Bharat Sanchar Nigam [BSNL] — BSNL broadband speed issue

Hi Team,

I am facing issues with the BSNL broadband connection at my home (Rampur, dist Jaunpur, Uttar Pradesh). Our plan started before 10 days but because of their poor installation, we started using the internet after 4 days of starting connection.
We took a plan for 10mbps Speed but actually we are not getting even 1mbps speed. We trusted BSNL in this Pandemic but it seems like BSNL is trying to get money without providing the service and solution. We have raised complaints and talked to Customer care many times and every time getting a message that problem is resolved but it never resolved.
For the solution, we talked to local BSNL executive but they are saying this is happening because they don't have the manpower and equipment to help in our area, but my concern is if we are paying the same amount like other city paying then why they can't provide the same facilities to us, we are not compromising in paying money then why we have to adjust with the speed. And if they can't provide the speed as per plan they should clearly mention in the plan that they won't provide speed in rural areas.
I came home after consulting with these BSNL guys regarding the speed and services but now I'm completely disappointed with the speed and services and the BSNL executives are saying "We can't help you".
We have completely lost our trust in BSNL.

Requesting your help on the same so that I can do my work properly.

Name: Harshita Baranwal
Landline no: [protected]