Reliance Communications Customer Care
Reliance Communications Ltd
Customer satisfaction rating: 34%
Submit a Complaint
18130
COMPLAINTS

Reliance Communications Customer Care

Reliance Communications Ltd

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Address
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane
Navi Mumbai
Mumbai City District
Maharashtra
India - 400709
Landmarks:Opposite Khoper Khairane Railway Station

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
828
down
481
1800 3033 5555
[Reliance Network]
up
319
down
256


Fax:
Fax:
+91 22 3038 8005
+91 22 303 88005

Additional info
Postpaid: For any queries about our products or services please dial *222 ( Chargeable at 50p / 3 min for Agent assistance ), or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial 9018090180.

Prepaid: For any queries about our products or services please dial *333 ( Chargeable at 50p / 3 min for Agent assistance ), or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial 9018090180.

Deactivation of Value added services (VAS):
1. You can call our toll free number 155223 for deactivation of your VAS packs at your convenience.
2. To deactivate VAS packs thru SMS, type "STOP" and send to 155223 (tollfree)

Customer satisfaction rating
34%
Complaints
18130
Pending
10881
Resolved
4473
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So far so good - The company responded to our notifications and is working on resolving complaints.

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Reliance Communications Complaints & Reviews

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Reliance Communications — Balance deducted without concern.

 Aditya Kumawat on Feb 21, 2017
VAS services are activated by the company itself and the balance has been deducted without my concern. I want my refund for the following deductions :
1. BoxOffice Pack - 20/2/2017
2. Re.1 Pack - 21/2/2017

When tried to contact customer care executive, they replied with a No without expalining details of the balance deductions and refunding the required amount....
Complaint comments  Read comments Complaint category Telecommunications

Reliance Communications — Customer service is pathetic

 rajeshroy023 on Feb 21, 2017
I opted for porting my number from Idea to Reliance communications. I was promised that the SIM card will be sent to me via courier. After idea services were terminated, I kept waiting for arrival of reliance SIM which didn't come despite following up with Reliance sales rep for 4-5 days. Finally I had to lodge an FIR of SIM loss and then submit it at reliance store for reissue of the SIM. The customer care services are PATHETIC, HOPELESS, USELESS.

Guys DON'T opt for porting your number on promises of any sales rep over the call. I did the mistake and paid the price by loosing patience,...
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Communications — Worest offers

 salendra sivaSSh on Feb 21, 2017
I'm shamed of ur network and services...
don't tell us (india's no1 network).
irrsponsibility for customer problems...
actually i'm in MNP customer (Recharge 149)...
My number 9966085562
No offers
No calls
No messages
and No network...
its worrest network and worrest service in this world.
finally tell me...
my problem slove or continue..
send mail : salendrasiva@gmail.com or call : 9966085562...
Complaint comments  Read comments [2]Complaint category Other

Reliance Communications — Diffrence in scheme

 ashishsingh8108 on Feb 20, 2017
Happy to introduce myself ashish singh and my mobile number is 8108604197
Today I took recharge of 152 rs & retailer told me that this office contains unlimited local and std for a month . I recharged the same one when I cheaked inbox I got to know the offer which I get that is something else . Then I called at service centre I had an conversation with one of your executive named Shyamsunder upadhyay. He told me that the offer is changed from 9 feb onwards but retailer had showed me pamphlet stating " unlimited " enclosed with the matter . I attatched the pic of same phamplet. I told your...
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Communications — Air pollution & Sound pollution

 Rahul209861 on Feb 20, 2017
We are all facing the problem through the generator. It is running 24 hrs thats why everyone is disturbed to this genrator. We are requesting you please do the need ful help us. We are sending you photograph with the attchment of this mail. Please find the attchment file.
We hope your team will help us. And we are all with you.
Thanking you.!!
Contact number:-
C.M.Pandey -9889558701
Pankaj Tiwari- 9616803180
Sanjay singh- 9839118437
Address- Subhash Nagar, Shuklaganj
Unnao-209861...
Complaint comments  Read comments [1]Complaint category Other

Reliance Communications — Threatening Mails from Reliance

 adrianrem on Feb 20, 2017
I pre paid for a one year internet pack from relaince. Mid way reliance said they are updating their network and I could upgrade and need to buy a new device which I firmly stated I did not want and was happy t continue with the package i paid for.

Despite this they de activated my old sim and replaced it. This sim card was to be used with my existing package which was pre paid for.

after receiving a bill, I took up the matter and when they insisted that they chose to upgrade without my permission I discontinued the service.

Now I am getting threatening...
Complaint comments  Read comments [1]Complaint category Internet Services

Reliance Communications — Against send bill..

 chirag505p on Feb 20, 2017
My data card number 9377789726

i have registered complaint...

3 months ago i had my data card stop to the complaint. My complaint id:- 25448055

But then my connection have started to date 28-12-2016 again without any information to me..

second time bill generate...
not fully closed my connection..

please action my side...

Please action for my side...
Complaint comments  Read comments [1]Complaint category Internet Services

Reliance Communications — Air and sound pollution in 24 hours

 shubham323 on Feb 19, 2017
Dear media,
 
We are all facing the problem through the generator. It is running  24 hrs thats why everyone is disturbed  to this genrator.  We are requesting  you please do the need ful help us. We are sending you photograph with the attchment  of this mail. Please find the attchment  file.
We hope your media team will help us. And we are all with you.
Thanking you.!!
Contact number:- 
C.M.Pandey -9889558701
Pankaj Tiwari- 9616803180
Sanjay singh- 9839118437
Address- Subhash Nagar, Shuklaganj
               ...
Complaint comments  Read comments [4]Complaint category Mobile Service Providers

Reliance Communications — Threatning calls

 Deepan Ck on Feb 19, 2017
I have terminated my Reliance broadband connection on April 2016
I started getting calls on Oct 016 that i have a bill amount of 1000 RS for Month of september 2016.
I have not paid the bill as my connection is already terminated and i have settled all the bills until then.
Now i started getting threating calls saying there is an arrest warrant based on the complaint by Reliance.
I have sent many emails to customer care, Nodal office etc, nobody replied on my query, nobody is ready to explain for what reason the bill is generated for.

Reliance ID : 312459960026
Complaint comments  Read comments Complaint category Broadband

Reliance Communications — Unable to port my number from reliance to airtel due to negligence of reliance employees

 ajitusha on Feb 19, 2017
I had applied for my number portabilty from Reliance to Airtel on 4th Feb .I had submitted all the documents at Airtel's office and they had forwarded the request to Reliance office. I have attached the message receipt I had got for your perusal .

I have also cleared all the bill payment and outstanding amount is -0.9 . I had tried calling customer care but unfortunately There isnt any option coming where i can talk to people and resolve my issue.

I had received few calls from reliance customer care people on 7thFeb 2017 to ask the reason I am porting my number, I explained...
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Communications — IPhone Unable to use IMessage and FaceTime

 shefaalygoyal on Feb 19, 2017
I am unable to use IMessage and FaceTime services in my iPhone when using Reliance sim. They don't bother. I am tired calling customer care. But it's useless. They don't understand the problem and says it's apple's Problem. But all other company SIM cards are working. Only Reliance has a problem. I don't know what to do. My reliance mobile number is 9722002409. I have recently ported to Reliance but I feel I will have to port back to Vodafone....
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Communications — About network problem

 Yogi reddy on Feb 19, 2017
None of my outgoing calls are working. It says, "" all routes are busy." When i call anywhere. Other all services are fine. Please resolve this soon. It's urgent. Infact, i can't even call customer care. It says please check the number. Really? I have a balance in my number still calls are not going without connecting calls how to call to my clients please solve the problem...
Complaint comments  Read comments Complaint category Telecommunications

Reliance Communications — Consumer Harassment

 nirmalkumar25 on Feb 19, 2017
I have been recieving violent threats from a person claiming to be acting on behalf of Reliance Communications. This persons name is Gayathri. She is calling me from 9884522045 and is writing from acebs.reliance@gmail.com (Please note this is a personal mail id without any reference to Reliance communications).
She claims to be part of a team of advocates called Aravindan, residing at 14, Venkatesan Street, T Nagar, Chennai 600 017.
She is writing several threatening messages everyday and calls me with an intention to extort money in the pretext of outstanding charges that I owe...
Complaint comments  Read comments Complaint category Broadband

Reliance — All std call not connected in 15 days [Resolved]

 Prashant rai on Feb 19, 2017
Outgoing block Hi, My number is 9350531634, i had recharged with 152 unlimited call pack But I tried calling my relative and continuously I was getting same message as this route is busy. I called same number with different number it was getting connected. I tried call Customer care but no response for their side. I must have tried almost 50 times from different reliance number.
I went to live chat they themselves were not aware about problem, once I told complete story they advised me it technical error and will be resolved soon. Five days are past no solution.
please reslove the...
Complaint comments  Read comments Complaint category Employers

Reliance Communications — Outgoing call not working

 Parky Brahma on Feb 19, 2017
None of my outgoing calls are working. It says, "" all routes are busy." When i call anywhere. Other all services are fine. Please resolve this soon. It's urgent. Infact, i can't even call customer care. It says please check the number. Really?

This should not happen as i have seen many complaints about this. This should be permanently resolved. Please fix it urgently for my number.

Thank you...
Complaint comments  Read comments Complaint category Utility Services

Reliance GSM — Your company is frauding

 Ashu12341234 on Feb 19, 2017
I don't know who ever having reliance telecom company, I just know it's of ambani, okay. Then his /her company is frauding to their customers. I recharged of 199 on Feb 3 2017, I m not able to make call out of Karnataka and in Karnataka I'm not able to make calls on Airtel and bsnl number. Your customer care number is not working, your complaint email address is not reverting back, your appellate authority customer support is not having any idea, if your company is not up to stand properly then shut the hell offf. My number is 9590329171, when you have major issues you need to inform to your customers,...
Complaint comments  Read comments Complaint category Telecommunications

Reliance Communications — Reliance Broadband

 HITESH.B on Feb 18, 2017
Hi Sir, This is very disappointing to intimate you that I am not satisfied with your service, I am from Jaipur and my connection is stopped by reliance every weekend and whenever I go to costomer care thy give me 24 hours period to resolve the issue but If as a costomer I am paying for the whole month I don't know what is the way you are doing your business but I would say it's really not acceptable this is not only me who is effective with your service there are 100+ people in my circle only, with my side who can tell you that how worst your service is!! So I would request you please not do this...
Complaint comments  Read comments Complaint category Broadband

Reliance Communications — Balance deduction

 kesta99 on Feb 18, 2017
Dear sir, my phone number 7864002930. Today a message arrived on my number from your end "you have successfully suubscibed to video54646sub60 service" and deducted an amount of Rs.22 . I haven't choose such any option. So please refund my balance which you deducted from this number.I request you to refund my balance because I have not choose 'video54646' service on my number. So I hope you are now understand my problem....
Complaint comments  Read comments Complaint category Other

Reliance Communications — Wrong billing our reliance postpaid number 9555344822

 battu1 on Feb 18, 2017
Dear sir
I have a reliance postpaid no 9555344822 A/C No :500005639949.billing prob on this no.i am faceing a lot of prob due to this prob.so i am requested to u solved this issue on urgent basis otherwise i am not responsile for your bill paid . Our outgoing and incoming call is stop since 15 days so i am request u to resolve this issue other wise our per day rental wave off for march 2017 month bill. our alternate no is 9311564992
NOTE : IF BILL is corrected from your side i am continue this number other wise i am not responsible for your bill after feb-2017.

kindly...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Reliance Communications — Deduction of Recharge Value

 ARUN PAWAGI on Feb 18, 2017
I am very much fedup with the service of Reliance I have recharged my prepaid number with Rs.200/ on 5th Feb 2017 it was deducted 11th feb, again recharged with Rs.200/ on 12th feb again balance nill on same day evening than again recharged on 13th feb, I am asking them where is my money but they are not responding to me, kind do something. This is not fare....
Complaint comments  Read comments Complaint category Telecommunications

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