Bharat Sanchar Nigam [BSNL] — BB Disturbance in line (BSNL FTTH SLT

Address:

Siwan (Bihar)

I have been facing issue since 24th of March 2023. Broadband (FTTHWLT) connection went down at around 13:00 hrs which got restored on 26th of March 2023 at aeound 18:00 (Outage was about 53 hrs). Now since then the line is having heavy network latency and packet drops. Tried reaching locally as well as raised complaints via BSNL Self Care portal as well but it got closed without having the outage resoration or the confirmation. There is no option to reopen the ticket and trying on the customer care number is not being answered at all. The complaint ID was attached herewith for reference with the Ping Snapshots clearly showing the packet drops. It is backbone for my work and hence living. Hence impacting my daily earning to feed my dependents.

Telephone Number is[protected]