Bharat Sanchar Nigam [BSNL] — broadband complaint not repaired

Address:

Kannur, Kerala, 670001

I am using broadband plan of rs. 950 per month of bsnl. This month i had 2 complaints of them (Line complaint). First time i gave the complaint and after 5 days it was solved/repaired. My 5 days o[censored]sage is gone.

Next i got another complaint because of virus attack that hit almost all wifi modem of bsnl. I gave complaint and after 4 days bsnl person called and said modem has to be brought to bsnl office for resetting.

My concern is i have not used my broadband because of the fault of bsnl and they will be charging rs.950 only even without using broadband because of their fault.

So i am complaining about this problem, not to bill without usage