not understand why the idea cellular page shows a successful message but the recharge is still declined.

Please help asap...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — internet speed is very very slow in my area

 sheebu singh on Aug 13, 2018
Sir, mera idea ka sim madhya pradesh ka aur main is time delhi me rahta hoon 17 july 2018 se. Mera internet tab se lekar abhi tak bahut hi jyada ganda chal rha h bikul bhi spped nhi de rha h (10kbps se jyada speed nhi de rha). Is issue ke regarding maine kal complaint bhi ki kiya tha lekin kuch nhi hua aur complain bhi close kr diya gaya jabki problem waise ka waisa h.

Agar aap ko kuch nhi karna h to saaf saaf bta do hm kisi doosre no. Me apna mobile no. Port kra le.

Sudhanshu singh
Mob. No. - [protected]...
Complaint comments  Read comments [1]Complaint category Internet Services

Idea Cellular — recharge done by several times on same number

 Deva Wagh on Aug 13, 2018
Dear Idea customer care department
I'm done several times recharge on same mobile number, recharge amount is 398/- please cancel one recharge and refund me recharge amount
Two Recharge done on this week
First recharge amount is 398/- and my second recharge amount of 398 rupees
I hope you refund my recharge amount it's very needed to me

Regard
Devidas...
Complaint comments  Read comments [1]Complaint category Banks

Idea Cellular — spam mails from idea cellular

 Ashwani Jain on Aug 13, 2018
Hi

I don't have any relation with idea cellular. I do not have any number from idea, still i am receiving several emails on my email address (Ashuji@gmail.com) from ideacustomerservice@idea. Adityabirla.com. Those emails are like information emails for new number issued or customer complaint resolved. At the bottom of each email it is mentioned that if you are not right recipient please notify mailadmin@idea. Adityabirla.com. If i send email on this address to notify, it gets bounced back.

I would request idea cellular to remove my email or any other credentials from...
Complaint comments  Read comments [4]Complaint category Telecommunications

Idea Cellular — feature charges is incurred every month

 vageesh ranjan on Aug 13, 2018
Dear idea customer care,
Since past 6-7 months. I have been noticing that feature charge (150 rupees) is applied on my idea bill statement.
Ideally it should be only 1 month charge!!.

Ideally customer (Who are using) should have been informed of the feature charge.
Request to not add the features charge in any future billing cycle.

Also please refund charges incurred, if possible.

Please check....
Complaint comments  Read comments [3]Complaint category Unauthorized charges

Idea Cellular — according to sim closed [Resolved]

 rohitk738 on Aug 12, 2018
Sir..[protected]. Mere number me network nhi aa rha... Rohit kumar s/o dinesh kumar ke naam se hai.. Aur costumer care me call ki to kh rhe hai apka number band kr diya gya h... Ye kyu kr diye sir... Ye number mere sbhi confidential record me fill hai... Is number k bina to muskil hai... Plz mera number start kre... Ya koi other way btaye...

If mera number nhi start kiya gya to mai mzbooran high court allahabad me case file kr dunga... Ye mera 9 years old number hai... Ise mai lekr rhunga... Fir mujhe kuchh bhi krna pade...
Alternate contact no : [protected]...
Complaint comments  Read comments [2]Complaint category Other

Idea Cellular — abusing language used by customer care

 Vicky50400 on Aug 12, 2018
Sone lal vishwakarma
Idea customer care
Alam bagh rana pratap market
Lucknow
This person uses abusive language while talking to me and said go complain where u want to complain. And supervisor too is not taking action againt him. After repeatedly asking for the complain agaisnt him they have not given the complaint no.
How do i know the legal action against such # is taken....
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — keeping my number in safe custody (8424974444)

 sagarrapatil on Aug 12, 2018
I have been using idea network since last 8 year.
I was planning to move malaysia for job and i had requested to customer service desk (Bhayander west, thane 401101) to convert my number from postpaid to prepaid.
But customer service desk requested me to stay in postpaid connection, we will be activatinf your ir service with 149 rs retal and you will not get any additional charges.
For 3 month (April, may june) i was getting unwanted bill and total i paid appriximate 6000 rs as a bill amount and request customer care on mail to disconnect my service.
Again they requested...
Complaint comments  Read comments [1]Complaint category Telecommunications

Idea Cellular Limited — porting

 Pranjal Chaurasiya on Aug 12, 2018
Airtel — mnp problem


Hello,

I am having problem in porting my number from idea to airtel. On 07th august 2018'
When i asking to airtel customer care they are answering me they don't do any thing
The idea celluar limited is a dump service provider they are the thief
I want to change my network idea to airtel
My mobile number is : [protected]

Regards
Pranjal...
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — not letting no getting ported

 eric009 on Aug 12, 2018
Dear sir,
1. I am using a idea no [protected] in kashmir, the no was ported to idea after collapse of aircel. However the network coverage and service of idea is very poor in the area.

2. The port request rasied by us to port the no to other operator has been turned down many times by idea with spurious reasons, due to non functioning of old number i am unable to carry out my job well as the number was used for official purpose.

3.in view of above you are requested to take appropriate necessary action.

Regards....
Complaint comments  Read comments Complaint category Mobile Service Providers

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