Bharat Sanchar Nigam [BSNL] — broadband problem

I humble request to sir/man,
I am bsnl broadband consumer keshan lal s/o late brij lal
Landline no[protected]
From laluganj kora jahanabad tahsil bindki district fatehpur pin code 212659. Mene august 2019 me bsnl ka connection liya tha connection ke liye 21 din phle apply kiya usme bhi device or router bhi nhi diya gya customer pay kr rha hai fir bhi office ke log bolte hai 6 months se ye sb saman vibhag me nhi a rha or yaha tk ki cable bhi available nhi hai vibhag me. December 2019 me 12 din net kharab rha january or february me 7- 8 din net service kharab or abhi 20 din se net a rha hai ja rha hai stable hi nhi hota hai net rat me 2-4 hours ke liye a jata hai tdo or sdo se bat hui bolte hai shi ho jayega uske bad phone recieve hi nhi hote unke. Monthly bill hr month time se jma krte hai fir bhi itni suffer krna pd rha h.
Kripya meri is samasya ka samadhan jldi kre