Bharat Sanchar Nigam [BSNL] — Bribe

There’s an employee at BSNL. We once called him to fix our bsnl fibre because it kept on stopping every other day. He one day said why does always your Internet stops working? It’s your fault, not ours. And since then he asks for bribe because it’s our fault he has to come and fix the Internet.
Firstly saying it’s our fault the Internet keeps on stopping? How could he blame us?
Secondly texting and calling and demanding us to pay him a bribe? How shameless and wrong is this? Not even saying a please but straight right demanding us? BSNL needs to take care of this.