Reliance Communications Customer Care
Reliance Communications Ltd
Customer satisfaction rating: 37%
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18955
COMPLAINTS

Reliance Communications Customer Care

Reliance Communications Ltd

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Address
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane
Navi Mumbai
Mumbai City District
Maharashtra
India - 400709
Landmarks:Opposite Khoper Khairane Railway Station

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1169
down
649
1800 3033 5555
[Reliance Network]
up
480
down
343


Fax:
Fax:
+91 22 3038 8005
+91 22 303 88005

Customer satisfaction rating
37%
Complaints
18955
Pending
11648
Resolved
5517
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Reliance Communications Complaints & Reviews

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Reliance Communications — Data pack

 sudhirdharadhar on May 30, 2017
My prepaid no is 9821286263. I have renewed a pack for Rs. 47 which is as follows:
FREEBenefit:Unltd Local & STD R-R Calls+ Free 1GB 4G Data + All R -Others calls @1p/sec + Free Incoming Roaming for 28 days

However I have been credited with 100 MB data and that too valid till 05/06/2017.

Can you please credit my account with 1GB data and validity of 28 days ASAP.
Best,
Sudhir Dharadhar...
Complaint comments  Read comments Complaint category Internet Services

Reliance Communications — Unnecessarily deduction of main balance

 Sam1s on May 30, 2017
Frequently balance is deducted from my reliance no. 8443905948 . Every time i try to call on 198 to reach customer care but i couldn't make any calls, i don't know whether i am blocked.

Just refund my balance whatever deducted by activation of VAS by you.

You can check my past phone records, money is deducted frequently. I haven't even activated any services.

What's the use of using your sim when you disappoint your customes.

From past 1 year my balance is just getting deducted.

And remove my no.from block list if it is...
Complaint comments  Read comments [1]Complaint category Telecommunications

Reliance Communications — Bill issue

 Jain30 on May 29, 2017
Hi I buy Reliance postpaid montly plan of Rs 299. After one month they didn't send any bill either on mail or hard copy. Also first they have taken 300 rs as security amount and when on bill they have charged one month advance bill which there agent did not tell and they have not mentioned on internet too. When I called they customer care too close my no they are not doing too.
Regards, Rachit Jain (m) 8287118260...
Complaint comments  Read comments Complaint category Telecommunications

Reliance Communications — Continuation of unauthorised Charges EVEN after Complaining

 N_12022017 on May 29, 2017
I have made complaint for unauthorised charges being deducted from voice balance maintained with the company.
They are charging for the so called services which I don't know which service the company is giving and what is the purpose of that unwanted service.
I received a call asking me to provide my bank details so that the amount can be deposited to the bank account.
Here I could not understand when they are deducting from voice balance, why they can not give credit in that account.
Last time in March 2017 the unauthorised charges were reimbursed by way of crediting...
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Communications — 3G internet speed issues

 sumitbadaya on May 29, 2017
My name is Sumit

I have around 2.5 GB 3G data in my account right now. I am unable to use it because I am not getting any speed which I should be getting because of having 3G internet data.

I complained customer care for the 3G speed issues I am facing but it all proved to be useless as always.

I get around 7-10 kbps speed while downloading and 2-14 kbps while surfing.

I hardly can open "google.com" site or any other site.

This data balance comes with a thing called "Validity". What should I do with such data when it takes...
Complaint comments  Read comments Complaint category Telecommunications

Reliance Communications — Franchisee Service

 Kerry Harwin on May 29, 2017
The RCom franchise in Yusuf Sarai, Delhi does not follow procedure with regards to customer service . They consistently ignored my queries and provided inaccurate information regarding verification, meeting times, and SIM activation status. They are a smear on the good name of Reliance Communications and should not be allowed to continue to operate a franchise. Specifically, store manager Vishal was dishonest and non-responsive and should not be allowed to interact with passengers....
Complaint comments  Read comments Complaint category Products & Services

Reliance Communications — Bill payment

 Ramesh2956 on May 29, 2017
My number is 7305809811, you have called me and offered a plan of 211 as I'm previlaged customer I have paid 897 plus current bill 405, as per plan I have paid 3 month bill so I will get 4th month free without charge, already I have paid may month bill now again I'm getting SMS to pay may month bill, kindly check it off.
All this offer call came to me after I had send PORT to Reliance communication from my number now u r response makes me to think that, for holding me in same communication for 4 months u have offered and chitted me ....
Complaint comments  Read comments Complaint category Telecommunications

Reliance Communications — Billing issue due to reliance executive mistake

 bubbi_619 on May 29, 2017
Hi,

Pls find below my Reliance postpaid mobile no where i have changed my plan last month for Jalsa 499 where i was suppose to get unlimited calling, roaming free + 10 Gb 3G data but reliance executive changed my plan to RGSMARTLIFE499 and i have been additionally charged in my current bill. Kindly look into this and provide wave-off for additional charge and provide required correct plan.

Mob:- 7617081605...
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Communications — Post paid account not closed still now

 ALBIN VICTOR SAM on May 29, 2017
I am M. ALBIN VICTOR SAM residing in Ooty. I purchased an reliance communication post paid mobile number 8695513838 and i was not using this number as well as there is no network my area. I submitted the letter to close my account on 07.11.2016 to the reliance communication office in Ooty and paid all my dues. but you have generated bill even upto May 2017 and threatening me that legal action shall be taken against you for the non payment of the bills.

I don't want to have any contact with reliance, please close my number and still now I am ready to pay the dues also.
Ooty...
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Communications — Postpaid number bill

 Surinder Joshi on May 29, 2017
Dear sir
I use your post paid connection for last 6 to 7 year. From march 2016 to till date i am facing so many problem about blls when ever i am try to port your person offer me so many offer fake offers and that they creat bill and force me to pay
Now i am using a plan of 99 rs only but make a bill of 2600 rs when i ask to adjust and correct the bill they say we have to disturb you by calling. Today i receive a treat from a number 9311602245. I am totally disturb when they say i will call your relative amd friends.
After this number they call me from different different...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Reliance Communications — Overcharging,fraud and miscommunication

 Adv obaid on May 29, 2017
Respected sir,

My name is obaid ahmad i am an advocate by profession.i am using reliance postpaid number 9911671253 since last 16 months. I got my number switched into reliance postpaid through MNP from Allahabad with the expectation of ease and amenity of not being harassed like other telecom services.But i am feeling very sorry to say that like wise others my beliefs and trust has been shattered by your company too..
Sir i was using a jalsa unlimited plan_998 having benefits of 50% discount on rental with all outgoing and incoming free even while on roaming and free unlimited...
Complaint comments  Read comments Complaint category Telecommunications

Reliance Communications — Not disconnecting broadband service

 Siddharth545 on May 29, 2017
I have been using Reliance Broadband for past few years but since 1st may the broadband line is dead. I complained on 7th may about the issue (service request- 256353366) but not one bothered to resolve. Then I asked for discontinuing services on 12th may (service request- 256450447), and again no one processed that request. On top of all this, the company sends me the bill for this month and their employees keep calling me for payment, and have no clue when their technician will pick up their equipment. I have e-mail to the customer care but I get no response there. I will not be responsible for...
Complaint comments  Read comments [5]Complaint category Broadband

Reliance Communications — Refund my payment

 Ganesh Gawade on May 29, 2017
Resp. Sir/Madam,
As per above mail, on dated 26.05.2017 by-mistake I was wrongly recharge another mobile no. as mention above. I was request to JIO team to recharged 8668469301 instead of 8668439301.
I know this my mistake but there is any way to refund my 309/- Rs. So pls I have request u kindly tell to RELIANCE JIO pls refund my money or recharged as mention no. If u required any clarification kindly contact me on 09822034678.
Pls do the needful....
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Reliance Communications — Terminate my broadband line

 Sanit1701 on May 29, 2017
Hii,
I have requested to terminate my reliance broadband for two times already. But still it didn't happen. I have paid my last bill also. As I have shifted from my old address. Last time I complained regarding this they told me it will rectify. But still nothing. Everytime I call customer care they speak that it is already in process. But still nothing. I am not satisfied with them.
Customer id- 353173117242...
Complaint comments  Read comments [3]Complaint category Telecommunications

Reliance Communications — Bad network / signals / call drop

 jeetujit on May 29, 2017
I am using a reliance number since last 25 days but the same is not working properly. Completely irritate with call drop in between a call, no network coverage in my home, lots of complaints are registered in customer care but it's still pending and no proper respond from other side. There is 4g facility in my plan but i am not able to use it due to bed network even not able to use 2g....
Complaint comments  Read comments [4]Complaint category Mobile Service Providers

Reliance Communications — Landline dead from past 7 days

 aakash1505 on May 29, 2017
I have registered a complaint against my landline no 079 30250999 on 22nd may my service no is 256649534... It has been resolved automatically on 25th without asking me if landline problem is solved or not... Worst ever service experience ever had in my life... If this problem doesnt solve in two day i m going to consumer forum for harassing a customer and i m very serious about it...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Reliance Communications — Unable to receive UPC code

 sureshpatel1990 on May 29, 2017
Hello Team,

I am trying to port out from reliance GSM but they rejected request.
Now after finishing validity of old UPC code, I am trying to generate new upc code but I am not getting the same.

I talked to costumer care but they told me that you will get within 48 hours.

Reliance Number which I want to port out is 9978506775

Please help me to port out...
Complaint comments  Read comments [5]Complaint category Mobile Service Providers

Reliance Communications — 4G Dongle bill difference

 mallaganesh on May 29, 2017
Dear Sir/Madam,

This is Ganesh Naidu from Vizag, i am using 4G Wifi Dongle for past 6 to 7 months my initial plan was 900 and after that after few month i changes to 203 monthly rental as i have take new connection at home from ACT, but this month bill came me as 1034, when i asked the customer care they don't have any answer, and am confused my 4G reliance Dongle number is 9347947417.

Please do the needfull....
Complaint comments  Read comments Complaint category Internet Services

Reliance Communications — Customer care always wrong commitment

 Anuj Shukla Pandit on May 28, 2017
My probproblem - net issu
1st call coustmer care - no sir no activate your pack wait 24 hour.
2nd call no sir activate allready
I say to call your boss hold & pick another
Boss say - may i help you
My problem - current net speed 2g & my recharge pack 4g
Boss say - your pack is not​activate activate in 48 hour.
4th day call 198
Coustmer care - may i help you
My problem - all story repeat
Coustmer care - wait sir your pack is not activated minimum activation time 96 hour...
Complaint comments  Read comments Complaint category Internet Services

Reliance Communications — Balance deducted

 Sehgal shilpa on May 28, 2017
My balance was deducted last night of rs 150. I have not use the net still the charges was deducted unnecessary. I am your customers from last 7 year. Plz refund my amount. And when i talk to customer care services one of them talk misbehave. And say he is head any no one harm him. And say my wrong words plz also enquire about him who uses the head name for misbehaving....
Complaint comments  Read comments Complaint category Mobile Handsets

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