Bharat Sanchar Nigam [BSNL] — Bad service

Okay so before one week i went bsnl office to disconnec my landline and broadband.( Because after complaining one month continues they didn't fixed my broadband and the technician said this will work like this if you have problem disconnect and take service from other provider).So i went bsnl office and filled a complaint hand written to disconnect the service and they said we will disconnect it very soon. Even after one week the line still working and now i have to pay the charge of broadband that i didn't even use. What an excellent service they provide to user