Bharat Sanchar Nigam [BSNL] — bill pending even after ecs mandate - no.[protected]

Please be informed that the above telephone no. Is registered with ecs mandate since long. As instructed by your office fresh mandate was also been given and the payments were regularly debited from my account registered with you. But unfortunately it is learnt that my connection is temporarily disconnected due to non - payment of bills. Being a senior citizen, to avoid hazards in respect of payment, the ecs mandate was given. But even after that the incident of non - payment happened and the telephone service is disconnected, though there is no fault on my part. Under the circumstances, i appeal to you to look into the matter and arrange restoration of service immediately. Since i am maintaining sufficient balance in the bank account for which the ecs mandate was given, no question of dishonour or otherwise. So please realise the unpaid bills as per record on due scrutiny.