[Resolved]  Bharat Sanchar Nigam [BSNL] — bill charged of 2 months for dead landline connection

Address:

Vastrapur, Ahmedabad, 380015

Date of incident: 28-sept-2019. Client a/c no: [protected].
Complaint no: [protected], [protected], [protected], [protected]. As the issue was not resolved after the first complaint, multiple complaints raised on 30-sept-19, 4-oct-19, 12-oct-19. Also talked to customer care executive multiple times: with mrs. Manju on 28-sept-19, with mr. Shailesh on 12-oct-19.
After all of these efforts and multiple complaints, all the time request were cancelled within one day and no electrician visited for the solution.

The issue was reported first on 28-sept-19 as landline was not operational. For the first complaint [protected], electrician visited but he refused to solve the problem and said this cannot be solved by me. After that as mentioned above multiple complaint raise but no electrician visited after many escalations and office visit as well.

The landline is un-operational since 28-sept-19 and bsnl has raised the bill for deal landline. Firstly intentionally they are not resolving the issue and second thing they are charging bill for which service is not provided and sending message for disconnection on daily basis if bill not paid. As i have not been provided the service by bsnl so there should not be any bill and i am not liable to pay anything.

Desirable outcome: they should resolve the technical issue and should not raise bill for un-operational days.

Request to review the case and may please suggest.

Have all the chat records of customer care executive.