Bharat Sanchar Nigam [BSNL] — BSNL Bill Payment Transaction failed but payment debited from bank

Address:

BSNL Punjab

I made a payment for Rs. 352 on 11-Apr-2022 for invoice number NDCPB[protected] using BSNL online portal.

Online payment was made using ICICI bank and my bank account was debited with Rs. 352. But the online portal (billdesk.com) showed me the transaction failure page instead of the confirmation page.

ICICI transaction details -

Reference - BIL/ONL/[protected]/BharatSan/BSNLPOST
Date - 11-Apr-2022
Amount - Rs. 352

I would really appreciate if a refund can be processed for this failed transaction.