Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Sir my Home Land-line No. is[protected] &[protected]. I have two phone no. on single bill. I have free punjab plan on my land-line. But from 3 bills i am getting higher billing amount. I am paying for that i have not used. For this i go to S.D.O. rampura phul but he said to go bathinda then after i have gone bathinda but they said this problem is from Chandigarh. I have contact with cgm Punjab but he was not available & his P.A. said my problem will be solved in 1-2 days. but from that day i have payed two bills. No one is listening my problem. Please give me a relevant solution.

I have an EVDO data-card (number- [protected]) registered under BSNL Pune. As per all communication by BSNL via media like newspaper and electronic media, I was aware that 'National Roaming' is provided for all cards. But, on arriving at Kolkata and trying to connect, I found that I was not able to do so. I had immediately called up BSNL Pune, who in-turn advised me to visit the nearest Customer Service cell for assistance. It was with this hope that I visited the Kalyani Telephone Exchange today.

What I got next was something I have never experienced as a BSNL customer earlier.I have had a very harrowing experience at the Kalyani Telephone Exchange under Calcutta Telephones today. Mrs. Chakraborty(SDE) was not even in the mood to talk to me or listen to the problem I had to narrate. She was adamant that as the connection was from Pune, there is nothing that she can do. She in turn handed me the number to the switching division at Telephone Bhavan, Kolkata. When I called them up, they told me that a solution could definitely be provided, while the lady here was in no way convinced. Neither was she ready to consult the other team for the solution. I was caught in this disparity between two departments of Calcutta Telephones without a solution to my problem. I was forced to call up Pune again, where the lady was kind enough to call up some Mr.Halder, of the concerned department here in Calcutta Telephones, who in turn assured her that the service would be provided at Kalyani Exchange. Still nothing was done to address my problem. In the end, I have had to return without any assistance except for that advise to travel another 50-60km to telephone bhavan in Kolkata where a solution might be provided.

If this is what BSNL as an organisation has to offer to its customers on the move and out of their home circle, I as a customer am utterly disappointed. I am unable to use a service which should by default be accessible to me throughout the country. The kind of Public Relation skills exhibited by the SDE was not of the standards how a customer should ideally be treated. I have very pleasant experiences of customer handling by BSNL Pune staff, but this incident at Calcutta makes me think twice before I praise BSNL any-time soon.

My earnest request to you would be to please look into the matter and provide me with a solution as my work gets affected greatly due to non-availability of Internet connectivity on the move. Also, I would request you to improve PR skills of your staff so that at least if not the service, the customer is not dissatisfied with the behaviour of the staff also.

DEAR SIR,
I had purchased BSNL3G USB MODEM for internet usage but no network is available in my locality for which i have made several complaints as after purchasing your product no services are being rendered by your company although your company provides slogan in advertisements...jabki maine custmar care me complain bhi kiya par wo log humesha bolte hai 2-3 me thik ho jayega month me sirf kabhi kabhi 6-8 din hi 500-700kbps speed hota hai wo bhi kisi kisi time 1-2 ghante k liye fir se 25-60kbps speed ho jata hai ye humesha hi hota hai.
aap hi bataye ki jab yahi speed deti hai bsnl to 3g ka addvertisment aur 3g ke wada kis kaam ka. plz care this metar.....
thank you ....

I had sent a request - "GPRSPRE" to 53733 as per instrcutions on the BSNL site on 13/10/2010. It didn't any receved confirmation msg till today - 21/10/2010 . I called up the customer service 1503 and told them about my problem. They asked me to send the GPRSPRE msg again.i send the msg " GPRSPRE" to 53733. I did that and this time, I didnt get the recipt msg either, eventhough, the SMS was sent. The customer service is of being no help at all in this matter and they keep repeating the same - "Sir, please send the GPRSPRE msg.."
End result: GPRSPRE confirmation msg no receved.
plz help me my no - [protected]

Dear Sir,
On 17/10/10, I have paid Rs. 550/- (Rupees FIVE hundred and FIFTY only) through on line payment i.e. portal.bsnl/portal online facility, whereas same amount not cradited to my mobile (Mobile no.[protected] till date 20.10.10and the said amount is already deducted from my SB account ( SBI, (Karnataka) Where as I recieved a sms. saying, "SALES TRANSECTION FOR FOR MOBILE NO.[protected] COULD NOT BE PROCESSED. PLEASE CONTECT FOR FURTHER ASSISTANCE IN THIS MATTER. REF NO. [protected].". And where as, since from the day one, I made several calls to customer care MYSORE , COMPLAINT NO. KT [protected].
So, I kindly request you to help me out of this matter.

Thanking you sir,

Regards,

sir i need to get puk code of my sim card mobile number is [protected] sim number is[protected]

Sir,

My name is Shiju. I have BSNL land line connection in Kerala, Ernakulum dist, Moozhikulam telephone Exchange Phone NO.[protected].. From one month back line is not working. Now I am working abroad, Now I can’t call to land line, that phone ringing but I hope that is in exchange only. We already complaint to exchange but they saying some issues, Telephone bill will come every two month ( even it not working). Pls try to solve this problem as soon as possible,

Pls try send me reply.

Regards,

Shiju.k.p


ABOVE MENTIONED COMPLAINT I SEND 2 TIMES TO BSNL BUT NO REPLY

I have BSNL broadband 900 plan , according to which i should get a minimum downloading speed of 512 kbps , but i hardly get it ,in fact i am getting a speed of 29 kbps, if that is not enough my net gets disconnected every 5 mins, which is very annoying, it has been 3 months since i got the connection and the problem is since day 1. I have gone to regional office more than 20 times , i have submitted numerous complaints but to no avail , they keep delaying. I really feel cheated.

As per PHONE NO. [protected] BLLING PERIOD dated JUNE AND JULY MONTH
included amt. RS10000 TO 15000 THOUSAND EXTRA WILL BE CHARGED WHICH IS MOSTLY NOT SHOWN IN BSNL BROADBAND OFFICE WHEN I TELL HIM TO CHECK DETAILS OF THIS MONTH
IF I HAVE PROOF OF THAT . I could not undestand how THEY charged or included in my bill. this reason you WAVEOFF THESE AMT. SO THAT I FURTHER CONTINUE MY PHONE PROPERLY WITHOUT ANY PROBLEM. Ph. no. [protected] and email add.
PLZ, TAKE ACTION FAST AND REPLY BY CALL ON MY CELL .

(I HAVE BSNL 500COMBO PLAN IN WHICH 1.5 GB DATA SHOULD BE FREE TO ME EVERY MONTH. 1.25 DATA IS USED BY ME IN JULY MONTH BUT BILL COMES 16000 WRONGLY DEBITED)
EMAIL ID.
[protected]@YAHOO.CO.IN
SH. NARENDER GUPTA
MOB. NO. [protected]

Subject: Registration for “Do Not Disturb” (ID:135627, Dated
05/08/2010) & call interruptions.

Sir/ Madam,

Kindly refer to my above Registration for “Do Not Disturb” (ID:135627, Dated 05/08/2010) received on my mobile no. [protected], which has not been effective to this date.

Strangely I am receiving promotional advertisements without any number flashing on my mobile set. I received one such call as recently as on 19th October 2010 at 14:33.

Kindly check who this caller was and what method was adopted for hiding the number of the caller from the recipient.

Kindly let me know also when my “Do Not Disturb” request will be processed, so that I am not harassed every now and then.


My mobile set is completely in perfect shape but strangely my calls both incoming and outgoing from other BSNL mobiles get interrupted midway, while conversation is still on. Charges are routinely deducted from my prepaid account.

Kindly see to it that this nuisance is corrected at the earliest. Thanking you,

Yours

Truly

Leena Acharya

Sir

I have lost my Mobile No having pre-paid No-[protected] some where in Bhubaneswar.Please block the Mobile No-[protected] with immediate effect.

With Warm Regards
Prasanta Kumar Pradhan
Lost Cell No-[protected]
At-HIG-138,Ph-I,Kanan Vihar,Patia
Bhubaneswar-759031
Orissa
Present existing mob No-[protected]

Our BANK'S request dated 05.10.2010 for New Broadband connection at HNO. 116 Sector 51,Gurgaon has partly been considedred as telephone No. 2392433 has been allotted and installed but BROADBAND is yet to be connected.

Repeated regular requests to various authorities concerned have failed despite assurances.

Higher Authorities kindly look into.

GURGAON GRAMIN BANK
HEAD OFFICE
GURGAON

i requested to activate gprs in my phone [protected] i was asked to send message gprspre to 53733& to recharge of rs 98. I had done everything ,but no solution

Dear Sir, I have brought BSNL BB connection on my existing 15 year old landline connection, On 14th someone came and installed a modem but could not connect with the laptop and gave phone no. of technical support personnel. However, since then I had called around 100 calls to various nos including that of SDO and DE but no one responded till now. I am really fed up with this kind of attitude of nature. Please advise a solution to get rid of this connection as well as my landline also.

my phone no is 27509289 ...& comp no is 32714 ...last 1 week se phone me khrabi thi ..par complaint kar ne par bhi koi slove huaaa nhi he ....bsnl me se ek linemen aaaya tha par vo slove kar ke nahi gaya ooor ulata ham se badtamji se baaat kar ke chala gaya ...uska naam R.J YADAV he muze usake khilaf complain karni he ....vo muze aaesa batatha he ke muze pagar tumhara baaap nahi deta goverment deti he...ooor ham hamari maraji hogi tab aaayege hame koi order nahi kar sakata ........or bahut hi kharab bhash ka istemal kara tha........................ooor usane u khaha tha ke me aaao ka phone abi 2 minute me kar sakata hu par meri maraji ho to .........mera koi upari sahab nahi he...........

aasha karata hu maze jaladi reply karoge oooor meri prob. ko dur karoge.....

your faithfully
kuldeep soni
ahmedabad

With the idea to get good Broad Band Connectivity and Service we had installed Tel no 2733321 with a Broad Band Router.
The telephone worked for about 3 months after installation and therefater neither the Telephone or Broadband is working.
We have made innumerable complaints and every time we are told that there is a cable fault and will be rectified by next week.
This next week has not come for the last 8 months and BSNL is aggresively advertising 3G connections.
If some one can take cognigence of this complaint and arrange to rectify the phone and broadband connection.

I have purchased a Top Up card of Rs.110/- for recharge my Mobile No.[protected] on 17th Sept'2010 from Agartala city. But the secret number of the card has been sketchy during scratching the secret number. I have lodged the complaint on 27th Sept'2010 to you. But no reply has been received from your end till date.

I am eagerly waiting for any comments from your end.

Thank You
Dulal Majumdar

Sir,
I have taken a NIC USB modem for access to internet.
I have taken it in the BSNL office, PRODDATUR branch (Code:08564)
My NIC number or user ID is [protected].
I am residing in Jammalamadugu which is 20 Km from proddatur.
I have taken Rs.350/- plan for roming in A.P.
But the modem is connecting in Jammalamadugu.
I consulted to the Proddatur branch staff about my problem.
No response from Proddatur office staff.
Kindly rectify my problem.

without my permision BSNL start the MASTI pack from 56505 and deduct the money
Early morning On date 15/10/2010 the SMS coming from BSNL that they deduct Rs 5 for Masti sub pack.
The SMS came from 56505005 the masti pack of 5/30 continuing but I dont understand that how they can subscribe without my consent. How they could deduct the money for it. Please help me for the same I want to unsubscribe from this masti service.
One more thing I think it just a waste of time to make a complain on that site if is it working than why no improvement in the BSNL mobile services.

Sir,

Telephone No : VST : 26749746.
Unique ID No : GJATD[protected]

Bill No : T[protected]


I have applied for cancellation of BSNL connection No : 26749746 in the month of May-2010.

But since then I keep on receiving the bill with escalation of penalty amount even as on today.

So please cancel the above referred telephone with immediate effect and refund my deposit by return cheque.

Nitin Bhatt