Idea Cellular Customer Care
Idea Cellular Ltd.
Customer satisfaction rating: 27%
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9148
COMPLAINTS

Idea Cellular Customer Care

Idea Cellular Ltd.

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Address
Suman Tower, Plot No. 18, Sector 11
Gandhinagar
Gandhinagar District
Gujarat
India - 382011

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
258
164

Mobile:
Mobile:
+91 95 9400 4000
[Head Office]
181
110

Fax:
Fax:
+91 79 2323 2251
[Head Office]

Additional info
Andhra Pradesh: +91 98 4801 2345
Assam:
+91 36 1246 5437
+91 36 1246 5438
Bihar/Jharkhand: +91 97 0801 2345
Delhi NCR: +91 98 9101 2345
Gujarat: +91 98 2401 2345
Haryana: +91 98 1201 2345
Himachal Pradesh: +91 98 8201 2345
Jammu:
+91 90 8601 2345
Karnataka: +91 98 4401 2345
Kolkata, West Bangal: +91 90 8801 2345
Madhya Pradesh & Chattisgarh: +91 73 1403 1414
Mumbai: +91 97 0201 2345
Maharashtra & Goa (Except Mumbai):
+91 20 6641 2222
+91 98 2201 2345
North East:
+91 36 1246 5437
+91 36 1246 5438
Odisha: +91 90 9001 2345
Punjab:
+91 98 1401 2345
+91 98 1401 2347
Rajasthan: +91 98 8701 2345
Tamil Nadu (Chennai): +91 90 9201 2345
Uttar Pradesh East: +91 98 8901 2345
Uttar Pradesh West: +91 98 3701 2345
West Bengal (Except Kolkata): +91 90 9301 2345

View More Information...

Customer satisfaction rating
27%
Complaints
9148
Pending
6069
Resolved
1320
So far so good - The company responded to our notifications and is working on resolving complaints.

Idea Cellular related photos (914)

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Idea Cellular Customer Care related pictures (914)

Idea Cellular Complaints & Reviews

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Idea Cellular — Activation of idea mobile no

 Ravitailor on Jan 18, 2017
I have applied for conversion of idea postpaid to prepaid connection at your b/o freecom India infocom, Khanna on 02/01/2017. They block the sim After geting all formalities and assure us to activate within 24 hrs. and I also acknowledge that I am govt employee and using idea corporate plan on another number. From last ten days I am continuously contacting to above office but they not giving any reason for yet to activate the sim....
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — Improper deduction with auto activation of plan

 prabhanjan.kadam on Jan 18, 2017
Hello, i converted from postpaid to prepaid on 11th Jan 2017.
After conversion recharged with Rs.50 on the same number after recharge automatically SMS pack was activated resulting deduction in Rs.33 then there was again deduction of Rs.5 stating zero call duration.

so i raised a complaint against it at your idea office with SR no.1-85792894637. then i received a call from this number 9763100136, she was not at all understanding what my complaint was so i requested to transfer the call to her supervisor on which the answer was its not possible and will get call back for which...
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Idea Cellular — Reinstallation 8275617486 pune postpaid no.

 chinmaykolhatkar on Jan 17, 2017
DEAR SIR

I had made a complaint that my postpaid no 8275617486 has not reinstalled even after 1 and half months.

There was a call from company that my number will be reinstalled in 48 hours last week.

Actually office here in Pune is not responding to my queries
They say that they have no information about what has happened with my installation form submission.

Also there was a call about my address varification
that is also too many days ago.

yet there is no feedback from Idea company.

But...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — High billing for which no clarity

 Raghavan L on Jan 17, 2017
I think company wants to make good money in a short period by way of claiming high bill from the customer. They do not respond to query at all. They do not even clarify our queries for increase in bill amount. Sent many emails to customer care, not even a single email from them or clarification over phone.

My post paid plan is i plan 199 and my bill amount is Rs1158=40 for Jan 17. What is the use of selecting our own plan and paying high to them.
Bill says data usage and when I check balance data by using SMS, i got reply sms stated bal 200MB. Who can clarify my issue....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Idea Cellular — Sim exchange

 Srikanth Kasa on Jan 17, 2017
Hi, My name is srikanth I am using idea prepaid sim for more than 2 years. Recently have i upgraded my mobile phone which got nano sim. So i visited the nearest idea showroom(adambakkam, chennai) on 13th jan 2017 and store guy told it will take 24 hrs to proccess. Even after 24 hrs i didnt got any sort of reply. So i visited store again and the same guy told it will activate to night. But it didn't got activated even after 2days. I went there again and same guy was telling that there is an issue in store server bcoz of that your request hasnt processed and it will be activated soon. But later we...
Complaint comments  Read comments Complaint category Mobile Handsets

Idea Cellular — MNP related - service delay

 skmres on Jan 16, 2017
Hello
My Phone No.: 7746062468 (BSNL MP-CG)
I wanted to PORT in from BSNL to IDEA MPCG. I applied at the Idea Local Store in Sagar MP (Shri Parasnath Enterprises, Gujrati Bazar, Sagar) on 2nd January 2017.

First complaint: Initially the store incharge denied to accept passport as ID/address proof but later agreed when I resisted, they need to be educated about GOI rules.

Second complaint: store incharge called me next day that he has given me wrong SIM card, so I had to go to idea store again to take a new sim card.

Third complaint: After...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — Offer not given per promise

 akala11 on Jan 16, 2017
Please be inform that I have taken new SIM but offer is not given for the same per promise, They have promise to give 1 GB 4G data and 30p call rate for one month, but they have activated and given 2G data 100MB for 28 days.

I have call to idea customer care but they are arrogant and not ready to take the complain. Very bad experience with idea.

Please help out to resolve this issue.

Mobile#7026415701
Alternate mobile#9538751097...
Complaint comments  Read comments [1]Complaint category Telecommunications

Idea Cellular — I want statement of number

 nitinpawar on Jan 16, 2017
Dear Sir/ Madam,

I need my incoming and outgoing call statement of the mobile numbers-
8689800949( from 01.08.2016 to 15.01.2017)

Please mail to my ID -
nitin@riel.in
Immediately.
Thanks& Regards,...
Complaint comments  Read comments Complaint category Internet Services

Idea Money — Payment not received in bank transfer throuhg neft

 Mukesh Telani on Jan 16, 2017
Sir, I am the Wallet Holder of No. 9850026367 from that I transfer my money of Rs. 2000 through NEFT on 3rd January but that amount yet not deposited in my Bank Account.
I contact with Customer Care officials many times but they told the transaction was successfull and they told to talk with Bank Officials. I contact with the Bank Manager also they told that I Return Your NEFT amount of Rs. 2000 to Idea Money due to incomplete Name and they give me a written letter of Return NEFT Amount with Ref. No CMS515664785.
I complaint Two times in Idea Money Customer Care centre with Complaint...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Idea Cellular — Idea internet -4G Long Term Plan 1GB @ Rs.51

 Munir Chekkali on Jan 16, 2017
I buy the 4G long term Plan with -1GB @ Rs. 103 for 6 month @ of Rs.749. After one month Idea given option to recharge Rs.103 to get 1GB 4G data as per above package. But after that they removed the option from the site and no other option provided to recharge Rs.103 for same. I called customer care to inquire about the recharge. customer care person said my package has been expired. i surprised that within 3 months my offer expired. I took it on 12/10/16 for 6 months. I try to explain but customer care person said. "Pls dont follow the Idea website offers as your offer expired, we cant do anything",...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Idea Cellular — Unprofessional attitude

 manju mundada on Jan 16, 2017
I had given a request to transfer my number from CUCP to Individual one, along with all required documents which i was asked by the idea person. The person had checked everything n given me idea simcard also which is supposed to get activated within 8 to 10 days after verification. Its been 10 -12 days now and neither anyone came from idea to verify nor i got a call from idea yet. I had visited the same idea outlet 4 times and nobody responding properly. Even i told him that its urgent n i m not able to come again and again as i m not well, still idea is not responding to the request. Its very disappointing...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — Service and misbehave with us

 Mukesh Jamhoria on Jan 14, 2017
Subject: complain of idea post paid service...
Dear Sir,
.My concern is that I am suffer last 4 months for porting of my no. 9981195873 in Airtel network. But my request for mobile number portability rejected in 12to 15 times without any information or confirmation through idea services.
Actual my issue is that i'm using CUG services of Idea post paid and if any body not paid his bill after that my mobile no. 9981195873 also blocked by Idea whereas i'm paid my bill on timely in every month with extra amount . Prior to this i'm also raised my complain for removed my no. from...
Complaint comments  Read comments [1]Complaint category Telecommunications

Idea Cellular — Bill for disconnected bill

 Syyed Agha on Jan 14, 2017
Dear sir,
I purchased a post dated cell connection 9819678677 a few month back. But your services were found unsatisfactory and disturbing.
Ideaa withdrew the services after a month
I had paid Rs. 350/ in advance. However, I received a phone call for another bill. The operator asked and was told that I had surrendered this connection and do not need to revive. It was not revived even after I had paid another Rs. 300 as demanded.
This number is not alive and not in my use since September. Today I received another call from 98745955175 demanding another amount or Rs....
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Idea Cellular — Wrong bill/Plan

 pankaj kochar on Jan 14, 2017
Dear Sir,
This mail is to express the DISAPOINTMENT against the false commitment done by your executive again and again leading to huge inconvenience caused to me. And being lawyer, i would not tolerate this at all.
The new connection was taken from Mr. Shekhar Bhatt – Corporate Sales Executive (9174737476) (IDEA 4G-Dongal Rs.4500/- customer A/c number: 100041630908, NO. 8959590797, My Tariff Plan is MP_3GWifi_3GBFUP@650_Cashback on June 25`th-2016
I purchased a WIFI network connection No 8959590797 but very upset with Wrong bill and your network since purchase date, No network...
Complaint comments  Read comments Complaint category Internet Services

Idea Cellular — Idea Pro-Ration charges just to make fool of customers.

 ShreyasPatil on Jan 14, 2017
I have a plan of Rs. 499 that gives 2.5GB data and these idea guys are so intelligent to keep my credit limit as 599. For the first 3 months, they don't allow changing the credit limit. The total bill goes around Rs. 574 when added the taxes and after few calls and a VAS boom, You outgoing is disabled because you have crossed your credit limit. Where do so intelligent people come from?

Any ways that was not the only problem. The major problem is they charge this Pro-ration charges on the money we actually pay. Last month I activated a Rs. 100 pack for 300Mb 3G data as i required it...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Idea Cellular — Internet not working since 48 hours

 himakshi Singh on Jan 13, 2017
The internet request on my phone is not getting activated since last 48 hours . When called in to customer care they just tell me to wait till the end of the day.. Its been 2 days i am waiting and they did nothing.
They wont even give me a complaint number so that i cant track anything.
Customer care staff does nothing besides lying to the users.Third grade services are being provided by Idea....
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — Post paid bill amount 450 to 9605769996 Dt.07/01/2017

 svtpkt on Jan 13, 2017
Svtpkt@gmail.com

Sir i made idea post paid bill payment for Rs.450 to the mobile no.9605769996 Dated 07/0/2017. through THE LAKSHMI VILAS BANK NET BANKING . AMOUNT DEBITED BUTT BILL NOT CLEARED . TILL NOW THE AMOUNT HAS NOT REVERSED TO MY NET BANK A/C. IT IS CLEARED OR NOT ? AT THE TIME OF MAKING PAYMENT THE SCREEN SHOWS AS FOLLOWS

This site can’t be reached
The web page athttps://www.billdesk.com/pgidsk/servlet/PGIBankResponseHandler?ClientCode=NA&M...
Complaint comments  Read comments Complaint category Banks

Idea Cellular — Deduction of amount from the prepaid no.

 jaidev singh2 on Jan 13, 2017
Idea, has deducted the amount of Rs.60(though not a big amount) and when I call the customer care, they explain that I have called an international number. Whereas I did not make even a local call during that period.
My concern is, it can happen in future and I can be charged for more amount.

Jago Grahak Jago, Choro ko pahchano.

Jaidev Singh
9717912293...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — Hidden charges applied

 Nilesh Lande on Jan 13, 2017
Hi,

I got new idea postpaid connection last month (Dec 2016) with basic plan MH_3G Easy Share 3.0.
I am using this number for very basic use in case of emergency only and that's why I'm using this number in my basic phone (No internet).

Today on 12th Jan 2017, My idea bill generated with total due Rs. 2224.91/-

When I call customer care they told me: "In my plan there is one feature called Easy Share 3.0 - Pool 2400 for which I should pay Rs. 2400".

And I was not aware of such feature in my plan, IDEA didn't send me any mail regarding...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — Postpaid Internet charges

 prasad690 on Jan 13, 2017
I have postpaid sim from last 3 yrs and i have got the sms from you that stated that you have free internet for 3 months when i used the internet we got charges of Rs.1500/- for using the internet . this is very ridicules and fraud . when idea customer care executive told me that you have free internet use it and when i use it the idea have charge me. pls guide....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

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