Idea Cellular Customer Care
Idea Cellular Ltd.
Customer satisfaction rating: 51%
Submit a Complaint
12544
COMPLAINTS

Idea Cellular Customer Care

Idea Cellular Ltd.

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Address
Suman Tower, Plot No. 18, Sector 11
Gandhinagar
Gandhinagar District
Gujarat
India - 382011

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
829
down
385

Mobile:
Mobile:
+91 95 9400 4000  [Head Office]
up
613
down
303

Fax:
Fax:
+91 79 2323 2251  [Head Office]

Additional info
Andhra Pradesh: +91 98 4801 2345
Assam:
+91 36 1246 5437
+91 36 1246 5438
Bihar/Jharkhand: +91 97 0801 2345
Delhi NCR: +91 98 9101 2345
Gujarat: +91 98 2401 2345
Haryana: +91 98 1201 2345
Himachal Pradesh: +91 98 8201 2345
Jammu:
+91 90 8601 2345
Karnataka: +91 98 4401 2345
Kolkata, West Bangal: +91 90 8801 2345
Madhya Pradesh & Chattisgarh: +91 73 1403 1414
Mumbai: +91 97 0201 2345
Maharashtra & Goa (Except Mumbai):
+91 20 6641 2222
+91 98 2201 2345
North East:
+91 36 1246 5437
+91 36 1246 5438
Odisha: +91 90 9001 2345
Punjab:
+91 98 1401 2345
+91 98 1401 2347
Rajasthan: +91 98 8701 2345
Tamil Nadu (Chennai): +91 90 9201 2345
Uttar Pradesh East: +91 98 8901 2345
Uttar Pradesh West: +91 98 3701 2345
West Bengal (Except Kolkata): +91 90 9301 2345

View More Information...

Customer satisfaction rating
51%
Complaints
12544
Pending
3572
Resolved
5505
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Idea Cellular related photos (1603)

Idea Cellular Complaints & Reviews

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Idea Cellular — bills charges

 Swapna.puthran on Aug 18, 2019
Dear Team

My idea mobile number#[protected] which belong to my mother
my mom is using this number since long time however now Idea has unnecessary charged her 650 RS stating third-party charges .Ridiculous service .when asked to deregister it, it was not deregistered & now they have sent me a bill of approx 2300 .I'm unable to pay the same as I'm the only earning member in my family & this is fraud happening

I'm ready to pay my bills upto 600 which is my actual bill.

Kindly look into this matter on priority as this some fraud happening & they may...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — refund of security refund

 [email protected] on Aug 17, 2019
I have shifted my idea mobile number [protected] from idea postpaid to idea prepaid. They told me that I will get my security refund within 3 months but it's now more than 1 year and still not received.
When I contact them they always say that you will receive in next 30 days but didn't received yet.
Now it is more than 1 year that I have not received yet....
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — not able to send message to 1900

 arjunGupta0309 on Aug 17, 2019
I am not able to send message to 1900 from my Idea mobile number. I have tried it many times but every time it is saying number not formatted correctly. I am writing the SMS as PORT . Not able to understand why SMS is not getting sent.

I have taken an unlimited plan for voice and SMS so my mobile is recharged. And I am able to send SMS to other mobile numbers. Please resolve this complaint soon and help me get the porting out code....
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — fraduant

 nikas sangwan on Aug 17, 2019
My idea no is [protected]. 14 aug or 15 aug 19 i had a call from idea cstmrcare. The call was computerised. It was ask some questions. I was replied them. After cut off my call they deduct 65rs from my idea balance.they didnt tell about the charges was taken from individual. They did fraud with me. Please refund my 65rs. I was also complaint about idea with consumer court by docket no 15195. Please resolve the issue...
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — please block my idea mobile number

 Abdul_salam on Aug 16, 2019
I have lost my mobile along with post paid idea sim .no. [protected]. on[protected] at around 14.00 hrs. please block the number at the earliest to prevent misuse. my email address is shk.[protected]@rediffmail.com. please forward the details via email to the address.

Also after blocking please see whether you can issue me a duplicate sim of similar number...
Complaint comments  Read comments Complaint category Other

Idea Cellular — barred from sending port request

 Sukanya2503 on Aug 16, 2019
I am repeatedly trying to send port request from idea sim card and everytime I get the error that my message is not sent no matter how many times I try. I can send messages to other numbers and my bills are cleared. I have changed phones to solve this problem considering the problem could be in my phone. Please look into the matter as soon as possible as the services provided by the company are absolutely pathetic....
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — refund of deposit

 cbvp on Aug 16, 2019
Hi!!
I have a deposit payment on my mobile for idea for international roaming.
On approaching them for redund i was told that the deposit will be adjusted against future bills. However, when insisting on redund of deposit they say it takes 60 days for redund processing.
Want to understand why 60 days and will i be paid interest on teh deposit....
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — unable to port number from idea to jio

 Shaila prasad on Aug 15, 2019
I tried to send port message to 1900 from my idea number by using format port to port to jio. How ever the messages are not being sent, it shows sending failed. I have tested sending messages to other numbers and it works but messages sent to 1900 are failed. I tried too many times and fed up try to resolve as soon as possible Please check and do needful....
Complaint comments  Read comments Complaint category Employees

Idea Cellular — balance deduction without consent

 Abhinit Negi on Aug 15, 2019
Received message from 51998 on 15th of august 2019 within seconds rupees 10 is deducted from my account without having me sent any message or opening any unnecessary link. This is complete violation of the trai norms.. This is not the first time they have done this balance have been deducted even before. Idea must refund my money else i will opt out very soon followed by a legal case against it....
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — network issues and no proper functioning of internet

 Gurman Singh Narwal on Aug 15, 2019
Sir/madam,
I have been using this idea sim from past 7 years and today at this point instead of giving proper coverage and network facilities idea is just bluffing. I at my locality is not able to use internet because of poor speed, and to this i complained in idea and called them for more than 6 times in 3 days span, they say we will look to your issue, your issue will be solved in 4 hours, but still i am not able to use internet and its frustrating.in last 15 days i used only 8gb that to slow whereas having connection of 2gb per day
Hope to see my issue resolved as soon as possible...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — no network coverage

 simon pc on Aug 15, 2019
Mob.[protected].
Mr ealias simon
Respected sir i as a customer of idea kerala. I am unable to use data services in home. Idea not providing 3g 4g coverage in indoor. 2g coverage also very weak in indoor
Idea assured me excellent 2g 3g 4g coverage in home. But the company cruelly cheated me. My 249 rs was wasted. Idea eated my money
No service. Idea told me that after 3months you get coverage in your location. Dead cheater.
I kindly request you sir please take necessary action against this.
Thanking you...
Complaint comments  Read comments [2]Complaint category Internet Services

Idea Cellular — unauthorized balance deduction jk main branch

 hitesh2105 on Aug 14, 2019
I received a msg "Dear Customer, You have been charged Rs. 8.00 and your current balance is 255.47" from jammu and kashmir bank(main branch). I have no VAS. My mobile number is [protected]. In the last 6 months I have made calls worth Rs 25 at max and my balance has reduced from 550 Rs to 250. This company should be fined severely...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — network issue regarding

 Shihasifz on Aug 14, 2019
Dear sir,
Iam writting this for your kind attention, past 7 days iam facing network problem for my idea sim mobile no [protected]. When iam trying to make a call it shows emergency calls only. I have two idea sim one is ok there has no network issue. But my major contacts all are have in this prroblem affected sim. So its very difficult to contact my colleagues and others. Iam a valuable customer of idea, iam requesting you to for sort outing this issue as soon as possible as an immediate effect its my humble request towards you. Looking forward for your support and prompt action in this...
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — problem in number portability

 Shaila prasad on Aug 13, 2019
Hi I tried to send port message to 1900 from my idea number [protected] by using format port to port to jio. How ever the messages are not being sent, it shows sending failed. I have tested sending messages to other numbers and it works but messages sent to 1900 are being blocked. I have talked to idea customer care who repeatedly states that they couldnt find any reasons why port messages wouldnt be delivered. Please help...
Complaint comments  Read comments Complaint category Education

Idea Cellular — regarding portability from idea

 swapnildesale31 on Aug 13, 2019
I want to convert my service provider because of network issues & call drop issue. But when i am sending message to 1900 for portability. It is showing not delivered. Due to this i am unable to sent portability request also. I am facing this issue from 2-3 days. I even unable to call anyone and most of the incoming call is not arrive due to this issue. I am facing heavy network issue. So please do needful help....
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — port not working

 Aimy22 on Aug 13, 2019
I tried to send port message to 1900 from my idea number [protected] by using format port to port to jio. How ever the messages are not being sent, it shows sending failed. I have tested sending messages to other numbers and it works but messages sent to 1900 are being blocked. I have talked to idea customer care who repeatedly states that they couldnt find any reasons why port messages wouldnt be delivered. Please help...
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — balance money deduction

 Shradha Shirodkar on Aug 13, 2019
I am an idea customer mobile no [protected] and repeatedly money is being deducted from my account. I have not downloaded anything from internet but still i m getting message from iz-ideacms mentioning that...
Dear customer,
Thank you for downloading sports from one97. You have been charged rs. 5. Your balance is rs.21.59
I don't know what to do now......
Complaint comments  Read comments Complaint category Mobile Handsets

Idea Cellular — multiple recharge

 nokesh on Aug 13, 2019
I did a recharge on prepaid idea network with 459 84day pack using payzap wallet, amount was deducted but idea didnt confirm abt the recharge nor i got update on idea app [myidea mobile app],
So i again tried with same amt and validity using idea app and paytm and it got recharge with 459 and i got confimation
The problem recharge happen 2times with same amount and validity can i some how get the payzap payment back or else let my pack validity extended by 84 days...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — sending port message, but failed

 Aniket Kasar on Aug 12, 2019
I tried to send port message to 1900 from my idea number [protected] by using format port to port to jio. How ever the messages are not being sent, it shows sending failed. I have tested sending messages to other numbers and it works but messages sent to 1900 are being blocked. I have talked to idea customer care who sends the steps to enable premium message service, still not working

Please help...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — no signal even it is a mini city shame on u idea

 Charann Bhogadhi on Aug 12, 2019
Before 2 months idea was working good in our karimnagar city, telangana. But now the network was bad my data was always wasted by the end of the day due to no network for 4g and every customer was changing to airtel bcoz the network speed was really amazing and its is every where in karimnagar yours was not like that. I was swapped from airtel to idea thinking ur network is good but now it was tooooooo bad shame on u idea i[censored] continue ull loose idea customers definitely...
Complaint comments  Read comments Complaint category Telecommunications

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