Bharat Sanchar Nigam [BSNL] — Broadband connectivity irregularities.

Address:

Iawmusiang, Jowai

I hereby submit my complaint on the issue of irregularities of BSNL Broadband connectivity and cellular networks in Jowai town, West Jaintia Hills, Meghalaya. The issue has been pertaining ever since but as of recent occasions, the irregularities is up to it's peak, relentlessly depriving the consumer of their rights to access the internet and perform their daily requirements, be it for work or for leisure. The worst case scenario is for the people who opted for a fixed charge tariff (which is in my case). I have been paying the bill which was supposed to be a fixed tariff per month, with the promise that I will receive a good quality connectivity. But as of the present case scenario, I found it very irrelevant that we are being charged for those days where we could not even access the internet. Sometimes it's for a continuous one day or two day, depending on the concerned authority to respond to the matter as being complaint. For this very reason, I would like to seek to whoever is looking after consumer rights that there should be a compensatory mechanism for the same. For example, for those period of time that connectivity is not available, we consumers should not be paying the bills as I feel that we should not pay for what we did not use. Or in simple terms, if connectivity is not available for two days, proportionately the bill should be reduced. I feel we as consumers deserve this right.
Thank you.