Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I have BSNL connection number[protected], which is not functioning from last 1 Month. i have already compliments more then twice but nothing was happened. This is really very bad about the bsnl service in Nitikhand 3, indrapuram, Ghz. I already faced the same problem but that time i found, if you pay some extra bugs to line man. He will solve this problem before you reach home but this time i am not ready to pay any extra bugs, better to disconnect the connection.
But this type of matter is really shameful. I am getting phone bill regularly even if not using the service. I don't understand, How this people can do this and how long they can do, getting the salary without offering proper service.

BSNL broadband (Phone no.[protected] provided at FCA 2033, SGM Nagar (gali no.17) NIT Faridabad not working since last one month. There is some problem in the modem as no light illuminates in the modem

Jitender Kumar
Phone no. [protected]
E-mail: [protected]@indiatimes.com

i m girish jangid and i am using bsnl service and bsnl provide a plan worth 501rs. according to that plan my all call on network std and local will be free for 30 days. but it is not happend so and my balance is deducted from main balance an di am facing this problem to particular rajsthan bsnl number +91759730.... i complain but no response from bsnl

Sir,
With reference to the above, I,Deepak Tiwari wish to bring to your notice that my broadband bill has been charged excessively.I started receiving skyhigh bills from March 2010 onwards.This was due to the updation in the BSNL Broadband software from March onwards. Yes, I used more data than my plan permits, the BSNL staff should have provided the bill for the month of March in the April but instead they sent me 3 months pending bills (March,April,May) in July so I couldn't even change or disconnectmy plan in time.Inspite of their fault, I got the bill amount resolved under SAMADHAN Scheme.I wrote an application to change my plan from Home 500 C to 750 UL PLUS on 2 July 2010 Ref Number:[protected].But the mam at the broadband helpdesk said that there was some PENDING STATUS in my account so she isn't able to change my plan and also refused to take my application. She told me that she has sent the error report to CHANDIGARH and as soon as the problem is resolved my plan would be changed and I can submit the application after that.I kept on reminding her about the same for 2 weeks and she kept on giving me assurance that there won't be any problem, the 750 UL PLUS plan would be effective from the same month ie July.I called the BSNL Broadband Callcenter, they informed me that there is no PENDING REQUEST in my account, but every time I contacted BSNL helpdesk at Sanganeri Gate, they said that they are waiting for reply from Chandigarh and my account shows the PENDING error. After that my son went out to pursue his studies so he was not able to contact or remind the mam at helpdesk for the plan change. Now ,in October I have recieved huge bills for internet usage ( July,August,September,October) totalling to about Rs 20,000. I had paid the excessive bill amount for the month of June as well as for the month of August.

Is it the customer's duty to keep on reminding the BSNL staff to do their work on time or keep on running after staff 15 times a month? I am really frustrated and irritated that's why I got the Broadband connection disconnected on 7 October 2010 Reference Number:[protected].Two days after that, my phone got disconnected and within 3 days,I received my new bill of Rs 20,000. If BSNL can send my bill within 3 days of disconnection, why can't they send one month's bill in the next month.This proves that they deliberately sent me 3 months bills so as to deceive, cheat and harrass me and so that they can fool the customer and make big bucks. The only amount I am willing to pay is Rs 750 x 4= Rs 3,000 as per my supposed to be 750 UL Plan but I have already paid my August bill of Rs 4,287 which is in excess of Rs 3,000. Please refund the excessive amount I have paid and stop sending me the bill again and again.I am not going to go to the BSNL Office or run after lazy officer's desk from one floor to another, pleading them to get the work done. Your service, customer support is ridiculous, people are lackadaisical and there is no technical know how or cooperation between different departments. Everyone just wants to shove the responsibility into each other's face.
My phone number was[protected] now disconnected)

Your Sincerely
Deepak Tiwari

sir
iam from Pilkhuwa iam using a BSNL prepaid mobile i have a balance of 90 rupees i have not using this mobile regularly (28/10/10 to 29/10/10) i use it as an addition i keep it switched often once fro and emergency when tried to make a call from this number it showed 60 ruppes balance ,then i call to customer care , & they have registered a complain after 80 hours, complain no .-6347766, after many time qrey they have not given any information about balance cut,

Respected Sir,

I Have applied for my new land-line connection in BSNL Raiya Road Branch, Rajkot on 18/09/2010.

Today is 21/10/2010. But Still They are not issuing a new connection to me.

I have already talked with all the concerned persons in Rajkot Raiya Road Branch. But Still NO Answer.

My UID IS: GJRJ[protected].

Please Do the needful.

SIR,
I want to activate ACT 4 service on my mobile.My mobile no is [protected].I already made complaint to start this service on my mobile but,till now this service is not activated on my mobile.Please activate it on my no.
thanks...

please cancel our promotional games service
phone no is [protected]

The Problem start when BSNL started CRBT Service on my mobile phone on Date 30.09.2010 and deducted 28/- from my Prepaid A/c.For this unfair thing after calling BSNL Customer Care So many times and contineously upto 2-3 Hrs finally able to talk to Customer Care agent Named "Shiv".Who without listening whole problem cut the connection and blamed me that this might be your problem.
After 2-3 days BSNL again started another services like Masti Pack and deducted 5- from the A/c and when Complained to talked to Customer Care after wasting so many time to call them,they told to unsubscribe it by sending the SMS to Mobile number 56700 UNSUB ALL.Which again deducted 2/- from the A/c and the result is ZERO.Again After 1 day the same service (Masti Pack) started again and deducted 5- .Now where should i go to complain,because after trying a lot to talk to customer care 1500,1503 but could not talk to them and they are always busy with talking to other customers (message from IVR) comes for more than a hour.
Please let me know what should I do now

Thanks

Sir/Madam My Residence Phone No. is[protected] with named Punjab Rattan Goyal. My phone no. often remains in dead condition. whenever i am paying my bills to company then why they are not giving me proper solution for that. They said the D.P. Box near my house is on low height that's why children pull wires from d.p. box. BSNL should hang that box on right position. 20 days in a month i see my line dead. No box cover on D.P. Box. Please tell me what should i do.If company can not give me proper service then why i will pay which i am not getting. Please see my problem & see history of my connection working from 6 Months.

Sir my Home Land-line No. is[protected] &[protected]. I have two phone no. on single bill. I have free punjab plan on my land-line. But from 3 bills i am getting higher billing amount. I am paying for that i have not used. For this i go to S.D.O. rampura phul but he said to go bathinda then after i have gone bathinda but they said this problem is from Chandigarh. I have contact with cgm Punjab but he was not available & his P.A. said my problem will be solved in 1-2 days. but from that day i have payed two bills. No one is listening my problem. Please give me a relevant solution.

I have an EVDO data-card (number- [protected]) registered under BSNL Pune. As per all communication by BSNL via media like newspaper and electronic media, I was aware that 'National Roaming' is provided for all cards. But, on arriving at Kolkata and trying to connect, I found that I was not able to do so. I had immediately called up BSNL Pune, who in-turn advised me to visit the nearest Customer Service cell for assistance. It was with this hope that I visited the Kalyani Telephone Exchange today.

What I got next was something I have never experienced as a BSNL customer earlier.I have had a very harrowing experience at the Kalyani Telephone Exchange under Calcutta Telephones today. Mrs. Chakraborty(SDE) was not even in the mood to talk to me or listen to the problem I had to narrate. She was adamant that as the connection was from Pune, there is nothing that she can do. She in turn handed me the number to the switching division at Telephone Bhavan, Kolkata. When I called them up, they told me that a solution could definitely be provided, while the lady here was in no way convinced. Neither was she ready to consult the other team for the solution. I was caught in this disparity between two departments of Calcutta Telephones without a solution to my problem. I was forced to call up Pune again, where the lady was kind enough to call up some Mr.Halder, of the concerned department here in Calcutta Telephones, who in turn assured her that the service would be provided at Kalyani Exchange. Still nothing was done to address my problem. In the end, I have had to return without any assistance except for that advise to travel another 50-60km to telephone bhavan in Kolkata where a solution might be provided.

If this is what BSNL as an organisation has to offer to its customers on the move and out of their home circle, I as a customer am utterly disappointed. I am unable to use a service which should by default be accessible to me throughout the country. The kind of Public Relation skills exhibited by the SDE was not of the standards how a customer should ideally be treated. I have very pleasant experiences of customer handling by BSNL Pune staff, but this incident at Calcutta makes me think twice before I praise BSNL any-time soon.

My earnest request to you would be to please look into the matter and provide me with a solution as my work gets affected greatly due to non-availability of Internet connectivity on the move. Also, I would request you to improve PR skills of your staff so that at least if not the service, the customer is not dissatisfied with the behaviour of the staff also.

DEAR SIR,
I had purchased BSNL3G USB MODEM for internet usage but no network is available in my locality for which i have made several complaints as after purchasing your product no services are being rendered by your company although your company provides slogan in advertisements...jabki maine custmar care me complain bhi kiya par wo log humesha bolte hai 2-3 me thik ho jayega month me sirf kabhi kabhi 6-8 din hi 500-700kbps speed hota hai wo bhi kisi kisi time 1-2 ghante k liye fir se 25-60kbps speed ho jata hai ye humesha hi hota hai.
aap hi bataye ki jab yahi speed deti hai bsnl to 3g ka addvertisment aur 3g ke wada kis kaam ka. plz care this metar.....
thank you ....

I had sent a request - "GPRSPRE" to 53733 as per instrcutions on the BSNL site on 13/10/2010. It didn't any receved confirmation msg till today - 21/10/2010 . I called up the customer service 1503 and told them about my problem. They asked me to send the GPRSPRE msg again.i send the msg " GPRSPRE" to 53733. I did that and this time, I didnt get the recipt msg either, eventhough, the SMS was sent. The customer service is of being no help at all in this matter and they keep repeating the same - "Sir, please send the GPRSPRE msg.."
End result: GPRSPRE confirmation msg no receved.
plz help me my no - [protected]

Dear Sir,
On 17/10/10, I have paid Rs. 550/- (Rupees FIVE hundred and FIFTY only) through on line payment i.e. portal.bsnl/portal online facility, whereas same amount not cradited to my mobile (Mobile no.[protected] till date 20.10.10and the said amount is already deducted from my SB account ( SBI, (Karnataka) Where as I recieved a sms. saying, "SALES TRANSECTION FOR FOR MOBILE NO.[protected] COULD NOT BE PROCESSED. PLEASE CONTECT FOR FURTHER ASSISTANCE IN THIS MATTER. REF NO. [protected].". And where as, since from the day one, I made several calls to customer care MYSORE , COMPLAINT NO. KT [protected].
So, I kindly request you to help me out of this matter.

Thanking you sir,

Regards,

sir i need to get puk code of my sim card mobile number is [protected] sim number is[protected]

Sir,

My name is Shiju. I have BSNL land line connection in Kerala, Ernakulum dist, Moozhikulam telephone Exchange Phone NO.[protected].. From one month back line is not working. Now I am working abroad, Now I can’t call to land line, that phone ringing but I hope that is in exchange only. We already complaint to exchange but they saying some issues, Telephone bill will come every two month ( even it not working). Pls try to solve this problem as soon as possible,

Pls try send me reply.

Regards,

Shiju.k.p


ABOVE MENTIONED COMPLAINT I SEND 2 TIMES TO BSNL BUT NO REPLY

I have BSNL broadband 900 plan , according to which i should get a minimum downloading speed of 512 kbps , but i hardly get it ,in fact i am getting a speed of 29 kbps, if that is not enough my net gets disconnected every 5 mins, which is very annoying, it has been 3 months since i got the connection and the problem is since day 1. I have gone to regional office more than 20 times , i have submitted numerous complaints but to no avail , they keep delaying. I really feel cheated.

As per PHONE NO. [protected] BLLING PERIOD dated JUNE AND JULY MONTH
included amt. RS10000 TO 15000 THOUSAND EXTRA WILL BE CHARGED WHICH IS MOSTLY NOT SHOWN IN BSNL BROADBAND OFFICE WHEN I TELL HIM TO CHECK DETAILS OF THIS MONTH
IF I HAVE PROOF OF THAT . I could not undestand how THEY charged or included in my bill. this reason you WAVEOFF THESE AMT. SO THAT I FURTHER CONTINUE MY PHONE PROPERLY WITHOUT ANY PROBLEM. Ph. no. [protected] and email add.
PLZ, TAKE ACTION FAST AND REPLY BY CALL ON MY CELL .

(I HAVE BSNL 500COMBO PLAN IN WHICH 1.5 GB DATA SHOULD BE FREE TO ME EVERY MONTH. 1.25 DATA IS USED BY ME IN JULY MONTH BUT BILL COMES 16000 WRONGLY DEBITED)
EMAIL ID.
[protected]@YAHOO.CO.IN
SH. NARENDER GUPTA
MOB. NO. [protected]

Subject: Registration for “Do Not Disturb” (ID:135627, Dated
05/08/2010) & call interruptions.

Sir/ Madam,

Kindly refer to my above Registration for “Do Not Disturb” (ID:135627, Dated 05/08/2010) received on my mobile no. [protected], which has not been effective to this date.

Strangely I am receiving promotional advertisements without any number flashing on my mobile set. I received one such call as recently as on 19th October 2010 at 14:33.

Kindly check who this caller was and what method was adopted for hiding the number of the caller from the recipient.

Kindly let me know also when my “Do Not Disturb” request will be processed, so that I am not harassed every now and then.


My mobile set is completely in perfect shape but strangely my calls both incoming and outgoing from other BSNL mobiles get interrupted midway, while conversation is still on. Charges are routinely deducted from my prepaid account.

Kindly see to it that this nuisance is corrected at the earliest. Thanking you,

Yours

Truly

Leena Acharya