Bharat Sanchar Nigam [BSNL] — bill received for non usage and excess amount

Address:

Triyambhava House Owners Association,kalapatti main road, 641014

Customer id: [protected]
Account number: [protected]
Phone number: [protected]
Bill number/date: cbt[protected]/10.08.2019
Bill amount rs: 518.00/-
We are surprised to receive a bill as detailed above. From june 25th 2019 onwards bsnl landline and broadband dead for more than 30 days. Complaint filled in customer care more than five times and the docket number:[protected] for your reference, after on august 2nd 2019 problem was solved by bsnl labours. But the bill amount received for non usage and the amount also excess from regular bill amount. We would request you to give refund for the bill.