Reliance Communications Customer Care
Reliance Communications Ltd
Customer satisfaction rating: 37%
Submit a Complaint
18925
COMPLAINTS

Reliance Communications Customer Care

Reliance Communications Ltd

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Address
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane
Navi Mumbai
Mumbai City District
Maharashtra
India - 400709
Landmarks:Opposite Khoper Khairane Railway Station

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1156
down
644
1800 3033 5555
[Reliance Network]
up
475
down
341


Fax:
Fax:
+91 22 3038 8005
+91 22 303 88005

Customer satisfaction rating
37%
Complaints
18925
Pending
11617
Resolved
5471
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Reliance Communications Complaints & Reviews

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Reliance Communications — Non receipt of rent for land leased for tower

 Jagrup Khatana on May 26, 2017
Dear sir madam,
Myself is Mishri Devi W/o Mahavir Singh resident of Village Karoli, Tehsil Narnaul, District Mahender (Haryana). My husband had leased a plot located at the said address to your company on monthly rental wherein a tower has been erected. I am sorry to inform you that no monthly rent for the said leased land is received since October 2014. After sudden demise of my husband in February 2016, I informed this fact telephonically as well as in writing to the official of your company a number of times. However, the matter remained unsolved till date without any reply. Kindly look...
Complaint comments  Read comments Complaint category House, Apartment Rental

Reliance Communications — Discontinuation of services

 Vijay Jaisingh on May 26, 2017
My postpaid number has been disconnected all of a sudden
Need an update and reason for d same. When contacted customer service they said due to a non payment in my broadband account they have discontinued my telecom services. When checked the broadband account was given on a yearly package with an upfront paymennt of 6600 which would give unlimited access and then all of a sudden they send a bill in the 10th month for rs 3400 app and the next month the bill amount is 4400. Today almost after 6-10 months of time they discontinue my telecom service. I hope I will get some assistance because...
Complaint comments  Read comments Complaint category Utility Services

Reliance Communications — Un informed - Sevice Barring

 KalyanCharan on May 26, 2017
My Reliance postpaid number is 9323688833(not jio) which I have taken in the month of April.
I haven't received any bill so far via any means(text/ call/ email) and received a message that my out going barred. When asked the coustmer care guy about what happened he said that outgoing service on my mobile (including messaging) barred because of Bill over limit and said that Bill is generated today and it will take 72 hours to reflect. He also said that the limit is 1000 and I have exceeded it by 100. He said he cannot help me getting it done now. I am on a unlimited plan of 499 per month....
Complaint comments  Read comments Complaint category Utility Services

Reliance Communications — Deduction of my prepaid amount

 anuhya03 on May 26, 2017
Without my notice services are getting activated on my mobile number as soon as i recharge my account and amount is getting deducted since past few months . please look into my request and try to resolve it as soon as possible and cancel all my subscriptions which were activated without my notice and try to add my amount back because its not my fault....
Complaint comments  Read comments Complaint category Telecommunications

Reliance Communications — Reliance Broadband

 Neraj Arora on May 26, 2017
My I'd no. was 396497399411.
I made an advance payment for 6 months and hardly use the service for 1 month as the reliance broadband is no more in our area .
From last 2 months the terminated the plan.
I ll request you to refund my amount for the period that I haven't used as I paid for 6 months in advnce

Even nobody replies to my email from reliance ..
Thanks,
Neeraj Arora...
Complaint comments  Read comments Complaint category Internet Services

Reliance Communications — Concern about sim card activation related

 halfpawan on May 26, 2017
I m not satishfied with network of gsm..

And not getting good response from custumar care.. Before 21th of may 2017... I brought a new reliance 4g lite sim and complete all the formalities but the was not activated... Then i m trying to contact costomercare as well as last dept of reliance means nodel officer... No one can satisfying me... Everyone used abuseive language or pure highly tone for conversation like "bole na nhi ho skta h" "apko ranchi jana hoga" are smjh m nhi aata" like that... And mostly says technical issue or apne galt jagah cal kiya h... Please help me sir otherwise...
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Communications — Recharge amount not credited

 JaikishanV@1992 on May 26, 2017
I had recharge yesterday with the full talktime offer of Rs.75 on my reliance GSM no. 9699736683 (Circle - Maharashatra). But the same has not been credited to my account and i am unable to make any calls.

Also when i called the reliance toll free no 198, after selecting the option of speaking to customer care representative, my call was not transferred and it was disconnected after saying 'Thank you for calling reliance'. The same thing is happening every time and there is no proper support from the customer care department for any issues or difficulties faced by us....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Reliance Communications — Threatening my family

 Rock David on May 26, 2017
4-5 months ago i received a call from reliance agent (A girl from reliance telecom, dana mandi, ludhiana), she request me to port your number in reliance we have some good plans. I ignored her that time because i was having idea prepaid number that time. But she repeatedly contact me many days once i said ok tell me your offer she said we will give you new plan 499 / some thousand min free calling in india to any network provider. I said ok i port my number and after some period of time she call me again that we have new plan 299/unlimited if you port your number i said i will port my another number...
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Communications — No cooperation from reliance executive for deduction of balance from my reliance main account, which i earlier raised but no resolution till date

 sandipan2777 on May 26, 2017
Good day,

Please note I tried to contact reliance appellate authorities regarding balance deduction from my main account which I earlier mailed to appealate authority on 11 th of May but no resolutions have been received till date. When I contacted appellate authorities they said we can't do anything, if deduct ed what we can do. This is not the first time it happened, it also happened during my last month where they deducted 36 rs, I don't understand why it's happening again and again. Plenty people are not keeping track of it and they get richer by deducting such amount from customers...
Complaint comments  Read comments Complaint category Telecommunications

Reliance Communications — Very very very very poor service provided by your customer care team

 mukeshrajput2012 on May 26, 2017
Hi Team,

Myself Mukesh Kumar
My reliance postpaid mobile number is 9878888854

It's very bad experience with reliance care.

On last 6th April evening 4 o'clock I called reliance customer care regarding my bill plan change .

As communicated with customer care executive they told me that my bill plan has been changed with my billing cycle.

My bill plan was 499
And I requested to change it with 125 plan.

After that I didn't call to customer care but when my bill generated I was surprised...
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Communications — About recharge of 93

 Aniket_22 on May 26, 2017
Sir, I recharge my mobile no by ₹93 in which I have to got 1 GB DATA 3G (DAILY). I recharge my no on 24/05/2017 .The reacharge was successfully completed but I don't get data . Kindly give me data athore wise give me my money back. And give me reason why I didn't get data . And I also call to 198 but they said costomer care Adhikari se baat karne ke liye 9 dbaee then I. Press 9 then they said thanks for calling to reliance. I use reliance simcard till last 7 years. But never that's happened .But why it happens now . And kindly improve you coustmer care services ....
Complaint comments  Read comments Complaint category Internet Services

Reliance Communications — Claiming dues after porting

 Sawai Lunker on May 25, 2017
I port my no. To airtel & after 6month Reliance sending sms as your previous dues are pending
& writing that to avoid legal procedure pay & since the no. Is ported to other company so it is clear that all previous dues are settled & now they are threatening me
I have asked to the retail outlet of Reliance store for details of the dues but they also unable to answer me & said anyways you have to pay
Without detail how can i pay for
Its complete fraud...
Complaint comments  Read comments Complaint category Telecommunications

Reliance Communications — Can't contact with customer care

 Aishwarya Dubey on May 25, 2017
I Ms Aishwarya Rakesh Dubey Holder of Reliance GSM No.7208453678.
I am trying to contact with customer care mobile assist but on helpline numbers : 198 & *333 dose not contain any option from which i can talk with mobile assist.

I want to stop a service of Skyweb games on my number. they are deducting my balance amount every week.

Kindly do the needful and oblige as early as possible....
Complaint comments  Read comments Complaint category Mobile Handsets

Reliance Communications — Problem in billing

 mahesh damani on May 25, 2017
I am having 4 nos 93810 76131/ 9381176131/9381376131/9381476131, we had changed the plan to 299 /- & had cancelled all the extras such as sms pack, std pack & cug in all the mobiles in march & letter had been given for the same in your store, bhanu madam is taking care for the same. Every month i get bill amount more than the plan. Inspite of talking to your accounts dept. No changes are being made in the billing & i will be forced to cancell all the 4 nos if i dont get the correct reply with in today & shift to other service provider. Now again i am getting the massage so as to your out going will...
Complaint comments  Read comments Complaint category Business & Finances

Reliance Communications — Recharge pack not working

 annukunj on May 25, 2017
Dear Sir/ mam

I got my sim 7307556066 recharged with 245 through paytm on 23rd May 2017 and got the message about the activation of my package which I am using since last one year. Since today morning I have been repeatedly trying to contact anyone through my phone but it is showing lack of fund.
I have been trying to customer care on 198 but inspite of several attempts got no hearing and no response. wil request you to look into it asap.

regards
Sachin...
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Reliance Communications — Reliance gsm/2g/3g network problem

 gharu10 on May 25, 2017
Dear sir/mam

I am uaing reliance gsm services from 2 years... No - 9018220607.. I am facing big network problem in my house/ area from last many months.. I am receiving indoor network signal 1-2 bars.. 2g or 3g internet 0% call drop, emergency mode.. Complaint it on customer care number many times but nothing has been done in this regards. Some of complaints nos are as under
256623686 (Latest) 256395547, 256376663, 244829763

You are therefore requested to kindly look into the matter and solve my network and 2g/3g network issue..

Gharu kumar
Complaint comments  Read comments Complaint category Telecommunications

Reliance Communications — Recharge

 Moola Ram on May 25, 2017
Sr good morning my no is 9391354356 my complain is my no recharge yesterday RS 152 my offer is R to R free, other networks 700 Minutes &3 GB data for 28 days but my Bal give to only 500 minutes for others call...
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Communications — Phone outgoing got stopped

 Mohd Samsheel on May 24, 2017
Like to infrom that my phone no 9594444464, outgoing calls got bared from today morning without any information, all your bills are paid before due date.
Now they are saying am calling more than the limit tht tht company given, but i would like to infrom you that am using your unlimit plan for last 1.5 years.

How a "unlimited plan have a limit"

From your customer service they told, it will get active by 3 hours but almost 10 hours over still they are saying it will restart from 3 hours, customer service person is talking like a recorded robot.

Please...
Complaint comments  Read comments [1]Complaint category Telecommunications

Reliance Communications — Rcom says 8095034241 is not activated but am using since 5 years

 Sampath Kumar Hassan on May 24, 2017
Hi am using a Reliance number 8095034241 since more than 5 years, but the company says the number hasn't been activated and asks me to call 59059
Am able to recharge this number from Reliance cards and even online
When I call 198 it gets connected to Reliance customer care, but when I applied for postpaid switch, they returned back saying, it's not being accepted...
Finally I called customer care but no one could solve my problem
I even mailed Reliance customer care, which I got from rcom website, but still no use...
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Communications — Balance deduction of services which was not applied

 mauliksdesai on May 24, 2017
My mobile no is +919870697826.


I have was not using this number from last few months & that time my balance was rs.61 something & before few days back when i switch on the same number i got msg that "dear reliance customer your subscription renewal for bwoodmaniasub 21 service for 21 is due on 19th apr 2017" and i was shocked when i checked my balance it was 0.40 paise left.

I was very disappointed by such kind of unwanted deduction & service
Subscription. When i called 198 they simply says that they can't give u
Information more then last 3...
Complaint comments  Read comments Complaint category Mobile Service Providers

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